Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Colorado

Would not stay there again.

Posted Sep 17, 2014
Pros: Nothing
Cons: Needs a lot of improvement!
Location: Not much
No very good. Needs improvements TV and cable old. Could not enjoy the balcony not clean!
2 out of 5
by A verified traveler from Colorado

Hotel pictures are very misleading

Posted Sep 5, 2014
Getting to our room was a good picture of what the room was going to be like. Trash had not been picked up from the hallway. Carpet in room was stained. There was bird poop on the balcony so we could not sit or look out from there.
3 out of 5
for Everyone
by A verified traveler from Rio Rancho, NM

It was OK, but due for a facelift.

Posted Sep 4, 2014
Pros: See above.
Cons: See above.
Location: If you've have never had a Taos Green Chili Beer at Eskes Bar and Grill, you're missing out!
The price was not cheap but acceptable for a single guy on a motorcycle trip. The room needed refurbished: lamp switches work poorly, shower head was full of lime from hard water, wash basin faucet aerator was damaged due to lime from hard water, corners show effects of wear and unthorough cleaning, failing concrete on sidewalks, driveways and parking areas asphalt in disrepair. The most annoying thing was the motel guidebook in the room was very out of date. TV listings were no good, there is no dining room open daily, breakfast starts at 7:00 not 6:30. The bed was comfortable, the carpet looked reasonably clean, the linens and towels were clean, soft and not worn. The motel is comprised of several buildings. My room was out of the way and was nice and quiet. The motel is a short walk to the Taos Plaza, shopping and some restaurants.
4 out of 5
for Everyone
by A verified traveler from ohio

Totally worth every penny

Posted Aug 31, 2014
Pros: Everything
Cons: TV
Location: Walking distance from plaza
We got up graded so we and our friends could have rooms next to each other for free.we never even ask and it was taken care of before we even arrived.the whole staff was so friendly.room was very room.the pool,hot tub,bar and lounge were great.the best $70 for a room ever.everynight you get a free native dance.hands down worth the money
4 out of 5
for Everyone
by A verified traveler from Longmont, CO

A Pleasure

Posted Aug 22, 2014
Pros: The pool, breakfast & staff
Cons: perhaps the bathrooms need some updating & those "Do Not Disturb" door hangers should be readily available.
Location: The casinos, local restaurants, pretty much whatever you need.
Had the pleasure of staying there last summer & again this summer. A friend of ours stayed at the hotel across the street & altho their rooms are quite nicer (which you only sleep in anyway) she thought the Kacina was way better in the amenities category. Bigger pool, cafe & lounge (altho it never seems to be open when we're there). We will be back again next summer.....
2 out of 5
by A verified traveler from New Mexico

Hotel in walking distance to Plaza

Posted Aug 8, 2014
Pros: Location
Location: Upgrade the rooms. More help in the breakfast room.
Main building and lobby looked very nice, old, but stylish. We must have been assigned the oldest room, uncomfortable chairs, small fridge on the floor still had food from a previous guest in it. Bathroom was old and needed remodeling. No coffee maker in the room. Free breakfast was to be served, to chose from menu, in the breakfast room. Only one person running the fare. It took us 1 1/4 hrs to have a bowl of cereal and toast with coffee. I would not go back to this hotel. Sorry.
5 out of 5
for Everyone
by A verified traveler from Amarillo, Tx

Great for the price!

Posted Aug 6, 2014
It was quiet and very restful! The staff was pleasantly friendly and helpful! Could not have asked for better. Sleep well! Did not eat breakfast. Have in past and it was excellent. Can not wait till I get to return!
2 out of 5
by A verified traveler from Texas

Don't go if you have high expectations

Posted Jul 26, 2014
Staff seem overworked especially in the Kiva restaurant. Front desk doesn't give you a warm welcome and are not helpful. The rooms are dated with old small TV's, low wattage lamps and dark carpets which doesn't engender a warm welcome. Our air conditioner was undersized for the room and had a difficult time keeping it cool. The WIFI service was intermittent and slow - to get decent service you have to hang out in the lobby area. The ice maker didn't have ice a couple of times. One the plus side the hotel was quiet and the housekeeping staff did a good job and was very friendly. Free breakfast was a plus. Hotel is 4 blocks from the Plaza - an easy walk. Showers were hot with lots of hot water. The hot tub is closed for the summer months we were told.
2 out of 5
by A verified traveler

Resterant style free breakfast

Posted Jul 25, 2014
No water glasses cleaning incomplete master key left in room. Safety concerns
4 out of 5
for Business Travelers
by Kenny from NW New Mexico

Posted Jul 22, 2014 on Hotels.com
For a Historic hotel the rooms were comfortable and clean. The carpets are in need of being replaced. The breakfast was good as was the service. I recommend this Hotel for any budget conscience travelers. Great "Local" flavor !