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Reviews of Hotel Duval, Autograph Collection

4 out of 5
Hotel Duval, Autograph Collection
415 N Monroe St, Tallahassee, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 415 out of 918 reviews" "
Rating 8 - Good. 234 out of 918 reviews" "
Rating 6 - Okay. 145 out of 918 reviews" "
Rating 4 - Poor. 70 out of 918 reviews" "
Rating 2 - Terrible. 54 out of 918 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

LAUREL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
There was nothing special about this hotel. It was no better or no worse than Holiday Inn express.
Stayed 1 night in Apr 2024

6/10 Okay

Patrice

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The mold in the bathroom was disgusting
Stayed 1 night in Apr 2024
Response from Keith on Apr 12, 2024
Thanks for the review, Patrice! We appreciate your feedback and will be sure to share your concern with the housekeeping team.

4/10 Poor

jennifer

Traveled with family
Disliked: Amenities, property conditions & facilities
Construction in the area was terrible and while out of the control of the hotel, it was very dirty and challenging to get in and out of the property. Valet service was frustrating and did not assist with luggage. Most disappointing Marriott stay and fell way short of advertisement of property and wish I had selected a different hotel.
Stayed 2 nights in Apr 2024
Response from Keith on Apr 12, 2024
Thanks for the review! We appreciate your feedback and will be sure to share your comments with our team.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The old style architecture and the very friendly and knowledgeable staff
Stayed 1 night in Apr 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback.

10/10 Excellent

Ashton

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback.

8/10 Good

Lashon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback.

6/10 Okay

Brad

Traveled with family
Disliked: Cleanliness, amenities
Bathrooms were dirty and drain walls throughout just over all not clean
Stayed 1 night in Mar 2024
Response from Keith on Mar 31, 2024
Brad - Thank you for taking the time to leave us a review. We have shred your feedback with our housekeeping team.

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated rooms. Terrible service. They are being held up by the Autograph collection name when they are nowhere near the standard for that property class. We've been on a road trip for two weeks and this is the worst experience we've had. We were given a terrible room even though l'm a Bonvoy member. Street noise all night long from the four lane road in front of our window. The front desk couldn't print a receipt because I booked through a third party which I have never ever heard of before in any hotel. Room wasn't very clean, stains (I hope) in toilet.
Response from Keith on Mar 31, 2024
Thank you for your review, John. We will be sure to share your feedback with our leadership teams to ensure this is an isolated incident and your comments/feedback is addressed.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Upgrade transportation possibilities.
Stayed 2 nights in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback and will share this with our team.

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Keith on Mar 31, 2024
Thanks for the review, Andrea!

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 1 night in Mar 2024
Response from Keith on Mar 31, 2024
Thanks for your review, Ramon!

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Keith on Apr 12, 2024
Thank you for the review, Erin! We appreciate your feedback

10/10 Excellent

nancy, Cedar Rapids

Traveled with partner
Liked: Amenities
Great experience at Hotel Duval . From the valet to the check in staff, very professional and friendly . Had dinner at Schulas. The waiter was very attentive and engaging . The steak was prepared perfectly . I would highly recommend the Hotel Duval !
Stayed 1 night in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback and will be sure to share this with our team.

4/10 Poor

Bartosz

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Long black hair on the linens (for the second time), non functioning bathroom lights. This plus clientele in the lobby makes it seem like a tinder hookup spot and not a hotel. This is not a 4 star hotel, perhaps in the past but now it's 2.5 which is sad but true.
Stayed 1 night in Mar 2024
Response from Keith on Mar 21, 2024
Hi Bartosz! Thanks so much for sharing your feedback and we sincerely apologies for the cleanliness issue you experienced.

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback.

10/10 Excellent

Jana, Navarre

Stayed 2 nights in Mar 2024
Response from Keith on Apr 12, 2024
Thank for the review! We appreciate your feedback.

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom layout no privacyl
Stayed 1 night in Mar 2024
Response from Keith on Mar 12, 2024
Thank you for the review, Dan! We appreciate your feedback

8/10 Good

Stephanie

Stayed 2 nights in Mar 2024
Response from Keith on Mar 31, 2024
Thank you for the great review, Stephanie!

8/10 Good

Denille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Keith on Mar 12, 2024
Thank you for the review! We appreciate your feedback.

10/10 Excellent

MarKeith

Traveled with partner
Liked: Cleanliness, staff & service
Kayla was amazing the front desk receptionist she made our stay fantastic from the start …
Stayed 1 night in Mar 2024
Response from Keith on Mar 12, 2024
Thanks, MarKeith for the feedback! We will share your comments with Kayla.

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower area! Bathroom could’ve been a little more cleaner.
Stayed 3 nights in Feb 2024
Response from Keith on Mar 12, 2024
Thanks Randy for the review! We appreciate the 5 star rating

10/10 Excellent

Fortune

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant
Stayed 2 nights in Feb 2024
Response from Keith on Mar 12, 2024
Thanks for the review!

10/10 Excellent

Marguerite, Laguna Niguel

Stayed 1 night in Feb 2024
Response from Keith on Mar 21, 2024
Thanks for the review!

10/10 Excellent

Frideshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful mini vaca. Will be back
Stayed 1 night in Feb 2024
Response from Keith on Mar 12, 2024
Thanks for the review Frideshia! Looking forward to your next mini vacation with us!

10/10 Excellent

Jennifer, Valdosta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for a day with my cousin and my niece for my 40th birthday. From the time I parked at valet it was a wonderful experience. I apologize I don't remember names. But the complimentary food voucher for Shula's 347 grill and the voucher for a drink at Level 8 Lounge on 8th floor; topped it off. I have a double beds room and it was absolutely gorgeous. Front desk staff was amazing and had great customer service. The food at the restaurant was absolutely amazing and also had a wonderful staff. Making reservations for the restaurant was easy including making adjustments. I'm a first-timer there and I will return in the future. Also, Valet was quick and fast and also gave great customer service. Everything was clean from the time you walk in.
Stayed 1 night in Feb 2024
Response from Keith on Mar 12, 2024
Thanks for the lovely comments, Jennifer! We appreciate you taking time out of your day to share your experience.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Keith on Mar 12, 2024
Thanks for the review Carlos!

10/10 Excellent

Theron

Liked: Amenities
Valet and restaurant was nice. Loved the shower
Stayed 2 nights in Jan 2024
Response from Keith on Mar 12, 2024
Thanks for the review!

10/10 Excellent

Zoe

Traveled with family and small children
Liked: Cleanliness, amenities
Clean rooms aand kind staff.
Stayed 1 night in Jan 2024
Response from Keith on Mar 12, 2024
Thank you for the review Zoe!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Keith on Mar 12, 2024
Thanks Stacey for the review! We appreciate your feedback

10/10 Excellent

Michael, Gainesville,

Traveled with partner
Liked: Cleanliness, amenities
Very unique, perfect location, nice bar- was offered 2 free drinks at checkin! Very comfortable bed and pillows.
Stayed 1 night in Jan 2024
Response from Keith on Mar 12, 2024
Thanks for the amazing comments and review, Michael!

2/10 Terrible

Forrest

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cheap tickets who i booked through didn’t give the hotel the money so i had to pay twice. Then got charged double for valet and also got charged for room service which i never ordered.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free breakfast would have been nice. Everything else was great
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Stayed 3 nights in Dec 2023

2/10 Terrible

patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the cost, bad beds and dated interiors
Stayed 1 night in Dec 2023

6/10 Okay

Jeannie

Stayed 4 nights in Dec 2023

10/10 Excellent

Tuukka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a very good steakhouse downstairs. My whole family enjoyed the stay here.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Georgia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
The ladies at the front desks were super sweet. The 8th floor bar was nice and the hotel was decorated beautifully for Christmas. Remodeled but felt very upscale.
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying at this property! We were in Tallahassee for a wedding. The staff was so helpful and friendly , the rooms were super clean, and the on site restaurant had delicious food for breakfast and lunch. Valet parking was so convenient and the guys were so friendly and helpful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Teraycia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant
Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
***Terrible experience****
The condition of the room was old and the unkempt. The setup of the room was out dated and small. The television was on the opposite wall (not in front of the bed) so viewing was almost impossible. The sink and shower did not drain properly .The location is advertised as luxury and it is far from it. I was very disappointed with Hotel Duval and will not be staying there again. The staff was very nice and attentive.
Stayed 1 night in Nov 2023
Response from HA on Nov 22, 2023
Please send me an email to hilly.adler@marriott.com. I have no way of knowing the room that you were in, or the day of your stay on this platform.

8/10 Good

JULIE, Auburndale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, very friendly staff, no king beds and a little uncomfortable, however, I believe they are starting renovations in 2024.
Response from Keith on Nov 22, 2023
Thank you so much for the positive review! We appreciate your feedback and look forward to your return soon.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith on Nov 22, 2023
Thanks for the review! We appreciate your rating.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Sylvi, front desk was great. Nothing else was. Res. was for 2 beds, room had 1. Bed was small, uncomfortable. The shower was top 3 worst. No pressure, luke warm. At $900 for a night, much much better options. We wanted to like it, and actually canceled another reservation to stay here.
Stayed 1 night in Nov 2023
Response from Keith on Nov 22, 2023
Thank you for your feedback. We are sorry that your stay did not meet expectations. Your feedback was shared with our leadership team.

4/10 Poor

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Over priced and overrated
Was clean but very overrated. $32.00 valet fee and seen the valet drive my car away like she was in a NASCAR race. $200 room with no microwave and a small a**seat toilet. Shower was the best part..glass door but the shower was in the middle of the ceiling which made to water came from the center of the ceiling. Black women don't want their hair wet if it's not being washed. A single sneaker bar was $5.00. I have stayed in nicer hotels with a microwave, full kitchen, flat screen, nice spacing, glass door shower where the shower head is not getting my entire head wet and It was large enough for both my husband and myself to enjoy together, and sofa for less. Way too overrated for the cost. Will never stay again.
Stayed 1 night in Oct 2023
Response from Keith on Nov 22, 2023
Thank you for your feedback. We are sorry that your stay did not meet expectations. Your feedback was shared with our leadership team.