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Reviews of Twinstar Hotel

3 out of 5
Twinstar Hotel
No.158, Sec. 4, Fuxing Rd., East District, Taichung

Reviews

8.2

Very Good

Rating 10 - Excellent. 329 out of 1002 reviews" "
Rating 8 - Good. 460 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jesse

Traveled with family
Liked: Cleanliness
bed or pillows with some uncomfortable smells.
Stayed 1 night in Apr 2024

4/10 Poor

Preston

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facilties are old and run down. Did not have a chair in my room. Does not use key cards. No safe storage in room. No cable tv and no English language tv stations available. No washes or dryers. Does not send out laundry. Have to walk down the street and do it yourself at laundramat.
Stayed 12 nights in Mar 2024
Response from 預訂部 on Apr 8, 2024
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel overall!! the staff were really helpful and sweet. there are quite a lot of choices for the breakfast as well. the only thing is that the amenities (shower head, tv, etc) are a little older but it's honestly not a big deal, they work pretty well!
Stayed 4 nights in Mar 2024
Response from 預訂部 on Apr 1, 2024
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very run down and extremely noisy. It was reasonably clean. Unfortunately tour groups in hotel thought it was ok to leave the room doors open and all socialise right outside our door , which meant we got very little sleep as were very loud. Staff were lovely and hotel position was excellent.
Stayed 5 nights in Mar 2024
Response from 預訂部 on Apr 1, 2024
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Hon meng

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from 預訂部 on Mar 26, 2024
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and very close to train station
Stayed 1 night in Mar 2024
Response from 預訂部 on Mar 12, 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Amyline

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from 預訂部 on Mar 6, 2024
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

8/10 Good

CHEE SIANG

Traveled with partner
Liked: Cleanliness, staff & service
The staff service are excellent. We got a few upgrade as well. But the hotel is pretty old. The bathtub shower is not friendly. My wife took a few tumble while showering.
Stayed 2 nights in Jan 2024
Response from 預訂部 on Feb 16, 2024
We appreciate your stay at our hotel and hope you had a wonderful time in Taichung. We are looking forward to welcoming you and serve you anytime on your next stay with us.

10/10 Excellent

Judge

Stayed 1 night in Jan 2024

10/10 Excellent

Siew Hwa

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jianxun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not new, but it is clean and staffs are very nice. Train/bus stations are just cross the street. Near shopping center and many restaurants.
Stayed 3 nights in Dec 2023

4/10 Poor

JOEY WONG

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Align expectations despite the reasonable price.
Should be a good hotel in the past especially in 1980s as facilities were from those days without upgrading. Cleanliness is ok but need to align expectation on the facilities conditions, for instance the hardness of mattress, the lightings, and the old furniture and furnishings. Young staffs assigned to serve hotel guests at level one are very polite. Need to align expectation on the dishes served during breakfast, especially on the consistency and types of breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Wei Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from 預訂部 on Nov 28, 2023
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

10/10 Excellent

Lourdes, North Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so accessible to everything
Stayed 1 night in Nov 2023
Response from 預訂部 on Nov 14, 2023
感謝您给予我們好的評價，我們會努力保持並繼續努力，期待您下次的光臨。

8/10 Good

Heidi Lai Ngo

Traveled with partner
Liked: Cleanliness, staff & service
Would recommend
Stayed 2 nights in Nov 2023
Response from 預訂部 on Nov 14, 2023
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

8/10 Good

LIM AIZHEN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful. Breakfast is good. However the room is .... esp the toilets !! Superrrrr cramppp and small. You do not have proper space to walk. You open the door, and the door is almost touching the toilet bowl already. If you are fat, you cant enter the toilet at all. There also seems to have mosquitoes in the room, got bitten in middle of night.
Stayed 4 nights in Aug 2023
Response from 預訂部 on Sep 5, 2023
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent location, just accross Taichung Station. Next to Taroko Mall, very convenient. And also about 8 minutes walk to Lalaport Mall. Room needs upgrade. Breakfast just ok, very little menu changes during 4 night of stay. AC very weak, maybe too old. So they gave us electric fan to use in the room, LOL.
Stayed 4 nights in Jul 2023
Response from 預訂部 on Jul 27, 2023
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Waranchaya

Liked: Staff & service, property conditions & facilities
-
Stayed 1 night in Jul 2023
Response from 預訂部 on Jul 27, 2023
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

10/10 Excellent

DENGLI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is near the new taichung railway station, and just beside the taroko shopping mall. lots of food options and bubble tea shops around. we stayed in a triple room, there was limited space for 3 cabin size luggages to be opened up fully in the room. there is not enough soundproofing as we can hear opposite room traveller's chatting and children crying around. breakfast is not bad.
Stayed 3 nights in Jul 2023
Response from 預訂部 on Jul 11, 2023
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice customer service & room!!
Stayed 2 nights in Jun 2023
Response from 預訂部 on Jun 28, 2023
感謝您给予我們好的評價，我們會努力保持並繼續努力，期待您下次的光臨。

6/10 Okay

MARGARET

Stayed 6 nights in Apr 2023
Response from 預訂部 on May 9, 2023
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗祝您有個美好的一天 :)

8/10 Good

Sophia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is located in the back of train station, next to a nice shopping mall, and Within 5 minutes walk to the new LaLaPort mall. Neighborhood seems safe. Staff are friendly. Room has heavy cigarets smell. Staff try to get rid of the smell but in vain. Shower is not separate from the toilet.
Stayed 2 nights in Apr 2023
Response from 預訂部 on May 9, 2023
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taiwan walkabout
Centrally located. 5 mins walk to the railway station and local bus station. Beds are firm but not rock hard like some Taiwan hotels. Breakfast is good. Has standard noodles and porridge. Toast is also available. Sopping centre next door with a Carrefour supermarket. Staff are courteous.
Stayed 4 nights in Mar 2023
Response from 預訂部 on Mar 16, 2023
We appreciate your stay at our hotel and hope you had a wonderful time in Taichung. We are looking forward to welcoming you and serve you anytime on your next stay with us.

10/10 Excellent

Genette

Stayed 1 night in Dec 2022

10/10 Excellent

Chialin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A or A-
The room is clean, staff is very nice and professional. Breakfast is excellent. The only thing I am a little bit disappoint is the TV. screen quality is not very clear. other than that, the overall experience is excellent.
Stayed 2 nights in Dec 2022
Response from 預訂部 on Jan 10, 2023
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Genette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from 預訂部 on Nov 9, 2023
感謝您给予我們好的評價，我們會努力保持並繼續努力，期待您下次的光臨。

10/10 Excellent

Lucy

Stayed 1 night in Jun 2022
Response from 預訂部 on Jul 4, 2022
感謝您给予我們好的評價，我們會努力保持並繼續努力，期待您下次的光臨。

2/10 Terrible

Ying Hish

Stayed 1 night in Mar 2022
Response from 預訂部 on Apr 7, 2022
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

8/10 Good

Hsinyeh

Stayed 1 night in Mar 2022
Response from 預訂部 on Apr 7, 2022
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
The hotel was very clean and our room was exactly what we paid for. I thought overall, it was clean and a good place to stay. The staff was very friendly and answered all my questions about the area.
Stayed 1 night in Oct 2021
Response from 預訂部 on Oct 19, 2021
Thank you for your kind comments and we are delighted that you had a wonderful time with us during your stay. It was an absolute pleasure to welcome you as our valued guest and we look forward to your next visit.

8/10 Good

I-WEI

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The parking l
Stayed 2 nights in Sep 2021
Response from 預訂部 on Sep 27, 2021
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

10/10 Excellent

Tzu yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from 預訂部 on Mar 11, 2020
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

6/10 Okay

Catharina, Vienna

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The breakfast time was too short, from 7-9:30am and was overfilled and chaotic. Not much choice for breakfast.
Stayed 2 nights in Feb 2020
Response from 預訂部 on Mar 9, 2020
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great location.
Great location, near to the train station. The room is big and decent. The staff is friendly, just not used to them bowing to me when I am in the lift. I would stay here again if I come back to Taichung.
Stayed 3 nights in Feb 2020
Response from 預訂部 on Mar 9, 2020
We appreciate your stay at our hotel and hope you had a wonderful time in Taichung. We are looking forward to welcome you and serve you anytime on your next stay with us.

6/10 Okay

Konglim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stay at the twin Jan 2020
The location was great, right next to a huge shopping center is a plus. The breakfast was ok The room is a tad old. The key is a key with a plastic block?! The bed hard, but I kinda like. Pillows heavy. The bathroom is good. The furnishing Is old. The tv, weak. Their service is excellent. Overall average.
Stayed 6 nights in Jan 2020
Response from 預訂部 on Feb 25, 2020
We appreciate your stay at our hotel and hope you had a wonderful time in Taichung. We are looking forward to welcome you and serve you anytime on your next stay with us.

10/10 Excellent

Chin Lian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs, quite far away from city area.
Stayed 2 nights in Dec 2019
Response from 預訂部 on Feb 25, 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from 雙星飯店 on Feb 18, 2020
感謝您给予我們好的評價，我們會努力保持並繼續努力，期待您下次的光臨。

8/10 Good

Cheuk yin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from 雙星飯店 on Feb 18, 2020
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

10/10 Excellent

Fritz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating and pleasant stay
A good hotel to place to. So near to the station and the staff are so accommodating and pleasant. Food are good as well. Highly recommended
Stayed 1 night in Jan 2020
Response from 雙星飯店 on Feb 16, 2020
We appreciate your stay at our hotel and hope you had a wonderful time in Taichung. We are looking forward to welcome you and serve you anytime on your next stay with us.

8/10 Good

Jordy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from 雙星飯店 on Jan 15, 2020
感謝您的住宿回饋，歡迎有空再來台中玩，讓我們有機會再次服務您。 敬祝 平安順心

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
洒店好舊 但位置好好 工作人員都好nice 只係洒店房間太舊
Stayed 3 nights in Dec 2019

8/10 Good

Siu Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 雙星飯店 on Jan 15, 2020
感謝您的住宿回饋，歡迎有空再來台中玩，讓我們有機會再次服務您。 敬祝 平安順心

10/10 Excellent

Yeo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel upgraded us without us even asking. The rooms were huge!
Stayed 1 night in Jan 2020
Response from 雙星飯店 on Jan 6, 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Reita Herachmi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from 雙星飯店 on Jan 1, 2020
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over crowded building
If the shower area is box up will be better. Now, Whole toilet floor get wet after taking shower .
Stayed 2 nights in Dec 2019
Response from 雙星飯店 on Dec 24, 2019
Thanks for staying with us. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

us

Traveled with family
Liked: Staff & service
OK OK OK city not very good. hotel fine weather nice. slow pace construction. hotel smell among though no smoking room
Stayed 1 night in Nov 2019
Response from 雙星飯店 on Dec 10, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable but ....
Nice and clean place to stay and near the main train station and a large 11-storey w basement shopping mall. Wish there is temperature control for aircon instead of just high and low. Also, i booked a non smoking room but smoke comes into my room from somewhere in the late night and early morning. Seems like i stayed in the hotel extension building above another hotel..maybe this is the case.
Stayed 1 night in Nov 2019
Response from 雙星飯店 on Nov 25, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

HY, Malaysia

Traveled with family
Liked: Cleanliness, staff & service
Very old rooms. Need refurbishment. Breakfast is the same everyday. They need to change it up.
Stayed 4 nights in Nov 2019
Response from 雙星飯店 on Nov 11, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Gavino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but can improve
It was a pleasant stay, staff are very helpful. Breakfast was good if you stay only for a couple of days but for extended time there should be a change as you will get tired of the same food everyday. Lighting of the room is very dim and table and chair is very big for the room should change it with smaller furniture to give a bigger living space. Yes the bathroom, please put a shower curtain to keep the water away from the toilet bowl so it won’t get wet Its too messy.
Stayed 6 nights in Oct 2019
Response from 雙星飯店 on Nov 11, 2019
Thank you for your recent review of our services. We're sorry that you were dissatisfied. Your review has been passed on to management. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from 雙星飯店 on Oct 24, 2019
感謝您入住我們的飯店，也感謝您願意分享實際的入住經驗~祝您有個美好的一天 :)