Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to I-5

Posted Aug 28, 2014
Pros: It was close to I-5, shopping and restaurants.
Cons: Remodel room so there is privacy for the commode area.
Location: Tacoma Dome was 5 miles away, we stayed there to go to an Eagles concert.
Very spacious room, we were in the King suite with Jacuzzi tub. This room appeared to have been remodeled as the light switches to some areas would be across the room. The bathroom was nicely appointed and updated with granite, however there was no privacy for the commode area. It was completely open to the whole room. You could have others who may be staying with you go into the front room and close those doors, but that was a little awkward. Overall nice room, breakfast was good. The night front desk person, locked the front doors to hotel for safety, which I thought was interesting. Not sure if this was considered "a bad area of town" but we did see some questionable people walking around there at night.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Good comfort

Posted Aug 27, 2014
Pros: The comfortable beds.
Cons: Need some work on the mold accumulating under the edge stripping around the tub. Paper towel soaked in bleach and left on overnight will usually do it
Location: Not much. But many of us were there to attend an event at the Tacoma Dome.
Gave us a quiet room when we requested same. The rooms at Red Lions are always tastefully decorated and, most importantly, have very comfortable beds. For the price, it's a treat!
2 out of 5
by A verified traveler

Nicer hotels within viewing distance of the window

Posted Aug 24, 2014
Pros: Next to I-5
The hotel is dated and needs updating to compete. We traveled for a week to 5 different hotels and this was by far the worst. The room, pool and such needs a major refresh.
3 out of 5
by A verified traveler from tucson

Noisy (next to freeway!)

Posted Aug 21, 2014
Pros: Parking was close
Cons: Double windows outside current windows and add sound curtains! Noise is horrendous!
Location: Easy off I-5
No sleep due to road noise. buffet breakfast very greasy
2 out of 5
by A verified traveler from kelowna bc

stink stank stunk

Posted Aug 20, 2014
Pros: bed was comfortable, that was it!
Cons: tear down and rebuild
Location: right beside I-5 so it can be noisy
Room smelled horrible, stains on carpet, curtain, and chair. TV picture was fuzzy. 3 light bulbs were burnt out. Toilet would stay running. The hotel rear door wouldn't open with our key. For breakfast i was able to have egg crumbs and yogurt.(they were out of everything else.) This hotel is below average, I don't understand how people can give it a "good rating". Do yourself a favour and spend a little more and stay at the Holiday Inn across the street.
Comment from Hotel Management
Aug 26, 2014 by Karla, Hotel Management
We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. There is no reason, nor is it acceptable, to be checked into a room that was not properly cleaned. I would like to apologize for the poor quality of food at breakfast as well. I would like to assure you that this will be addressed accordingly with our housekeeping staff to prevent this from happening in the future. Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future!
1 out of 5
by A verified traveler

Needs a Makeover STAT!

Posted Aug 16, 2014
Pros: The desk staff were very courteous.
Cons: CLEAN CLEAN CLEAN - inside & out
Location: Location is close to the freeway, that's a plus. A few fast food places SUBWAY & DICKEY"S BBQ are across the street.
The Red Lion staff was very kind. Even with the accommodating staff we could not overlook the poorly cared for hotel. We changed rooms multiple times! First because food & hair were stuck to the carpet & the bathroom was filthy. The second room smelled of cigarettes, mildew & soured milk . 3rd room we took over a few others offered, it was manageable but far from even a 2 star. As we walked through the hall I had to cover my face with my sweater because of the smell. Looking out the window to the outside corridor were bird droppings and feathers everywhere. This Red Lion is in desperate need of some elbow grease, CLEANING and scrubbing. My hope would be that they close parts off at intervals & completely renovate or at very least thoroughly clean . Exercise room was in poor shape too. :o( . After a night there we could not stay another day & found a room at another hotel.
Comment from Hotel Management
Aug 22, 2014 by Karla, Hotel Management
I wanted to take a moment to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize that you had to move rooms several times due to the lack of cleanliness. This is definitely not the type of stay we want our guests to have! We have very high standards here at the hotel, and the issues you experienced will be addressed accordingly with our housekeeping staff. We value you as our guest, and look forward to having you with us again soon.
1 out of 5
by A verified traveler

Awful hotel and customer service

Posted Aug 15, 2014
Hotel employees were very rude and took forever to get our room ready. Eventually they put us in a room that was in the corner right under water pipes so we heard water running all night.
Comment from Hotel Management
Aug 18, 2014 by Karla, Hotel Management
Thank you for taking the time to comment about your recent stay with us. I truly apologize for the for any unprofessionalism that was shown to you when you arrived at the hotel. I would like apologize for the location of your room as well. We certainly understand why that would have an effect on the quality of your stay. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
2 out of 5
by A verified traveler

in tacoma

Posted Aug 15, 2014
requested handicap room,confirmed over phone.when we arrived on time no handicap rooms were available.clerk didn't really care,not even a sorry. we had to find our own room with service.talked to housekeeping ourselves. she told us one would be ready in a couple of hours,at least we had an answer.we went back down and told clerk,she wasn't too happy.Very unprofessional,and not sympathetic
Comment from Hotel Management
Aug 19, 2014 by Karla, Hotel Management
Thank you for taking the time to comment about your recent stay with us. I truly apologize for the issues you experienced with our staff upon check in. I do want to apologize that we did not have the handicap accessible room that you booked available and for any unprofessionalism that was shown to you as well. I would like to assure you that this will be addressed accordingly with our staff. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Just right

Posted Aug 6, 2014
Nothing too fancy, we needed something clean and comfortable =, immediately available and at a reasonable price. This filled the bill.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Las Vegas, NV

The hotel was close to my meeting and fit my needs

Posted Aug 5, 2014
Pros: Proximity to my meeting
Cons: no comment
Location: not used
After I checked in the maids entered the room twice while I was napping. They claimed that they didn't know that I had checked-in. It was as best a minor irritation.