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Reviews of Abbaye des Capucins Spa & Resort

4 out of 5
Abbaye des Capucins Spa & Resort
6-8 Quai De Verdun, Montauban

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 565 reviews" "
Rating 8 - Good. 180 out of 565 reviews" "
Rating 6 - Okay. 39 out of 565 reviews" "
Rating 4 - Poor. 15 out of 565 reviews" "
Rating 2 - Terrible. 9 out of 565 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Neil, Charlotte

Stayed 1 night in Sep 2023
Response from A.R Deputy director on Dec 26, 2023
Dear customer,It is with surprise and disappointment that we receive your feedback regarding your recent stay with us; our teams make it a point of honor to prioritize customer satisfaction on a daily basis, and we are truly sorry to see that nothing could meet your expectations.Please do not hesitate to contact us so that we can discuss this together. We hope to have the opportunity in the future to regain your trust.Best regards,A.R Deputy Director

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If not for the AC blocked and be usable it would have been great I would like to point out the professionalism of Brenna she was really of great help and attentive. Thank you Brenna
Stayed 3 nights in Oct 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Carter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Jun 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

bertrand

Traveled with partner
Disliked: Property conditions & facilities
Terrible rooms
Stayed 3 nights in Mar 2023

10/10 Excellent

Harriet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location and friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

Nevil

Liked: Cleanliness, property conditions & facilities, room comfort
Short 1 night stay.
Stayed 1 night in Dec 2022

6/10 Okay

melissa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice except that my bathroom shower smelled musty. Spacious rooms, but no telephone to call the front desk. Extremely unhelpful front desk personnel. Before booking the reservation, I called to make sure that someone spoke English as advertised and the person who answered the phone did. I was driving in the dark and rain, so I wanted to get there, but was also hungry arriving around 9:30 PM. I asked if there were any restaurants that would be open she said she has no idea. I asked again, trying to get an indication of if I would be able to find food there when I arrived; she just kept saying no idea with no willingness to help. I feel like that’s basic the front desk should know whether guests can get food or not. At least have the name of one or two late night places or delivery info available. So I arrive at 9:40 PM and GPS took me to an old wooden back door with the name of the hotel above the door as if it’s a legitimate entrance. I had to pull into an alley because there was no parking and the doors were bolted. I called to tell them I was at the door but the front desk person hung up on me. I called back three times and kept hanging up on me. When I finally found the way, she told me she is the security person there and speaks no English. It could have been a great experience, instead, I spent my one night going to sleep hungry and frustrated.
Stayed 1 night in Dec 2022

8/10 Good

Robert, Nanaimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were friendly and helpful
Stayed 1 night in Oct 2022

10/10 Excellent

Richard, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stop.
Our second stay. Comfortable bed and pillows. Room was very austere and bedside tables were tiny stools. Too small for a book and phone. The public rooms are lovely, full of antiques and art works. Unfortunately the lovely restaurant was closed for a wedding, which was disappointing but we ate in the bar area. The meal was good but extremely expensive and minimalist. I had a small piece of fish on peas, no other vegetables. Fruit salad was excellent. Check in was efficient. Plenty of secure car parking space. 10 minutes walk from centre. No alternative places to eat nearby.
Stayed 1 night in Mar 2022
Response from Bérangère V. on Apr 13, 2022
Dear guest, Thank you for your opinion, at the Abbaye des Capucins, we have several categories of rooms, do not hesitate to tell us if the room does not meet your expectations. We have taken note of your comments on the catering and are forwarding them to the service. Looking award to wecome you Kind regards

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely beautiful place and a 10 minute walk to the Ingres Musee. AWESOME!
Stayed 1 night in Nov 2021
Response from Bérangère V. on Dec 30, 2021
Dear Guest, First of all,thank you for taking the time to share your review following your recent stay at the Abbaye des Capucins. We are delighted to read that you enjoyed the place and its proximity to the city center. Waiting to welcome you soon. Kind regards

8/10 Good

BARRY, Dublin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location close to centre of town. Bit disappointed that as a Spa and Resort hotel there was only an outdoor pool which was closed (October)
Stayed 2 nights in Oct 2021

10/10 Excellent

Vrabcho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel next to the river
Fantastic hotel next to the river. Lovely family room. Sadly we didn’t get to enjoy to Spa facilities.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service
No facilities available. Couldn’t even get food at the hotel
Stayed 1 night in Aug 2020

10/10 Excellent

MR M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! We travelled with 4 dogs , not a problem . Big carpark and amazing history
Stayed 1 night in Jan 2020

10/10 Excellent

ALLAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Beautiful hotel in a beautiful town . The front of staff were fantastic , helping us with bike hire at 4 euros a day , down to where to visit and which villages to explore . The hotel room was perfect and the pool area , a peaceful haven . We loved this hotel and would highly recommend it to anyone visiting the area
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in good location. Didnt try spa or pool but they looked fine.
Stayed 1 night in Sep 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice venue and very nice staff. Free parking on the premises was appreciated.
Stayed 1 night in Jun 2019

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place in a lovely town
Stayed 1 night in May 2019

6/10 Okay

Dominique

Nothing special
We stayed in this hotel on the way home with our 2 small dogs dogs. I t was clearly stated on the hotel.com web site that dog's are free, which was a surprise at the time. When checking in we were told that the dogs would cost 10 euros each. I said that the web site had said that dogs were free. We went into an argument about the 20 euros. The manager then appeared and in a very snotty attitude said that they would drop the 20 euros as if they were doing me a favour. This was not a good start. The room was small but clean. No coffee/tea facilities. The breakfast was varied and the breakfast room were staff happy and helpful, unlike reception. Plenty of parking. Just such a shame that they had to be so rude.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good and convenient, clean, nice staff , we will come back
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Good - Dinner Dissapointing
Hotel very good and comfortable, but restaurant service very poor indeed. Serving staff did their best, but we had to wait 1hour for the first course! Obviously the kitchen could not cope with the amount of guests; poor management planning. We will not return to this hotel, as the dinner fiasco spoilt our stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We very nice hotel. Large rooms and very comfortable beds. We had a beautiful room overlooking the courtyard. Staff was very helpful
Stayed 1 night in Oct 2018

8/10 Good

colin, hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town.
Short walk into main old town - for restaurants/shops etc. And for Sat morning market.
Stayed 1 night in Aug 2018
Response from Laetitia BERGES on Sep 18, 2018
Thank you very much for your feedback following your recent stay at L’ Abbaye des Capucins. We were happy to learn that you enjoyed your visit and we look forward to have the pleasure of welcoming you back soon. Best Regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and friendly staff. Food excellent and close to old and new town and river
Stayed 2 nights in Jul 2018
Response from Laetitia BERGES on Sep 4, 2018
Thank you very much for your feedback following your recent stay at l’Abbaye des Capucins. We were happy to learn that you enjoyed your visit and we look forward to have the pleasure of welcoming you back soon. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Convenient to town and fireworks
Very nice facility. AC was not working properly, draining on carpet, not cooling room adequately.
Stayed 1 night in Jul 2018

6/10 Okay

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Air conditioner didn’t work and after calling reception to ask for it to be fixed we were left without any updates until I called asking only to be told “the unit is broken and can’t be fixed”
Stayed 1 night in Jun 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet. Room a bit warm. Free coffee in reception a bonus!
Stayed 1 night in May 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the line in Montauban
Amazing place worthy of a 4 and half star rating

8/10 Good

oma, Spain

Liked: Cleanliness, property conditions & facilities, room comfort
A great stopover
We stayed overnight out of season so cannot really comment on the pooland spa facilities. The public areas and room were lovely. The meal options were limited to a choice between two table d’hote menus, both were expensive but the meal we chose was very good. The only criticism would be that the reception staff were less than enthusiastic.
Stayed 1 night in Apr 2018

8/10 Good

Alejandro, Innisfil, ontario, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not in time
Every one was great except for the guy at the front desk on check in. He was busy with something else. Also maybe a different more efficient answering phone system would work Otherwise it was an amazing hotel
Stayed 1 night in Mar 2018

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this historic hotel
Very nice room. Lovely young ladies on reception. All good. And free parking!
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent Hotel
We stayed here on our way to Spain and again on our return. The hotel was fabulous, the staff were excellent and it was very clean. The only down side was because we were travelling with our dog we were not allowed in the restaurant which we totally understood. We asked could we eat in the bar area and we were refused. We could not understand this as there was only us in the bar. We ended up having room service . Having said that we would recommend this hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and comfort
Everything about the hotel was what I expect for a 4 star standard. The breakfast was particularly good.
Stayed 2 nights in Oct 2017

10/10 Excellent

Derek, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Fabulous
Stayed 1 night in Aug 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Dream atmosphere. Arrived too late for dinner but got dessert and glass of port in the garden restaurant. Elegant, spacious room. Everything seemed new, spotless, yet hotel opened 10 years ago. Artwork everywhere. Exceptional finishing. Historic building. Impeccable service. Good sized pool.unbeatable price.
Stayed 1 night in Aug 2017
Dear Guest, Thank you very much for your feedback following your recent stay at L’ Abbaye des Capucins. We were happy to learn that you enjoyed your visit and we look forward to have the pleasure of welcoming you back soon. Best Regards, Jean-Luc Martinez Hotel Director

10/10 Excellent

Robin, UK, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We spent 5 nights in the hotel. A great renovation of the abbey buildings. And the local area was fascinating with just a 10 minute walk to the main city square.
Stayed 5 nights in Aug 2017
Response from Monsieur MARTINEZ on Aug 24, 2017
Dear Guest, Thank you very much for taking the time to leave us your feedback following your recent stay at l’Abbaye des Capucins. We were happy to learn you enjoyed your visit. We took also very good note of your remark concerning our restaurant which has already been shared with the concerned department in order to take the necessary steps to avoid any recurrence of such situations in the future. We are looking forward to have the pleasure of welcoming you back very soon at our property in order to make you live another enriching experience. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice place to take a break from larger cities of the area. Within walking distance to historic area. Helpful staff. Lovely pool area. We did not use the bar or restaurant. It was noisy very early Sunday morning with people returning to the hotel.