Exterior

Reviews of ILLUME TAIPEI

3.5 out of 5
ILLUME TAIPEI
No 100 Dun Hua N Rd, Songshan Dist., Taipei

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 1020 reviews" "
Rating 8 - Good. 410 out of 1020 reviews" "
Rating 6 - Okay. 74 out of 1020 reviews" "
Rating 4 - Poor. 27 out of 1020 reviews" "
Rating 2 - Terrible. 13 out of 1020 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

CATHERINE, Fresno

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and friendly. They made it very easy to navigate around Taipei and help even though I didn’t know the language. Thank you immensely. The hotel was beautiful and the breakfast was delicious.
Stayed 4 nights in Mar 2024

10/10 Excellent

Peng Soo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Siu Ki

Business traveler, Traveled with family
We were given the room at the lowest floor next to the banque/convention hall, which is a bit noisy, and the aircondutioning was set at 20 degree C that was too cold for sleeping
Stayed 3 nights in Mar 2024

8/10 Good

Jamie

The location is great
Stayed 1 night in Mar 2024

10/10 Excellent

Inah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024

6/10 Okay

Katherine, North Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities
If you go in the winter months, know that there is no heating in the building. You can ask for a portable heater and extra blankets, but ours didn’t work very well.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a glamorous facility. Beds and linens top quality. Loved the large shower.
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. We have stayed there in the past when it was the Diamond Hotel . It is convenient to where we have meetings.
Stayed 4 nights in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had smiling staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

VIVIAN, port coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Clean and modern. Highly recommended.
Stayed 5 nights in Feb 2024

8/10 Good

Lingkai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Good service. Would recommend this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Rainbow

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice with good service
Stayed 3 nights in Feb 2024

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Austin

Stayed 2 nights in Feb 2024

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

RUBY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pleasant customer service. The gym is awesome. Pretty interior.
Stayed 1 night in Jan 2024

10/10 Excellent

My

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service, amazing property
Stayed 7 nights in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, especially with a young child, and convenient locations
Stayed 8 nights in Jan 2024

10/10 Excellent

Frank

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will definitely come back to stay again if I visit Taipei
Stayed 4 nights in Dec 2023

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff, nice laundry facilities.
Stayed 2 nights in Jan 2024

8/10 Good

JULIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 nights, overall the staffs and the front desk were super helpful and friendly. The room was spacious and clean. There were two downside for the room that we stayed: 1) Sound proof was not very good, we could hear someone slammed the door through out the night, not sure were the bathroom door or what. We needed to change to another room for a good night sleep. 2) The bath tub was very tall, you need to climbed into the tub to shower, making it very dangerous.
Stayed 4 nights in Dec 2023

8/10 Good

Tan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took Family Quadruple Room with Balcony that is nice for 2 adults & 2 childrens. Room & toilet are clean. Balcony can view part of Taipei 101 building.
Stayed 3 nights in Dec 2023

8/10 Good

Shu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at entrance were excellent and provided attentive professional service when calling taxis, providing care when handling luggage and directions. Front desk staff and dining area staff also helpful and first class. The only retraction is the standard room. The design is a bit dated and the lighting is rather low.
Stayed 2 nights in Dec 2023

8/10 Good

Ka Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ching

Stayed 3 nights in Dec 2023

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the space of the family room.
Stayed 6 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious n clean room
great hotel. room is clean n spacious! location is at Taipei Arena n that means a distance away from the city ctr. but dont worry travelling around is easy. MRT station is 10mins walk away.
Stayed 3 nights in Dec 2023

10/10 Excellent

hong seng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, efficient and helpful staff. High standards of clealines. Very modern and comprehensive gym, and also enjoyed the pool. Breakfast was average.
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here about 5 times over the past 2 month trip to Taiwan. Everytime the hotel is good ---good sized room, fully equipped gym, large lobby, business center. Only issue I had was the hotel design is a large open area in the center with the buffet restaurant on the ground floor. All the rooms encircle the open atrium area, so the smells from the restaurant cooking circulate and come into the guest rooms. They fry fish and that smell is a bit strong to wake up to and encounter at lunchtime and dinner. They need to install better kitchen ventilation systems.
Stayed 5 nights in Dec 2023

10/10 Excellent

Timothy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Hui J

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
cold and damp
Central heating didn't work and the dehumidifier didn't last long so it was really uncomfortable and damp through a couple of cold nights. One day did not have replacement of floor mat and towels.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, and the hotel is near a mall and MRT stations. The room we had was comfortable enough, but can be cleaner. The vents were covered in dust and the areas under the beds were dusty as well.
Stayed 4 nights in Nov 2023

10/10 Excellent

Teck Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location
Stayed 4 nights in Dec 2023

8/10 Good

Buu Hue

Stayed 3 nights in Dec 2023

10/10 Excellent

Hyeonwoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here multiple times during my extended trip in Taipei. Large rooms, recently remodeled. Gym is large and well equipped. They have a yoga room on the 5th floor. The self serve laundry is great with a large clean, well lit room with fairly new machines. Only issue I had was the beds are a bit hard. Left me a little sore each morning when I woke up.
Stayed 1 night in Nov 2023

10/10 Excellent

TIENMU, BRENTWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star cost for 5 star hotel. Friendly staff and helpful service. Excellent buffet and facilities. 2min walk to MRT and wonderful shopping around the hotel areas.
Stayed 8 nights in Nov 2023

10/10 Excellent

Angelina

Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chunli, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location. Very nice room with reasonable price. Great service from staff. Great buffet resturant!
Stayed 3 nights in Nov 2023

8/10 Good

Kenneth K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean rooms.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large hotel with lots of amenities ---- great gym w much equipment, convenient meeting room available 24x7, the premium rooms are nicely decorated and large, dining is good, large lobby. The adjoining neighborhood has variety of restaurants --- asian and italian, german, american, coffee places. I'll stay here again as the value is good
Stayed 5 nights in Nov 2023

2/10 Terrible

Hon Yin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suit is spacious. The only thing I noticed not up to par was the coffee and tea bags in the room was past the expiration date. If the previous guest did not use then, they did not check.
Stayed 5 nights in Nov 2023