Front of property

Reviews of New Sheridan Hotel

3.5 out of 5
New Sheridan Hotel
231 W. Colorado Ave., Telluride, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 253 out of 348 reviews" "
Rating 8 - Good. 74 out of 348 reviews" "
Rating 6 - Okay. 11 out of 348 reviews" "
Rating 4 - Poor. 5 out of 348 reviews" "
Rating 2 - Terrible. 5 out of 348 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Such a great location near restaurants and the ski lifts. Hotel was in a historic building and was really well maintained. And the staff was super helpful and friendly.
Stayed 5 nights in Mar 2024

8/10 Good

alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We come every year so my husband can ski. My only complaint is the walls are thin. We can hear people out side the bar.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jazz weekend in T-ride
Extremely clean, nicely appointed and renovated historical hotel. Staff's attitude is one that makes you feel like a valued guest. They recognize you as you come and go and welcome you back. Manager checks with you about your stay. All staff very attentive and pleasant.
Stayed 3 nights in Aug 2023
Response from AK on Aug 16, 2023
Dear Cindy,Thank you for the stellar review. We hope to see you back at the hotel again soon.AaronNSH Supervisor

10/10 Excellent

Christina

Liked: Amenities
Loved the area!
Stayed 1 night in Aug 2023
Response from Carl on Aug 9, 2023
Thank you for the great rating!

2/10 Terrible

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Carl on Aug 9, 2023
Hello Charles,Sorry for your unpleasant stay. Please reach out to us if you would like elaborate on what we could have done better.

6/10 Okay

Marianne, Sparks

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Parking situation is really poor. You cannot even unload suitcases in front of hotel. Must park in neighborhood behind hotel. Find a spot on your own. For $400 a night this is pretty bad. Plus the host reception was alarming- it was all about parking legally- move car immediately- no warm welcome. Room has no AC- instructions are to open the window, but there are no screens. And bugs exist. City view is nice.
Stayed 1 night in Aug 2023
Response from Ray on Aug 7, 2023
Dear Marianne,Thank you for your comments regarding your stay with us last night. Thank you also for the opportunity to resolve many of the issues you describe in your review from last night. I'm very pleased you departed happy and that your visit with us ended up satisfactory. we hope you will visit us again.Very Best,Ray FarnsworthManaging Partner

10/10 Excellent

Mary

Stayed 1 night in Jul 2023
Response from Carl on Aug 11, 2023
Thank you for the review!

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel. Rooms were very comfortable and quiet. We had a room on the back side of the hotel but I could see where rooms on the street could be noisy. One warning if you are coming in the summer, this hotel is not air conditioned. It was still relatively comfortable with open windows and the overhead fan. Overall, we enjoyed our stay here.
Stayed 2 nights in Jul 2023
Response from Aaron on Jul 15, 2023
Dear Nancy,Thank you for the review. We hope to see you again soon.Aaron

4/10 Poor

Leanne

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Service was great, room was ok. Interior room had no airflow so the temperature went from 80 degrees at 8pm with the windows closed to 77 degrees when I woke up in the morning. Evaporative cooler in the room worked, but the ice machine was broken so it didn’t get very cool. Pretty uncomfortable stay for $400/night.
Stayed 1 night in Jul 2023
Response from Carl Houser on Jul 12, 2023
Hi Leanne,Sorry to hear of your uncomfortable stay due to the temperature of the room. These being some of the hottest days of the year the rooms do get warm. All rooms have windows that fully open and window fans we can add upon request. We are always more than willing to bring ice and help set up the evaporate cooler, if people need help or in the case of our ice machine being down. I hope you accept my apologies for your uncomfortable night and if any of these options were not explained to you. Please let us know if you decide to come back so we can better accommodate you.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love
We love staying in Historical Hotels and this one did not disappoint. Highly recommend.
Stayed 1 night in Jun 2023
Response from carl on Jul 1, 2023
Thanks Jeffery! Glad to hear you had a great time.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was warm and friendly. The rooms were warm….wish there was AC option. Other than the warm temp….clean clean clean!!!! Awesome staff!!!
Stayed 1 night in Jun 2023
Response from Carl on Jun 29, 2023
Thank you for taking the time to write a nice review!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in the heart of Telluride
New Hotel Sheridan is a terrific hotel in the heart of Telluride. Rooms a modern and beautifully decorated in the style of an old western. Loved all the little touches. Parking a little funky, but it all worked out. We would stay here again.
Stayed 1 night in Jun 2023
Response from Carl on Jun 28, 2023
Thank you for the wonderful review! Come back and see us again soon.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived really late but the staff was extremely friendly and accommodating. They didn’t act as if it was almost midnight! Incredible breakfast in the morning and an overall wonderful stay in an incredible, beautiful part of our world!
Stayed 1 night in Jun 2023
Response from Carl on Jun 14, 2023
Thanks Brian!

6/10 Okay

Jay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Carl on Jun 8, 2023
Please let us know what we could have done better.

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Hotel employees were all helpful and engaging. The entire experience was fun and fulfilling.
Stayed 1 night in May 2023
Response from Carl on May 23, 2023
Thank you for staying and the great review!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Carl on Mar 17, 2023
Thank you for the 10!

10/10 Excellent

Steve

Stayed 5 nights in Mar 2023
Response from Carl on Mar 31, 2023
Thanks!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the New Sheridan Hotel for four nights in early March. This hotel is beautiful. Everything was perfection with the vintage feel and authenticity. The staff and management outstanding. So friendly and helpful even when I encountered a problem with my room that was out of their control. The management made the situation beyond better by immediately addressing. I highly recommend this property any time of year in Telluride!
Stayed 4 nights in Mar 2023
Response from Aaron on Mar 12, 2023
Thank you very much for the great review. We would love to see you again soon.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Carl did an excellent job at rectifying an unexpected situation involving noise of an adjacent event. Made a bad situation into a win-win deal.
Stayed 2 nights in Mar 2023
Response from Carl on Mar 12, 2023
Thank you very much for your understanding and we would love to see you again in the future.

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel
Stayed 5 nights in Feb 2023
Response from Carl on Feb 16, 2023
Thank you for the review.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic hotel, refurbished and managed to a very high standard.
Stayed 2 nights in Feb 2023
Response from Carl on Feb 11, 2023
Thank you William!

10/10 Excellent

Raymer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and courteous
Stayed 2 nights in Jan 2023
Response from Carl on Jan 21, 2023
Thanks for the great review!

10/10 Excellent

DAVID, GLENWOOD SPRINGS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel with friendly staff and great location
Stayed 1 night in Jan 2023
Response from Carl on Jan 21, 2023
Thank you David!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything and a quick walk to ski! Great food, historic place, and friendly people at the hotel and around town!
Response from Carl on Jan 19, 2023
Thank you very much for the review. We look forward to having you stay with us again soon.

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a quaint hotel in town
The service has been fantastic everywhere on property. The restaurant was quite good albeit expensive. The hotel is very quiet and the bed is quite comfortable. Centrally located on the main street for ease of shopping or enjoying other restaurants and pubs.It is short 5 minute walk to the gondola for skiing.
Stayed 2 nights in Dec 2022
Response from Carl on Dec 26, 2022
Thank you!

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel with a delicious steakhouse restaurant! Rooms are very clean with great amenities like a sound machine and heated bathroom floors. The downside, parking is a nightmare.
Stayed 1 night in Dec 2022
Response from Ray Farnsworth, Managing Partner on Dec 22, 2022
Thank you for a lovely review of our historic property! I'm sorry that you felt that parking was a nightmare. We try to be diligent in explaining to our guests the street parking arrangement we have in place with the Town of Telluride. We hope you can understand that as a historic property we don't have a dedicated garage. Most of our guests are pleased with our complimentary parking. I'm sorry that our system proved to be difficult for you. We hope you will return and please call us in advance and we are happy to assist with your parking needs.

10/10 Excellent

Alain

Liked: Property conditions & facilities
Stayed 1 night in Dec 2022
Response from Carl on Dec 22, 2022
Thank you!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location on Main St Telluride. Convenient to everything. Very friendly and helpful staff.
Stayed 1 night in Sep 2022
Response from Carl on Sep 29, 2022
Thanks James!

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved staying in such a beautiful and historic hotel! It exceeded our expectations. We highly recommend a stay at The New Sheridan
Stayed 2 nights in Sep 2022
Response from Aaron on Sep 22, 2022
Nancy,Thank you for the wonderful review. we always aim to exceed our guest expectations. We look forward to seeing you again soon.AaronNew Sheridan Hotel Supervisor

10/10 Excellent

James, Auburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Super nice room
Stayed 2 nights in Sep 2022
Response from Carl on Sep 18, 2022
Thank you!

8/10 Good

Marge

Stayed 2 nights in Sep 2021

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Carl on Aug 19, 2022
Thank you for the stellar review!

6/10 Okay

Kelle

Stayed 2 nights in Jul 2022

10/10 Excellent

Merced, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quaint and very conveniently located. The rooms and bathrooms are very nice. The only thing we did not like was that you have to unload next door in front of the courthouse and there were no spots there when we arrived. This was particularly annoying because it was raining. The hotel has free parking but the spaces are very limited. For the price of the rooms, they should offer valet parking.
Stayed 2 nights in Jul 2022
Response from Ray on Jul 25, 2022
Thank you for the feedback.

8/10 Good

Gregory, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - front desk, restaurants and bartenders! Rooms are large and the whole place is well maintained. Two down side - PARKING. You will be parking on the street. The hotel provides a free pass, but you need to find the parking space. Not an easy task during some times of the day. Know your license plate number for check in. NOISE. If you pay extra for a street view room, you will be woken up by delivery trucks unloading between 6 and 7 am. Non-winter months are the worst because you will have the windows open - the hotel does not have a/c. All-in-all this is a very nice hotel!!
Stayed 3 nights in Jul 2022
Response from Carl on Jul 17, 2022
Thanks for the feedback!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and room. Roof deck bar is great!
Stayed 2 nights in Jun 2022
Response from Aaron on Jul 1, 2022
Thank you very much for the wonderful review. We hope to see you again soon

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Historic building and the staff was extremely helpful. Room was clean, comfortable, and they thought of everything.
Stayed 1 night in Jun 2022
Response from Carl on Jun 30, 2022
Thanks Brett!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff, love the historical feel of the hotel
Stayed 6 nights in Jun 2022
Response from Carl on Jun 30, 2022
Thank you for the review Scott!

10/10 Excellent

Ritu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel in the heart of Telluride. Room was spacious and well appointed. Service was excellent!! Everyone at the hotel / bar / restaurant was keen to make our stay great. They are bringing the fun & glamour back in travelling :)) Definite repeat.....
Stayed 2 nights in Jun 2022
Response from Carl on Jun 10, 2022
Thank you! Come back and see us again soon!

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Linda

Stayed 2 nights in Feb 2022
Response from Carl on Feb 10, 2022
Thanks Linda!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Telluride Time
The New Sheridan was wonderful as always. A place you must stay in Telluride!
Stayed 3 nights in Jan 2022
Response from Carl on Jan 26, 2022
Thanks for the 10 of 10 Jared! Great to hear you had a wonderful time in Telluride.

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at the hotel. Best service ever!!!! It exceeded our expectations. Everyone was amazing, especially Sarah. I recommend.
Stayed 6 nights in Dec 2021
Response from Carl on Dec 31, 2021
Thanks Patricia! So glad you had a great time and I will let Sarah know!

10/10 Excellent

Iwona, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was open at 8 am, so on a departure day we couldn’t have a breakfast. Hotel is in a perfect location, but in the morning little noisy, 7 am snow crews are working.
Stayed 4 nights in Dec 2021
Response from Aaron on Dec 15, 2021
Thank you for the review!

10/10 Excellent

Scott

Stayed 3 nights in Jun 2021

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a restored hotel done right. While quite modern in terms of comforts, the appearance as a late 19th century has been preserved. The staff is friendly, and we had plenty of greetings and offers to help (such as with luggage). We found our room to be very comfortable, and the large bath may well be the cleanest hotel (or other) such room we've ever seen. We did not try the premier dining room, the night we set aside for that they had a private party. We had breakfast in the parlor one morning. While the classic eggs benedict looked great, they were served at room temperature. The main bar had a private party on our arrival night, but we did get a chance for a beverage there one afternoon. Its a beautiful period bar with a full selection of beverages. Parking is free, but its on nearby streets (with a permit). Not an issue in good weather.
Stayed 3 nights in Oct 2021
Response from Carl on Oct 8, 2021
Tim, Thank you for taking the time to share your experience. Great to hear that you found our hotel to be clean, comfortable, and well appointed. Please come see us again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2021
Response from Carl on Aug 16, 2021
Thank you!

8/10 Good

Christine Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage-type historical hotel which is neat. Wish they had better ways to cool the rooms- there is no air conditioning and the little cooling fan unit doesn’t do much. It was too hot in there! Windows sometimes difficult to open/close. The mattress was quite lumpy though not uncomfortable. Bathroom nice and big. Wish there was a mini fridge - and AC! Great location and walking distance to all the shops and restaurants, and 10 min walk to grocery store. Staff very friendly.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historically interesting but noisy being an old building.
Stayed 2 nights in Jul 2021
Response from Carl on Jul 29, 2021
Thank you!