Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

For the most Part, A Nice Hotel

Posted May 11, 2015
Pros: Staff was very friendly. Room was clean.
Cons: Parking situation.
Location: University of Tampa is within walking distance. Tampa Bay Lighting games within walking distance.
Staff was very nice. Room was clean. Had to take my first shower in ankle deep water since the drain was not working properly. Could not gain access to the safe since one of the closet doors was off the hinges and leaning against the safe. Parking was annoying. On top of the fact that they charge $18 per night for people staying at the hotel to park. each time you go in an out you must valet your vehicle.
Comment from Hotel Management
May 14, 2015 by AL, Hotel Management
Dear John, Thank you very much for taking the time to share both your compliments and concerns. We are glad to hear that our staff and room cleanliness were up to your expectation and you enjoyed the location of our hotel. Regarding the drain and the safe issues, I just wanted to assure you that this is not the usual standard of our hotel, please accept our sincerest apology. As far as our parking fees are concerned, our fees are compatible to other hotels in the downtown area that provide the same quality, amenities, facilities and location that our hotel offers. However, if we were not able to communicate this value to you, then we do apologize. We have been continually striving over the years to enhance our guest experience and we do hope that you will give us another try on your next visit to Tampa to see how we take each and every comment very seriously as we work to uphold Sheraton's high standards of hospitality. Sincerely, AL M. ALSALEH – HOTEL NIGHT MANAGER
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2015
Great location for cruisers coming in a couple days early for cruise
Comment from Hotel Management
May 4, 2015 by AL, Hotel Management
Thank you very much for taking the time to share your feedback with us. It made us very happy to hear that you found our location ideal for cruisers. We look forward to welcoming you back soon. Sincerely, AL M. ALSALEH-HOTEL NIGHT MANAGER
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Really enjoyed the location. Staff was helpful. Restaurant was good.
Comment from Hotel Management
May 4, 2015 by AL, Hotel Management
Thank you for choosing to stay at The Sheraton Tampa Riverwalk. We are glad to know you enjoyed our location and restaurant. We are also happy to hear that our staff were up to your expectation. We look forward to your next visit. Sincerely, AL M. ALSALEH-HOTEL NIGHT MANAGER
3 out of 5
by A verified travelerfrom boston MA

Downtown, good location

Posted Apr 20, 2015
Pros: Location, staff
Cons: Level of noise
Location: Went to UT
Don't get a room on the city side and near the ice machine. Not a good night sleep
Comment from Hotel Management
Apr 24, 2015 by AL, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that your sleep was disturbed, and the downtown area was extra noisy that night. We look forward to welcoming you back in the near future. Sincerely, AL M. ALSALEH HOTEL NIGHT MANAGER
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft. Lauderdale

Sheraton Riverwalk

Posted Apr 15, 2015
Overall excellent facility. I would recommend for business or leisure.
Comment from Hotel Management
Apr 17, 2015 by AL, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, AL M. Alsaleh Hotel Night Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Everything was wonderful, great location , staff was very helpful and rooms were very comfortable and clean. We had a great view from our room and we were within walking distance to the arena. We would stay there again.
Comment from Hotel Management
Apr 17, 2015 by AL, Hotel Management
We are very happy to hear you had an enjoyable stay at our beautiful hotel and found that “everything was wonderful”. We look forward to welcoming you again in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel located right in the heart of downtown.

Posted Mar 30, 2015
We had a nice time here. The staff was very helpful and pleasant. The free shuttle was also a plus. The location was nice and we have no complaints.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Friendly staff make you feel happy and welcome!

Posted Mar 21, 2015
I've stayed in hotels all over the world. While many may have a nicer pool, not many have the outstanding staff as this particular Sheraton. Everyone--check in, bellman, shuttle drivers, waiters, housekeeping, managers--were super friendly and positive. It made a huge difference for a chain that could have been indifferent and uncaring. Even as I was leaving they were sweet to the last minute. How refreshing! The whole staff should get a gold star for outstanding service!
Comment from Hotel Management
Mar 26, 2015 by AL, Hotel Management
I would like to thank you very much for taking the time to share your experience. Your kind feedback and generous score 5/5 are greatly appreciated and have been shared with all hotel associates. Hearing that you found our staff and services “outstanding” made us very happy. In fact, your comments provide additional inspiration to our team and certainly make us all glad to know that our efforts have paid off. We'd love to see you again the next time you're headed to Tampa. Best, AL M. ALSALEH Hotel Night Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Great views, super friendly staff

Posted Mar 18, 2015
Pros: Friendly staff, spacious rooms.
Cons: I would say a good deep cleaning of the bathrooms or something to that effect. In between tiles were stained or in need of care.
Location: It's on Riverwalk. Take a walk and enjoy. Or do what I missed and check out Waterbikes which is nearby. Supposed to be a great way to view tampa.
Travelled for business and had a great three day experience. Stayed on club level which was great.
Comment from Hotel Management
Mar 26, 2015 by AL, Hotel Management
Thank you very much for your kind feedback. We are thrilled to hear that you enjoyed your stay with us and you had “a great experience”. We look forward to welcoming you back soon. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
We came for a one night stay. They provided us with Information about the town. The staff was excellent with vallet parking. They helped us with directions and getting a cab into town.
Comment from Hotel Management
Mar 17, 2015 by AL, Hotel Management
Thank you very much for taking the time to share your feedback. We are glad to hear that you enjoyed your stay, we look forward to welcoming you back soon Sincerely, AL M ALSALEH HOTEL NIGHT MANAGER