Lobby

Reviews of Best Western Plus McCall Lodge & Suites

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 445 out of 817 reviews" "
Rating 8 - Good. 270 out of 817 reviews" "
Rating 6 - Okay. 52 out of 817 reviews" "
Rating 4 - Poor. 26 out of 817 reviews" "
Rating 2 - Terrible. 24 out of 817 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable. The pool was great and the location makes it easy to drive or walk to other locations in the area. The staff was friendly and the breakfast was delicious. I would highly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ondrej, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Krystine

Stayed 1 night in Feb 2024
Response from Bianca on Mar 27, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome check in! Very clean!!!
Stayed 1 night in Feb 2024

8/10 Good

Kurt

Stayed 2 nights in Feb 2024

10/10 Excellent

ryan

Stayed 1 night in Jan 2024

10/10 Excellent

Linn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alysia

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good
Stayed 2 nights in Dec 2023

8/10 Good

Gurtej

Traveled with family
Liked: Cleanliness, property conditions & facilities
Adequate set up for the money paid. Hotel was empty and staff was a little too stickler when starting to call at 11 am for checkout.
Stayed 1 night in Nov 2023

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get a room last minute, booked one online in about 5 minutes. When we checked in we immediately got showered up to go get some dinner. Had an issue with the room that was immediately resolved by the front desk. In the morning we went to get breakfast and the chef came over to greet us and ask if we wanted anything in particular, tslked a little bit, then knowing we were from out of town gave us some breakfast sandwiches for later. We travel a lot for work... best service by a hotel/motel I've experienced.
Stayed 1 night in Nov 2023
Response from Jessica GM on Nov 27, 2023
Dear Jeff,Thank you for taking the time to write a review on your stay with us! I am sorry you had an issue with your room when you first checked in, but I am glad to hear you let us know and we were able to fix it right away.Thank you for the nice compliment on Chef Jake, I hope you were able to enjoy a freshly made omelte.When you stay with us we want you to have the best stay ever! I hope we will see you again soon! You will have to come up when it snows, it is such a winter wonderland!!Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suites

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very quiet.
Stayed 1 night in Nov 2023
Response from Jessica GM on Nov 27, 2023
Hi Kelli,Thank you for taking the time to review your stay with us! We hope that you will come back and see us again on your next trip to McCall!

10/10 Excellent

Mike

Traveled with partner
Good stay
Stayed 1 night in Nov 2023
Response from Jessica GM on Nov 27, 2023
Hi Mike,Thank you for taking the time to rate your stay with us, we really appreciate you and choosing to stay at our hotel on your trip to McCall.Hope to see you again this winter!Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suites

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Breakfast was super good and all staff were very friendly. Clean, quiet and the pool area family friendly.
Stayed 1 night in Nov 2023
Response from Jessica GM on Nov 27, 2023
Thank you for kind words regarding your stay with us. I am so glad that you were able to enjoy our 24 hour heated pool and jacuzzi.We hope you will come back and stay with us again on your next trip to McCall!Sincerely,JessicaGeneral Manager

2/10 Terrible

Tony

Stayed 1 night in Nov 2023

8/10 Good

Polly

Stayed 1 night in Oct 2023
Response from Jessica GM on Nov 27, 2023
Thank you Polly for taking the time to review your stay with us!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica GM on Nov 27, 2023
Thank you Denise for your nice compliments on your stay with us! We hope to see you again soon!Sincerely,Jessica General ManagerBest Western Plus McCall Lodge & Suites

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Hotel was great. They also changed the night easily and without question to the night before- something I tried to do through Orbitz but the Orbitz Rep claimed they wouldn’t change it when they called. Next time I will book direct, which was cheaper.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here all the time!
The general manager is amazing! Very comfortable beds and quiet
Stayed 3 nights in Oct 2023

4/10 Poor

George

The floor was filthy, which made us think everything was filthy
Stayed 1 night in Oct 2023
Response from Jessica on Oct 11, 2023
Dear George,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.When you checked into the room it was inspected and clean. You guys did not declare your dog you had in your room. You were in a non-pet friendly room, By not declaring your Pet I could of charged you only 250.00. Instead I only charged you the pet fee of 42.80.When you bring a dog you have to pay the pet fee.Sincerely,Jessica GMBest Western Plus McCall Lodge & Suites

8/10 Good

Carson

Stayed 1 night in Oct 2023
Response from Jessica GM on Nov 27, 2023
Thank you, Carson, for taking the time to write a review on your stay with us!I hope you will come back and stay with us on your next trip to McCall.Sincerely,JessicaGeneral ManagerBest Western Plus McCall Lodge & Suties

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room was amazing we had a jacuzzi tub inside and a fireplace. The lobby was really nice.
Stayed 1 night in Aug 2023

8/10 Good

Gilbert

Stayed 1 night in Oct 2023

8/10 Good

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Nice place, but the AC was junky and did not want to work properly.
Stayed 1 night in Sep 2023

10/10 Excellent

Bret

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time during our stay. The room was so cool, the air conditioning was fabulous after a day on the boat. The swimming pool was slightly heated perfect to get into. Our kids loved breakfast and swimming.
Stayed 1 night in Aug 2023

8/10 Good

Alton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

James B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 5 nights in Jul 2023

10/10 Excellent

Patti

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Rose-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremly helpful. The one strange thing was that housekeeping doesn't pay any attention to the "clean room" signs on the door. We found that out by calling the front desk because our "hanger" was missing and they hadn't cleaned the room. We were told we had to call the front desk to request our room be cleaned.
Stayed 3 nights in Jul 2023

2/10 Terrible

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Stayed 1 night in Jul 2023

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Scented Air Freshener in the room and hallways was too strong.
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soooo nice and knowledgeable very welcoming and caring
Stayed 1 night in Jun 2023

8/10 Good

brad m

Traveled with partner
It’s okay, need to update toilet to proper height
Stayed 1 night in Jun 2023

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Very peaceful. Love the different quite areas in the main lobby.
Stayed 2 nights in Jun 2023

6/10 Okay

ALEXANDRA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Have stayed many times this time was told checkin wasn't until 4 which is different than listed
Stayed 1 night in Jun 2023

10/10 Excellent

AARON

Stayed 1 night in Jun 2023

10/10 Excellent

Bobbie

Stayed 1 night in Jun 2023

6/10 Okay

CARLOS, Palm Bay

Traveled with family
Liked: Staff & service
Nice location
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location.
Stayed 1 night in Jun 2023

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 1 night in May 2023

8/10 Good

ANDREW

Traveled with partner
Liked: Cleanliness, staff & service
The TV wouldn't work properly. The front desk hostess tried, but was unable to fix the problem. The manager called the next day and said she would reimburse the $40.00 pet fee for the inconvenience. Thanks! Observation: I think the pet fee should be on a sliding scale dependent on the size of the dog. Just saying...our 9 pound Pomeranian is not going to be jumping on furniture like a 100 pound husky.
Stayed 1 night in May 2023

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience, great staff clean room beautiful place
Stayed 1 night in May 2023

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 2 nights in May 2023

8/10 Good

Ryan

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very friendly and welcoming!
Stayed 1 night in Apr 2023