In-room safe, desk, blackout drapes, soundproofing

Reviews of Sleep Inn & Suites Tallahassee-Capitol

2.5 out of 5
Sleep Inn & Suites Tallahassee-Capitol
3216 N Monroe St, Tallahassee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 90 out of 264 reviews" "
Rating 8 - Good. 62 out of 264 reviews" "
Rating 6 - Okay. 41 out of 264 reviews" "
Rating 4 - Poor. 35 out of 264 reviews" "
Rating 2 - Terrible. 36 out of 264 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Todd

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Todd

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So many stains, brown stains on the lampshades, the ceiling, the pictures, everywhere. Big brown stain on the towel, so gross, they need a new cleaning service or new sheets or a rehab, place is dirty and absolutely WREAKED of mildew. $145 for a night is absurd for how gross this place is.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Todd, We apologize for any inconvenience caused during your stay. Your feedback is valuable and will be shared with the appropriate team for review. We strive to provide a comfortable environment for all our guests and regret that we fell short in this instance. Your concerns will be addressed to ensure a better experience for future guests.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay that is convenient and budget friendly.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Jennifer,We are delighted to hear that you found our hotel convenient and budget-friendly. We strive to provide a pleasant experience for all our guests. If there is anything else we can do to improve your future stays, please do not hesitate to reach out to us directly.

10/10 Excellent

Curtiesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here has been amazing. Everyone is courteous and kind, except the one desk clerk but she will not cause this review to be bad. I love this hotel and the staff.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Curtiesha,We are thrilled to hear that our staff provided exceptional service during your stay. Your kind words truly mean a lot to us, and we appreciate your feedback. Please do not hesitate to reach out if you require any assistance in the future.

10/10 Excellent

Keamber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Keamber,We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Milton

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Milton,We are delighted to hear that you enjoyed your stay at our hotel! Should you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Curtiesha

Stayed 1 night in Mar 2024

10/10 Excellent

Curtiesha

Stayed 1 night in Mar 2024

2/10 Terrible

Celia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Conditions, not clean, my 1st time and last time choosing this hotel.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Celia,We're sorry to hear you were dissatisfied with your recent stay. Guest feedback is essential for our continuous improvement. Should you wish to discuss your experience further, please don't hesitate to reach out to our management. Thank you for sharing your concerns with us.

2/10 Terrible

Suvo

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel i have ever seen
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Suvo,We're sorry to hear about your experience with us. Your feedback is important, and we will share it with our team for improvements. Thank you for letting us know.

10/10 Excellent

Kreshona

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great stay, no complaints, I would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Kreshona,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

6/10 Okay

Gerardo

Business traveler, Traveled with family
We checked in late and the receptionist was not happy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Gerardo,We apologize for any inconvenience you experienced during check-in. We value your feedback and will address this matter internally to ensure better service for future guests.

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was smelled like animal. I didn't realize pets were allowed when I booked. I'm allergic. Because it was not refundable. I could not cancel. So I spent the majority of the time away from my room
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Kathy, We apologize for any discomfort you experienced during your stay. Guest satisfaction is important to us, should you have any special requests or preferences for your next visit, please feel free to contact our management team directly. Your feedback helps us improve our services for all guests' needs.

4/10 Poor

HUmberto

Disliked: Cleanliness, property conditions & facilities
The first that was given to us was not clean, another room was provided but ot had a bad smell, like mold.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello HUmberto, We are sorry to hear about your experience and disappointment with the rooms provided. Your feedback is valuable to us for improving our services. We encourage you to reach out to our management team directly for further assistance. Thank you for bringing this to our attention.

10/10 Excellent

Alejandra

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Alejandra,We're thrilled to hear you had a wonderful stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back soon!

8/10 Good

nilobon, greer

Liked: Cleanliness, staff & service, property conditions & facilities
Worth for the price
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello nilobon,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our hotel to be worth the price. We strive to provide exceptional value for our guests and we're pleased that we met your expectations. We look forward to welcoming you back on your next visit.

6/10 Okay

Denice

Liked: Staff & service, amenities, property conditions & facilities
Was told early check in fee would be 40$ . Went to shop, came back and was told by another employee bit was 50$. Ended up.paying 40 but had to sign to agreevto the charges and no amount was on the paper i had to sign. Tjey said that Expedia doesnt tell them sonthey cant list it because itbwas a 3rd party charge. Why force a signature to agree to charges that arent listed and that amount changes to different #'s? Clean room loved everyone else otherwise
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Denice, Thank you for choosing our hotel for your stay. We apologize for any confusion or inconvenience you experienced regarding the early check-in fee. Our main aim is to provide transparent and accurate information to our guests, and we regret if this was not effectively communicated to you. We appreciate your feedback and will use it to improve our processes and communication. We're glad to hear that you enjoyed your clean room and the service provided by our team. We hope to welcome you back in the future for another positive experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and friendly
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello James,Thank you for your kind words about our generosity and friendly staff. We strive to create a welcoming atmosphere for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Dawn,We appreciate your positive feedback on the cleanliness of our rooms. Providing a clean and comfortable environment is our top priority. Thank you for choosing our hotel for your stay.

4/10 Poor

Celine

Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Celine,We're sorry to hear that your stay fell short of your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Hawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Hawa,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Tonya,We are delighted to hear that you had a fantastic experience during your stay with us! We genuinely appreciate your kind words and are thrilled that you enjoyed your time at our hotel. If you have any further feedback or suggestions, we encourage you to reach out to us directly as we always welcome the opportunity to improve. We hope to have the pleasure of welcoming you back soon!

4/10 Poor

Amber

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Amber, We're sorry to hear that your recent stay with us did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns or issues you may have encountered. We want to ensure we address and improve wherever possible.

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello George,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a pleasant experience. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

6/10 Okay

Roberto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shady people always outside… many of them smoking weed. The place is in bad need of restoration.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Roberto,Thank you for sharing your feedback with us. We take the safety and comfort of our guests seriously, and we regret if you encountered any inconvenience during your stay. We continuously work hard to maintain and improve our property. We appreciate your input and we'll make sure to pass it on to our management team.

6/10 Okay

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Far from good, but not the worst. The hotel smells like mold/mildew and the interior finishes look incomplete. The second floor feels like you’re going to fall through the floor at any moment. The bed is firmer than firm and the pillows have no fluff to them. The room was clean-ish and the A/C worked. If you’re on a budget this hotel will do, if not, then spend a few extra bucks and stay somewhere else. Despite the flaws, the staff was nice and it was convenient to the highway and restaurants.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello William, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding your experience. We apologize for any inconvenience you may have encountered during your stay. We strive to continuously improve the comfort and aesthetics of our property. We are glad to hear that our staff was nice and our location was convenient for you. We value your input and hope to have the opportunity to welcome you back in the future for a better stay.

6/10 Okay

Tania

Liked: Cleanliness
Response from Manager on Jan 9, 2024
Hello Tania,We appreciate you choosing our hotel for your recent stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your opinion and would love to make things right if there were any areas we fell short. We hope to welcome you back in the future for an even better experience.

4/10 Poor

Nean

Business traveler
Stayed 2 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Nean, We apologize if your experience was not up to your expectations. Please reach out to us directly so that we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Robert,Thank you for choosing to stay with us during your recent visit. We appreciate your time in rating our hotel. Should you have any specific feedback or concerns that you would like to share with us, we kindly invite you to reach out to our hotel directly. We genuinely value your input and always strive to provide the best possible experience for our guests. We hope to welcome you back in the future for an even more enjoyable stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No breakfast / breakfast
Room was ok. The breakfast was ridiculous. Continously out of supplies.
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience you experienced with our breakfast supplies. We strive to ensure all guests have an enjoyable dining experience, and we will address this issue with our team.

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People going in and out side door all night long. Very noisy.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Steven, Thank you for sharing your feedback about the noise disturbance during your stay. We apologize for any inconvenience this may have caused you. Your experience is valuable to us, and we will address this issue to ensure a more peaceful environment for our future guests.

2/10 Terrible

Maria

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Maria, We're sorry to hear that your recent stay with us didn't meet your expectations. Please don't hesitate to reach out to us directly so we can better understand and address your concerns.

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Kevin,Thank you for choosing our hotel for your stay. We appreciate your business and value your feedback. Please feel free to reach out to us directly with any specific concerns or feedback you may have. We hope to have the opportunity to welcome you back in the future and assist in making your stay even better.

6/10 Okay

Cleveland

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was clean, just basic, nothing fancy, decent price. Front desk clerk seemed to have better things to do, stay was fine.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Cleveland,Thank you for your review and for choosing our hotel. We are glad to hear that you found the room clean and at a decent price. However, we apologize if our front desk clerk did not meet your expectations. We appreciate your feedback and we will address this with our team. We hope to have another chance to welcome you in the future.

10/10 Excellent

travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello travis,We appreciate you taking the time to rate our hotel with 5 stars. It was a pleasure to have you as our guest and we're glad you had a great stay. We strive to provide exceptional service and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and appeared to be safe. No one hanging outside of the property
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Marilyn,Thank you for choosing our hotel for your stay and for complimenting our clean and safe environment. We strive to provide a comfortable experience for all our guests and are glad you felt secure during your visit. If you have any further comments or suggestions, please feel free to contact our management team.

4/10 Poor

Diaquanette

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are TINY &I saw stains on the covers and requested new linen but never got it during my 3 day stay and the young lady I requested them from was very short and rude with me rushing me off the phone talking over me etc the towels weren’t clean either but I always bring my own towels to a hotel either way I also clean my room too to bottom but the sheets eewwwwni won’t book there ever again and how can an entire hotel share 2 rolling luggage Dollie’s I had to wait to unload and when I was ready to load my things because a dolly wasn’t available they can use some improvements
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Diaquanette, We apologize for the inconveniences you experienced during your stay. We are sorry to hear about the issues with the size of the rooms and the stains on the covers. Our team strives to provide the best service possible, and we apologize if you felt rushed or treated rudely during your interaction. We appreciate your feedback on the cleanliness of the towels and will address this with our housekeeping team. Thank you for bringing the availability of luggage dollies to our attention - we will consider your suggestion for improvements.

6/10 Okay

Sandra

Traveled with partner
you get what you pay for, nothing special but if was ok. I would stay here if I was not able to find a little nicer facility. Check in Lady was not interested in much of anything.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Sandra,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and are glad to hear that your overall experience at our hotel was satisfactory. We take all feedback seriously and will address the issue regarding the check-in process with our team. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

8/10 Good

sylvie

Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello sylvie,We appreciate you choosing our hotel for your recent stay! We are glad to hear that you had a great experience with us. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Raul

Stayed 3 nights in Nov 2023
Response from Manager on Dec 24, 2023
Hello Raul,We are delighted to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and it is great to know that we were able to meet your expectations. If you have any further feedback or if there is anything else we can do for you in the future, please feel free to reach out to us. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I arrived to check in. There was no Hi or welcome, how can I help? The person asked to if I was checking in. Asked for my id and credit card. Never once smiled…Not what a person wants after a long drive. At breakfast there were no forks, butter, napkins, and no one around to ask where they might be found. Did find the forks…
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Dear Guest,We apologize for the lack of warm welcome and assistance during your check-in process. Our team strives to provide excellent service and we regret any inconvenience caused. Regarding the breakfast experience, we apologize for the missing items and the unavailability of staff to assist. We appreciate your feedback and will address these concerns with our team to improve our services.

10/10 Excellent

Terrezs, Thomaston

Stayed 2 nights in Nov 2023
Response from Manager on Dec 24, 2023
Hello Terrezs,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any additional feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay with us!

4/10 Poor

Amanda

Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Amanda,We appreciate you taking the time to rate your recent stay with us. We always strive to provide exceptional experiences for our guests, and we regret that we did not meet your expectations this time. We encourage you to reach out to us directly with any specific feedback you may have, as we value your input and would like the opportunity to address any concerns.

2/10 Terrible

Macy

Traveled with family and small children
Disliked: Property conditions & facilities
Very dirty. Walked in and had bugs crawling on the walls. Floors were stained. Marks all over the wall. Caulking coming off the toilet. Beds were damp, AC didn’t work well. Couldn’t get out of there fast enough.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Macy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay!! the hotel was very clean and we kept and equipped for comfort. The breakfast was great and the front desk hospitality was awesome. The cleaning staff was so kind and helpful...It will be my place of stay in Tallahassee from now on.... and the price was very very affordable and reasonable!!
Stayed 3 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Michael,Thank you so much for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean and comfortable. It's great that our breakfast and front desk hospitality met your expectations. Our cleaning staff will be delighted to hear that they made a positive impression on you. We look forward to welcoming you back to our hotel on your next visit to Tallahassee!

10/10 Excellent

Norm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean with all basic needs for a great price
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Norm,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed our hotel's convenient location and found it to be clean and equipped with all the essentials. We strive to offer competitive pricing without compromising on quality. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Virginia

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
The front desk guy was friendly! Our room wasn’t ready but they cleaned it immediately for us. A little old looking. Debris around the back of pool needs to be cleaned up.
Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Virginia, Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff and their prompt response to cleaning your room. We have noted your observations about the appearance of the room and the debris near the pool. We will share this with our maintenance team for their attention.

8/10 Good

Reena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-10. Bedsheets and pillows were clean but towels could be better if washed with some bleach, I didn’t use them. Toilet and tub were clean. Continental Breakfast in the morning was O.k. I like half/half option for coffee not the coffee mate but that is a personal choice.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Reena,Thank you for choosing our hotel and for taking the time to share your feedback. We are glad to hear that you found the bedsheets and pillows to be clean, and that the toilet and tub were also clean. We appreciate your suggestion regarding the towels and will share it with our housekeeping team for improvement. We are also pleased to hear that you found the continental breakfast to be satisfactory. We value your personal preference for half/half, and will take it into consideration for future enhancements. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

john

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello john,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we hope you had a wonderful experience. If you have any further feedback or would like to share any specific comments, please don't hesitate to reach out to us. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Karen,We appreciate you taking the time to share your exceptional experience at our hotel! We strive to ensure our guests have the best possible stay, and we are thrilled that we exceeded your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future.