View from property

Reviews of The Originals City, Hôtel Rive Droite, Albi (Ex Cantepau)

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 98 out of 343 reviews" "
Rating 8 - Good. 162 out of 343 reviews" "
Rating 6 - Okay. 55 out of 343 reviews" "
Rating 4 - Poor. 19 out of 343 reviews" "
Rating 2 - Terrible. 9 out of 343 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, everything nearby.
Very nicely located with all Albi’s beautiful sights a short walk away. The Hotel is no-frills. clean and comfortable. Easy parking and check in/check out were flawless. The hotel personnel were professional, and friendly. I would gladly stay there again.
Stayed 2 nights in Mar 2023
Response from Atika on Mar 25, 2023
Hello Kenneth !Were very happy to have met your expectation Thank you a lot for your warm feedback. We hope to see you again whith great pleasure :)Whith all our attention,The reception

10/10 Excellent

Susan

Stayed 1 night in Jul 2022
Response from Hotel Rive Droite on Oct 16, 2023
Merci pour votre note ! Nous nous réjouissons d'apprendre que votre s'est bien passé.Bien cordialement,

10/10 Excellent

Simeon

Stayed 2 nights in Jun 2022
Response from Hotel Rive Droite on Oct 16, 2023
Merci pour votre note ! Nous nous réjouissons d'apprendre que votre s'est bien passé.Bien cordialement,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop, good choice and value.
Good choice for an overnight stop. Managed to top up battery on my PHEV. Hotel manages to everything competently. Receptionist on arrival was very helpful.
Stayed 1 night in May 2022
Response from Hotel Rive Droite on Oct 16, 2023
Thank you for your comment ! We are pleased to hear that your stay went well.Kind regards

2/10 Terrible

Mary Jane

Liked: Cleanliness
Disliked: Staff & service
No
After I checked in, I was told that there was no internet. It wasn’t a temporary outage but rather a “problem “. I ultimately decided that I would leave. I have asked for a refund.
Stayed 2 nights in Apr 2022
Response from direction on May 3, 2022
Dear Sir, thank you for your comment. We do have a slight problem with the wifi that has been repared. Sorry for the inconvenience, it is a problem that can happen unfortunately. Kind regards,

8/10 Good

Hayley, Guernsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to base ourselves whilst renovating our house 10 minutes away. It ticked all the boxes for a clean base, hot bath and a comfortable bed. The staff were very friendly and helpful and the breakfast was a good start to a hard days work
Stayed 3 nights in Feb 2020
Response from Kbertaux on Mar 12, 2020
Thank you for your comment, we were pleased to welcome you. Good luck with the renovations, Kind regards,

10/10 Excellent

Philip

Stayed 1 night in Sep 2019

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Big room and bathroom. Good breakfast. Window blinds need repair. Convenient location.
Stayed 1 night in May 2019

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t bother.
30 minute check in due to confusion over payment with receptionist and no apology! 360 room hotel and no one speaks English in the building! Finally get my room - characterless empty chamber with no view! finally spent 45 minutes trying to connect wi fi which failed so gave up. Breakfast was cold as well. Hotel is full of elderly Spanish who appear to be on a govt subsidised break. No bar no entertainment just a vast hotel with no character. I could go on but overall a very disappointing stay.
Stayed 1 night in May 2019
Response from NAJIHA on Jun 1, 2019
Visiblement votre patience a été mise à mal, nous en sommes désolés car nous n’avions encore jamais eu ce retour de la part de clients. Même si nous sommes attristés par tant de critiques, elles reflètent un réel sentiment d'insatisfaction de votre part, nous allons essayer d'en tenir compte pour améliorer nos prestations.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and great location
Great hotel with free parking within walking distance of Albi. Really friendly owners and a great breakfasts at just 9 Euro.
Stayed 3 nights in Feb 2019
Response from Najiha on Feb 19, 2019
Tnak you for this note !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is perfect. Away of the touristic lanes, but in 10 minute walking distance to the major attractions: museums and the Cathedral. Clean and very friendly. Very close to a Michelin Star restaurant. Downtown is a lot to discover. Three days is a perfect stay.
Stayed 1 night in Oct 2018
Response from Renaud on Oct 27, 2018
We are pleased that you have been satisfied with the location of our hotel, the cleanliness and our welcome. The whole team thanks you for this comment!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stopover to see Tolouse Lautrec`s town.
Nice place,easy to find,good room,friendly staff....and free parking! Busy area with heavy traffic,across river from old City,maybe 15/20mins walk. Did not pay attention to area walking to old City....came back thru empty streets to hotel. Nothing there...nothing...all little shops...no bars,bistros,restaurants...nothing. went back to old City for dinner,walked back thru dark empty streets to hotel. Saw 1 back street restaurant open! Went to bed left early. Nice place for sleeping,with free parking.....otherwise....better to be closer to the sights.
Stayed 1 night in Oct 2018
Response from Najiha-Reception on Oct 15, 2018
Thank you for sharing your experience here!

10/10 Excellent

michele, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent location. Great value for money. Would definitely recommend
Stayed 1 night in Aug 2018
Response from Renaud on Sep 4, 2018
We are happy to note your satisfaction

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient hotel near the centre, and a good breakfast.
Stayed 1 night in Aug 2018
Response from Renaud on Aug 7, 2018
Thanks for sharing your experience

6/10 Okay

Gilann

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Checking was closed for the day and no prior notification. We almost had to find another hotel. Very bad experience!
Stayed 1 night in Sep 2017
Response from Renaud on Sep 17, 2017
You must make a mistake and you must err in the hotel for your comment because our establishment is open all day, all year, from 6h30 to 21h00, and at night a guard on site is your disposition.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
ONE NIGHT STOP OVER AFTER A WEDDING.
Staff were very helpful and friendly. Room was ok. bed comfortable. It was very warm and with no ac it was very hot and stuffy. Breakfast was great.
Stayed 1 night in Aug 2017
Response from Renaud- La Reception on Sep 2, 2017
We are pleased to note that you have been satisfied with your stay at our property

10/10 Excellent

J.D.P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Good Value Good Location
Very friendly service, great location, only 12-15 min walk to the famous Cathedral. Breakfast was good, extensive continental breakfast choices. Parking free and easy in the street or in the hotel parking. Bathroom small, shower tiny, buth despite this would certainly repeat staying there again.
Stayed 1 night in Jul 2017
Response from Renaud on Aug 23, 2017
Thank you for this very nice return! It is a pleasure to know that we were able to satisfy you during your stay in our hotel.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value at a nice hotel
Staff was very friendly. The mattress sagged some but the room was very nice. Location was convenient for walking to the sights. Free parking was appreciated.
Response from Renaud on May 3, 2017
We are delighted that you have been able to fully appreciate the quality of our rooms, the warm welcome provided by our staff and the situation offered by the hotel. We hope to have the pleasure of welcoming you back to our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Second time I've stayed here, good clean hotel, friendly staff, good parking and a shortish walk for the centre of Albi, which is a beautiful city.

6/10 Okay

Verified traveler

Disliked: Room comfort
Tiny shower, impossible to shower
It was the second time we slept in this hotel, but it'll be the last one. We booked (and payed) the same for both stays,but this time our room had a tiny bathroom with a shower so small we couldn't even fit.

6/10 Okay

Anthony, Perpignan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Philip
Initially I was disappointed because it was cold and raining when I arrived and the access to the hotel was closed and when I eventually arrived the little carpark was full. The reception closes at 21h00. The room itself was clean and warm though the shower was a bit cramped. The hotel restaurant was not ope but there were soe restaurants nearby.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Judit, Sant Julià de Lòria

Liked: Cleanliness, room comfort
Comfy, free parking & good value
Hotel located near the city center with free parking. The room was quite big and clean. Our room (standard) had a queen bed and an en suite bathroom with a bath. Although everything was comfy, we had a little problem with the plumbing, since the water was hot enough but with lack of potency. Free wifi worked perfectly. The guy on the front desk was nice and helpful

6/10 Okay

Diane, Hampshire

Liked: Staff & service
Albi stopover
Stayed one night as a stopover, hotel relatively easy to find, reasonable central to main attractions such as cathedral and restaurants (approx. 10 min walk with lovely views of river and cathedral). Parking space limited but managed to squeeze onto driveway. All staff very pleasant and helpful. Room clean and neat, bathroom compact especially the shower! Very good breakfast, easy links to main routes out of town.

4/10 Poor

Brookline, Boston, Massachusetts

Liked: Cleanliness
Disliked: Staff & service, room comfort
No air conditioning in the middle of a heat wave
Took this hotel on the recommendations of Expedia reviews but it was very disappointing. It was hard to talk to the staff as no one stayed at the front desk and the rooms were very small and not air conditioned. It did not deserve such a high rating. The breakfast was relatively expensive with no special touches. Would not recommend for a summer trip to France.

10/10 Excellent

Martin, Newbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night - lovely hotel - couldn't fault it. Good choice for breakfast, staff very friendly.

10/10 Excellent

Suzanne, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albi
Hotel staff, even though limited in English, was incredibly polite and helpful. Breakfast was sumptuous and well worth the cost. Excellent location, with everything we wanted to see within walking distance. Parking was sufficient.

6/10 Okay

mr jack d, abbotsford

Liked: Staff & service
Disliked: Cleanliness
average hotel
Hotel was fine, good breakfast. However mold was in the corners.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. Clean and comfortable. Excellent buffet breakfast. Located 5 min walk from centre of Albi.

8/10 Good

Robert, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An adequate, clean and generally friendly hotel.
The standard room is quite adequate in size. The bathroom is large, but the tub is an unsafe four footer that is extremely deep and slippery. Be careful !! Overall the room was comfortable although a little worn. This is the fault of customers who are a bit hard on hotel furniture. The breakfast is typical, quite alright, but expensive at 9.5 euros. Remember, this is France and breakfasts are never included and usually overpriced. The staff is quite friendly and very helpful. If we were to return to Albi we would likely stay there again.

10/10 Excellent

Colin, Picton, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the old part of town
Stayed here for one night in September 2014.The hotel was extremely clean and the staff were very friendly and helpful. The walk to the old part of town took about 15 mins, and there were a number of restaurants there. I would certainly recommend this hotel to anyone.

8/10 Good

SM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
Graciously allowed us to park securely before our check-in time. Easy 10-minute walk to the old-town. Excellent breakfast. Very high tub - difficult for older clients.

8/10 Good

Gene, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location for Budget Friendly Hotel
Stayed for one night in Albi, France. Hotel staff had good recommendations for dinner for a Sunday late afternoon arrival and provided a map of the sites in Albi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
We only stopped one night but this proved to be a good budget hotels within easy reach of the city centre just a quick stroll across the river

6/10 Okay

tanya, boston

Liked: Cleanliness, staff & service
Okay hotel in good location.
Good location. Room was nice but bathroom is so-so. Breakfast is quite good.

10/10 Excellent

GStape, Atlanta Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a good price
We reserved comfort double rooms for the first night on France. We had plenty of room for all of the luggage w so we could move with ease. The roon was clean with a good shower. The bed was queen size and was comfortable. The hotel is a short walk to the historical center crossing the river Tarn. The hotel staff was very pleasant and eager to help. We will stay there again when in Albi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Practical option
Tastefully furnished, calm atmosphere, great location and easy parking made this a practical location and it was good value for money. The room was a bit small and hot, the shower was one of the smallest ever!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
very good but the walk to the must-see sights in the heat was a little too much. I would like to mention the the receptionist who was on duty at the time we arrived, was charming and very helpful. We arrived at about 5pm on the 18th of August.

10/10 Excellent

Nicoll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly placed for seeing the sights of the city
The hotel staff are very welcoming and helpful. They understand english if you speak slowly. The rooms are clean and comfortable and if you are lucky to get a room on the front you will have a great view. Breakfast is continental with plenty of choice very good value for money. Overall I would recommend this hotel for 1 to two nights stay to see the sights of Albi. Plus they have free car parking.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not 3 star
Shower/WC very cramped behind sliding/folding plastic door. Secure car park holds so few cars that we had to park in non-secure (but free) public car park. All of the claims slightly overstated - secure car park, but too small. 500m from Toulouse-Lautrec (my satnav said 800m as crow flies, 950m on foot). No restaurant in hotel which recommended one 20m away - we didn't use it as we didn't find it until after our evening meal on last night of our stay - down a side street rather than on street quoted in address and closer to 100m away. For the money we paid, would suggest Campanile would be a better option - standard Campanile room would be slightly larger and shower/WC definitely larger

8/10 Good

Sheena, Belfast, Norhern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying Albi
The hotel was everything it said and I expected. If there was any downside it was how quiet the local neighborhood was in terms of small shops and cafes. But then this was not the fault of the hotel.

8/10 Good

E, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and basic
The hotel seemed like an average hotel for business travelers. It was clean but hot, though there was a ceiling fan. Not fancy but everything worked, and the front desk was very friendly.

6/10 Okay

L, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albi is worth a visit
Great location. All the sights you'll want to see are within walking distance of the hotel. Very clean hotel with ample off street parking. Very helpful and pleasant staff. The main problem was we were there when it was incredibly hot and the ceiling fan was noisy enough to keep even me awake! So we had 2 uncomfortable nights trying to stay cool. When it's not so hot it would be a perfectly satisfactory hotel to stay in.

10/10 Excellent

Jack, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel and excellent staff
We arrived late and owner met us since front desk is closed overnight. Exceptional service! Fine quiet room, good parking, wonderful location; all around great experience!

8/10 Good

S, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend as a stop over
We used the hotel as a one night stop over travelling to Toulouse Airport. It is conveniently situated about 1 hour from Toulouse. The staff were very helpful and gave us good information about local sightseeing. Hotel was very clean and the beds comfortable. Could not find any fault with it and would definitely use it again.

10/10 Excellent

hervé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Renaud

Stayed 1 night in Nov 2023

10/10 Excellent

Monique

Stayed 1 night in Sep 2023
Response from Hotel Rive Droite on Oct 16, 2023
Thank you for your grade.Kind reagrds