Exterior

Reviews of Holiday Inn Express & Suites Tampa East - Ybor City, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 670 out of 881 reviews" "
Rating 8 - Good. 150 out of 881 reviews" "
Rating 6 - Okay. 32 out of 881 reviews" "
Rating 4 - Poor. 16 out of 881 reviews" "
Rating 2 - Terrible. 13 out of 881 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived they didn’t have a room to honor our reservation through Expedia, but within 10 minutes they were able to honor our reservation. They were very helpful and courteous!
Stayed 1 night in Apr 2024
Response from SP on Apr 22, 2024
Dear Rose Marie,Thank you for your wonderful review. Reviews like yours are our main motivation. Thank you for understanding.

10/10 Excellent

Peter, Egg Harbor Twsp

Liked: Cleanliness, staff & service, property conditions & facilities
gr8
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Peter,We're delighted to hear you enjoyed your stay with us! Should you have any further feedback or require assistance, don't hesitate to reach out to our team.

4/10 Poor

FRANK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is they didn’t have the room I reserved ( one king bed ) available, they told me with an Expedia reservation it’s whatever is available although I had reserved it “ I thought “
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello FRANK, We apologize for any inconvenience you experienced regarding your room reservation. For any specific room requests, we recommend contacting us directly to confirm availability. Your feedback helps us improve our services for future guests. Thank you for your understanding.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were wonderful. The location was not great but since we had a rental car, we could get around easily.
Stayed 5 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Lisa,We are pleased to hear that you found our hotel and staff wonderful. We appreciate your feedback on the location and are glad you were able to explore easily with a rental car. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Inside hotel was very nice and Clean. The area of town where the hotel is located is a semi bad area
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Karen,We are glad to hear that you found the interior of our hotel clean and enjoyable. We value your feedback about the location, and we always encourage guests to use caution and stay aware of their surroundings while exploring the area. Your safety and comfort are our top priorities, and we hope you will consider contacting our management team directly with any additional concerns.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions are huge for me!!! Very clean lobby told me rooms would be great!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Kathy, We are delighted to hear that you were impressed with our clean lobby. Thank you for sharing your positive first impression with us. Your feedback is greatly appreciated as we strive to ensure all aspects of our guests' stay meet their expectations.

10/10 Excellent

Jairo Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
All its perfect
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Jairo Ramon,We are delighted to hear that you had a great experience at our hotel. If you have any further feedback or suggestions, please feel free to contact us.

6/10 Okay

Barry

No place other than Burger King to eat
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Barry,We're sorry to hear that our dining options did not meet your expectations. We appreciate your feedback and will share it with our team for future improvements. Please feel free to reach out to our management team with any further comments or concerns.

10/10 Excellent

free

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! Staff was wonderful. The area around hotel was situated next to the highway-loud!!
Stayed 1 night in Mar 2024
Response from SP on Apr 7, 2024
Dear Free,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again soon.Regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best area. But great property.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 6, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA EAST - YBOR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,

10/10 Excellent

octavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience. Very clean hotel, friendly staff, Santiago was excellent from the start. Will definitely be my go to when staying in the Tampa area!!
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello octavia,We are thrilled to hear about your positive experience during your stay with us! Our team works hard to provide exceptional service, and we are delighted that Santiago made a lasting impression. We look forward to welcoming you back on your next visit to the Tampa area!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very clean
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Daniel,We are delighted to hear that you found the check-in process easy and appreciated our cleanliness standards during your stay. We strive to provide a seamless experience for all our guests. Should you have any further feedback, please feel free to contact us directly.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, rooms were clean and comfortable. The second night, the maid left us swan animals on our day. Staff was extremely helpful. Great location right next to Wawa and close to the highway. Property was very quiet and well maintained.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Donna,We are delighted to hear that you had a pleasant stay with us and enjoyed our friendly staff and clean rooms. We appreciate your kind words about our helpful team and convenient location. Your feedback regarding the well-maintained property is greatly appreciated. Thank you for taking the time to share your experience with us.

10/10 Excellent

iris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing, very helpful, willing to go out of their way. Room was quiet. Really enjoyed the pool. Was noisy because of its location.
Stayed 7 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello iris,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be amazing and helpful, and that you enjoyed the quiet room and pool facilities. We regret any inconvenience caused by noise, as the hotel's location can be lively at times.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, staff was friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Shari,We are pleased to hear that you had a smooth check-in experience and found our staff to be accommodating during your stay. If you require further assistance or have any feedback to share, please feel free to reach out to our management team.

8/10 Good

Albana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Albana,We appreciate you taking the time to share your feedback with us. If there is anything else you would like to address or discuss, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Amor

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Amor,Thank you for sharing this review, and we welcome you to visit us again anytime!.

8/10 Good

Vinicius

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Vinicius,We're thrilled to hear you had a pleasant stay at our hotel. Please don't hesitate to get in touch with us directly if you have any suggestions for how we can make your next visit even better!

10/10 Excellent

Deborah

Traveled with group
Liked: Staff & service, property conditions & facilities
Antonio was great checking us in. Was here an hour early but our room was ready:)
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Deborah,We are delighted to hear that Antonio provided excellent service during your check-in. Our team always strives to accommodate our guests' needs whenever possible. Your feedback is highly appreciated, and we hope you had a comfortable stay with us.

8/10 Good

Amy

Really impressed with this location. Our stay was nice and comfortable. Breakfast was really good, especially the biscuits! My only complaint was the water pressure in our shower was terrible but otherwise I would stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Amy,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay, particularly our breakfast offerings. We appreciate your comment about the water pressure and will make sure to pass this along to our team for future improvements. We look forward to welcoming you back on your next visit.

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Curtis,We appreciate your feedback and are glad to hear you found our hotel nice. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 Excellent

AMELIA

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello AMELIA,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon for another great stay!

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff was super nice and helpful. The free breakfast was delicious. Location to Seminole Hard Rock is great. The hotel is located right off the highway so it is a fast Uber ride to Tampa. The surrounding area had plenty of fast food places but there was a high number of homeless.
Stayed 2 nights in Feb 2024
Response from SP on Mar 2, 2024
Dear Keith,Thank you for your wonderful review. Reviews like yours are our main motivation.We hope that you visit us again soon.Regards

10/10 Excellent

Madeline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Madeline,We appreciate your feedback on our convenient location near your destination. We hope you had a pleasant stay and found our hotel to be suitable for your needs. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 4 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Shawn,Thank you for taking the time to share your feedback. We appreciate your recommendation and we are glad to hear that you enjoyed your stay overall. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us directly. We hope to welcome you back again soon for another great experience.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Holiday Inn. Our room was clean, and the staff was very helpful. While using one of the hotel infant cribs, we noticed that a piece of the crib at come apart. We could not figure out how to fix it ourselves, so a staff member came to look at it. She submitted a maintenance order, and the crib was fixed later that day. Overall it was a great experience at this hotel.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Michael,Thank you for choosing to stay at our Holiday Inn and for taking the time to share your experience. We are delighted to hear that you had a great stay, and that our clean rooms and helpful staff made your visit enjoyable. We apologize for any inconvenience caused by the issue with the crib, but we are pleased that our staff promptly addressed it and had it fixed later in the day. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff were polite and helpful.
Stayed 4 nights in Jan 2024
Response from SP on Feb 8, 2024
Dear Jeremy,Thank you for your wonderful review. We hope that you visit us again soon.Regards

10/10 Excellent

Tunisia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Feb 2024
Response from SP on Feb 5, 2024
Thank you for your wonderful review.Please know that your feedback is extremely valuable to us. Reviews like yours are our main motivation. We hope that you visit us again soon

8/10 Good

Janice

Liked: Staff & service, property conditions & facilities
Overall the property was okay, for a two night stay. No restaurants nearby. Staff was friendly and helpful. They need more people working. The room was decent but lobby furniture was dirty. I would stay again for one day only to port out for a cruise.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Janice,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you found your room to be decent. We appreciate your feedback regarding the need for more staffing, as well as the cleanliness of the lobby furniture. We will certainly take these points into consideration to improve our services. If you decide to stay with us again, please don't hesitate to reach out to our team for any assistance you may need. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Ann,Thank you for your feedback regarding the cleanliness and quietness of our hotel. We strive to maintain a pristine environment for our guests and ensure a peaceful stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Further away from Tampa and Ybor City than I expected
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Sharon,Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay. We apologize if our location did not meet your expectations in terms of proximity to Tampa and Ybor City. We aim to provide comfortable accommodations, and we regret any inconvenience caused. We appreciate your understanding and hope you had an otherwise enjoyable stay.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Gary,We are thrilled to hear that you had such a wonderful experience during your stay! We strive to provide exceptional service and it is always rewarding to receive such positive feedback. We hope to have the pleasure of hosting you again in the future!

6/10 Okay

James, Corcoran

Traveled with partner
Liked: Staff & service
The location is not great. Next to the freeway so noisy. Area around is run down and there are no real restaurants near. The details state there is a restaurant onsite. There is not. A pro was the area shuttle which could take you to a restaurant or shopping.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello James,Thank you for sharing your feedback with us. We apologize for any inconveniences you faced due to noise from the freeway and the lack of nearby restaurants. We appreciate your positive comments about our area shuttle service, which can assist with transportation to nearby dining and shopping options. We strive to continually improve our guest experience and will take your comments into consideration.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Ann,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We strive to provide exceptional service and facilities to our guests, and it is always gratifying to receive such positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back on your next visit to our city.

8/10 Good

Amrit, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, booked for NFL game, was inconvenient to get to stadium and expensive with Uber. Book this if you are headed to a cruise
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Amrit,Thank you for choosing our hotel for your stay. We appreciate your feedback on the location and transportation options. We suggest researching alternate transportation services in advance for future events. We hope you had a great time at the NFL game and enjoyed your overall stay with us.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was good. The hotel seemed faiynewsnd staff was great.
Stayed 1 night in Jan 2024
Response from SP on Jan 16, 2024
Dear Pamela,Thank you for your Wonderful review. We are very happy that you enjoyed your stay with us and that we meet your expectations. We hope that you visit us again soon.Best regards.

10/10 Excellent

Wilson, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Wilson,Thank you for choosing our hotel for your stay! We're glad to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Mark,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide the best experience for our guests, and it is rewarding to know that we succeeded in meeting your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

cliff

Liked: Cleanliness, staff & service, property conditions & facilities
We like this because it’s location near the port and the staff is so knowledgeable and friendly
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello cliff,Thank you for your kind words about our hotel's convenient location near the port. We greatly appreciate your positive feedback regarding our knowledgeable and friendly staff. It was our pleasure to assist you during your stay. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, amenities
Great!!
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had a great experience during your stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Norman,We are thrilled to hear that you enjoyed your stay at our hotel! It was a pleasure having you as our guest, and we appreciate you taking the time to leave a positive rating. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Xiaoming

Traveled with family
Disliked: Cleanliness, staff & service
Definitely an overrated rated hotel!
I booked this hotel because the rating is 9.5/10, and I chosen it although the price is almost twice of nearby hotel, but after stay for a night, I felt really disappointed. I was surprised how they got such high rating. When you enter the entrance, you can smell strong bad odor. The room is ok cleaning, but they only provide two batch towels in the room. if you have a family, it definitely not enough, if you want to get more towels, you have to go to front desk to ask, they don't deliver the towel for you because they said they are busy or lack of staff. In addition, the bath tub is really slippery, my son fell down due because super slippery, it might because the tub have been used for too long time without changing it. The hotel is really closed to the high way and bridges, and you can hear the noise from highway clearly in the room. In general, it is definitely not a good choice for the price.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Xiaoming, We apologize for any disappointment you experienced during your stay. We strive to provide a pleasant experience for all our guests. We appreciate your feedback regarding the odor, towel availability, and noise, as they allow us to make improvements. However, we regret any inconvenience caused. Our team is always available at the front desk to assist with any concerns. We appreciate your understanding and hope you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

DEANNA LYNN, st. johns

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello DEANNA LYNN,We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to contact us directly. We value your experience and would love the opportunity to address any concerns you may have had.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very busy for checking but Rachel was amazing and so accommodating. She made the process very easy
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Stacy,We appreciate your feedback on Rachel's exceptional service during the busy check-in period. Our team strives to provide a smooth and hassle-free experience for our guests, and we're delighted to hear that Rachel was able to make the process easy for you. Thank you for acknowledging her efforts!

10/10 Excellent

Moraima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Moraima,Thank you for your feedback regarding our staff. We are delighted to hear that they provided you with a kind and welcoming experience during your stay. We appreciate your comments and hope to have the opportunity to welcome you back in the future for another pleasant stay.

10/10 Excellent

Lehanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lehanna,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and comfortable. Staff attentive. At least 10km from restaurants and shopping.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Carolyn,Thank you for your positive feedback on our clean and comfortable hotel and for acknowledging our attentive staff. We apologize for any inconvenience caused by the distance from restaurants and shopping areas. We strive to provide a peaceful retreat for our guests.

10/10 Excellent

Madhu

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Madhu,We're delighted to hear that you had a great experience during your stay with us! We strive to provide exceptional service and a comfortable environment for all our guests. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

8/10 Good

Mary Lee

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Hello Mary Lee, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Evangeline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was fine. Very basic hotel. Room service was great. Staff was friendly. Nothing spectacular about the condition of the hotel.
Stayed 2 nights in Dec 2023
Response from SP on Dec 28, 2023
Dear Evangeline,Thank you for your review.We hope that you visit us again son.Regards