Ratings based on 1,090 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Overall experience was good as expected from a Westin hotel
Comment from Hotel Management
May 20, 2015 by LMaranzano, Hotel Management
Thank you for choosing the Westin Tampa Harbour Island! Come back and visit us again soon!
1 out of 5
by A verified travelerfrom Va

Hotel that will never be worth the cost.

Posted May 18, 2015
We stayed at the this lackluster poor excuse for a hotel after staying at a La Quinta Inn. The experience was horrible. Small rooms parking cost was high and it's right above a night club. Stay away. La Quinta is better.
3 out of 5
by A verified travelerfrom G

3 floor warning

Posted May 11, 2015
Expedia had no warning that if you book this hotel through them, you are only allowed to stay in the third floor, which is the "pet allowed floor" and it has the view of the roof. There was a dog barking all the time in the room next to us, and when I called to ask for a room Change is when I found out that we were only allowed to stay in that floor. The lady was rude and treated me as if I was inferior because of the "special rate" I booked through expedia. The hotel looks and feels outdated. $200 is not cheap, not only will I never stay there again. But most likely never book through expedia again. They should warn you about the type of room that you might get.
Comment from Hotel Management
May 16, 2015 by LMaranzano, Hotel Management
Greetings, We apologize for the experience you had that left you feeling inferior. Our staff takes pride in providing warm and friendly service to each of our guests. At your earliest convenience we would be happy to speak with you about your stay. Warmest Wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Apr 30, 2015
Location: Very nicely located on Harbour Island. I was attending a conference in the convention center and it was nice to be stay slightly away from it.
I booked my stay through Expedia and got very good rate including free wifi. The hotel is unpretentious, the staff very courteous. Whereas the breakfast buffet was so-so, lunch and late dinner at the bar were excellent.
Comment from Hotel Management
May 8, 2015 by LMaranzano, Hotel Management
Thank you for choosing the Westin Tampa Harbour Island! We are delighted you enjoyed your stay with us! Come back and visit us again soon!
3 out of 5
by A verified traveler

Disappointing

Posted Apr 29, 2015
Pros: The bed and room was comfortable and roomy. The location is close to convention center and convenient.
Cons: This hotel obviously needs a remodel. It is not as expensive as nearby hotels, but it definitely should not be given its condition.
Location: It is close to the Tampa Convention Center. The walking/running trail along the water is very nice.
I was very disappointed in my room which smelled like mildew. I was obviously put in the worst part of the hotel. The staff seemed upset that I had used Expedia to book the hotel instead of going to the hotel site. Otherwise they were friendly and helpful.
Comment from Hotel Management
May 1, 2015 by LMaranzano, Hotel Management
Greetings, We apologize for not exceeding your expectations during your most recent stay with us. We are glad to hear that the staff was friendly and helpful. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location but needs updating

Posted Apr 29, 2015
Pros: Location, food availability, bed
Cons: Upgrading the lobby and other public areas. Wear and tear is showing in many areas. In particular, hotels in humid areas should avoid wallpaper.
Location: Convention center, walking areas, restaurants, trolley, aquarium. Not much open after the sun goes down.
The staff was terrific and very helpful. Location was great and room was quiet.
Comment from Hotel Management
May 1, 2015 by LMaranzano, Hotel Management
Thank you for choosing the Westin Tampa Harbour Island! We are delighted to hear that you found that the staff was terrific and very helpful and that our location was great and room was quiet
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view, convenient location.

Posted Apr 20, 2015
I booked a King size deluxe room but they didn't have one available for us, we received 2 double beds. I came down from the room a few minutes later because my room key didn't work. The single man standing in front of me was given a King size deluxe room that wasn't available only 5 minutes prior- disappointing. Super friendly bar staff!
2 out of 5
by A verified travelerfrom Panama City, Florida

CUFFED AND STUFFED

Posted Apr 18, 2015
Pros: Valet was prompt and pleasant!
Cons: The condition of the hotel. The hotel restaurants food and service was a 1.5 star at best! Certainly not worth the money paid!
Location: Not much close to do! Next door Jackson's Bistro and Sushi bar (not affiliated with the Westin) had a WONDERFUL buffet! Couldn't ask for better food
First impressions last a life time! First the good news then to the bad! Upon arriving at the hotel the valet was very prompt with receiving our car and bringing our luggage to our room. The hotel smelled old and musty when we entered. The building condition is in need of a good scrub down and a face lift. The hotel staff went over and beyond explaining how they would like to ensure our stay was pleasant, however our first night we were awoken at 2:50 AM by a loud drunk man who kept screaming. We had to call the front desk twice before the police were summoned. The Tampa police quickly arrested the man and took him away. I have stayed at several other Westin properties and have NEVER experienced such an event. I expected much more from a Westin! We will not stay at this hotel in the future!
1 out of 5
by A verified travelerfrom CT

This place is a dump

Posted Apr 8, 2015
Pros: Location and view
Cons: Read the above review
Location: Read above
We went to the final four in Tampa. Paid a premium for a room close to arena. We booked 6 months before the tourney. When I see the name Westin, I have total confidence it is a really nice hotel. Wrong! This hotel was so old, dated, I can't say enough about how bad it is. It was like a hotel I would expect if I chose a cheap hotel by the airport for one night...something I could live with for one night for a cheap price. We saw 2 rooms because I kept saying this room is not ok, and I kept saying,"just put us in a nice room". I thought there must be some refurbished rooms, there were not. How bad was it? The bottom of the door in the bathroom was rotting out. Some type of mold in almost every corner of the room and bathroom. The bathroom was really the worst. We even ran out of hot water...cold showers...really? Old, worn carpet..I was afraid to walk around the room without shoes. The bar restaurant furniture was so old, I'm sure they were trying to act like it was retro. Great location, horrible hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location & proximity to cruiseport

Posted Apr 3, 2015
Pros: Location, location.
Location: Cruiseport, Channelside area
The only complaint I'd have is the hotel's claim that they would not hold guests' luggage for "security reasons," even though that was not an issue at the chain's property off Canal Street in Nola. (Admittedly, this was a request for a few hours after our 5-day cruise and we had stayed there before the cruise, but still ... really? And then, considering the Florida Aquarium (which we visited) was willing to keep our bags in lockup ... A bit of inconsistency on the ol' $3 bottled water in the room (one of the two had the tag on it, the other did not, so being an inveterate cheapskate I had to call the front desk to inquire if one was complimentary; I was told that both were free, but I'd ask. This is persnickety stuff, and the Westin barely measures up to its standards, though it's far from the nicest property in the brand.
Comment from Hotel Management
Apr 8, 2015 by LMaranzano, Hotel Management
Thank you for choosing the Westin Tampa Harbour Island~ We are delighted that you overall enjoy your night here before your cruise! We hope to see you again!