Courtyard view
Check availability

Reviews of Hotel Bern by TallinnHotels

3 out of 5
Hotel Bern by TallinnHotels
Aia 10, Tallinn

Reviews

8.0

Very Good

Rating 10 - Excellent. 275 out of 1001 reviews" "
Rating 8 - Good. 539 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location for the old city; clean and very friendly staff. A room at the back avoided the potential for any late night noise from an adjacent bar. Breakfast buffet worked well with a good variety of hot and cold food. We’d return
Stayed 3 nights in Mar 2020
Response from Rico Angel Nurmsalu on Apr 6, 2020
Dear Guest, Thank you for visiting Bern Hotel Tallinn! It is our pleasure to make your stay memorable and amazing. I will forward your kind words to our Team members. We are proud of all of them! Hope to accommodate you soon on your next visit. Warm regards, Rico Angel Nurmsalu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Yes a nice hotel , but would have been better around other side as noisy in night from the hostel and bar , plus room was a bit stuffy so would liked to have window slightly open , but a bit noisy , otherwise for what I paid standard was very good , and well situated to old town
Stayed 7 nights in Jan 2020
Response from Rico Angel Nurmsalu on Feb 6, 2020
Dear Guest, Thank you for staying in the Bern Hotel. Furthermore, I extend my sincerest apologies for any inconvenience due to noise you might have suffered with. For future the small tip would be to let the reception know you prefer quiet room - we do have some rooms facing the other side. I hope we have an opportunity to welcome you back on your next visit to Tallinn. Kind regards, Rico Angel Nurmsalu

4/10 Poor

Astrid

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet location but within walking distance to the old city and shops with pleanty of restaurants close by.
Stayed 3 nights in Dec 2019
Response from Rico Angel Nurmsalu on Feb 6, 2020
Dear Guest, Thank you for your lovely review. I am delighted to hear that you had such a great experience. A lot of our guests' find our premises location in the heart of Tallinn to be perfect for traveling and I am glad to read you felt the same way. We hope to have the chance to welcome you back. Warm regards, Rico Angel Nurmsalu

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for the Old Town. Friendly and helpful staff. Extensive breakfast buffet with hot and cold food.
Stayed 2 nights in Dec 2019
Response from Rico Angel Nurmsalu on Feb 8, 2020
Dear Guest, Thank you for your lovely review. I am delighted to hear that you had such a great experience. A lot of our guests' find our premises location in the heart of Tallinn to be perfect for traveling and I am glad to read you felt the same way. We hope to have the chance to welcome you back. Warm regards, Rico Angel Nurmsalu

10/10 Excellent

Gunnar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

John, Loveland CO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to old town but close to newer areas and transportation. Nice selection for breakfast. Wish we had planned two nights in Tallinn.
Stayed 1 night in Sep 2019

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We arrive quite early on the ferry from Stockholm. We did not expect the rooms to be ready, but the lady at the reception gave us one and she went the extra mile to make sure we would get the other one within minutes. Real customer obsession! The place is super convenient just outside the city walls, with plenty of affordable restaurants around.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to Old Town. Good sized room. Modern. Good Breakfasts.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2019

8/10 Good

Seppo

Liked: Cleanliness, staff & service
Tidy hotel with good location
Bern has good location in the vicinity of the Old Town. Hotel and the room were clean and staff is polite. The breakfast was OK but nothing special. Bern served well the purpose for us as an accommodation for 1 night. Could consider staying at Bern again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for all our activities. Easy from airport and bus station
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The location near the old town district was great, especially since it was in a quiet area. It had an excellent breakfast buffet, which ample egg and meat choices, as well as tasty pancakes, cereals, breads, and juices. Since my departure flight was early in the morning, the staff prepared me a breakfast bag (two sandwiches, a juice, and an apple). That make this place special to me. The only disappointment was that the maid did not replace the bathroom liquid soap dispenser. The last morning there I had to use my own soap.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Very good and clean. Beer garden is part of complex
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location just outside Old Town, very close to airport, but neighbours v late night takeaway and live music venue/bar/hostel- so ask for quiet room on opposite side!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were given a room that looked out to a very noisy street. Hence it was very difficult to get uninterrupted sleep between 10 pm and 6 am.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing.
I booked and stayed in a superior double room. Upon checking in, I discovered that the room was not cleaned properly. There was an empty can of beer on the floor tucked away near the window (the hotel staff presumably was not aware of it as it was obstructed by the curtain). Secondly, the shower gel/soap is in a mounted dispenser on the shower wall -- except it was almost at empty. I would have expected all the amenities to be fully stocked and refilled for each guest. Lastly, there was no water for extended period of time. At first, we were informed that the water would be unavailable until 16:00 -- where in fact it was not available until closer to 19:00 without proper notification (and the water stayed brown for a while before it cleared up). I suppose I got what I paid for, but I would stay elsewhere when I return to Tallinn in the future.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall ok, only problem midnight always got people talk loud outside , maybe there beer pub outside hotel area , maybe hotel need to communicate wit the pub for this, other that the hotel everything good
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Good clean hotel, food very good. Room very hot with heating turned off ???
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Mar 2019

2/10 Terrible

Basha, Singapore

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed was too hard and the bathroom gets flooded easily
Stayed 5 nights in Mar 2019

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly clean central hotel.
Very friendly central clean hotel. Good breakfast.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very welcoming staff, comfortable bed and lovely breakfast.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the Hotel was excellent and the staff on the front desk were very helpful
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to old town and a central square .
Stayed 3 nights in Dec 2018

8/10 Good

Gazza, Uk

Liked: Room comfort
Nice basic hotel for a short break. Close to shopping, restaurants, bars and travel amenities.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Paulo, Ottawa

Liked: Cleanliness, staff & service, room comfort
Cheap but depressing. Location is on a street just a couple of blocks over from old town across from a grocery store. It's functional, but just that. Inside the decor desperately needs an update. The yellow walls, the yellow walls!
Stayed 2 nights in Sep 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and room!
First time in Estonia and rhe Hotel Bern greatly exceeded our expectations! Very helpful and knowledgeable staff. Highly recommended!
Stayed 2 nights in Aug 2018

8/10 Good

marg, melbourne, australia

Liked: Cleanliness, property conditions & facilities, room comfort
great location so close to old town!!
good size and comfortable room, the best was its closeness to old town which we loved. the breakfast was ordinary sadly, the reception staff were reasonably friendly ! there was some lack of understanding/ communication!!
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

8/10 Good

Al, Riga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very close to Old City. Grocery store directly across the street. Shower is not enclosed type, so water gets on floor everywhere. A squeegee is provided to dry up the floor after a shower.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Adiquite with good location
This hotel was poorly staffed but good location. The staff I met had negative attitudes and they seemed indifferent to providing basic informational services.
Stayed 2 nights in Jun 2018

10/10 Excellent

Cat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great breakfast close to Old Town
The hotel was perfect for our overnight stay. Polite and helpful receptionists who also looked after our bags for a few hours after checkout. Comfortable rooms with minibar. Great breakfast included with a good range of hot and cold meats, cheeses, scrambled eggs, salad, fruits, pastries and breads. Terrific quiet location just outside the old town. We would definitely stay here again.
Stayed 1 night in Jun 2018

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Never again
Stayed 3 nights in May 2018

10/10 Excellent

Yuan shan Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and nice people
Great location wtih less than 5 mints walk to Tallin Old Town

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient comfortable hotel on edge of old town.
Great location for exploring Tallin, both old and new. Comfortable, functional room, which was good value for money for our stay.
Stayed 2 nights in Mar 2018

8/10 Good

Teresa, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrall and inexpensive
Greeted by friendly staff on arrival. Recommended local restaurants with Estonian food. Offered tourist information.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, poor bed
Great location and staff. Bed had a mattress topper but still very old and uncomfortable. Room much too hot even with heating off and windows did not open to allow any air.
Stayed 4 nights in Dec 2017

8/10 Good

Prashanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Had a very pleasant stay!
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don't stay here if you value sleep
The hotel is over a bar, and the drunks make noise until the wee hours of the morning. We were there three nights, and it went on each night - one night till 5:30 am. Breakfast was good, though and staff was good.
Stayed 3 nights in Sep 2017

8/10 Good

david, gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located adjoins the old town
Very good location, rooms at the rear are quiet. Overall a reasonably priced choice.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2017