Ratings based on 210 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.9 Hotel condition
They paid and stayed.
for Everyoneby Bryan from Albuquerque, NM
Never againPosted Nov 19, 2013
Pros: Nice courtyard.
Cons: It seemed the room hadn't been cleaned since the '70s.
Location: Decent walk to the plaza. Across the street from a grocery store. Close to food.
The front desk attendant was not very friendly (we were inconveniencing her while she was spending time with her boyfriend), and she sent us away to our room. The room was less than clean. The heating system was falling off the wall, the curtains were duck taped where there were holes, the lampshades on the walls (the two mounted on the walls next to the beds) had melted and never been replaced, one of the lamps did not even have a bulb, and the smoke detector was detached, hanging from the ceiling. The main, free-standing lamp was covered in dust and cobwebs with scattered holes in the lampshade; every single pillow was covered in stains, so I used my sweatshirt as a pillow instead (picture included); the carpet was coming up from the floor--there were holes in the carpet along the walls. There were hairs on the floor in the bathroom; there were stains in the bathtub (we did not shower during this stay...). The walls had stains and badly patched holes. Disappointing would say the very, very least.
for Everyoneby A verified traveler from Albuquerque, NM
Better places in town for same pricePosted Oct 28, 2013
Location: Close to town, but not really a good thing. Traffic was a problem blocking the parking lot making it difficult to get in and out.
The exterior of hotel is dreadful, huge potholes in parking lot, difficult getting in and out of parking lot, rundown looking. Inside the rooms are okay and clean. No fridge or hairdryers, lights very dim making room seem dark at all times.
Jan 5, 2013 by
Thanks for your business and comments. Sorry we didn't meet your expectations. Our team's efforts are to provide friendly Guest oriented service. The dim lighting is an area we can easily address and we'll do so.
for Familiesby A verified traveler from Sapulpa, OK
Convenient location, friendly staff.Posted Oct 26, 2013
Pros: With one bed, room was expansive, not cramped. All personnel were very friendly and helpful.
Cons: No microwave or small refrigerator equals a nuisance. But, we could get ice in the lobby. Wanted to reheat coffee, and make popcorn, but could not.
Location: A grocery store is across the street, a favorite fast food 2 blocks away, shopping at Taos Plaza is 5 blocks away. Good restaurants within 6 blocks.
Stayed in Taos as a "home base" this trip. Took day trips to Chama and Santa Fe. Beautiful area for photos at dusk and dawn, especially. Love New Mexican style Mexican food throughout the area.. No "Tex-Mex". Just like "left" and "right" in a car, I am used to to the same in bathtubs/showers. However, the hot/cold in the bathtub seemed backward to us. We even changed rooms, but finally discovered it was "operator error". (Cold, left; hot, right.) As with much of Taos, parking can be a little challenging. Finding the Indian Hills south driveway after dark requires close attention. It is near a traffic light but has no access to the side road. Not a problem, just a little odd. I learned after missing the turn only once. And driving to/from parking to lobby requires slipping around the corner on the shoulder of the road. There is room, and it is safe, just drive slowly. Rooms are in the process if being updated, and it shows. Our room was clean and fresh. Staying at Indian Hills is a good balance between convenience and cost. We will consider staying there next year, as well.
Jan 5, 2013 by
Thanks for your review. Glad we met most of your needs. Our Associates work hard to help Guests enjoy their Taos experience and we all appreciate your business and taking the time to comment!
for Everyoneby Laura from Colorado
Great Location - Old AccomodationsPosted Oct 19, 2013
This hotel is very old and run down. Really needs renovations, but the location is ideal. Only a short walk to the Plaza (some of it on sidewalk, some of it not). It was "liveable", but not nice.
Jan 5, 2013 by
We appreciate your review. Our strongest claim to fame is our convenient downtown location. Hope we continually improve our accommodations and meet your needs even better next visit.
for Everyoneby A verified traveler
Big room, very comfortable king size bed, viewsPosted Oct 15, 2013
Pros: location, big room comfortable king bed, view of mountains
Cons: work is under way and adressing previous areas of concern, daily up grades and repairs
Location: walking distance to Plaza de Taos and historic downtown Taos many shops, galaries, and resturants and entertainment
check in was easy professional and very helpful aquainting us with things to do during our 4 day stay in Taos
Jan 5, 2013 by
We all appreciate both your business and your review. Glad we were able to be your "tour guides" and hope you'll include Taos and Indian Hills Inn, Taos Plaza again in your travel plans.
Posted Aug 25, 2013 on Hotels.com
Jan 5, 2013 by John
Thanks for the 5 stars!!! We don't always make that grade but always aim to do so.
for Familiesby jimmy from vermont
Posted Aug 18, 2013 on Hotels.com
great location, good price, though it seems as if there is a disturbing "resident" welfare population with many dogs and lots of smoking and sitting around.
Jan 6, 2013 by John
Thanks for your review and observations. Our two most common comments are about the great location and our always reasonable values. As a pet friendly hotel, we do sometimes have a number of pets. Since most our rooms are non smoking, smokers do spend time outside huffing and puffing. Our numerous easy chairs on the porches and grassy courtyard are there for Guests to enjoy.
for Personal Eventby Carolyn from Albuquerque
Garden is a quiet oasisPosted Aug 17, 2013 on Hotels.com
In the midst of the traffic and bustle of close-to-the-Plaza Taos, the garden is a beautiful, quiet escape. But bring your own hangers and go out for breakfast.
for Couplesby David from Taos
close to plazaPosted Aug 8, 2013 on Hotels.com
clean and cozy. very private. nice place to sit and relax outside.
Recommendedby A verified traveler
Indian Hills @ Taos NMPosted Aug 6, 2013 on Hotels.com
the hotel was located in a perfect spot The courtyard and pool was a bonus I did not anticipate on