View from property

Reviews of Carlton Tel Aviv Hotel

5 out of 5
Carlton Tel Aviv Hotel
10 Eliezer Peri St, Tel Aviv

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 647 reviews" "
Rating 8 - Good. 197 out of 647 reviews" "
Rating 6 - Okay. 55 out of 647 reviews" "
Rating 4 - Poor. 30 out of 647 reviews" "
Rating 2 - Terrible. 17 out of 647 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities
Great view from breakfast area
Stayed 2 nights in Apr 2024
Response from DORI on Apr 8, 2024
Dear Valued Customer,On behalf of the management and staff, we would like to express our sincere gratitude for choosing to stay with us and for taking the time to provide us with your valuable feedback. Looking forward to welcome you back.Kind Regards

8/10 Good

Solomon

Stayed 2 nights in Mar 2024
Response from Shahar Ziv on Apr 16, 2024
Dear Mr. Solomon,We're happy to hear you have enjoyed your stay at the Carlton Tel Aviv Hotel.Looking forward hosting you again soon.Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DORI on Mar 18, 2024
Dear Valued Customer,On behalf of the management and staff, we would like to express our sincere gratitude for choosing to stay with us and for taking the time to provide us with your valuable feedback. Your input is highly appreciated and will undoubtedly assist us in improving our services.We would be delighted to welcome you back in the near future. Please do not hesitate to reach out to us if there is anything we can do to make your next visit even more remarkable.Thank you once again for your patronage, and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed 2 nights at Carlton Tel Aviv visiting from Australia. My thoughts were that the customer service was friendly and helpful, the room and hotel property/amenities overall was very well presented and clean. I would recommend trying the buffet breakfast by the beach if you happen to stay there. Overall great location, I had hired a car and was a bit unsure about parking though I had read that there was parking 350ft away. However to my convenience there was/is paid underground parking where the hotel is located and a lift that took me straight to the reception. Had a wonderful stay and I personally think a great hotel to stay in Tel Aviv.
Stayed 2 nights in Mar 2024
Response from Shahar Ziv on Mar 16, 2024
Dear James,Thank you for choosing to stay at the Carlton Tel Aviv during your recent visit from Australia. We truly appreciate you taking the time to share your feedback and for awarding us a perfect 5/5 score.We are delighted to hear that you enjoyed your two-night stay with us and that you found our customer service to be friendly and helpful. Providing exceptional service is our top priority, and it's always rewarding to receive such positive feedback from our guests.We're glad you had the opportunity to experience our well-presented and clean rooms and hotel amenities. It's wonderful to know that you found our beachfront buffet breakfast enjoyable. We strive to offer a variety of delicious options to start your day off right.Once again, thank you for your recommendation and kind words about our hotel. We hope to have the pleasure of welcoming you back in the future for another wonderful stay in Tel Aviv.Warm regards,Shahar ZivGuest Relations ManagerCarlton Tel Aviv

10/10 Excellent

Hillel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stuff the brakfest the sea view
Stayed 1 night in Mar 2024
Response from Shahar Ziv on Mar 10, 2024
Dear Hilel,Thank you for your perfect 5/5 score! We're delighted to hear that you enjoyed the breakfast, the sea view, and the service provided by our staff during your stay. We appreciate your feedback and look forward to welcoming you back to The Carlton Tel Aviv Hotel in the future!Best regards,Shahar ZivGuest Relation ManagerThe Carlton Tel Aviv Hotel

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 8 nights in Feb 2024
Response from DORI on Mar 3, 2024
Dear Valued Customer, On behalf of the management and staff, we would like to express our sincere gratitude for choosing to stay with us and for taking the time to provide us with your valuable feedback. Our team is constantly striving to provide exceptional service and create a memorable stay for all our guests.We would be delighted to welcome you back soon. Please do not hesitate to reach out to us if there is anything we can do to make your next visit even more remarkable.Thank you once again for your patronage, and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Feb 2024
Response from DORI on Feb 29, 2024
Dear Valued Customer,On behalf of the management and staff, we would like to express our sincere gratitude for choosing to stay with us and for taking the time to provide us with your valuable feedback. Your input is highly appreciated and will undoubtedly assist us in improving our services.We would be delighted to welcome you back shortly. Please do not hesitate to reach out to us if there is anything we can do to make your next visit even more remarkable.Thank you once again for your patronage, and we look forward to serving you again soon.Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice
Stayed 1 night in Feb 2024
Response from Shahar Ziv on Feb 19, 2024
Dear Robert,I wanted to express my sincere gratitude for awarding us a perfect 5/5 score and for sharing your feedback with us. Your satisfaction is our utmost priority, and we're thrilled to hear that you found our rooms to be very nice.Your positive feedback is truly appreciated, and it motivates us to continue delivering exceptional experiences to our valued guests like yourself.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

8/10 Good

Ana

Traveled with family
Liked: Staff & service, room comfort
Tel Aviv by the beach
Hotel was not what I expected for the price we paid. Service was not the best, staff was not that friendly.
Stayed 3 nights in Sep 2023
Response from Shahar Ziv on Oct 17, 2023
Dear Ana,Thank you for your feedback and for choosing to stay with us. We're sorry to hear that your experience didn't meet your expectations. We appreciate your honesty and will use your feedback to improve our service. We hope you'll consider giving us another chance in the future.Warm regards,Shahar ZivGuest Relation ManagerThe Carlton Tel Aviv Hotel

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Favorite Tel Aviv Hotel
I will for sure be staying here again upon my next trip to Tel Aviv. Great sea view room and amazing service from all staff. Finally, one of the most extensive breakfast buffets, as close to the sea as you could get.
Stayed 2 nights in Sep 2023
Response from Shahar Ziv on Oct 6, 2023
Dear Matthew,Thank you for your fantastic review and your perfect 10/10 score! We're thrilled to hear that the Carlton Tel Aviv is your favorite hotel in the city. We can't wait to welcome you back for another enjoyable stay. Our team will be ready to provide you with the same excellent service and delicious breakfast you love.See you next time!Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shahar Ziv on Oct 5, 2023
Dear Moshe,Thank you for taking the time to post your perfect score! We're thrilled to hear you had an excellent experience at Carlton Tel Aviv. We hope to have the pleasure of welcoming you back in the future.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in tel aviv
Perfect place for luxury in Tel Aviv without paying crazy prices.
Stayed 2 nights in Sep 2023
Response from Shahar Ziv on Sep 26, 2023
Dear Barbara,Thank you for your perfect 10/10 score! We're thrilled to hear that you consider the Carlton the best place for luxury in Tel Aviv without the crazy prices. Your feedback is greatly appreciated, and we're delighted to have provided you with a memorable experience.We hope to continue exceeding your expectations during your future visits to Tel Aviv.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Kishor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent breakfast buffet, staff and guest relations were amazingly polite, professional and very willing to resolve any issues. Area around hotel very safe and pleasant to walk day and night. Nice beach infront of hotel.
Stayed 3 nights in Sep 2023
Response from Shahar Ziv on Sep 17, 2023
Dear Kishor,Thank you for your perfect 5/5 score and your wonderful feedback! We're delighted to hear that you had an excellent experience at the Carlton Tel Aviv. Your kind words about our hotel, breakfast, staff, and guest relations are truly appreciated.We look forward to welcoming you back for another exceptional stay in the future.Best regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

8/10 Good

simina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best spots in Tel Aviv
Great location and very clean. The roof top area with pool is excellent and has an amazing view and great service. Breakfast is excellent with a variety of options and is located on the beach with seafront view. The food at the restaurant is delicious. The SPA and jacuzzi located at the 5th floor has perfect settings for a great relax time with snacks provided. For the room, make sure you check the type of bed you are getting because they have a lot of twin beds but they can change mattresses and give you the queen or king you want.
Stayed 4 nights in Sep 2023
Response from Shahar Ziv on Sep 17, 2023
Dear Simina,Thank you for your review and the 8/10 score! We're thrilled to hear that you enjoyed your stay at the Carlton Tel Aviv.It's wonderful to know that you appreciated our great location, cleanliness, and the excellent rooftop area with its stunning views. We're delighted that you had a fantastic experience at our breakfast, restaurant, and spa as well.Your feedback about the bed types is valuable, and we appreciate your understanding of our flexibility in accommodating guest preferences.We hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Willem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shahar Ziv on Sep 10, 2023
Dear Willem,Thank you for your perfect 10/10 score in your recent review on Hotels.com. We truly appreciate your positive feedback, and we're delighted to know you had such a fantastic experience at The Carlton Tel Aviv.Your support means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Shahar ZivGuest Relation ManagerThe Carlton Tel Aviv

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shahar Ziv on Sep 7, 2023
Dear Ron,Thank you for choosing The Carlton Tel Aviv for your recent stay, and for taking the time to share your feedback with us. We appreciate your 8/10 review on Hotels.com.We are delighted to hear that you enjoyed your stay with us. If you have any specific suggestions or comments that could help us further enhance your experience, please feel free to share them. Your input is valuable to us, and we are committed to continuously improving our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Shahar ZivGuest Relation ManagerThe Carlton Tel Aviv

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great location!
Great location, right on the best beach in Tel Aviv with great access to good restaurants. Hotel is quite dated and could use a renovation in the near future. Service is solid. Quite expensive for the quality but options in Tel Aviv are limited. Not a 5 star property but a solid 4 star.
Stayed 1 night in Aug 2023
Response from Shahar Ziv on Sep 5, 2023
Dear David,Thank you for taking the time to share your feedback. We appreciate your kind words regarding our prime beachfront location and the convenience of nearby restaurants. Your constructive comments about the need for renovation are duly noted.We strive to provide our guests with excellent service and comfort, and your acknowledgment of our solid service is much appreciated. We continuously aim to enhance our offerings.We value your input, and your perspective is important to us. While options in Tel Aviv may vary, we are committed to ensuring that our guests have a pleasant stay. We look forward to any future opportunities to serve you.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Shahar Ziv on Aug 28, 2023
Dear Lawrence,We're absolutely thrilled to see your 10/10 review after your delightful 4-night stay with us! Your perfect score and kind words mean the world to us.Being a returning guest and receiving your commendation truly warms our hearts. Thank you for sharing your positive experience with others through this review.We're already looking forward to your next visit and can't wait to welcome you back to Carlton.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

Jennifer

Stayed 2 nights in Aug 2023
Response from Shahar Ziv on Sep 17, 2023
Dear Jennifer,Thank you for your perfect 5/5 score. We're thrilled that you had an excellent experience at the Carlton Tel Aviv.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

6/10 Okay

abraham, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shahar Ziv on Aug 17, 2023
Dear Abraham,I was saddened to see your 3/5 rating for your recent stay at the Carlton Tel Aviv. It's regrettable that your experience didn't align with the high standards we strive to uphold. Your comfort and satisfaction are our top priorities.I'm glad to hear that we were able to accommodate your specific room preferences, such as the spacious room with a full sea view, away from the elevators, and on the executive floor. However, it seems there might have been other aspects of your stay that didn't meet your expectations.I want to assure you that we take your feedback seriously, and we are continuously working to improve our services. If you have any specific details or areas where you felt we could have done better, we would greatly appreciate hearing from you. Your insights will help us enhance our offerings and ensure a more enjoyable experience for all our guests.We genuinely hope you would grant us the privilege of hosting you again in the future. It would be our opportunity to showcase the true Carlton experience that many of our guests cherish. We're committed to providing you with the exceptional stay you deserve.Thank you for your feedback and consideration.Warm regards,Shahar ZivGuest Relations ManagerCarlton Tel Aviv

10/10 Excellent

Allan

Stayed 1 night in Aug 2023
Response from Shahar Ziv on Aug 31, 2023
Dear Allan,Thank you so much for your glowing 5/5 review of the Carlton Tel Aviv! We're thrilled to hear that you had a fantastic experience during your stay. Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful visit.Best regards,Shahar ZivGuest Relation ManagerCarlton Tel Aviv

10/10 Excellent

ilan

Stayed 2 nights in Aug 2023
Response from Shahar Ziv on Aug 31, 2023
Dear Ilan,Thank you so much for your wonderful feedback and the perfect 5/5 rating. I am thrilled to hear that you and your family had a delightful stay at the Carlton Hotel Tel Aviv. I hope you made the most of your two nights with us.We would be absolutely delighted to have the opportunity to host you again in the near future.Warm regards,Shahar ZivGuest Relations ManagerCarlton Tel Aviv

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel / amazing experience
Our stay at the Carlton was one of the best hotel experiences ever... from the time of check in until the minute we left, we were treated like we were special guests. I would like to give a special acknowledgment to Gila who provided amazing customer service. She is very special and I hope the hotel knows how good she is at her job! The hotel rooms were comfortable, the spa was great, and the rooftop pool and jacuzzi amazing. We had a rental car and they provided valet service which cost around $40/ day but was worth every cent due to the convenience. The breakfast was wonderful and had a view of the beach/surfers/marina. I would not hesitate to stay here again.
Stayed 3 nights in Jul 2023
Response from DORI on Aug 2, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the wonderfully detailed review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Maria, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Location, rooms, food and staff are simply amazing. The breakfast buffet is the best I have seen. The staff is always kind and constantly trying to help. Special thanks to Fabian who took care of us, found a doctor that came to the hotel to help me and made sure I had all I needed. Same with Shila at the breakfast, who was sending me special teas to help me with my recovery.
Stayed 1 night in Jul 2023
Response from DORI on Aug 2, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We appreciate your support to the hotel staff.we will forward it to all employees. We would like to see you again in the near future.Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tomer88
real nice room with view to the shore line. the pool was too small and too crowded. prime location
Stayed 1 night in Jul 2023
Response from DORI on Jul 31, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

2/10 Terrible

Itzik, Rumson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this stay, at all. I will not be coming back and I would not recommend it to anyone. Let me first say, I used to be a big fan of this hotel, stayed in it several times and used the spa several times. Through the years the hotel slowly deteriorated, and as other 5 star hotels got upgraded and built in Tel-Aviv the Carlton didn't keep up with them. The final straw on this stay was abnoctious behavior by the staff, trying to communicate a perfectly sensible rule. This followed a check in to a smelly room with Marina view VS the full sea view I booked. The room we were moved to was dirty, especially the showers that I ended up cleaning myself. If you're a tourist, do yourself a favour, book one of the other excellent 5 star hotels in Tel-Aviv.
Stayed 2 nights in Jul 2023
Response from DORI on Jul 28, 2023
Thank you for taking the time to answer the quick feedback regarding your recent stay at Carlton Tel Aviv Hotel. I am truly sorry that your stay did not meet your expectations.Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations.Shabbat Shalom

2/10 Terrible

Joav

Stayed 3 nights in Jul 2023
Response from Shahar Ziv on Aug 14, 2023
Dear Joav,Thank you for choosing Carlton Tel Aviv for your recent stay. We truly value your feedback and are committed to ensuring that every guest has a memorable and delightful experience.I noticed your rating, and I'm genuinely sorry that your stay did not meet your expectations. I have sent you an email inquiring about the specific aspects that may have led to your experience.Your insights are incredibly valuable as we strive to continuously improve our offerings and provide exceptional service. I appreciate your time and consideration in helping us identify areas for enhancement.Looking forward to hearing from you and the opportunity to make things right.Warm regards,Shahar ZivGuest Relations ManagerCarlton Tel Aviv Hotel

10/10 Excellent

zoya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tel Aviv waterfront is pricey! We tried several hotels in Tel Aviv and found Carlton to offer the best value, especially if you have your heart set on a hotel with a rooftop pool with a restaurant (and who wouldn't!)
Stayed 3 nights in Jul 2023
Response from DORI on Jul 19, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the great review. Our aim is to make all guests happy with memorable moments.We would like to see you again in the near future.Kind Regards

10/10 Excellent

Miryam

Stayed 5 nights in Jul 2023
Response from DORI on Aug 6, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the nice review. We would like to see you again in the near future.Kind Regards

6/10 Okay

Helene

Stayed 1 night in Jul 2023
Response from DORI on Aug 3, 2023
Dear HeleneThank you for taking the time to answer the quick feedback regarding your recent stay at Carlton Tel Aviv Hotel. I am truly sorry that your stay did not meet your expectations.if you could please inform us with more details about your stay, you were not happy with, in your feedback and raise any other concerns you may have by replying to this emailKind Regards

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel!
Stayed 5 nights in Jul 2023
Response from DORI on Sep 1, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location.. room set up was a little awkward
Stayed 2 nights in Jul 2023
Response from DORI on Jul 9, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the amazing review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Faina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amazing breakfast
Stayed 2 nights in Jul 2023
Response from DORI on Jul 8, 2023
Dear Faina our Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Sarri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST Place to stay in Tel Aviv
I have stayed at many hotels in Israel, and I keep coming back to the Carlton for their personalized care and concern for each of their guests. The small feel and personal attention from the staff, I cannot find at other Tel Aviv hotels. The breakfast is incredible and varied and the hotel manager, Gila, comes every morning to breakfast and walks around to each table asking guests how their stay is and if they need anything - this kind of attention is rare and something that draws me back to the hotel each and every time. Gila is warm is wonderful as is the rest of the staff. I have never had a bad experience at this hotel and promise you won't be sorry to stay here. It is in a great location near everything and right on the beach. It's my go-to stay in Tel Aviv trip after trip.
Stayed 3 nights in Jun 2023
Response from DORI on Jun 30, 2023
Dear Ms. Sarri ,The management and staff would like to thank you for your stay and for the time you spent filling up the superb review. We all enjoyed reading your personal touch to GilaShe is remarkable We would like to see you again in the near future.Kind Regards

6/10 Okay

Carole

Disliked: Staff & service, property conditions & facilities
Housekeeping was terrible. Fresh towels were not provided each morning. I had to request fresh towels, even though the old ones were removed. They did not replace the toiletries, nor did they replace tea and coffee.
Stayed 2 nights in Jun 2023
Response from DORI on Jun 13, 2023
Thank you for taking the time to answer the quick feedback regarding your recent stay at Carlton Tel Aviv Hotel. I am truly sorry that your stay did not meet your expectations.The issues you mentioned in your feedback are currently being investigated by me. Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations.

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was exactly what I wanted to end my visit! It offered decadent views, delicious room service (try the smoked salmon sandwich and chocolate ice cream) and the most attentive and courteous staff. I loved my stay and will definitely return.
Response from DORI on Jun 13, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the excellent review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Michael Rory

Traveled with partner
Liked: Cleanliness, staff & service
This was our third visit to the Carlton. We loved it. The service is the strongest we’ve seen in Tel Aviv. Warm, welcoming and friendly. They even sent up some halva to the room for us to enjoy. Fantastic Israeli breakfast. We chose an executive floor this time and we really enjoyed the service and food in the executive lounge. The room was great with incredible views of the Tel Aviv coastline.
Stayed 3 nights in Jun 2023
Response from DORI on Jun 13, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the excellent review. We would like to see you again in the near future.Summer is here throughout the year.Kind Regards

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from DORI on Jun 13, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the excellent review. We would like to see you again in the near future.Kind Regards

4/10 Poor

Aslija

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced, dated, packed hotel on the beachfront with poor service This is a well located hotel which unfortunately suffers from indifferent staff, tiny roof pool (with 50 beds in a hotel of more than 500) dated rooms and noisy toilets from other rooms audible in rooms. Pricing for what you get for all the above is extortionate. The tiny rooftop pool experience (50 beds for 550 people ) is a nightmare, full of screaming kids (many of whom are not even from the hotel - the sunbeds just taken up by tel aviv locals who live nearby with virtually no checking by the staff (this was confirmed to me by several people I spoke to that this hotel is famous as a place for people nearby to come and get a free swim). We were regularly woken in the morning and overnight by the dated plumbing : every time a neighbouring or above room is flushed it is loudly audible within the room. Food - average. Staff: yawning, tired, overworked and couldn’t care less. For anyone who isn’t really price conscious or not spending much time in the hotel, to visit other parts of tel aviv- and not particularly needing a good night’s sleep - this is fine. For anyone else - don’t waste your hard earned money on this failing and dated hotel.
Stayed 3 nights in Jun 2023
Response from DORI on Jun 4, 2023
Dear GuestsThank you for taking the time to answer the quick feedback regarding your recent stay at Carlton Tel Aviv Hotel. I am truly sorry that your stay did not meet your expectations.The issues you mentioned in your feedback are currently being investigated by me. I would really appreciate it if you could please inform us with more details about the issue you mentioned in your feedback and raise any other concerns you may have by replying to this email.Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations.Kind Regards

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel right off the promenade. Room was smallish but lovely with nice amenities, including bathrobes. I was greeted with a refreshing drink and found bottled water, apples and dates in the room. The hotel staff was friendly and professional. They generously gave me a free breakfast which is typically an up charge. And what a breakfast!! Superb! I would happily stay here again.
Stayed 2 nights in May 2023
Response from DORI on May 26, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the beautiful review. and a great score We would like to see you again in the near future

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the end of our trip and we wanted to relax and enjoy the view, the ocean, the pool, it was perfect
Stayed 2 nights in May 2023
Response from DORI on May 23, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the great review and high score We would like to see you again in the near future.Kind Regards

10/10 Excellent

Dimitry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from DORI on Apr 25, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Kornel

Stayed 6 nights in Mar 2023
Response from DORI on Apr 3, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

A

Stayed 4 nights in Feb 2023
Response from DORI on Mar 7, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
One of the best hotels ever stayed at. Attentiveness of staff made one feel like a VIP. The buffet breakfast is beyond description, just outstanding
Stayed 4 nights in Feb 2023
Response from DORI on Feb 22, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the beautiful review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2023
Response from DORI on Mar 10, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

audrey

Response from DORI on Mar 6, 2023
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

10/10 Excellent

Yelena, white plains

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Dec 2022
Response from DORI on Dec 13, 2022
Dear Valued customer,The management and staff would like to thank you for your stay and for the time you spent filling up the review. We would like to see you again in the near future.Kind Regards

6/10 Okay

gerald

Liked: Staff & service

10/10 Excellent

Rosa

Stayed 4 nights in Oct 2022