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Reviews of Wulai Pause Landis Resort

3.5 out of 5
Wulai Pause Landis Resort
No. 88, Sec. 5, Xinwu Rd., Wulai Dist., New Taipei City

Reviews

8.0

Very Good

Rating 10 - Excellent. 94 out of 265 reviews" "
Rating 8 - Good. 106 out of 265 reviews" "
Rating 6 - Okay. 40 out of 265 reviews" "
Rating 4 - Poor. 15 out of 265 reviews" "
Rating 2 - Terrible. 10 out of 265 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

alex

Disliked: Room comfort
Bad air-conditioning in room!
We stayed in room 311. The aircon of the room was very bad. Totally poor. It got so bad that we have to get a fan. It is summer, the hotel can do better than to control the aircon at such a high temperature. To be honest, the hotel lobby is so much cooler.
Stayed 1 night in May 2023

10/10 Excellent

lan chi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby. Easy check in. Very courteous staffs. Room is nice but could be a bit more clean. Big bath tub fills up with hotspring water quickly. Breakfast buffet is small but decent. Overall the highlight is the Bath tub.
Stayed 1 night in Feb 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from SANDY PENG on Nov 22, 2019
親愛的貴賓: 感謝您的評論

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sandy Peng on Sep 12, 2019
Dear Guest: May I help you ?

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Nice hotel but need slight upgrading
The room and services were excellent, but the hot spring facility, though in good condition, probably needs more upkeep, given that this is a five-star hotel.
Stayed 1 night in May 2019
Response from Sean Pan on Jul 22, 2019
Dear Keith : We will do our best to enhance our quality , thanks for your comment . :)

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
no surprises here
location wise, it's about 15 minutes walk from the old town center. very few restaurants around the property. It's a quiet neighborhood. Chose this hotel cos travel with a 1 year old and she'll be able to join us in the hot onsen within the room. Cleanliness of the toilet and bathroom needs improvement. It's not dirty, but you can tell it's not spotless clean and needs scrubbing. Bed and lining is clean. Very helpful and friendly staff. Breakfast has no surprise. Can choose between normal western style omelette etc , or Taiwanese congee / noodles.
Stayed 2 nights in Apr 2019
Response from Abby on May 3, 2019
Thank you for your comments, we will work hard to improve and provide you with better accommodation quality.

4/10 Poor

Shang Te

Liked: Property conditions & facilities, room comfort
Worse than before
The overall quality and service aren't exactly bad, but definitely worse than before. Not sure if the management had changed or what, hope they get back to their quality level soon.
Stayed 1 night in Apr 2019
Response from Abby Chien on Apr 13, 2019
Thank you for your letter, we will improve the problem you raised, and hope to provide you with better service.

6/10 Okay

Verified traveler

Definitely past its prime time
Probably one of the bigger hotels in Wulai area but since there are hardly any new developments or renovations of older hotels in the area the maintenance and upkeep of Pause Landis isn't amazing. The surrounding is nice and calming but you can definitely feel there has been some age to everything around you. The rooms are spacious but we got ourselves into a room facing the main road rather than the river. The bigger suites with the bigger onsen bath happens to be the one facing the main road instead. Toilet amenities are one of the bigger plus during our stay as we love their use of Bulgari toiletries. Overall decor is nice but might need a bit of renovation. The water flow to the onsen bath was also extremely poor and literally takes hours to fill up.
Stayed 1 night in Nov 2018
Response from Abby Chien on Jan 9, 2019
Thank you for your reply, we will continue to improve and let customers enjoy better quality.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Sandy Peng on Mar 6, 2018
:)

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Restful.
The room that we stayed in was spacious and contemporary in look and feel. Being low season, the hotel was peaceful and even the spa was so tranquil. All in all, we had a very good rest.
Stayed 1 night in Jan 2018
Response from Sandy Peng on Mar 2, 2018
Thank you for your comment. Look forward to see you again.

10/10 Excellent

Kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot springs hotel near Taipei
Had a great 2 day stay at the hotel. The hot spring bath in our room was great and the dinner was fantastic. Will come back again in the future.
Stayed 2 nights in Dec 2017

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Chng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good stay overall
Stayed 1 night in Sep 2017
Thank you for your comment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities, average food
A very comfortable hotel with excellent in-house amenities and views of the river. The giant tub in our room (which can be filled with hot spring water) was a huge, enjoyable plus. While the hotel's breakfast was good, dinner was only of average quality. Overall, the hotel's amenities were much better than the food.
Stayed 1 night in Jun 2017

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality and excellent value
Very high quality facility and friendly and professional staff that provides extra services with efficiency and a smile. While there are local good restaurants, it is only a 5-10 minutes walk to Wulai Old Street. You must try the public hot spring bath which is wonderful. The breakfast is also very good. The No. 849 public bus stops right in front of the hotel.

6/10 Okay

ARIEL

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room is not as clean and nice as I would have expected with this high price. And the toilet has strong cigarette smell, which is awful because we had a 4 month old baby with us....we have asked for a crib, so the staff should have known. The bed set was not in perfect condition.. to hard and humid. The dinner was surprisingly nice though... good taste and service, but the breakfast was not as delightful...the breakfast buffet was too small for the amount of guests, everyone was crushing together. I think they should reduce the rate due to the mentioned issues...not a very nice experience overall.

10/10 Excellent

J W, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi connection
Weak on the Wi-Fi connection at room Otherwise my experience in this stay was great.

8/10 Good

V A V R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulent hotel in the village
The room is big and clean with private "onsen", all the staff very polite and friendly. Have a big public bath and open view to the river.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lai Man Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice but not in a walking distance to Wulai Old Street and the fall. Taxi or bus can be reached there with no big deal. We really enjoy during our stay.
Response from General Manager on Oct 11, 2016
Thank for your comment. We look forward to seeing you again:)

8/10 Good

Kuranosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am so glad to choose this hotel!
This is my first visit to oolai. All the hotel staff are very kind and polite.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hot Spring Hotel
Comfortable hot spring hotel with quality facilities. Food at the restaurant was good too

8/10 Good

Lai Wah, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relax stay
We had a relax stay and enjoyed a hot spring spa in our room.

4/10 Poor

Norman, Hong Kong

Disliked: Cleanliness, staff & service, room comfort
A bit disappointed experience for a weekend stay
I booked the most expensive room - Pause Suite for a weekend stay with my wife, but our experience was a bit disappointed. There was no special attention to us during our stay, food quality for set breakfast & dinner (included in package) was average. Service and staff attitude was also average. Room temperature at dining room was too warm and couldn't adjust even there were many people & hot pots. TV in our bedroom was not working, didn't have any extension cord when asked. So call "free mini bar" was only couple soda. The cleanliness of suite was poor, there were signs of not detail enough for cleaning. For the money spent, it was not worthwhile at all.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new and nice hotel
hotel was really nice, the large tub outdoors was very peaceful

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

TSUN HIM

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
房間地氈污糟，枱面有蟻
Stayed 1 night in Apr 2023

8/10 Good

Rose

Stayed 1 night in Apr 2023

8/10 Good

chih ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

wenpang

Traveled with family
Liked: Cleanliness, staff & service, room comfort
房間充電不方便
Stayed 1 night in Mar 2023

8/10 Good

Etsuki

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

JUNGHWAN

Stayed 1 night in Mar 2023

8/10 Good

YinLin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還算不錯，值得推薦
衛浴設備較為老舊，但還算乾淨，隔音不太好，隔壁房的聲音很大
Stayed 1 night in Dec 2022

8/10 Good

Yu-Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Fu-Kuang

Traveled with family
Liked: Staff & service
亟待恢復過去服務水平
整體硬體環境與新冠疫情之前差不多，只是很明顯地受到新冠疫情影響，提供的服務品質有降低的現象。整個旅館營運似乎只是維持在“可以運作”的水準，因此感覺不出來有高級溫泉旅館該有的質感。例如住宿的客人可以免費進出“大眾湯”，已經改為必須另外支付優惠價NT$300；吃到飽的早餐，改為送到客房的套餐。客房內迎賓的零食點心沒有了…還有，客房地毯有大面積咖啡噴濺的咖啡漬殘留，旅館大廳Lobby多半時候燈光昏暗，只開啟櫃臺燈！而且經常進入大廳時，未見任何工作人員，必須呼喚才見人員出現！進入停車場前，被擋在停車閘門前最少10分鐘無人開啟閘門，必須要乘客下車進大廳去呼喚工作人員開啟閘門！房間內抽屜裡的威士忌杯破裂，杯緣出現缺口，還好注意到了，不然一定割傷嘴唇或舌頭！…總之，希望儘快恢復如過去應該有的服務水準，畢竟泡湯的旺季到了，別嚇跑了對貴旅店集團一向忠心的客人。
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
今回で3.4回目の宿泊です。 今回となりの部屋に泊まった人の声がうるさく、騒ぐ声が聞こえて耳障りで眠れなかった。 お風呂で騒いだりしている声が特にうるさかった。 朝ごはんだんだんとmenuが変わってきて、 今回の朝ごはんは今までより種類が少なく、 パンのメニューのみ、炒めた物が多く、以前のメニューの方が良かったです。 部屋の中も汚れた個所が目立っていたので次回はもう泊まらないと思います。 ただ温泉は好きなので残念です。
Stayed 1 night in Sep 2022

4/10 Poor

Chun Chien

Stayed 1 night in Aug 2022

10/10 Excellent

YUNG CHENG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常舒服，雖然內部有些地方有點老舊，但把客房與湯屋分開就非常貼心。早餐是送到客房，但每一樣都很好吃。
Stayed 1 night in Jun 2022

10/10 Excellent

Heng-chi

Stayed 1 night in May 2022

6/10 Okay

KUEIHSIANG

Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
房價頗高，但服務普普的飯店～
外觀很美的一間飯店～服務確實不太行。 當日入住的房型沒有景，想說要換到面河有景的房間，服務人員一直無法說要加價多少錢？等了20分鐘也得不到回應。 另外，才剛入住就有服務人員來敲門，說有東西擺在裡面要拿走...但一開始也說不清楚是什麼，最後是把Mini Bar上的兩碗泡麵拿走～說實話那也沒有多少錢，但溝通不清楚跟整體的服務真的是有待加強。 可能因為房間內及走廊都用地毯的緣故，整個塵蟎感很重，垃圾桶旁也有明顯髒污，如果未來要入住的需要考量一下有沒有過敏的問題。
Stayed 1 night in Mar 2022

6/10 Okay

Kuo Mei

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Sachiyo

Stayed 1 night in Feb 2022

10/10 Excellent

Po-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
無與倫比
體驗了一次最難忘的溫泉旅行
Stayed 1 night in Dec 2021

10/10 Excellent

chih an

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022