We booked our entire Morocco stay on our own, and this was probably our one miss. This riad was a taxi ride or 15 min walk from the Chefchouen medina, and when we asked for a heater we were told there weren't any, so we FROZE the two nights we stayed there. There was no thought given to making this a nice place to stay - we had one small mirror in the room that was hung on a lamp, otherwise the walls were white - it was a regular house. Breakfast was NOT included, the only riad we stayed at where it wasn't, and I was told I could pay 10 euros for one load of laundry that would be line dried - and the forecast was for pouring rain the next day.