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Reviews of Ben Yehuda Apartments

Ben Yehuda Apartments
119 Ben Yehuda St., Tel Aviv

Reviews

8.6

Excellent

Rating 10 - Excellent. 339 out of 770 reviews" "
Rating 8 - Good. 324 out of 770 reviews" "
Rating 6 - Okay. 66 out of 770 reviews" "
Rating 4 - Poor. 24 out of 770 reviews" "
Rating 2 - Terrible. 17 out of 770 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harris, Phoenix

Liked: Cleanliness, amenities, property conditions & facilities
This property is in a great location if you’re staying in Tel Aviv. Close to practically everything, within walking distance from the beach, Diezengoff, and more! It makes for a much more comfortable stay having your own apartment in Tel Aviv rather than a one room hotel. Very nice staff, extremely helpful, a great place!
Stayed 7 nights in Mar 2024
Response from Omer on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosalind

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good welcome, property close to restaurants. Vivine and Goocha tip top
Stayed 5 nights in Jan 2024
Response from Manager on Mar 9, 2024
Thank you for your stay and review :)

8/10 Good

Jay

Liked: Cleanliness
I didn’t like that is was dated and some of the tv stations didn’t work. I liked that it was quiet and walking distance to the beach. The front desk lady was great, but the gentleman wasn’t friendly.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 17, 2024
Thank you for your stay and review :)

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023
Response from Omer on Jan 1, 2024
Thank you and hope to see again :)

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Sep 2023
Response from Omer on Sep 22, 2023
Thanks for staying with us :) We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Comfortable apartment near the beach
The apartment was bettet than expected! Very clean and comfortable for our family. Close to the beach and great restaurants but on a quieter street so we didnt hear any noise. Reception staff were available 24/7 and very helpful
Stayed 2 nights in Sep 2023
Response from Omer on Sep 22, 2023
Thanks for staying with us :) We appreciate your feedback!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay close to the beach. Lacks the amenities of a “hotel” but still a great option to save some money and get a little more room. Patio balcony is huge and the upstairs room allowed us to spread out a little. Highly recommended.
Stayed 3 nights in Aug 2023
Response from Omer on Aug 14, 2023
Thanks for staying with us :) We appreciate your feedback!

2/10 Terrible

Kalyanraman

Business traveler
Disliked: Cleanliness, room comfort
Not so good.. AC not working ko
Stayed 11 nights in Jul 2023
Response from adi on Aug 5, 2023
Not trueAC is working wellYou are just angry at paying a cancellation fee

8/10 Good

Zoe

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Manager on Jul 6, 2023
Thank you so much for your stay and review :)

10/10 Excellent

Ellen, Haverford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We rented a 2 bedroom apartment at Ben Yahuda that was actually 2 stories with a kitchenette and upstairs balcony overlooking the city. The location was excellent - just 2 blocks away from the beach and a block from main bus routes. The staff was very helpful, friendly and attentive. Cleaning was every 3 days, which was fine for us. There was construction on the street in front of the building which meant there was no car traffic or noise and the construction did not bother us although it made it a bit challenging to get a taxi drop off with luggage. Would definitely recommend staying here.
Stayed 8 nights in May 2023
Response from Omer on Jun 28, 2023
Thank you :)

8/10 Good

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Manager on Jun 6, 2023
Thank you for your stay and review :)Hope to see you again next time you are in Tel Aviv.

10/10 Excellent

Rosemarie

Stayed 1 night in May 2023
Response from Manager on Jul 6, 2023
Thank you so much for your stay and review :)

4/10 Poor

Vicente

Disliked: Cleanliness, property conditions & facilities
The reality is different than advertised. The room was tired. The shower mold disgusting. Ben Yehuda Street is under construction, and it will be under construction for a very long time as part of the TLV Light Rail development (based on current state, it might take two more years of construction). On the other hand the Front Desk personnel was excellent, it could not be better.
Stayed 9 nights in Apr 2023
Response from Asaf on May 5, 2023
Dear VicenteThank you for your review. We are happy to announce that the construction works are due to finish very soon. We were informed that within 2 weeks they will finish with the constructions for a period of 2 years. So as of June 2023 - we don't expect any noise or construction works happening on Ben Yehuda Street next to the property. With regards to the cleanliness issues - we have a dedicated house keeping staff which is trained to clean the apartments to the highest level. We would have loved to hear your complaints during your stay so we could send someone to check and clean if necessary. As you can read from hundreds of reviews on this site - guests are frequently mentioning the high level of cleanliness, the central location near the beach and our 24-hours on-site reception. We hope to welcome you again on your next visit to Tel Aviv

10/10 Excellent

Moshe

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Manager on Jun 6, 2023
Thank you for your stay and review :)Hope to see you again next time you are in Tel Aviv.

4/10 Poor

Timothy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good: 24 hour reception, shops nearby and beach. Bad: dated interior, bathroom mouldy and dated needs refurb. The photos on website are NOT the room you get, furniture is totally different, TV in weird place on side of room, noisy street at night due roadworks noise. Reception team poor communication, said could use any debit or credit card for public transport (not the case!) and no clue about ravkav the card system to use.
Stayed 7 nights in Mar 2023

10/10 Excellent

Mikhail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay in Penthhouse.
Stayed 8 nights in Mar 2023
Response from Omer on Apr 3, 2023
Thank you :)

8/10 Good

Adam

Stayed 5 nights in Mar 2023
Response from Manager on Apr 6, 2023
Thank you :)

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, room comfort
Great
A great hotel for a long stay or a family vacation. The room has everything you need, except a washing machine. Big balcony is a top.
Stayed 14 nights in Nov 2022
Response from Omer on Feb 7, 2023
Thank you :)

10/10 Excellent

Moshe

Liked: Cleanliness, room comfort
Stayed 13 nights in Nov 2022

8/10 Good

Robert

Liked: Cleanliness, room comfort
Pleasant stay
A very nice "penthouse" apartment on the 4th floor with balconies on both the east and west sides. Complementary bottle of wine at check-in. Note that the check-in location is a few doors from the actual residence. The street is blocked to car traffic for the next few years due to construction, so pay heed to their email about where to direct the cab.
Stayed 3 nights in Sep 2022
Response from Omer on Sep 30, 2022
Thank you :)

10/10 Excellent

Wrenna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy access and clean.
Stayed 6 nights in Aug 2022

2/10 Terrible

Jeffrey

Disliked: Room comfort
A/C not working and did not offer a partial redund
At first, I was pleased with this small property. The office staff was nice and check-in was easy. The small apartment was fine for my purposes. Unfortunately I had problems with the A/C as it often shut off during the night. They gave me a fan for the bedroom but the power outlets were connected to the A/C wiring and it also shut off. While they tried to adjust the sensors, it did not help. After filling out an internal survey, they texted me offering their apologies and said that I would get a 6% discount the next time I stay with them. Shortly after, I emailed them and asked them to offer a partial refund (not suggesting a specific amount) and mentioned that I would dispute the charge with AMEX and would write a poor review with Hotels.com They responded back “ Please don't threaten us.” I do travel to Israel at least 2x/year and have never experienced such poor customer service from a property manager/owner.
Stayed 3 nights in Jul 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach and shopping. 24 hr safety monitoring Clean Affordable Friendly atmosphere
Stayed 16 nights in Jul 2022

10/10 Excellent

Mahnaz

Stayed 10 nights in Jul 2022

8/10 Good

Editha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is complete with room amenity, very spacious and very clean. The housekeeper is very good in cleaning the apartment, the only concern is that a repair guy came to fix the toilet and made some mess and nobody came to clean the toilet not until after 2 days so we ended up cleaning it ourselves. Other than that we had an excellent experience staying in this apartment.
Stayed 8 nights in Jun 2022
Response from Omer on Jul 11, 2022
Thank you for the good feedback :) As for the cleaning, I'm sorry to hear about it! It is always good to contact the reception so we can solve the issue in real-time. We would love to see you again :)

8/10 Good

Shira

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin, very convenient location, clean and comfortable.
Stayed 5 nights in Jun 2022
Response from Ofer on Jun 19, 2022
Thank you very much :)

10/10 Excellent

James

Business traveler
Liked: Cleanliness, property conditions & facilities
Really warm people, very helpful indeed and helped me find another place to stay when my plans changed and there was no more room at Ben Yehuda. Great place.
Stayed 4 nights in May 2022
Response from Gena on May 25, 2022
Thank you for your review :)

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, responsive staff.
Stayed 4 nights in May 2022
Response from Gena on May 25, 2022
Thank you for your review :)

10/10 Excellent

David

Liked: Cleanliness, room comfort
Perfect spot for your next visit to Tel Aviv
This was my sixth stay at the Ben Yehuda Apartments. The location is ideal, within easy walking distance of myriad restaurants and shops - as well as major bus lines. The staff was INCREDIBLY helpful - especially in dealing with the ever-changing requirements for COVID testing. When they didn't know something - they called and tracked down the answer. Looking forward to my next visit.
Stayed 6 nights in Jan 2022
Response from Ofer on Feb 13, 2022
Thank you very much :)

10/10 Excellent

Mykhailo, Kyiv

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
An excellent location in Northern Tel Aviv near the sea and city center.
Stayed 10 nights in Jan 2022
Response from Ofer on Feb 3, 2022
Thank you very much :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2021
Response from Ofer on Feb 3, 2022
Thank you very much :)

10/10 Excellent

Moshe

Liked: Cleanliness, room comfort
Clean and comfortable. Good location and great crew. We will stay their again.
Stayed 12 nights in Nov 2021
Response from Ofer on Dec 9, 2021
Thank you very much :)

10/10 Excellent

Luke A

Business traveler
Liked: Cleanliness, room comfort
Stayed 8 nights in Oct 2021
Response from Ofer on Nov 10, 2021
Thank you very much

10/10 Excellent

Luke A

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Ofer on Nov 10, 2021
Thank you very much

8/10 Good

Adam

Liked: Cleanliness, room comfort
A consistently excellent experience
I've stayed at Ben Yehuda Apartments multiple times in recent years, and it's consistently a great place to stay in the Old North. Rooms are spacious, front desk staff are excellent and super helpful, price is very good value for the money, and it's great to know that I can stay here and always count on a very good experience. Well done!
Stayed 7 nights in Aug 2021
Response from Ofer on Sep 9, 2021
Thank you very much.

2/10 Terrible

Raz

Traveled with family
Disliked: Cleanliness, room comfort
Poor experience
The experience was bad! the place is not suited for families nor the personal there who was incentive to any help we asked with regards to luggage, parking, or helping to carry to stroller down the stairs (room floors are not accessible with an elevator). We ended up shortening our stay, preferring to pay the fine than continue our stay there. They did give us courtesy parking (10pm - 9am) at one point that came with many disclaimers on how much they are doing the 'above and byond' for us....
Mold and moisture
Dirt and lack of cleanliness in the air conditioner (we chose not to use it)
Stayed 16 nights in Jun 2021
Response from Assaf on Jul 28, 2021
We are sorry to hear that you had an unsatisfactory stay with us. Our self-catering apartments offer lots of conveniences and amenities for great and comfortable stays for families and couples alike. We never stipulated that we provide free parking or that we help with luggage. There are in Tel Aviv lots of 5 stars hotels that might offer these services but we never intended to compete with these services. Our cleaning team is doing a great job in cleaning the apartments, and hence the hundreds of positive reviews about cleanliness. We hope that future guests will understand that this review is not representative at all to the type of service we're offering to our guests.

10/10 Excellent

Hana

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
Clean and convenient
Clean, small kitchenette , friendly staff, great location
Stayed 10 nights in Jul 2021
Response from Ofer on Sep 9, 2021
Thank you.

10/10 Excellent

Gil

Traveled with family
Liked: Cleanliness, room comfort
Wonderful stay.
Wonderful boutique hotel. Very special stay in the most wonderful part of Tel Aviv. Great staff and very kind service. Strongly recommend.
Stayed 14 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Nice room in great area. Pull out sofa was not good even to just sit on
Stayed 13 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2021

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, room comfort
Always good times
We love staying at the Ben Yehuda apartments. Always comfortable and clean, centrally located and well equipped kitchen. The only thing missing is a toaster oven.
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Traveled with family
The location is good The cost/quality relation is low The staff (Daniel) very nice and helpful Rgrds
Stayed 12 nights in Feb 2020

8/10 Good

Rebecca

Stayed 1 night in Mar 2020

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and we'll equipped
The check-in wasn't easy. However, the hotel is clean and the bed is comfortable. The hot water gets nice hot too. You have to wait for it to heat up, but the heats up pretty fast. We paid for the breakfast, and we would highly recommend that option. They send you to a local restaurant. The food was fantastic!
Stayed 1 night in Mar 2020

10/10 Excellent

Liz, Vancouver CANADA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Two bedrooms with two bathrooms was wonderful for our family
Stayed 4 nights in Feb 2020

8/10 Good

Phyllis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great but elevator was broken
Elevator did work on my last day when i was leaving. Not a problem since it was only two short floors down.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
neat and tidy. convenient location. Staff are friendly
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Terrible front desk staff Great cleaning staff No parking Small units
Stayed 14 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

jordan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019