No one helps you bring the luggage up the many front stairs. The courtesy bottle of wine is a cheap one that does even taste like wine. The TV reception continuous to freeze in all channels. The few pillows they provide are old. The mattress is very hard and we had a problem sleeping. The water pressure is good. Their bathrooms are spacious, we had two in our suite, rooms are small though. The building is not sound proof at all, bring your ear plugs. Their breakfast menu is good. Their location is perfect, near sites you wish to visit, the area is extremely safe at all hours of day or night.