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Reviews of Yangmingshan Tien Lai Resort & Spa

4 out of 5
Yangmingshan Tien Lai Resort & Spa
No.1-7, Ming Liu Rd., Chong He Village, Jin Shan Dist., New Taipei City

Reviews

8.4

Very Good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 444 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

FRANCIS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was poorly maintained The bathroom was dirty and smelt bad
Stayed 2 nights in Mar 2024

8/10 Good

Joanna

Liked: Staff & service, amenities, property conditions & facilities
Cleanliness of the changing rooms to the hot springs needs to be improved. There was a used mask in the male steam room and an opened bottle of water on the table which were still there on the next day. Staff were attentive in the dining room and took away the dirty dishes promptly.
Stayed 1 night in Mar 2024

10/10 Excellent

Tyng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay Love the option of having a hot spring soaking tub in the balcony outside our room. Food was excellent
Stayed 1 night in Feb 2024

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a hot spring resort. It is atop a national park, the resort provides some food but the goal is to relax and this place provides on that front. Going from place to place is hard without a car.
Stayed 2 nights in Feb 2024

6/10 Okay

hoi yan

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Paradise Stay
I personally feel and like the hotel, a quiet environment place for relaxation in the hot pool, natural air and good for walking around. Also with the quality spread of foods
Stayed 2 nights in Nov 2023

8/10 Good

King Hang Ian

Stayed 1 night in Sep 2023

4/10 Poor

Jimmy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jessy

Stayed 1 night in Mar 2023

8/10 Good

WEI-CHING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Chun Te

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

2/10 Terrible

Ka Chun

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waist of time and money
Typical Taiwan hotel, where service is below Zero. Hotel itself is old, room charge is overpriced. Staff are very unprofessional, receptionists are very rude . Restaurant staff and food are terrible. In restaurants totally no any social distancing, so scared to get CoViD 19. My recommendation: DO not GO! Waist of money and time!!!
Stayed 1 night in Aug 2020

6/10 Okay

Jean Jacque

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
great view and service, dated decor and mold in some areas
Stayed 1 night in Dec 2019
Response from s on Mar 1, 2020
親愛的貴賓您好： 感謝您的分享，更開心此次的旅程讓您與家人、好友留下美好的回憶。陽明山天籟渡假酒店努力打造一個「土地共生‧在地共好」的友善環境，希望能讓每一位遠道而來的旅客感到舒適、愜意。 我們會不定期推出各種適合親子旅行的專案，期待您與家人好友再次蒞臨！

10/10 Excellent

Meiyin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Nicole

Traveled with family
Liked: Room comfort
The hotel overall condition is nice but no aircon. Hot like mad. Got a bit of smelly in the room
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good For Family
Hotel buildings seem old. Food can be better.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The name of the property is a bit misleading as it is located in JinShan. The hotel facilities and room condition were more dated compared to the photos shown on the website. Breakfast was great though.
Stayed 2 nights in Nov 2019
Response from S on Dec 10, 2019
Dear guest Thank you for taking the time to comment about your experience at Yang Ming Shan Tienlai Resort & Spa. We are pleased to hear that you generally enjoyed your stay with us with the exception of the service issues you have highlighted. I would like to take the opportunity to apologize to you for some of the service deficiencies you encountered. We will continue to review our service standards and training initiatives to ensure that the highest level of service is provided to our guests at all times. Thank you once again for your comments and we look forward to welcoming you back so that we can share firsthand the improvements we have made in light of your observations. Sincerely, Yang Ming Shan Tienlai Resort & Spa team

6/10 Okay

Verified traveler

Bathroom shower is not enclosed so once you take shower, the whole bathroom is wet & when you step out from the bathroom, the floor is wet.
Stayed 1 night in Nov 2019

10/10 Excellent

Tong Mui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the hot spring
Very relaxing place to stay. Enjoy the hot spring at the common area and in our room. Eating place is very limited, no convenient store around. Overall, excellent.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Front desk staff is nice and so does most staff. However, I feel the facility is kind of under maintained. Public hot pool temperature is too high to have a bath. Bathroom needs towels hangers. No bedside reading lights.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Dated hotel w/ nice views and outdoor private tub
Pros: Views are beautiful. The private spa tub is on the outside balcony of our room. I believe most rooms if not all have the spa tubs outside on the balcony. To us this was the one factor that made the whole stay worth it despite all the other annoyances. Cons: The property is dated. Shower drain doesn't drain well when showering. Slippers they provide are reused by guests. We booked through Hotels.com but when we arrived, their paperwork said we booked through Expedia. This was quite odd. We received a Hotels.com VIP credit that can be used at their Spa massage. When we arrived, they had no idea what we were talking about. We didn't want to stress out arguing for it since we were on vacation so we just left it at that. Overall: the views and the private outdoor spa tub made the annoying things that we dealt with more bearable. In the end, the fact that we booked from Hotels but they said we booked from Expedia and we never got our Hotels VIP credit for massages was the breaking point for this low rating review.
Stayed 1 night in Nov 2019

10/10 Excellent

WAI HOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend
Very good aquatic park and hotspring hotel. The staff is very friendly and helpful.
Stayed 1 night in Nov 2019
Response from Q on Nov 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

10/10 Excellent

ALAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive stay!
It’s Amazing! Love this place and the public and private onsen selections are plentiful! With a backdrop against the mountain; this is a very relaxing trip The only downside is the lack of restaurant choices
Stayed 1 night in Oct 2019
Response from Q on Nov 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Q on Nov 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

10/10 Excellent

N

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot stuff
Lovely property. Excellent spa. I booked a room with a hot tub on the balcony which was lovely to sit in and have a beer. Food was good and the staff were lovely. Nice nights stay whilst travelling around Taiwan.
Stayed 1 night in Jul 2019
Response from Q on Nov 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Q on Jul 13, 2019
親愛的貴賓您好 感謝您抽空在此分享您美好的經驗，也很開心您會喜歡我們提供的一切。您的鼓勵是我們成長的最佳動力，我們將持續朝向全方位的渡假酒店前進，希望每一位遊客都能沉浸於度假氛圍中。 陽明山天籟渡假酒店 敬上

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Dated property with overpriced mediocre restaurant, and tired beds, old worn down everything but featuring great hot spring pools and very friendly staff to make up for all that... It's a VIP+ hotel, but really offers none of the perks: they gave a spa ticket discount for 10%, but at the spa you see that's their promotion for everyone. Late check-out not available, nor room upgrades. Bad value for money as the rooms like the elevator are old fashioned and falling apart. As noted though, really nice staff and they do have on site parking! If you do stay, do yourself a favour and bring your own food or eat before arriving.
Stayed 1 night in Jun 2019
Response from Q on Jun 12, 2019
Dear guest Thank you for taking the time to comment about your experience at Yang Ming Shan Tienlai Resort & Spa. We are pleased to hear that you generally enjoyed your stay with us with the exception of the service issues you have highlighted. I would like to take the opportunity to apologize to you for some of the service deficiencies you encountered. We will continue to review our service standards and training initiatives to ensure that the highest level of service is provided to our guests at all times. Thank you once again for your comments and we look forward to welcoming you back so that we can share firsthand the improvements we have made in light of your observations. Sincerely, Yang Ming Shan Tienlai Resort & Spa team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Q on Jun 1, 2019
親愛的貴賓您好 感謝您抽空在此分享您美好的經驗，也很開心您會喜歡我們提供的一切。您的鼓勵是我們成長的最佳動力，我們將持續朝向全方位的渡假酒店前進，希望每一位遊客都能沉浸於度假氛圍中。 陽明山天籟渡假酒店 敬上

6/10 Okay

Erling

Liked: Cleanliness, staff & service, room comfort
The buildings was not cleaned on the outside, so it gave me an impression of not beeing maintained. Not all pools was open,
Stayed 2 nights in May 2019
Response from Q on May 31, 2019
Dear guest Thank you for taking the time to comment about your experience at Yang Ming Shan Tienlai Resort & Spa. We are pleased to hear that you generally enjoyed your stay with us with the exception of the service issues you have highlighted. I would like to take the opportunity to apologize to you for some of the service deficiencies you encountered. We will continue to review our service standards and training initiatives to ensure that the highest level of service is provided to our guests at all times. Thank you once again for your comments and we look forward to welcoming you back so that we can share firsthand the improvements we have made in light of your observations. Sincerely, Yang Ming Shan Tienlai Resort & Spa team

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time!
Stayed 2 nights in May 2019
Response from q on May 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectation. Excellent Beautiful and amazing view
Stayed 1 night in Apr 2019
Response from Q on May 6, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from sales on Jun 13, 2019
親愛的貴賓您好 感謝您的支持，希望您會喜歡我們提供的一切。您的鼓勵是我們成長的最佳動力，我們將持續朝向全方位的渡假酒店前進，希望每一位遊客都能沉浸於度假氛圍中。 陽明山天籟渡假酒店 敬上

10/10 Excellent

Kris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time stay at this hotel my kids pretty love to stay so relaxed
Stayed 2 nights in Mar 2019
Response from Sales on Apr 16, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa.

8/10 Good

CHARLES, Ma Wan, HK

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spa facilities are good and up to expectation. However, on arrival at reception counter at 一館 at around 12:40 p.m., I was coldly received and told just to wait until 3 p.m. to check in at 二館 without guidance on how to get there or any other service. It was after my persistent request that I managed to leave my luggage at the counter and went to 金山站 to save the waiting time. On the contrary, the receptionists at 二館 were very nice in introducing the hotel amenities.
Stayed 2 nights in Mar 2019
Response from R on Apr 30, 2019
您好，感謝您對天籟的支持，如他日再有假期 歡迎入住天籟~!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from R on May 3, 2019
您好，感謝您對天籟的支持，如他日再有假期 歡迎入住天籟~!

10/10 Excellent

Jimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good~
Stayed 2 nights in Mar 2019
Response from R on May 3, 2019
您好，感謝您對天籟的支持，如他日再有假期 歡迎入住天籟~!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Superb facility with great ambience, nice restaurant, quiet and away from the city. The best part was having a private hot spring pool on your own balcony to enjoy at your own timeframe.
Stayed 1 night in Mar 2019
Response from R on Apr 30, 2019
您好，感謝您對天籟的支持，如他日再有假期 歡迎入住天籟~!

10/10 Excellent

Chee Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hot Spring Experience
Given the remote location of the hotel, it would be ideal if the hotel can provide the free shuttle service for its guest from Taipei City to the Hotel once per day at 1300. Otherwise, the overall experience was enjoyable and relaxing. The hotel's bus driver Matt serves as a good hotel's ambassador as well stopping by at some iconic sites for us to take some photos while driving us to the hotel.
Stayed 1 night in Feb 2019
Response from s on Feb 25, 2019
您好，感謝您對天籟的支持與意見~!如他日再有假期，歡迎選擇天籟酒店，感謝您。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public hot spring area is very comfortable and kids love it very much, it's a good place to take a rest and enjoy the beautiful mountain view, you can come here with whole family
Stayed 1 night in Jan 2019
Response from Reception on Jan 22, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-scale resort hotel, hoping that every visitor will be immersed in the holiday atmosphere

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Too noise. people seminar activity, you can not take enjoy with quiet
Stayed 1 night in Jan 2019
Response from Reception on Jan 24, 2019
Dear guest Thank you for taking the time to comment about your experience at Yang Ming Shan Tienlai Resort & Spa. We are pleased to hear that you generally enjoyed your stay with us with the exception of the service issues you have highlighted. I would like to take the opportunity to apologize to you for some of the service deficiencies you encountered. We will continue to review our service standards and training initiatives to ensure that the highest level of service is provided to our guests at all times. Thank you once again for your comments and we look forward to welcoming you back so that we can share firsthand the improvements we have made in light of your observations. Sincerely, Yang Ming Shan Tienlai Resort & Spa team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring is nice. staff and services are excellent and very helpful.
Stayed 1 night in Dec 2018
Response from Reception on Jan 3, 2019
Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere. Yang Ming Shan Tienlai Resort & Spa

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility
Exactly what we wanted- an onsen- type spa experience in Taiwan! Beautiful scenery, great spa/massage services, and the private tub on the balcony was great to do right before bed. We will be back!
Stayed 1 night in Dec 2018
Response from Reception on Jan 3, 2019
Dear Rita Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ........................................
Stayed 1 night in Dec 2018
Response from Reception on Jan 3, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from R on Feb 21, 2019
感謝您對天籟的支持與意見，您的意見將是我們成長的最大動力，期待他日再有假期，歡迎選擇天籟渡假酒店!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the plus is the fact that we selected a room with a hot spring bath. Dinner at one of the two restaurants called Magpie was surprisingly good. Frontdesk office staff was very helpful in arranging our rides.
Stayed 2 nights in Dec 2018
Response from Reception on Jan 3, 2019
Dear guest Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere.

10/10 Excellent

Jernigan

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful experience
We had a wonderful stay. Room was neat and clean. Staff were friendly and helpful. We had a great time dipping in the outdoor hot-spring pool, in the privacy of our room, with spectacular view of the mountains. The guests outdoor pools is a hot-spring wonderland. Many hot pools with varied temperature. Dipping in the hot-spring on a cool starry evening was absolutely the most wonderful experience.
Stayed 1 night in Nov 2018
Response from Reception on Jan 3, 2019
Dear Jemigan Thank you for taking the time to share your wonderful experience and happy that you will enjoy everything we offer. Your encouragement is the best driving force for us to grow. We will continue to move towards a full-service resort and hope that every visitor will be immersed in the resort atmosphere.