Executive Room | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Reviews of Pala Mesa Golf Resort

3.5 out of 5
Pala Mesa Golf Resort
2001 Old Highway 395, Fallbrook, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 78 reviews" "
Rating 8 - Good. 19 out of 78 reviews" "
Rating 6 - Okay. 2 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aidé

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 28, 2024
Hello Aidé, thank you so much for staying with us! We are looking forward to welcoming you back soon!

10/10 Excellent

Michael D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were more than accomidating executive room was beautiful and had a great view and balcony. Rooms were very clean.
Stayed 1 night in Mar 2024
Response from Aubrey on Mar 25, 2024
Hello Michael, We're so happy you have discovered our beautiful property and look forward to our upcoming renovations. Please come back soon to see what else Pala Mesa Resort has to offer.

6/10 Okay

Keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievably brutal and rigid check-in policy. We wanted an early check-in - perhaps 2:30 PM because we were attending a wedding reception at 3:30 PM. We were told that we could check-in at 3:00 but anytime earlier including 2:30 would cost an additional $65.00. Hotel was desolate - at least it appeared so from the parking lots. Absolutely inflexible.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Hello Keith,Thank you for sharing your feedback with us. We apologize that your check-in experience did not meet your expectations. We understand how important it is to have a seamless check-in process, especially when attending an event.We would like to clarify that our standard check-in time is 4:00 PM. However, we do our best to accommodate early check-ins if there are available rooms. We apologize if we were unable to offer you an early check-in at 2:30 PM due to high demand during that time. Our records show that we were able to provide you with a check-in at 2:38 PM at no additional charge. We apologize if this time did not work for you.Regarding the additional charge, we do have an early check-in fee for guests who wish to check-in before the standard time. This fee ensures that our housekeeping staff has sufficient time to prepare the room for the next guest. We apologize if this was not communicated clearly to you.We hope that you enjoyed the wedding reception despite the inconvenience. We appreciate your feedback and will use it to improve our services in the future.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The peace and serenity of the property is very special that me!!!!! It’s like a step away from reality!!!
Stayed 2 nights in Mar 2024
Response from Aubrey on Mar 16, 2024
I'm so glad you found the peace and serenity of the Pala Mesa special! It is an escape from reality. Thank you for sharing your experience!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Loved every bit of my stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!

10/10 Excellent

Luis Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service & convenient
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!

10/10 Excellent

Cynthia N

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Hello Cynthia, thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!

4/10 Poor

Rita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They gave me the wrong key and I walked in on someone
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Hello Rita, we want to express our sincerest apologies for the inconvenience that you experienced during your stay. As a team, we strive to provide exceptional service to all our guests, and we are saddened to know that we fell short of your expectations. We understand how frustrating it can be when things don't go as planned, and we empathize with the inconvenience caused.We genuinely appreciate your feedback, and we assure you that we are taking all the necessary steps to improve our services to avoid such situations in the future. We value your patronage and hope that you can give us another chance to serve you better.Thank you for bringing this issue to our attention.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
It was a safe place to stay.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Hello James! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Jong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great and the golf was fun
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Hello Jong! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice room
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Hello Aaron! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Glenn

Traveled with partner
Very nice hotel just didn’t like the distance to drive to the room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Hello Glenn! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

2/10 Terrible

Juana

Stayed 1 night in Feb 2024
Response from Hotel management on Mar 20, 2024
Hello Juana, we want to express our sincerest apologies for the inconvenience that you experienced during your stay. As a team, we strive to provide exceptional service to all our guests, and we are saddened to know that we fell short of your expectations. We value your patronage and hope that you can give us another chance to serve you better.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, no noise and very quiet.
Stayed 4 nights in Jan 2024
Response from Mae on Jan 25, 2024
Hello Michael! Thank you for choosing to stay with us. We are delighted that you enjoyed your stay. Your feedback is valuable to us and we look forward to welcoming you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Our 2nd stay at the property and we love it.
Stayed 1 night in Jan 2024
Response from Mae on Jan 21, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Lori

Stayed 1 night in Dec 2023
Response from Mae on Jan 26, 2024
Thank you for your feedback! We look forward to seeing you soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mae on Jan 26, 2024
Thank you for your feedback! We look forward to seeing you soon.

8/10 Good

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Mae on Feb 2, 2024
Hello Jose, thank you for your feedback. We look forward to welcoming you back!

10/10 Excellent

Lauri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Nov 2023
Response from Mae on Nov 18, 2023
Hello Lauri, Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, accept no mircowave in room, and bed was too firm!
Stayed 2 nights in Nov 2023
Response from Mae on Nov 18, 2023
Hello, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your overall stay. We're sorry to hear that the firmness of the bed and the lack of a microwave did not meet your expectations. We will take note of your comments and use them to improve our services in the future. We appreciate your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Mae on Dec 21, 2023
Thank you for providing your rating. We greatly appreciate your feedback and hope to have the pleasure of welcoming you again in the future!

10/10 Excellent

Alma

Stayed 2 nights in Oct 2023
Response from Mae on Nov 25, 2023
Hi Alma, thank you for your feedback! We appreciate it and hope to have the pleasure of welcoming you again soon.

8/10 Good

Jeffrey

Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 15, 2023
Thank you for taking the time to leave a review. We look forward to seeing you at Pala Mesa Resort in the near future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. We only had an overnight stay but would like to return in the future since the grounds seem so peaceful.
Stayed 1 night in Sep 2023
Response from Mae on Sep 26, 2023
Debbie, thank you for your review! We're delighted that you had a quick and easy check-in experience and that you found our grounds to be peaceful and serene. We would love to have you back for a longer visit in the future. If there's anything else we can do to accommodate you during your next stay, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon!

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mae on Sep 26, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Shirley

Stayed 1 night in Sep 2023
Response from Mae on Sep 18, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Zhishan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little getaway for me and my husband. We absolutely loved it here! Will definitely come back here again!
Stayed 3 nights in Sep 2023
Response from Mae on Sep 18, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Mae on Sep 11, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only suggestion I have is to put standard coffee makers in the rooms. The pod machines they have are for small cups of coffee and only one night. When we asked for extra pods we were not given extra cups, so that didn’t really help.
Stayed 5 nights in Sep 2023
Response from Mae on Sep 8, 2023
Thank you for sharing your feedback with us. We appreciate your suggestion and will take it into consideration during ongoing efforts to enhance our offerings and service. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Stephen R

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like the payment policy process! Needed to pay for rooms for employees and they would not allow!
Stayed 3 nights in Aug 2023
Response from Mae on Sep 8, 2023
Thank you for taking the time to share your feedback with us. We value your opinion and appreciate your honesty. We are sorry to hear that you didn't like our payment policy process, and we understand that it may have caused some inconvenience for you. We will take your feedback into consideration and explore ways to enhance the process, making it easier and more efficient.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mae on Sep 8, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice view king bed room. clean and contemporary decor.
Stayed 1 night in Aug 2023
Response from Mae on Sep 1, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Mae on Aug 28, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Denine

Traveled with family
Liked: Cleanliness, staff & service
Room was nice and remodeled. Property seems a bit neglected, especially pool area and some grounds. Service was good and restaurant food and view was nice.
Stayed 1 night in Aug 2023
Response from Mae on Aug 28, 2023
Thank you for sharing your experience with us. It sounds like you enjoyed your stay and appreciated the remodeled room. We are appreciative of your comments and are undergoing remodeling and assure you that we will make all the necessary changes to exceed your next stay with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
What a great place to stay close to Pala casino and casinos close bye other venues winery’s in Fallbrook and great food at thier restaurant there at Pala Mesa Thankyou!
Stayed 1 night in Aug 2023
Response from Mae on Aug 25, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Susan

Stayed 2 nights in Aug 2023
Response from Mae on Sep 11, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Nabemir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved syaying there, it was nice and clean and very spacious. I definitely recommend it. I would stay there again.
Stayed 2 nights in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our place. Cleanliness, spaciousness, and comfort are top priorities for us, and we're glad to know that we met your expectations. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

KIMBERLY

Liked: Cleanliness, property conditions & facilities
located to where i was having business. front desk staff was not very friendly. Do not check in early or leave late as it will cost an extra 65.00. I will not stay at this property again when on business in that area.
Stayed 1 night in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all our guests, and we regret that our front desk staff did not meet your expectations in terms of friendliness.Regarding the early check-in and late check-out policy, we understand that it can be frustrating to incur an additional fee. However, these policies are in place to ensure a smooth transition between guests and allow us enough time to prepare the rooms thoroughly.We value your feedback and take it seriously. We will address these concerns with our team to improve our services moving forward. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We hope you will reconsider staying with us again in the future so that we can provide you with a more positive experience.

8/10 Good

Gabriel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is OK, but you have to have electrical vehicle chargers.
Stayed 1 night in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for your feedback! We appreciate your suggestion regarding the addition of electric vehicle chargers. We understand the importance of sustainable transportation and are constantly exploring ways to enhance our services. Your input will be taken into consideration as we continue to improve and expand our offerings. If you have any further suggestions or questions, please don't hesitate to let us know.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Mae on Aug 22, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

carl

Disliked: Property conditions & facilities
Was looking to book at pala casino , NOT the golf resort Expedia wouldn’t let me cancel even though I booked it that same morning was so inconvenient !
Stayed 1 night in Aug 2023
Response from Steve W on Aug 9, 2023
Good morning Carl, our apologies for the inconvenience you encountered with our reservation

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and cleanliness of facility. Thank you.
Stayed 1 night in Aug 2023
Response from Mae on Aug 12, 2023
Thank you so much for your staying with us and for your feedback!

4/10 Poor

Karin

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rundown Expensive Hotel.
Overall hotel experience was less than favorable. Property is run down. Pool looks like a pool in the ghetto. Fences broken, no towels, sketchy restrooms. Definitely overpriced. Landscaping unkept. Pathways unsafe. Walls exceptionally thin. Restaurant was good, check in was nice. Except had to pay 60.00 to check in early. Hotel was empty. Like a ghost town. Never saw a single hotel employee after check in.
Stayed 1 night in Aug 2023
Response from Steve W on Aug 7, 2023
Good morning Karin, please accept our apologies for not meeting your or our expectations during your stay. We are appreciative of your comments and are undergoing remodeling and retraining of the team having only recently acquired the property and assure you that we will make all the necessary changes to exceed your next stay with us.

8/10 Good

Tiffany

Stayed 1 night in Aug 2023
Response from Mae on Aug 26, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice shower
Stayed 1 night in Jul 2023
Response from SW on Aug 7, 2023
Thank you kindly for your comment

8/10 Good

John

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for short stay
Stayed 1 night in Jul 2023
Response from Mae on Aug 21, 2023
Thank you for your feedback! We're glad to hear that you had a pleasant experience during your short stay with us. We strive to provide a comfortable and enjoyable environment for all our guests, regardless of the duration of their stay. We appreciate your support and hope to welcome you back in the future for another great stay!

8/10 Good

william

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Older resort property but kept in immaculate condition. Very comforyable
Stayed 3 nights in Jul 2023
Response from Steve W on Aug 9, 2023
Thank you William for your comment, out team does their very best to keep the property in great share for all our guests. We look forward to welcoming you back in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Newly renovated rooms.
Stayed 1 night in Jul 2023
Response from Mae on Aug 21, 2023
Thank you for your feedback! We're thrilled to hear that you found our newly renovated rooms nice and clean. Our team has worked hard to create a comfortable and inviting space for our guests. We believe that a clean and well-maintained environment is essential for a pleasant stay. We appreciate your kind words and hope to welcome you back soon!

8/10 Good

Teresita

Traveled with family and small children
quiet, and staffs are very nice
Stayed 5 nights in Jul 2023
Response from Mae on Aug 21, 2023
Thank you for your feedback! We strive to create a peaceful and welcoming environment for our customers, and we're glad to hear that you found our staff to be friendly and helpful. Our team is dedicated to providing excellent customer service, so if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Recientemente remodelado
Stayed 1 night in Jul 2023
Response from Mae on Aug 22, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.