Front of property

Reviews of Chase Suite Hotel Rocky Point Tampa

Chase Suite Hotel Rocky Point Tampa
3075 N Rocky Point Dr, Tampa, FL

Reviews

7.6

Good

Rating 10 - Excellent. 1427 out of 4134 reviews" "
Rating 8 - Good. 1233 out of 4134 reviews" "
Rating 6 - Okay. 687 out of 4134 reviews" "
Rating 4 - Poor. 399 out of 4134 reviews" "
Rating 2 - Terrible. 388 out of 4134 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice place
Stayed 1 night in Mar 2024

8/10 Good

Abbey M

Traveled with partner
Liked: Cleanliness, amenities
Rooms are out dated: popcorn ceilings, older plumbing. But the suite was spacious. Front desk needed another receptionist. A few glitches with location for shuttle pick up. We would stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sanethia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome views
Stayed 1 night in Mar 2024

4/10 Poor

Alonda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great view.
Stayed 2 nights in Mar 2024
Response from Lori on Mar 25, 2024
Thank you for your review. I am sorry to see that your visit wasn't what we had hoped. But I am glad to see that you enjoyed the view. If you would like to discuss your visit, please feel free to give us a call.

6/10 Okay

debbie m

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I liked the set up of the rooms but very old and out dated. The door to where the air filter was full of dust and rugs very old and dirty. We had to wash the plates... you could see left over food on them. Bed was comfortable but sheets dirty. Put some money into this place... will not return
Stayed 3 nights in Mar 2024
Response from Lori on Mar 25, 2024
Thank you for your review. I am sorry to hear about the issues that you described. I will pass this along to housekeeping to determine how that happened.

10/10 Excellent

Nives

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was excellent
Stayed 1 night in Mar 2024
Response from Lori on Mar 25, 2024
Thank you for your review. I am happy to see that our staff provided excellent service. I'll pass your kind words along to them.

10/10 Excellent

Jasmine

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very accommodating
Stayed 2 nights in Mar 2024
Response from Lori on Mar 25, 2024
Thank you for your review. We are happy to see that you enjoyed your visit. We look forward to seeing you again in the future.

8/10 Good

Robert, Brooksville

Disliked: Cleanliness
Sofa was ripped and dirty
Stayed 2 nights in Mar 2024
Response from Lori on Mar 25, 2024
Thank you for your review. I am sorry to hear about the sofa. We will have our housekeeping staff take a look at that.

4/10 Poor

Cisely

Traveled with family
Disliked: Amenities
We were told breakfast was till 10am, and we went in at 9:40am, and they had already picked everything up. That breakfast was important to us, and we were early. We missed out. That isn’t right.
Stayed 1 night in Mar 2024
Response from breana andrews on Mar 24, 2024
I apologize about the confusion. The breakfast ends at 10am on Sat/Sunday. m-f it closes at 9am.

8/10 Good

Elena

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
thank you!

10/10 Excellent

Mariano

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The people at the front desk (Lory, Jake among others) and the room cleaning staff were always very helpful, empathetic and kind. The place is nice, but the crew makes the difference! Thanks!
Stayed 10 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

Saniya

Liked: Cleanliness, amenities, property conditions & facilities
The suit was clean. Very nice and affordable. Breakfast was very good also has great communications..
Stayed 4 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location and the water was nice
Stayed 4 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

Sandie

Traveled with partner
Liked: Amenities, property conditions & facilities
Our stay was great..Helen and Jake at the front AWESOME...the drivers Hulio...Ramone and Hose where wonderful and very accomodating.....Just wished we had housekeeping more often that weekly..we only stayed for a week but would certainly be back...
Stayed 7 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was old dirty and just run down
Stayed 1 night in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you for your feedback! we will be investigating internally.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
This is a great little gem of a find. Clean rooms, great staff, shuttle to airport and near sone great restaurants.
Stayed 2 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you for your feedback!

10/10 Excellent

Ethan Randall

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the 5 mile radius transportation definitely helped us so much thank you guys
Stayed 4 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

8/10 Good

James Norton

Traveled with group
Liked: Cleanliness, amenities
The location is very convenient. The room configuration works well for us. Free parking is a plus. free hot/cold breakfast on the property is a real plus. Unit conditions are showing their age and should be reconditioned in the near future. Overall property is tidy and the units are cleaned very well.
Stayed 3 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place for an overnight stay before flying out the next day. Will be back on my next trip to Tampa!
Stayed 1 night in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

Kailey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice quick stay! Quiet property and able to get around Tampa very easily from here.
Stayed 1 night in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

10/10 Excellent

gina

Liked: Property conditions & facilities
Close to airport , staff friendly ..our room had lots of mosquitoes- could see daylight thru the door, not sealed properly therefore allowing mosquitoes in. Pool could use more chairs. Basic, no frills, outdated room but bed was comfy, shower pressure good - overall good for a night stay with an early flight.
Stayed 1 night in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you for your feedback! we will be investigating internally.

10/10 Excellent

Brian Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, shuttle drivers did great job. Hats off to Julio, Jose, Ramone, Jake and the breakfast crew!
Stayed 4 nights in Mar 2024
Response from Breana Andrews on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jeff, fort lauderdale

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and areas outside were very nice and clean. Staff very friendly and helpful and understanding
Stayed 5 nights in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a fabulous time here! Jake at the front desk and Julio the shuttle driver were top notch. The rest of the staff were all pleasant and helpful as well. The property is older and could use some updates in addition to a deep clean of the nooks and crannies but overall it was acceptably maintained. We were especially appreciative of the hot breakfast, pool area, and shuttle service. Definitely would stay again.
Stayed 3 nights in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We will pass your kind words along to our staff. We hope to see you again in the future.

2/10 Terrible

Stephanie

Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from breana andrews on Mar 24, 2024
Thank you for your feedback!

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Full kitchen. Full bathroom & seperate vanity. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

8/10 Good

Montez

Liked: Cleanliness, property conditions & facilities
Not bad at all, just a little dated and drains were slow, but it was clean and nice and price is great!
Stayed 2 nights in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We will note this issues that you described and have them checked.

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness
Property is cleaner but older. Very comfortable beds. Our tv did not work. We were upper level and no elevators. Staff did help my mother and i get our bags to our room! Close to airport. Shuttle is a definite plus. Staff was friendly, i really liked Jake he was so kind and helpful. There was nothing in the rooms not even a complimentary bottle of water everything needed to be purchased.
Stayed 1 night in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We have maintenance staff on property and would have been happy to send them to check the televisions. I am sorry but we do not put bottles of water in the rooms. Our rooms have a fully stocked kitchen and most of our guests will purchase food, drinks, etc., so they are able to fully use the facilities in the room. We do offer a complementary breakfast and a social hour.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

10/10 Excellent

DIANE

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

6/10 Okay

Ayman

Traveled with partner
Liked: Cleanliness, amenities
We arrived 5.00 am and there was nobody at the reception desk and the door was locked. it took about 30 min to get in.
Stayed 2 nights in Mar 2024
Response from Breana Andrews on Mar 12, 2024
we apologize about the inconvenience, we will look into this internally.

8/10 Good

Lee

Stayed 2 nights in Mar 2024
Response from Lori on Mar 14, 2024
Thank you for your review. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Breana Andrews on Mar 12, 2024
thank you for your feedback

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness
Loved the space - unit was clean - beautiful view of water from property - nice walking area in the area - property was clean - could use some updating to furniture in the unit
Stayed 3 nights in Mar 2024
Response from Breana Andrews on Mar 12, 2024
thank you for your feedback! looking forward to seeing you again soon.

10/10 Excellent

marilyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle driver was extremely helpful as was the employee at our check-in.
Stayed 1 night in Mar 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

8/10 Good

Richard

Stayed 1 night in Mar 2024
Response from Lori on Mar 26, 2024
Thank you for your review. We love to hear from our guests. It helps us understand where we need to improve. We hope to see you again in the future.

10/10 Excellent

Ted

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

10/10 Excellent

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All the rooms are large and have a full kitchen.
Stayed 1 night in Mar 2024
Response from Lori on Mar 6, 2024
Thank you for your review. We appreciate our guests and hope to see you again in the future.

10/10 Excellent

Luis A

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great front desk reception service
Stayed 1 night in Mar 2024
Response from Lori on Mar 6, 2024
Thank you for your review. I'll be sure to pass that along to our front desk staff. We hope to see you again in the future.

8/10 Good

sherry

Liked: Cleanliness, property conditions & facilities
Property overall was good. The deadbolt getting into the unit, and the handle for the shower could do some WD-40. Both were very hard to adjust. This is a good area and restaurants are close by.
Stayed 1 night in Feb 2024
Response from Lori on Mar 6, 2024
Thank you for your review. I am sorry to hear about the issues with the room. We will have maintenance take a look at them. We hope to see you again in the future.

10/10 Excellent

DEBRA

Stayed 1 night in Feb 2024
Response from breana andrews on Mar 24, 2024
Thank you, please come again and bring your friends!

2/10 Terrible

Dominic

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lori on Mar 14, 2024
Thank you for your review. I am sorry to see that you didn't enjoy your visit with us. We will look into any issues regarding your stay.

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, amenities
Enjoyed my stay here, rooms need some updating but they were clean, comfortable and had a full kitchen. There's a nice boardwalk with chairs and tables you can sit by the water. Restaurant right next door with live music. They will shuttle you anywhere within 5 miles of the resort, including the airport and Walmart, which is a plus.
Stayed 2 nights in Feb 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Jake, Michael, and Thomas took great care of my colleague and I
Stayed 3 nights in Feb 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

8/10 Good

Roma

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved this place. Just some updates and minor repairs need to be done.Staff was very friendly!
Stayed 1 night in Feb 2024
Response from Breana Andrews on Mar 12, 2024
awesome review, glad we could be of service, until next time, chow!

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were just in for one night for an early morning flight the next day. Yes the unit is older in some respects so has some wear and tear however I found it to be very clean and maintained. Restaurant next door so didn't drive. Quiet hotel area as it is close to Tampa airport. Would stay again .
Stayed 1 night in Feb 2024
Response from Lori on Mar 6, 2024
Thank you for your review. We appreciate your kind words. We hope to see you again in the future.

10/10 Excellent

Emanuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lori on Feb 28, 2024
Thank you for rating your stay. We are happy to see that you enjoyed your visit with us. We hope to see you again in the future.

8/10 Good

ishala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super amazing. Didn't meet not a one person who was not customer service driven. But for us Jack was on in our presence for 15 minutes and was still top notch
Stayed 1 night in Feb 2024
Response from Lori on Feb 28, 2024
Thank you for your review. We love to hear how our staff made our guests feel welcome. I'll be sure to pass this along to them.