Outdoor pool, sun loungers

Reviews of Holiday Inn Express Hotel & Suites Tampa-Anderson Rd/Veteran, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 886 reviews" "
Rating 8 - Good. 249 out of 886 reviews" "
Rating 6 - Okay. 70 out of 886 reviews" "
Rating 4 - Poor. 25 out of 886 reviews" "
Rating 2 - Terrible. 29 out of 886 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, comfortable,easy access to airport and reasonably priced.
Stayed 1 night in Apr 2024
Response from Hotel Owner on Apr 25, 2024
Thank you for your wonderful feedback!

10/10 Excellent

Eduardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was only 2 miles away from where I was doing business It was super convenient for me. The place was clean, nice beds, big rooms. Mini fridge and microwave available too.
Stayed 1 night in Apr 2024
Response from Hotel Owner on Apr 25, 2024
Dear Eduardo, we greatly appreciate your kind feedback and are pleased that you enjoyed the convenient location to your business meeting and the spacious, comfortable accommodations. Please visit again soon!

8/10 Good

Peter

Liked: Cleanliness
Good for location and one night stay. That's it
Stayed 1 night in Apr 2024
Response from Hotel Owner on Apr 25, 2024
Many thanks for your nice feedback! We hope to see you again soon!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Love the opportunity for early check in due to volleyball tournament!
Stayed 1 night in Apr 2024
Response from Hotel Owner on Apr 22, 2024
Dear Keith, we really appreciate your kind feedback and are so happy that you enjoyed your stay! PLease visit again soon!

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Owner on Apr 22, 2024
Dear Andrew, thank you for your excellent feedback!

2/10 Terrible

Luis

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff was not friendly, and had no empathy for the problem we had in the room.
Stayed 2 nights in Mar 2024
Response from Hotel Owner on Apr 12, 2024
We are very sorry you were disappointed with your stay and apologize for any inconvenience. Our staff is known for their excellent customer service, and we regret that this is not what you experienced.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Owner on Apr 10, 2024
Thank you so much for your 5-star rating! We appreciate your business and kind feedback!

10/10 Excellent

Keramer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NC
Stayed 2 nights in Mar 2024
Response from Hotel Owner on Mar 22, 2024
Thank you for your great feedback!

10/10 Excellent

Gabriel

Business traveler
The hotel is located around restaurants and stores. It is close to the highways making it quick and easy to get around. The bed was very comfortable and the room is updated and clean.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 14, 2024
Thank you for sharing your 5 star review. We are so glad that you enjoyed our convenient location along with our comfortable and clean rooms. We look forward to having you stay again soon!

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Owner on Mar 7, 2024
Dear Carol, many thanks for your 5-star rating! We are happy that you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
The family in the room next door sounded as if they were INSIDE my room. I could hear them yelling and screaming all night long. I resorted to plugging my ears with tissues to try and rest. Worst sleep of my life right before a big work presentation. Overall awful experience, will not stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Owner on Feb 29, 2024
We are very sorry that you were unhappy with your stay and apologize for any inconvenience that you experienced. Our front desk staff would have been more than happy to assist and would have made arrangements to change rooms had they known about these issues. We always do all we can to ensure 100% guest satisfaction and we regret that we didn't have the opportunity to make it right for you.

10/10 Excellent

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location … loved the high ceilings on the first floor
Stayed 1 night in Feb 2024
Response from Hotel Owner on Feb 6, 2024
Dear Carlos, we greatly appreciate your business and kind feedback! Please visit us again soon!

10/10 Excellent

Johanna

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Jan 2024
Response from Hotel Owner on Jan 29, 2024
Dear Johanna, we greatly appreciate your feedback and are happy that you enjoyed the clean, comfortable accommodations. We hope to see you again soon!

10/10 Excellent

Ana, orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern rooms close to shops and restaurants
Stayed 1 night in Dec 2023
Response from Hotel Owner on Jan 29, 2024
Dear Ana, many thanks for your wonderful feedback! We appreciate your business and hope to see you again soon.

8/10 Good

Finn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Owner on Jan 24, 2024
Many thanks for your positive feedback! We are happy that you had a nice visit and hope you come back again soon.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Owner on Jan 24, 2024
Thank you so much for your wonderful feedback! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

David Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant, room was clean and the breakfast was good with a variety of breakfast items available.
Response from Hotel Owner on Jan 16, 2024
Dear David, we greatly appreciate your wonderful feedback and are so happy that you enjoyed the friendly customer service, clean accommodation, and delicious hot breakfast buffet. Please visit again soon!

10/10 Excellent

Ilona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Owner on Jan 12, 2024
Dear Ilona, we greatly appreciate your business and your excellent feedback! Please visit again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was great…perfect for what we needed. Breakfast was fresh…hotel was clean..staff was helpful
Stayed 1 night in Jan 2024
Response from Hotel Owner on Jan 10, 2024
Thank you so very much for your kind feedback! We are very happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Khin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Owner on Jan 10, 2024
Many thanks for your great feedback!

10/10 Excellent

erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Owner on Jan 10, 2024
Dear Erica, we greatly appreciate your great feedback! We are happy that you enjoyed your stay and hope you return again soon!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean rooms
Stayed 1 night in Dec 2023
Response from Hotel Owner on Jan 10, 2024
Dear Victoria, we greatly appreciate the 5-star rating you gave our hotel after your recent stay with us. Please visit again soon!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Owner on Jan 8, 2024
Thank you for your great feedback! We are happy that you enjoyed your stay and hope to see you again soon!

6/10 Okay

Xiaoming

Traveled with family
a Ok hotel
a standard holiday INN hotel, not very good, not bad. Average. The rooms a little old. bath tub is really slippery, need to be very careful.
Stayed 1 night in Dec 2023
Response from Hotel Owner on Jan 8, 2024
We greatly appreciate your feedback and will work on the issues you experienced. Thank you for choosing to stay with us.

10/10 Excellent

Winifred

Stayed 1 night in Dec 2023
Response from Hotel Owner on Jan 2, 2024
Many thanks for the perfect 10 score you gave your recent stay at our hotel! We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Owner on Jan 2, 2024
Dear Carlos, we greatly appreciate the kind feedback and are so happy that you enjoyed your stay.

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Owner on Dec 29, 2023
Thank you for your business and your feedback! We are pleased that you enjoyed your stay and hope to see you again soon.

8/10 Good

Rich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Owner on Dec 21, 2023
Dear Rich, we appreciate both your business and feedback! We are happy that you enjoyed the overall experience and hope you will choose to stay with us again the next time you visit the Tampa area.

10/10 Excellent

Ernesto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Owner on Dec 21, 2023
Dear Ernesto, thank you for the perfect 10 score you gave our hotel! We are very pleased that you had a nice visit and we hope to see you again soon.

10/10 Excellent

Arletis

Stayed 3 nights in Dec 2023
Response from Hotel Owner on Feb 1, 2024
Thank you for your wonderful feedback! We appreciate the business and hope to see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I t was one of the better hotel rooms we’ve stayed … loved the high ceilings
Stayed 1 night in Dec 2023
Response from Hotel Owner on Dec 21, 2023
Dear Carlos, many thanks for your awesome feedback! We are so pleased that you enjoyed your stay and the spacious accommodations. Please visit again soon!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 6, 2023
Thank you for your kind 10 star review. We appreciate your feedback and look forward to having you stay again soon!

10/10 Excellent

Luz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Hotel Staff on Dec 6, 2023
So glad you had an awesome stay. We love having you stay with us and look forward to welcoming you back soon!

10/10 Excellent

Marcelino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que se lo recomendaría a todos
Stayed 2 nights in Nov 2023
Response from Hotel Owner on Nov 30, 2023
Gracias por tus amables comentarios!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Hotel Owner on Nov 30, 2023
Dear Daniel, we greatly appreciate your 5-star rating and are very happy that you enjoyed your stay!

10/10 Excellent

ricardo

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice property and the staff was really amicable
Stayed 1 night in Nov 2023
Response from Hotel Owner on Nov 27, 2023
Dear Ricardo, thank you for your kind feedback! We are so pleased that you enjoyed your stay!

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable.
Stayed 1 night in Nov 2023
Response from Hotel Owner on Nov 17, 2023
Many thanks for your kind feedback! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny.
Room was clean, front desk staff friendly, only complaint breakfast needed more options.
Stayed 1 night in Nov 2023
Response from Hotel Owner on Nov 14, 2023
Dear Michelle, we greatly appreciate your kind feedback and are pleased that you enjoyed your overall experience. If there is anything specific you would like to have seen at the breakfast buffet, please do not hesitate to let us know. Many thanks!

10/10 Excellent

macee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place for our weekend stay, the breakfast was great, staff was nice great area too!
Stayed 2 nights in Nov 2023
Response from Hotel Owner on Nov 14, 2023
Dear Macee, thank you so very much for the wonderful feedback! We are happy that you enjoyed your weekend getaway, and we hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
ehh, get what you pay for
i spent $234 for a king suite for one night. when i walked in, the room reeked of old sewage water! now after awhile, the only time i would smell it was when i came back into the room. overall, the room had its pros and cons. i will place some pictures so you can see. breakfast was decent, not a lot of options. the people at the front desk were not that friendly. no “hi, welcome”, just “can i help you?” with an attitude. what turned me off was the dead roach sitting on top of the ac unit (that was gross), the side of the chair was extremely filthy, the drain was just wide open, and the shower heads had water stains on them. you would think that maybe they throughly clean the rooms but i don’t think so. they let me do a late checkout, the bed was super comfortable, and the room gets extremely cold.
dead roach on the ac
side of the chair is filthy
drain was open
shower head had water stains
Stayed 1 night in Nov 2023
Response from Hotel Owner on Nov 14, 2023
We are very sorry that you did not enjoy your stay and that you did not experience the level of cleanliness and customer service that our hotel is well known for. We pride ourselves on providing our guests with an exceptional experience and deeply regret that you were not happy. We appreciate the feedback as it will only help us to improve.

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT
Stayed 2 nights in Nov 2023
Response from Hotel Owner on Nov 10, 2023
Dear Enid, many thanks for your wonderful feedback! We are very happy that you enjoyed your stay and hope you come back soon!

10/10 Excellent

Julio

Stayed 2 nights in Nov 2023
Response from Hotel Owner on Nov 8, 2023
Dear Julio, we greatly appreciate your business and the kind feedback! We look forward to seeing you again in the near future!

10/10 Excellent

Donald

People were very helpful. Hotel was clean.
Stayed 2 nights in Oct 2023
Response from Hotel Owner on Nov 3, 2023
Dear Donald, we are so happy that you enjoyed your stay and greatly appreciate the kind feedback! We hope to see you again soon!

10/10 Excellent

Christopher

Traveled with family
Liked: Property conditions & facilities, room comfort
Nice clean rooms , great choice of breakfast
Stayed 1 night in Oct 2023
Response from Hotel Owner on Oct 31, 2023
Dear Christopher, many thanks for your wonderful feedback! We are so happy that you enjoyed the clean, comfortable accommodations and hot breakfast buffet. Please visit again soon!

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free coffee was excellent
Stayed 5 nights in Oct 2023
Response from Hotel Owner on Oct 26, 2023
Dear John, we greatly appreciate your kind feedback and are very pleased you enjoyed your stay!

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very attentive staff, Convenient location
Stayed 2 nights in Oct 2023
Response from Hotel Owner on Oct 9, 2023
Dear Miguel, many thanks for your wonderful feedback! We are happy that you enjoyed the friendly customer service and convenient location. Please visit again soon!

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic for a Money
Beautiful hotel and great staff!
Stayed 1 night in Oct 2023
Response from Hotel Owner on Oct 9, 2023
Dear Samantha, thank you so very much for your kind feedback! We are pleased that you enjoyed the friendly customer service and the overall appearance of the property. Please visit again soon!

10/10 Excellent

juliana

Stayed 1 night in Oct 2023
Response from Hotel Owner on Oct 4, 2023
Dear Juliana, we greatly appreciate the perfect 10 score you gave our hotel during your recent stay! Please visit again soon!

10/10 Excellent

diann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and very clean especially the bathroom.
Stayed 1 night in Sep 2023
Response from Hotel Owner on Sep 26, 2023
We greatly appreciate your kind feedback and are so happy that you enjoyed your stay! Please visit again soon!

10/10 Excellent

Ernesto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Owner on Sep 23, 2023
Dear Ernesto, thank you for the perfect 10 score you gave our hotel! We appreciate the kind feedback and your business. Please visit again soon!