Ratings based on 1,212 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
Pros: the room was lovely
Arriving after 10 pm from the west coast, we were tired. We waited and waited while numerous shuttles arrived, none from our hotel. Finally, we called and were told something that sugessted we'd be picked up. After the 2nd call to the hotel and no shuttle, we finally took a cab.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Convenient hotel close to Tampa airport

Posted Feb 19, 2015
Pros: Location close to Tampa airport with shuttle service very convenient. The Bar staff, Chris, was very pleasant however the choice of food is limited.
Check in was quick. However, the room assigned to us was on the ground floor and rather dated. We should have asked to be changed but we were tired and only there one night. Coming back from dinner we noticed a very "doggy" smell in the room but again being late we chose not to ask to be moved. We wish we had. The air conditioner crackled all night long and cut in and out no matter which setting we used. Very annoying. Checking out we did mention this to the staff and she was very sorry and offered us a free breakfast. We didn't take her up on the offer as we had an early flight home but a nice gesture. Not the greatest last night of two weeks vacation. We have stayed at numerous Hilton hotels being a Hilton Honors member and this was not a great stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa

Close to the airport

Posted Feb 17, 2015
Room was next to the stairs so a bit noisy. Not enough towels in the room. Good place to stay if you're flying out the next morning.
2 out of 5
by A verified travelerfrom Port Richey, FL

Horrible customer service

Posted Feb 16, 2015
When we checked in at 4pm, the room was not ready, we never got our doubletree cookies, and the clerk seemed uninterested. We have previously stayed and had a complimentary breakfast buffet... not this time. Nobody warned us the crappy food on the buffet would be like $36 for 2 people. Probably wont choose this hotel again.
2 out of 5
by A verified traveler

Not even close to Double Tree Standards

Posted Feb 16, 2015
Every other Double Tree Hotel I have stayed at was very clean and pleasant. This Double Tree was dirty, light bulbs were burnt out, elevator smelled, in general unkempt.
2 out of 5
by A verified travelerfrom Florida

Hotel by Tampa airport

Posted Feb 14, 2015
This place is a dump. Old facility, smells funny, and had to complain to management about bags of trash regularly left out in the hallways. This is a Hilton Property, but they should be ashamed. If you need a place to stay one night, go for it, but any longer than that and you will not be impressed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

excellent service

Posted Feb 14, 2015
Pros: the excellent service,. i asked for tooth brush 3 times and they brought it immeditely.
Cons: the pool area, it was somewhat dirty. it also needs a paint job around the fencing by the jacuzzi.
Location: busch gardens was really close and many restaurants were near by.
I was able to update the room to a king size bed with out a problem, they were very nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2015
Shuttle never showed up at the airport; took a cab as we were tired and grubby and ready to shower, eat and relax. Good continental breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom omaha ne.

Nice hotel close to airport.

Posted Feb 10, 2015
Nice clean and fresh smelling hotel with comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Airport, Downtown, and Sports

Posted Feb 8, 2015
The location is perfect for airport arrivals and departures. Great sports bar and a separate restaurant. The staf is very friendly and willing to assist in any way they can.