Reception hall

Reviews of Taipei Charming City Hotel - Xinyi

3.5 out of 5
Taipei Charming City Hotel - Xinyi
No. 295 Sec 4, Xinyi Rd, Taipei

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 378 reviews" "
Rating 8 - Good. 187 out of 378 reviews" "
Rating 6 - Okay. 85 out of 378 reviews" "
Rating 4 - Poor. 17 out of 378 reviews" "
Rating 2 - Terrible. 12 out of 378 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Staff & service, room comfort
Good location
Near to train station. Is abt 15mins walk to the main Zhong Xiao East road. Abt 20mins walk to Taipei101. Lots of eateries near the hotel. Room is spacious. Service staff are friendly. Breakfast is not fantastic. Maybe is due to the renovation. So is pre packed bfast and we only ate on the first morning and decided to eat out on the subsequent mornings.
Stayed 6 nights in Dec 2023

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although location was great, the property itself was old and run down. The closet had a terrible smell, and everything felt a bit dirty and grimy. The lunch buffet no longer was in service (which they don’t let you know until after you book the hotel), and instead we got pre-boxed sandwich which was mediocre and bland. I would’ve rather stayed in a nicer and newer hotel further away that is cheaper
Stayed 2 nights in Aug 2023

10/10 Excellent

Fangpei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good location but dated hotel
Location - good Breakfast - lousy Hotel - dated need to refurbish Staff service - good except one bespectacled male staff on night shift Value for $ - No . For the same amount of money, I rather stay at Brother Hotel, illumine Hotel or Ceasar Park Hotel.
Stayed 6 nights in Apr 2023

8/10 Good

E-Chien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has as a luxurious and antique feel to it when you walk into the lobby. Very quiet and relaxing. Deducted 1 rating because I felt like the AC was too strong. Some people say the AC is weak but I disagree. Even at the 25C and lowest fan speed I felt really chilly. Had to turn the AC completely off to let the temperature adjust to where I wanted it to be. Overall a pleasant and affordable stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
I only stayed there for one night, but I thought that the room was very nice and spacious, especially considering the price. The hotel is about a two minute walk from the MRT station and there are a few bars on the neighborhood and a McDonald's right down the street.
Stayed 1 night in Mar 2020

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Teipei
Great location about a 10-15 minute walk away from tower 101 Very kind and courteous staff that were very helpful. (All speak English) Plenty of restaurants in the area and very inexpensive. Highly recommend this place, I definitely would return
Stayed 2 nights in Jan 2020
Response from CHEN on Feb 3, 2020
Dear guest Thank you very much for visiting and share your pleasant experience with us. We look forward to welcoming you back again in the near future soon.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to Taipei 101
Location was superb as we were there for countdown of 2019! We could see Taipei 101 just by walking slightly down the road without getting into the crowd. After that we just walk back to our hotel and sleep. Very convenient. Hotel is a little old and rundown with a tinge of luxury left in it. Could tell that it used to be once glam and famous. Cleanliness could do better as it was all dusty under the bed when we peeped down to fetch our kids' toy.
Stayed 2 nights in Dec 2019
Response from CHEN on Jan 8, 2020
THANK YOU TELL US

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bargain, and would stay again
For the price the hotel was really good. The staff were really friendly, and let us check in early as soon as the rooms had been cleaned. Well located only 15 minutes walk from Taipei 101, and close to several rail stations and decent restaurants. A bargain, and would stay again
Stayed 1 night in Nov 2019
Response from CHEN on Dec 16, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, will stay here again!
It was amazing. Everything falls into place perfectly. Totally enjoyed my stay.
Stayed 2 nights in Nov 2019
Response from CHEN on Nov 26, 2019
THANK YOU

10/10 Excellent

Sharon, California, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is the best. It is close to Xinyi-Daishui Jieyun ( red line subway). The staff at hotel are very friendly. The room in the hotel is comfy and clean. We will stay there again if we go back to Taipei next time. We highly recommend this hotel!
Stayed 8 nights in Oct 2019
Response from CHEN on Nov 5, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from chen on Oct 9, 2019
謝謝

6/10 Okay

Verified traveler

Traveled with family
The only thing I liked about this hotel was the close proximity to the MRT. The hotel is old and the shower didn’t drain. I told the staff about it and there was no improvement. Also, the AC is very weak — even set at 15 Celsius. For the price, it is ok but just know, the amenities and property is very old.
Stayed 3 nights in Aug 2019
Response from Carrie Peng on Aug 26, 2019
Thank you for staying at our hotel. We will do our best to improve those problems. Thanks for your valuable opinions.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel at a good price; recommended
This is quite a nice hotel at a good price, offering a good, comfortable room in a good location within walking distance of Taipei 101 and the Xinyi-Anhe subway station (red line). I wasn’t as enamored with the room as on my last stay: this one had more modern decor whereas the last one had a really lovely old-style wood-panelled vibe, which I appreciated immensely. Perhaps that was a different room type. The food offered at breakfast, if you take it, is quite good, with the more local-flavored dishes being especially welcome.
Stayed 2 nights in Aug 2019
Response from Carrie Peng on Aug 19, 2019
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissappointed
Old and not very clean Avoid it. Area is good.
Stayed 1 night in Jul 2019
Response from Carrie Peng on Jul 29, 2019
Thank you for staying at our hotel. We will do our best to improve those problems. Thanks for your valuable opinions.

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Carrie Peng on Mar 22, 2019
感謝您入住我們的飯店。我們不斷努力為旅客提供滿意的服務,再次謝謝您的寶貴意見,期待您下次的光臨。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel was amazing! Beds were comfortable and everything was clean. Breakfast buffet had a good variety. Our suitcases were brought up to our room even before we had returned to check in properly. Service was extremely prompt.
Stayed 1 night in Dec 2018
Response from Carrie Peng on Jan 3, 2019
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

Hui Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Vicky Wu on Dec 12, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lixiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to city centre, with 101 Taipei view from the room
Stayed 4 nights in Nov 2018
Response from Carrie Peng on Dec 3, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

An-Chi

The musty smell is real. It is especially bad when you open the closet. Otherwise the hotel is fine, it’s close to Taipei 101 (<15 min walk), metro station (<5 min), and very easy to find a cab. The bed is comfy, sheets are clean, and the shower has good water pressure. My husband and I got a 2x twin bed room and that didn’t bother him (6’2”, 187 cm) . If you can overlook the smell, it’s worth it. Definitely can’t complain given the location and price.
Stayed 3 nights in Nov 2018
Response from Vicky Wu on Nov 21, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Unfortunately, some of our services may make you feel dissatisfied. We will do our best to improve those problems. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Vicky Wu on Sep 17, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2018
Response from Vicky Wu on Aug 21, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. We look forward to your next visit.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Vicky Wu on Aug 21, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. We look forward to your next visit.

8/10 Good

Thor

Liked: Cleanliness, staff & service, room comfort
Lovely cozy hotel ideally located. Service was friendly and helpful. Breakfast is substantial and varied - western and eastern. Good bed, shower. Slow internet service. Would come back.
Stayed 2 nights in Jul 2018
Response from Vicky Wu on Jul 26, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel staff were extremely helpful with giving assistance in our holiday planning, bridging the need for a mandarin speaker with some of our destinations, and helping us navigate Taiwan logistics. Room was comfortable. Location convenient for the conference I was attending.
Stayed 5 nights in Jun 2018
Response from CHEN on Jul 13, 2018
Thanks for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2018
Response from Vicky Wu on Jun 21, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018
Response from Vicky Wu on Jan 19, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

Kaylin Co

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Sock Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I stayed in Taipei for 4 days to attend a conference and I chose this hotel as its quite near the venue. The hotel looks quite small and antique but fortunately the rooms are quite big, comfortable and quiet. Unlike the other hotels, most visitors are for business thus very quite without kids or visitors yelling in the lobby or the cafeteria. The staff are really helpful.Furthermore, its only fews mins walking distance from the MTR station.This hotel would be one of my option in the future.
Stayed 3 nights in Nov 2017
Response from Vicky Wu on Nov 18, 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

6/10 Okay

michael

Liked: Cleanliness, room comfort
Room was freezing cold Breakfast was also cold, had to ask them to microwave which they where happy to do.
Stayed 4 nights in Oct 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Unfortunately, some of our services may make you feel dissatisfied. We will do our best to improve those problems. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Luis, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, very quiet and comfortable, delicious breakfast, great location near of 101, restaurants, bus and train stations, word trade center, nice service from and to the airport, great service peolple. Nice facilities.
Stayed 8 nights in Jun 2017
Response from Vicky on Jun 29, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Leo, HK

Old hotel, ok for just staying but nothing more
The hotel is very old compare to other boutique hotel in Taipei. Only advantage is that it is close to taipei 101 area. If you want low cost hotel around there it can be a choice. Only + is that there's a sauna in room, which is very rare
Response from vicky on May 19, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good Value and Great Location
This hotel was exactly where we needed to be so the location couldn't have been better. The room was clean, bed was comfortable, and check in and check out were quick and easy. Nothing fancy, but we just needed a place to sleep and this place was perfect. Great shower, too!
Response from Vicky on May 19, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Charmaine, L

Disliked: Cleanliness, property conditions & facilities, room comfort
Service is okay, overall experience not bad, but it's not up to my personal expectations and different from the pictures. But the whole place is clean rather than the environment and furnitures are old.
Response from VICKY on May 5, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is awesome. They were able to assist on our queries about Taipei. Their breakfast choices should be improved a little bit.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Staffs are helpful, room is clean and replenishment is prompt

8/10 Good

Northlake, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Taipei 101
This hotel is a mid-priced hotel. The room is quite clean and comfortable. The bathroom has shower only, no bathtub. (I liked that way anyway.) The hotel entrance is small and not very noticeable from outside. However, the room is very decent with simple layout and soft tone décor.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: good location, walking distance to subway station and Taipei 101, has lots of good eateries nearby and also a few convenient stores located within walking distance. Cons: the hotel building and room all looks old and requires refurbishment. Housekeeping was terrible: they don't replenish the toiletries unless you request for it. Also never vacuum the floor and never wash any used cups/spoons/plates for you. Hotel staffs are also quite impatient and unfriendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Bad experience. The lift took me to level 11, door never open and after about 30s, the lift started to move down. Scared everyone screaming and worse the helped button wasn't working.

8/10 Good

Christopher George, California

Liked: Cleanliness, staff & service, property conditions & facilities
great location, helpful staff. hotel is older, but rooms were still nice. would definitely stay again.

6/10 Okay

Bowei

Liked: Cleanliness, room comfort
Staff at counter are very UNFRIENDLY. Everything e
Staff at counter are very UNFRIENDLY. Everything else is fine.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really was charming

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I had an amazing stay. The best part is that it is near the MRT station and the staff are very helpful. The room was kept clean and price is reasonable. I will certainly recommend this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Benjaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Yau