Ratings based on 1,726 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom tampa, fl

Super dirty and run down!

Posted Nov 3, 2014
Room was filthy and stains were everywhere. Tv stations did. Ot work, microwave did not work, fridge barely worked and dripped water, paint on walls were chipped and all furniture was stained. Gross
3 out of 5
by A verified travelerfrom Davie, Fl

Lots of Potential

Posted Nov 3, 2014
Pros: The rooms layout, plenty of space.
Cons: Change the carpets.The kids ran around for little while and we were disgusted when we saw the bottom of their feet. They were filthy from the carpet.
Upon arrival I was scared right away because the check-in staff was disoriented dealing with another guest that had to move rooms three times due to cigarette smoke smell in her room. The receptionist that took care of me asked for my name 4 times because she was more interested in the drama with the lady next to me, until I told her "are you kidding me? Either you pay attention to the drama or take care of checking me in" Then she realized what she was doing and apologized. The I asked for a second key for my wife and she needed a second ID to issue another key...never seen that one before. the she started talking to me in spanish, assuming that I spoke spanish.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to a nice restaurant

Posted Nov 3, 2014
Pros: Easy to find
Cons: Phones were down so couldn't contact hotel for complimentary shuttle
Location: Don't know
More like a condo. We had a 2 bedroom 2 bath suite with a kitchen
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice upgrades

Posted Oct 28, 2014
Pros: Location by the water
Cons: Breakfast choices. Same thing every day.
Location: Close to the airport and easy access to the interstate.
Nice upgrades. Much better appearence and the rooms a lot more cleaner since the last time I stayed here two years ago. Breakfast not much to take about. More of a continental choice.
2 out of 5
by A verified travelerfrom Florida

Clean but rude

Posted Oct 27, 2014
Comfy clean rooms with rude impatient staff! Cleaning ladies barg in the room bang on the door tap their foot waiting.
2 out of 5
Recommended
for Families
by A verified travelerfrom Coconut Creek, FL

Terrible WI-FI!! NO HELP TO RESOLVE IT!!

Posted Oct 26, 2014
Cons: WI-FI and lobby service to help us how to use it in mobiles
The WIFI its terrible, for 3 days and 2 nights nobody could help us to connect it on our iphones and ipads!! The WIFI its very slow on laptop, they asked ME to call the company who take care that and nothing happened!! I went to the lobby 6 times and called the company 2 times... they said to connect CHASE SUITES on WIFI setting and then put the password... doesn't show on the list, or when show was not going to any page to put the password... terrible!! we got the 2 bedrooms, old property and stuff (kitchen and bathroom) but OK, but too noise when we walk on the 2nd floor and stairs..., nice mattress and sheets on king beds...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Nice hotel with a kitchenette and a view.

Posted Oct 22, 2014
Liked the place as a whole but there were a few little issues. CONS: You dont get good wifi signal in all rooms. My room did not have a lounging chair outside but my neighbor did. My 2 yr old was sleeping when room svc came and they worked on everything but the bed but never checked back to see if they could complete it. PROS: Great shuttle svc. Great breakfast and Social hour. Fun staff. Good view. Good for pets. Clean. Utensils in the kitchen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Crestwood, KY

Convenient and reasonably priced

Posted Oct 20, 2014
For the most part the hotel was good. Breakfast was average. Cleaning staff is very noisy in the morning. Otherwise, it was perfect for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Chase Suites RELAXING WATERFRONT!!

Posted Oct 19, 2014
Pros: Almost everything.
Cons: Improve the dock to accommodate boats and maybe do a little better on the comp breakfast.
Location: Very nice waterfront location with a multitude of nice restaurants, within walking distance. Airport is a 5 minute drive.
I have stayed here a few times. It's close to my home. But, I love the waterfront location, not too mention, a very nice waterfront restaurant is rite next door. Hotel staff is always very polite. Rooms are awesome, with fireplaces in every room. You just can't beat this place.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, Florida

Nice and close to airport

Posted Oct 16, 2014
Only downside was shuttle service did not cover my early flight