Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

old hotel

Posted Jul 1, 2015
This hotel was older and worn. Bathroom had been updated with tile. Room felt dirty. Carpet felt sticky. The entry light switch did not work, so we had to plug and unplug the lamp instead. I had plugged in the iPad to charge, but the outlet must have been bad, because in the morning, to my disappointment, it had not charged. I was surprised the room did have a hair dryer. This was the first hotel that I have seen with Dial soap dispensers at the sink and in the shower instead of small bottles of toiletries. All doors opened to the outside and felt creepy....of course we did arrive late at night, there was a music festival occurring and some vacationers seemed tipsy. There was only one set of outdoor stairs to access the 2nd floor, so there was a long walk to get to rooms. We did not see an elevator to access our room. Indoor swimming pool was in a "dungeon". The staff was friendly and helpful. In its day this hotel was probably very nice, but it is way past "its day" and seriously needs updating. We would not stay here again.
2 out of 5
by A verified traveler

Not so hot

Posted Jun 29, 2015
Pros: Location is not bad.
Cons: Remodel the hotel.
Location: Satisfactory.
No coffee, bar soap, or shampoo. Carpet was dirty. Did room cleaning piecemeal. Children of housekeepers outside rooms making lots of noise.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
For a last minute overnight stay - okay. However, the carpets were so dirty I did not want to take my shoes off. There was not a good area to walk my dog. Otherwise not too bad.
1 out of 5
by A verified traveler

Avoid if possible.

Posted Jun 16, 2015
Location: Taos was a blast.
I was stepping on thorns the first night. Told staff and was told they would vacuum. They never did, so I stepped on a few more before I left. WiFi was terrible.
2 out of 5
by A verified traveler

Posted Jun 12, 2015
Spent two nights in this dump. Nothing about the reservation, and nothing at check in mentioned that there was no housekeeping services or clean towels during the stay. Should have camped out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Taos stay

Posted Jun 10, 2015
Pros: Everything
Cons: the breakfast could stay open 1 hour longer roll out beds should be available to more customers
Location: great locations
Excellent very accommodating I would stay here again the pool was heated and the hot tub was all in doors great to relax in after a long day a sight seeing
1 out of 5
by A verified traveler from New Mexico

Dirty Room

Posted Jun 6, 2015
There was human feces piled up in the toilet when we arrived. Trash on the floor and inside trash can. There was pubic hair all over one of the beds. The linens wasn't changed, or smelled. We arrived late at night about 11 pm so there wasn't much any one could do to help us. I met with the manager on duty the next day and she told me to take it up with Expedia. This told me she did not want to deal with the issue at hand. This was a very bad experience for me and my daughter. I'm surprised this hotel was recommended by you, Expedia. I need some one to contact me and resolve this issue.
Comment from Hotel Management
Jun 12, 2015 by *, Hotel Management
I am so sorry that you had a bad experience we would never tell anyone to resolve their issues with expedia however when paying with a third party such as expedia and are requesting a refund you do unfortunately have to go through them. That may have been the miscommunication
3 out of 5
Recommended
for Everyone
by A verified traveler from belen, nm

Nice hotel. Everything was as expected.

Posted May 18, 2015
Cons: Pool was acceptable but could have been a little cleaner.
Hotel was far from road so was quiet. Close to restaurants and attractions.
1 out of 5
by A verified traveler from Missouri

Unforgivable!!

Posted Apr 3, 2015
First room had hair on sheets when rolling back the comforter. All drawers were broken in the dresser. Had to leave clothes in suitcase for 5 days. Rollaway bed was so uncomfortable that our son slept on the floor. Requested to move to another room and it took 2 days for staff to accommodate this request. Second room had two double beds. One bed tilted up on one side about 18 inches if you did not stay in middle or right side of bed. Also, on floor of bathroom around toilet seal their was a constant leak so we had to keep a towel wrapped around base of toilet. Holes in towels and carpet. Best advice....keep on looking!!!!!
2 out of 5
by A verified traveler

A for effort but

Posted Mar 25, 2015
Pros: The staff and management were very friendly and professional. It is also in a great location for anything you want to do in Taos.
Cons: Update the property. Get new beds and linens and fix the doors and toilets.
Location: There is a great Italian restaurant right across the street that the front desk staff recommended and it was awesome. Great food and great ambiance.
The front desk staff at the hotel was great but the facility left a lot to be desired. Breakfast was great. When we checked in our room was dirty. The towels from previous guest were still on the floor of the bathroom and food was still in the fridge. The staff promptly moved us to a new room a few doors down. This room however did not have towels which they also promptly rectified. They told me they had a new housekeeper that started that day and clearly was not with the program yet. The new room seemed clean but the beds were very hard and the toilet started to back up after the first use. Overall this property is very dated. The staff were very courteous and professional and did the best they could to make the best of a bad situation. The property is well maintained but it is aging and there are signs of this everywhere. Fortunately we were only staying one night so we were able to make the best of it.