Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel!

Posted Jul 9, 2015
Pros: I'd love to visit there again!
Location: a little bit far from the station but they have a shuttle bus once a hour. We often used to go to the town.
Hotel staffs are great! Onsen (hot spring big bath) is wonderful!!!!
2 out of 5
by A verified traveler

Posted May 7, 2015
ひどいにおいの部屋に案内された。 その時の対応が非常に悪く遅く誠意を全く感じられなかった。 もう次に泊まることはない。
3 out of 5
Recommended
for Getaway With Friends
by HUI LIN from Singapore

Unprofessional staff ruins the beautiful onsen

Posted Apr 25, 2015 on Hotels
We booked a triple room with 3 single beds (for 3 people,obviously).However when we got there,the hotel staff pointed out that booking was for 2 people,and we needed to pay more for the 3rd person to stay in.We tried to explain that we are paying for the room, which was for 3 people,and we shouldn't have to pay extra.We spoke to the manager too.However, both the hotel staff and the manager were unhelpful,and we heard the hotel staff telling the manager in Japanese that we were stupid ("baka") thinking that we didn't understand basic Japanese.After we agreed to pay for the extra person,the manager came back to show on hotels.com on how we can select the number of persons;to prove that he was right and show that it was our mistake. Even though it was possibly our mistake,I didn't like the way the hotel staff handled the situation,and felt that they were rude to us and unprofessional.I definitely will not stay back in this hotel in view of the above. poor service. When we got into the hotel room immediately after paying,the room was prepared for 3 people(3 beds, 3 towels etc);so even though we initially paid for 2 people according to the hotel,they already prepared the room for 3 people. Perhaps that hotel works differently from others,where you don't pay per room, but you pay per person. Other than that,the onsens were marvellous;and so was the breakfast buffet.But still not good enough for me to return to see the surly faces of the hotel staff.
5 out of 5
Recommended
for Families
by A verified traveler

Descanso asegurado

Posted Apr 17, 2015 on Hotels
Excelente hotel, no está en el centro pero hay buses de acercamiento cada hora que dejan en la estación del tren, onsen espectacular
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Room was nice, good facilities, free shuttle bus to take you to and from the hotel, and very helpful staff. WiFi was sketchy at best, and the buffet dinner was average.
4 out of 5
Recommended
for Personal Event
by A verified traveler

高山駅からホテルまでのシャトルバスが便利です。

Posted Apr 6, 2015 on Hotels
お部屋が広くて清潔なので寛げました。 高層階だったので眺めも良かったです。 浴衣でのホテル内散策は禁止(お風呂へ行く時は浴衣と スリッパを利用出来ます)とのことでしたが 特に不便なことはありませんでした。 お風呂場には清掃のスタッフの方がいらっしゃるので いつ行っても清潔で良かったです。 朝食も品数が多く,和洋折衷でとても美味しかったです。
5 out of 5
Recommended
for Families
by SUK MEI from 香港

非常滿意

Posted Mar 29, 2015 on Hotels
酒店很新,早餐美味,露天温泉環境優美,但自駕遊比較適合,因遠離高山市大概5分鐘車程。
4 out of 5
Recommended
for Families
by Kenji from 岐阜県

満足。

Posted Mar 18, 2015 on Hotels
十分満足できた。
5 out of 5
Recommended
for Couples
by Muneo from 名古屋

冬も快適

Posted Mar 4, 2015 on Hotels
今までは夏しか利用したことがなかったのですが、今回初めてスキー旅行の宿泊で利用しました。外は雪が舞い寒さも厳しいのですが、室内は清潔で暖かく気持ちよく過ごせました。さらに温泉にも良い気分で入浴できました。
5 out of 5
Recommended
for Everyone
by A verified traveler

北アルプス一望のスパも最高!

Posted Mar 2, 2015
Pros: 眺め、温泉、部屋の広さ、ホスピタリティ
Cons: ルームサービス
Location: 桜山神社、古い町並み。
初めての高山滞在だったので、眺めと温泉にこだわって選びました。 そして、部屋からの眺め、スパからの眺め、ともに 期待以上にすばらしい、 北アルプスが一望できる、最高に満足のいくものでした。 部屋も広く美しく、ホスピタリティもすばらしい。 駅から少し離れているけれど、シャトルバスがあるから、問題なし。 ただ、ルームサービスがあると、もっといいかな。 せっかくの眺めだから、部屋でゆっくりしたいというときに。