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Reviews of Hotel The Place

3.5 out of 5
Hotel The Place
400 meters South of Hotel Frank's Place, Santa Teresa, Cóbano, Puntarenas

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 87 reviews" "
Rating 8 - Good. 25 out of 87 reviews" "
Rating 6 - Okay. 20 out of 87 reviews" "
Rating 4 - Poor. 5 out of 87 reviews" "
Rating 2 - Terrible. 3 out of 87 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-maintained hotel with great breakfast.
Clean, close enough to walk to town and beach, but far enough away to be quiet and private.
Stayed 5 nights in Apr 2018
Response from Yvonne Khan on Apr 17, 2018
Thank you for your review.

10/10 Excellent

Tracy, Annapolis Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bungalow with a super cool pool
Wonderful small hotel just 3 minutes outside of the town of Santa Teresa. My husband, my 10 year old son and I really appreciated being able to return to this quiet, lush, comfortable spot after a full day in town / at the beach / exploring the area. It is super convenient and has the best pool with great ambient music and cabanas with long curtains. Its not a resort-sized pool; more like the best backyard pool that you could imagine, surrounded by tropical beauty. Individual bungalows provide great privacy. Mattresses are firm with good pillows. Breakfasts are very good too. If the room had a small dresser to help us stay organized, it would be perfect. Other spots have direct beach access or ocean views. If that is not critical feature, this place is a dream.
Stayed 4 nights in Mar 2018
Response from Yvonne Khan on Apr 3, 2018
Dear Tracy We appreciate your comment, you were lovely guests. Thank you

10/10 Excellent

Patricia, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting close to town and the beach
Spent 5 days at this lovely quiet hotel. Staff was fantastic and very helpful.Very relaxing setting. Pool was a perfect size. Felt very safe. The breakfasts were amazing and delicious. No view of the ocean but no incline from the road. They can arrange fantastic excursions. Thank you for a wonderful stay!
Stayed 7 nights in Mar 2018
Response from Yvonne Khan on Apr 3, 2018
Thank you Patricia. We very much appreciate it !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach across street, close to shopping and food
We stayed about a week. Nice pool, good breakfast, helpful management and staff. would go again.
Stayed 4 nights in Mar 2018
Response from Yvonne on Mar 22, 2018
Thank you and we are happy you enjoyed your stay !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel close to the beach
Quiet, peaceful hotel close to town and the beach. Wonderful management and staff, very helpful learning about the area.
Stayed 3 nights in Nov 2017
Response from Yvonne Khan on Jan 3, 2018
Thank you, we appreciate it and happy new year !

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A really outstanding breakfast!
Stayed 3 nights in Aug 2017
Response from Graciela on Aug 26, 2017
Thank you Edgar ! It was our pleasure.

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and amazing people
We had a great time at The Place. Everyone there went out of the way to make our stay comfortable and helped with all our day trips and offered recommendations. The pool and courtyard were great after a day in the sun. We'd definitely go back.

10/10 Excellent

Jewellee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Found Our Bliss!
What a fantastic gem! Perfect location, beautiful rooms, absolutely WONDERFUL staff...it honestly could not be more perfect. My husband and I have been coming to the Nicoya Peninsula for years, and this is the first place we've stayed that brings together each detail we love about Costa Rica and this area. Bliss!

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Paradise
What can I say apart that this is a great and lovely hotel. We had a perfect stay. The bungalows are absolutely charming; as is the hotel. The swimming pool and the garden are a little paradise and everything is clean and well maintained. You can even enjoy local product for shower. In addition the staff as well as the owner are very kind and always helpful. There is a large choice of breakfast. I highly recommend you to stay here; the place is quite and really peacefull and totally worth the moderate price; and to enjoy a cocktail by the pool. Thanks again to the staff for such nice welcome !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, beautifully designed, staff very helpful. Loved the pool and ambiance.

10/10 Excellent

Jonathan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town and beach
Very good, but up for sale. Might be different in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Clean and good breakfast
The room was very clean, nicely decorated and the included breakfast was good. The room was small and the shower leaked.

10/10 Excellent

Noemie, Montreal, Qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Staff is incredible always happy and helpful, hotel is so cute and cozy if you're going to stay in this area I definitely recommend this hotel
Response from Graciela on Aug 19, 2016
Thank you For your comment ! , All the staff hope to see you again in the future . Best Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
This was our first trip to Costa Rica, and our plan was to see as much of the area as possible! This hotel was perfect for that. The room was simple and had no TV, which we actually enjoyed not having. I'm petty certain our bed was two twin beds pushed together, because you could feel the seam, but it didn't hinder our sleep, we just laughed about it. The bathroom was clean and simple. The continental breakfast was also simple, but delicious. We ate it most days to save money. Each day we woke up, ate, and then left for the day only coming back to change to go back out for dinner. We did lounge by the pool a few times for an hour or so, just to recharge. The pool was small, but perfect for us to lounge beside. The ocean is a short walk away so the pool wasn't a big draw for us in the first place when booking. The staff were great, they greeted us each time we came and went, asking how our day was going. It was the perfect little oasis during our very busy time in Costa Rica :)
Response from Graciela on Aug 19, 2016
Thank you for this nice description about The Place and our staff .

6/10 Okay

Ruben

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from Graciela on Jul 2, 2016
Gracias por su calificacion , cualquier sugerencia estamos para mejorar saludos cordiales

10/10 Excellent

ZOE, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel with AMAZING staff
We had a great time at this hotel. The staff were ALL so friendly and welcoming. The pool is beautiful and the grounds are very well taken care of. And this hotel is in the best location.
Dear Zoe , Thank you for the nice comment about our Staff and our Place , we appreciated it and hope to see you again soon in Mal pais . Best Regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bungalow ruled. Totally worth the extra $20
Response from Graciela on Jul 23, 2016
Dear Sarah Thank you for your nice comment about our bungalows ,indeed they are bigger and more private than the standar room, Best Regards

10/10 Excellent

Alyn, Big White BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic people, wonderful location
From the moment we arrived at The Place everybody was so welcoming and helpful and this just kept getting better and better throughout our whole holiday. They answered all our questions and made sure that they helped us relax by getting the instructors and quad bikes etc to come to the hotel to make our lives easier. Mal Pais is an amazing place, full of variety and a true escape. We loved the surfing and the lessons. Renting the quad bikes was an ideal way to explore everything else that the area had to offer after our daily surf sessions ;) Will be coming back for sure!
Response from Graciela on May 18, 2016
Thanks to you for this nice comment , we are glad that you enjoy your stay wit us and we will keep working to improve every day to make our customers stay pleasant . Best Regards

6/10 Okay

Claudia, CR

Liked: Cleanliness, staff & service, room comfort
Beautiful place!
The hotel isn't as pretty as in the pictures but its ok. Standard room had no tv. Internet was ok and breakfast was fruits, coffee and toast although it was a delicious bread. The staff is super nice, always willing to help. I had a great stay, my son liked it. I see my self going back there.
Response from Graciela on May 18, 2016
Dear Claudia Thanks for your comments , we will work on it , and we are glad you and your son enjoy your stay with us .

6/10 Okay

Brian, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad for the area
Beautiful setting. Decent service.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice pool, crappy rooms, hotel staff not so good
I booked based on price and expectations from their website, I was not impressed with my stay. The room looked way better in their website. The staff was regular.
Response from Graciela on Aug 19, 2016
We are really sorry that our place and the staff didn't meet your expectations . If you come back to Costa Rica , give us a second chance . Best Regards

8/10 Good

Ashwani, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasent stay, very helpful staff
Extremely helpful and pleasent hotel staff! One of my party lost their iphone and they went above and beyond to help retrieve it. Rooms are perfectly comfortable but not luxurious, but hopefully you won't be spending much time in your room anyway. Very close to the center of Santa Teresa with easy access to Playa del Carmen, surf shops, etc. Would definitely stay here again.

6/10 Okay

karthik gandhi, london

Liked: Cleanliness, staff & service
Close to beach
Good staff decent hotel good location good pool Movie night bathroom was bit dark Shower water came out of the cubicle so it was like a wet bathroom all the time we stayed.

6/10 Okay

Emerson, Orange County, CA

Liked: Cleanliness
Nice pool!
Great little place in Santa Teresa/Playa Carmen. We went at the end of the off season. Nov. so it was pretty empty hotel. The pool was great. Laid out at night drank wine and looked at the stars with no one around! The standard room was a bit small but really we were only there for one night and it had everything we needed. Bed. Shower. Air.

10/10 Excellent

kendra, alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
hotel staff was wonderful. the night girl offered to stay a few minutes after her shift to make us breakfast before our early departure. location is good, walking distance to beach. very nice pool and lounge chairs.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Very short walk to town and the beach. Absolutely beautiful grounds. The bed wasn't ideal but still functional.

2/10 Terrible

Aly, Denver

Disliked: Cleanliness, property conditions & facilities, room comfort
Equivalent to a Hostel.
I planned to stay in Hotel The Place one night prior to my surf camp at a different hotel. It was so bad, I check out two hours later and rented another room elsewhere for the night. The staff was friendly, but the pool was not clean. My room was next to the front desk and felt like it should have been a utility closet. The room looked nothing like the photos or a typical hotel room, but rather someone's mediocre spare bedroom. The air conditioning in the room was broken and it was over 100 degrees fahrenheit in the room. Needless to say it was sweltering hot. Also, there was no substantial lock on the door, but rather a simple doorknob bedroom lock. As a single female traveler, I did not feel safe staying there at all. It was extremely overpriced for the quality. I was very disappointed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It is a short walk to the beach and the surfing village. The rooms are clean and the pool area is well maintained.

10/10 Excellent

SurfGumby, Houston

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the beach. Suberb staff
the staff was suberb. they put a lot of resources into the stylish common areas. the dinner and movie night by the pool was very relaxing. Even considering my extra late arrival, the hotel mgmt made sure the security guard had a key to let me in the room at 2am. Fantastic!!!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful location and pool
The Place has an incredible pool and they play movies on a projector screen. Guests lounge around the pool and enjoy the outdoor experience while drinking and snacking on popcorn.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

jeff, nyc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
paid room confirmation yes, room NO
After driving 5 hours from Liberia the hotel said there were no rooms for me to stay in despite my confirmation letter; they overbooked and had no rooms for me to stay in. Luckily i found a room elsewhere to stay.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
the place
Was nice. Lots of bugs (different from other places). Is very green, which is good! difficult pathways to the cabanas and everything did not work... but was still doable.

8/10 Good

Jennifer, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to unwind
If you're looking for a luxurious resort style hotel, it's not this one. The rooms here are small, there is no television, and amenities are sparse. However, if you are looking for a place to disconnect from modern convenience and enjoy natural beauty, hospitality and truly understand Pura Vida, stay at Hotel The Place. Everyone we encountered during our stay were sweet and sincere. The hotel has a BEAUTIFUL pool. It's where we spent most of our stay when we weren't on the beach or sleeping. The water was the perfect temperature and the landscaping was made to feel like paradise. Also, it's only a 6 minute walk to the best beach on earth! Im sure there are more accommodating hotels if you're looking for a full-service, modern experience. But in terms of relaxing and slowing down to appreciate the natural beauty of Costa Rica while meeting some awesome people, we couldn't have picked a better spot.

10/10 Excellent

LB, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Mal Pais
The hotel is close to the main drag between Mal Pais and Santa Teresa, but not in the thick of it, a nice get away from the activity of the beach town. Requires a short walk to the beach and into town to get to stores, and restaurants, but nothing out of the ordinary in Costa. Has a great pool, bar and restaurant on site - which ended up being a blessing to us since the two ATMs in the town were out of money and it was a weekend and nowhere else took CC. So we were luckily able to charge to our room at the hotel. Room was very clean, AC worked almost too well. No fridge, wash cloths or small conveniences of that such. But spacious, with a safe which was nice to store the camera, etc. in while out and about. The pool is nice and shaded, giving you some respite from the sun and heat of mid-day. Many reviews we read said the hotel was hard to find, and we found the exact opposite. There is one road through mal pais and one road that goes toward santa teresa (there is a fork at the main road as you come into town and you want to go immediately left towards the Mal Pais fishing docks and the hotel is on your left about 200yds down(the name is advertised very clearly on the side of the road) - do not go towards santa teresa beach. We really enjoyed our stay and would certainly go back next time we go to Mal Pais.

8/10 Good

Rosemary, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff.Will do anything to help and please you.Very relaxed friendly atmosphere.Suitable for all age groups.

6/10 Okay

Gary, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel but too far from Santa Teresa
beautiful pool, great breakfast. room was huge (not necessarily a good thing with the small wall mount A/C). but a pretty far walk to the cute town of Santa Teresa and the beach. and the walk was along a busy street with no sidewalk or paved shoulder. biggest concern was getting to hotel. had no warning of washed out road conditions along 160 and saw other tourists who encountered same problem and had to turn around an take 2 hour longer route.

8/10 Good

Jessica, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel grounds and fabulous staff

10/10 Excellent

evan, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Had a great time at The Place. Great pool, close to the beach, rooms are simple but clean and comfy, staff was extremely friendly and helpful.

10/10 Excellent

Steeve, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Really nice place, close to everything. Staff speak French, Spanish and English. Rooms are clean and beautiful.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
What are you looking for?
Let's look on the bright side first ... great coffee, immaculate pool, walking distance to the beach, and definitely affordable! But what do you really want in a hotel? For us, the beds were too hard, it wasn't a comfortable night's sleep. The bed skirt was dirty, it looked like it hadn't been replaced in years. Thank god the sheets were decent. The shower was burning hot one minute and freezing the next. The drain was clogged so the water pooled up while you were showering. Overall, if you have a family and you're looking for something affordable… this is your place. But if you're looking for something on the nicer side, look elsewhere!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
We first arrived at midnight since we got lost but luckily the security guard was present to let us in. From the first morning we realized it was worth it. Beautiful establishment with a great pool. Staff always around and helpful. A small walk to Santa Taresa, not too long that it's out of the way but long enough that it made it quiet. Breakfast overpriced. For the same price go to the bakery down the street. Donaldo

6/10 Okay

SND

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Yes - But, a reality check
I saw the pictures and ads, and thought I had a fantastic bargain, but.. no TV, no headboard, no dresser, no fridge. The king was two singles pushed together, and the walk to the beach is a little further than they let on. A very dusty road ensures everything in the pretty court yard is dusty, The breakfast is not included, but ok. Don't drink the water (but they will sell you some). if you want to swim in the pretty pool, bring your own towels! If you have heavy luggage, note there are course grates and gravel sections. Otherwise it was good. I didn't get the bargain I thought but perhaps a fair price for a basic unit in a unique part of the world.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice hotel the cost was too high for the value
The villa is very comfortable for a family of 5 but was distanced from the beach

6/10 Okay

Verified traveler

Liked: Cleanliness
Could use some small amenities
A great location in Malpais. A killer pool! However, the bungalow they gave us had poor wireless connectivity (we were told it was in the middle of two access points), no dresser (had to keep things in our suitcases on the floor and zipped up due to ants and bugs), no shampoo, no washcloth (my wife hated that), no headboard for the bed (very difficult to read in bed without one). All small items that didn't ruin our stay, but would have made it that much nicer and they are not major to provide. The people running it were nice enough. They have a fine breakfast. We just thought that for the money we spent it was not really worth it since other hotels very close and comparable were less expensive. It wasn't exactly as nice as the booking website led us to believe. We were just a little disappointed since we were there for 4 nights. Nothing that ruined our stay but not up to our expectations.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Andreas, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel the Place - The place to be
Me and two friends stayed at Hotel the Place for two nights. Beforehand we didn't actually know much about the hotel and chose it because of the pictures and price. It far exceeded our expectations! As mentioned the prices are very good, they have a restaurant were they serve food of high quality, the chef really knows what he is doing, the pool and surroundings are amazingly beautiful, the rooms are clean, comfortable and tastefully furnished. Last but not least, the personnel is really helpful and forthcoming. I'd recommend staying at this hotel to anybody. It's really the place to be.

10/10 Excellent

xavier, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel+staff+food+location= a brillant stay
we loved this hotel and enjoyed every minute of our stay. The hotel is very well maintained, the swimming pool is perfect to chill-out, the atmosphere is friendly and stylish. The food is great and very affordable, a beautiful mix of Belgium-French and exotic cuisine. The location is perfect, just 2 minutes away to the town center with the Playa Carmen surf spot and 15 minutes to the beautiful Playa Hermosa. The staff was always available and helpful. Futhermore the location of Malpais has managed to keep its local touch, the nature is still wild, protected and beautiful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, would definitely stay again