Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom kcmo

Tampa vacation.

Posted Apr 21, 2015
Cons: Cleanliness
Location: It was good shopping, dinning.
Decent hotel close to shopping, food, hwy the room had bed bugs.
Comment from Hotel Management
Apr 27, 2015 by Manager, Hotel Management
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. I met with the staff, and we have discussed this matter and we will ensure that the cleanliness of our rooms is up to our company’s high standards. Please know that we will be thoroughly investigating and taking all necessary steps to resolve the mentioned cleanliness issues. Your feedback is very important to us, so thank you for sharing. We do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
by A verified traveler

Weekend getaway

Posted Mar 23, 2015
Pros: Conveniently located for our requirements.
Cons: Clean the bathroom and kitchen areas better.
Check in was OK. The room was moderately clean, but the bathroom shower/tub walls were speckled with hair that was not rinsed off. The bathroom floor and kitchen floor was "sticky" with some form of residue......
Comment from Hotel Management
Apr 7, 2015 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am delighted to read your remarks about our location. We are glad you enjoyed what the area has to offer. However, I am very sorry that you encountered housekeeping issues during your stay. I discussed your comments with the team, and we are going to work on these areas so that each guest has a clean and comfortable stay. We will also be inspecting our rooms more closely before guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Posted Mar 21, 2015
Great location. Dirty carpets. Decent breakfast. Good for the price paid. Would stay here again.
Comment from Hotel Management
Apr 13, 2015 by Manager, Hotel Management
Thank you for your wonderful review of our property. We appreciate you letting us know about the cleanliness issues in your room. We are sorry for these issues, but are happy to read that we provided you with a comfortable stay. It's great to hear that you found our hotel to be a good value and would consider coming back for an extended period of time. Also, we are pleased that our newly renovated rooms meet your expectations as well as our location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near many restaurants

Posted Mar 14, 2015
This hotel was perfect for my needs and almost wish I was staying longer than one night. Close to many restaurants and the interstate. Nice neighbourhood and nice/friendly staff.
Comment from Hotel Management
Apr 1, 2015 by Manager, Hotel Management
It is so rewarding to read that you had a great stay with us. Thank you for your comments. I'm thrilled that you found our hotel conveniently located. Also, I am proud of our staff for delivering such great service as we strive to accomplish just that for all guests. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveler

Rip Off

Posted Mar 12, 2015
Pros: They had a room when every else was sold out...no choice.
Cons: Everything.
Location: Plenty of restaurants and shopping.
The room was much too expensive for the quality...shower was dirty with dried soap in the dish caked on...I had to go out and buy bleach wipes to clean the bathroom and the chairs before I could sit in them as they had food on them and old dried up food in the creases of the chair. Room was "non smoking" but it smelled like someone was smoking in it the same day we checked in and when I woke up the next day I was completely congested from it...had to buy deodorizing spray for the room when I bought the bleach wipes as well as a fan to keep the air circulating so it didn't feel like I was in a bar back in the 80's...I hope no one ever stays here if they have any allergies to cigarette smoke. I will never stay here again and had no choice because of the strawberry festival but we were I the area for a meeting.
Comment from Hotel Management
Mar 31, 2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. I sincerely apologize about your unpleasant experience at our property. As this hotel’s manager, I can assure you that I have addressed these issues with our housekeepers to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2015
The hotel was convenient to everything. The staff was professional and courteous. We enjoyed our stay and will stay here again the next time we are in town.
Comment from Hotel Management
Mar 18, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. It's great to hear that you enjoyed our location and how close it is to shopping and restaurants. I’m also pleased to read that you found our staff to be professional and courteous. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified travelerfrom brandon, fl

Decent price

Posted Feb 2, 2015
The staff were professional, the room was clean but the items weren't well taken care of...it needed serious maintenance
4 out of 5
Recommended
for Everyone
by A verified traveler

Bed was supposed to be queen size it was a double

Posted Jan 28, 2015
Staff was excellent Would've liked tea and milk for the breakfast
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
Jeanne - Myself and our staff appreciate your kind remarks. I am glad to read that you were pleased with our hospitality and enjoyed your stay with us. Our staff is committed to satisfying our guests, so we are very thankful for your feedback. We want to apologize for not honoring the room type requested and hope you give us another opportunity to make this right during your next stay. Please know that we will also take into consideration your request in regards to the grab-and-go breakfast items you mentioned. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was near to be good but...

Posted Jan 26, 2015
Service in general well, room too, the problem is that i received a non smoking room where some one smoked before. Not nice.
Comment from Hotel Management
Mar 7, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. Your comments in regards to our services are much appreciated; yet, I was disheartened to read that you experienced such problems with your room. To uphold our company's high standards, we will ensure that non smoking rooms are well treated moving forward. Our staff is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
Recommended
for Business Travelers
by Teresa

This traveler left a rating score only Posted Jan 20, 2015 on Hotels.com