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Reviews of Americas Best Value Inn Temple Killeen

2 out of 5
Americas Best Value Inn Temple Killeen
915 North General Bruce Drive, I-35 at West Adams Avenue, Exit #302, Temple, TX

Reviews

6.8
Rating 10 - Excellent. 96 out of 483 reviews" "
Rating 8 - Good. 143 out of 483 reviews" "
Rating 6 - Okay. 117 out of 483 reviews" "
Rating 4 - Poor. 70 out of 483 reviews" "
Rating 2 - Terrible. 57 out of 483 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Raymond

Stayed 1 night in Apr 2024
Response from Sam on Apr 11, 2024
Thank you for your review!!!

4/10 Poor

Raymond

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poorly maintained. Pool water is green with algae. All A/C in hall of 2nd floor hall not working, exposed wiring, knobs missing on units. My room (designated non-smoking) smelled of smoke. No continental breakfast (which I believe they claimed to offer 1 year ago when reserved), and bed sheets had stains.
Stayed 1 night in Apr 2024
Response from Sam on Apr 10, 2024
Thank you for your review!!!we still have continental breakfast everyday

2/10 Terrible

Glenda

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't even stay . I left the place
Stayed 1 night in Mar 2024
Response from Sam on Mar 18, 2024
Thank you for your review!!!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.room was great
Stayed 1 night in Mar 2024
Response from Sam on Mar 18, 2024
Thank you for your review!!!

10/10 Excellent

Dasean

Stayed 1 night in Dec 2023
Response from Sam on Feb 27, 2024
Thank You

10/10 Excellent

Dasean

Stayed 1 night in Dec 2023

8/10 Good

Cheryl

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The property is very outdated, and the hallways to and in the rooms were very stinky of cigarette smells. It literally made me nauseous.
Stayed 4 nights in Nov 2023

4/10 Poor

heather

Stayed 2 nights in Nov 2023

4/10 Poor

cindy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Ashtray smelling- misleading breakfast hotel
This hotel was a never again from the moment we walked in. The man didn't want to get out of the chair to check us in. We walked in the hotel part and it smelled so bad of cigarettes it wasn't funny. Then a little rat dog tried to bite me. We get to the room and go in and it is set at 86 degrees and is hot and humid. There is no chair to sit in like it says there is. There is hardly any plugs. The room is supposed to be handicap accessible and you couldn't hardly walk. The bathroom was big for handicap but it was supposed to have a shower with a stool and it was a tub with a torn shower curtain. The only thing good was the beds were comfortable. The next morning we went for breakfast and only a quarter of what the pictures show they have was there. it was basically non existant. Go to leave and look at the pool and it looks like it has been decaying for years. We get back to our room that night and someone had been in our room even though we had the do not disturb hanger on the door. Someone came in and was watching tv. They had changed the tv guide to HBO and it was changed so everything was in Spanish. Then we go to check out the next morning and the same man did not want to check us out he was to busy stuffing his fat face with food. Very rude, Very misleading photos and description of hotel. Will never stay again.
Stayed 2 nights in Nov 2023
Response from Sam on Nov 13, 2023
Hi Cindy,I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Oct 2023
Response from Sam on Oct 31, 2023
Thank You for your Review!!!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tricity stay 2023
It was a very good stay. Only had one small issue. The light over the bathroom sink was out. The light needs to be replaced. Otherwise a very good stay.
Stayed 2 nights in Oct 2023
Response from Sam on Oct 31, 2023
Thank You for your Review!!!

2/10 Terrible

Rebecca N

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on Oct 13, 2023
Thank You for your Review!!!

6/10 Okay

Verified traveler

Business traveler
the water pressure in the shower not too good and face bowl sink water wasnt hot and the sheets on the bed had us itchy.
Stayed 1 night in Sep 2023
Response from Sam on Oct 13, 2023
Dear Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sam on Oct 13, 2023
Thank You for your Review!!!

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service
The room was clean and quiet but the water pressure was lacking. The number of people hanging out in the parking lot was a little unsettling but there were no issues. i did get a good night sleep with nice cold AC.
Stayed 1 night in Jul 2023
Response from Sam on Jul 24, 2023
Thank You for your Review!!!

8/10 Good

Jeanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Jul 2023
Response from Sam on Jul 24, 2023
Thank You for your Review!!!

2/10 Terrible

Denzel

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The day time receptionist was very rude and inappropriate. Multiple times he accused me of having inappropriate guest in my rooms when it was only me and my daughter which were 6 and 12. Not to mention the pool they have a picture of on the brochure and website is completely wrong. It was drained and full of dirt and trash. Overall if you get what you pay for here.
Stayed 1 night in Jun 2023
Response from Sam on Jun 13, 2023
Dear Denzel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

4/10 Poor

Adrian

Stayed 1 night in Jun 2023
Response from Sam on Jun 6, 2023
Thank You

8/10 Good

Eddy

Traveled with pets
Advertise pet friendly. Charged additional $28 for having a pet upon arrival. No receipt for pet charge?
Response from Sam on Jun 2, 2023
Hi Mr. Eddy,Thank you for asking for pet policy.A pet-friendly hotel is generally one that allows some animals on the property under some conditions. However: Many pet-friendly hotels charge an additional fee. Sometimes this is a flat per-stay fee, sometimes it varies by the number of pets or number of nights stayed.

10/10 Excellent

GERALD SAVAGE

Liked: Cleanliness, staff & service
Basics provided.
Stayed 2 nights in May 2023
Response from Sam on May 30, 2023
Thank you for your review!!!

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom light and toilet didn’t work. Room wasn’t very clean. Felt like I bothered the front desk. Overall, our stay wasn’t that great and we’ve stayed here before, it was disappointing.
Stayed 2 nights in May 2023
Response from Sam on May 28, 2023
Dear Amy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Anissa

Business traveler
Liked: Staff & service, property conditions & facilities
The staff was wonderful very inviting. And they also changed my check in date with no charge. It was totally my fault that I picked the wrong check in date. It was clean and comfortable which made for good nights rest.
Stayed 1 night in May 2023
Response from Sam on May 11, 2023
Thank you for your review!!!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
This was ok for an overnight stay.
Stayed 1 night in May 2023
Response from Sam on May 11, 2023
Thank you for your review!!!

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Very overpriced, dirty.
Stayed 2 nights in May 2023
Response from Sam on May 8, 2023
Dear Joshua, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

2/10 Terrible

Kristal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property sucks! Do not stay here. There is an inside door to get to your room but he makes you go back outside in the rain to go through a different door. The hallway has no air and smells horrible. The sheets smell horrible. The floors are sticky and dirty. The hallways are very hot and smells very bad. The weed smell is horrific. The wifi dont work. The breakfast suck. The bread was so hard you could hear it if you knock on it. People standing outside by the vehicle's all night like they selling drugs. People please do not stay here. You will regret it.
Response from Sam on Apr 24, 2023
Dear Kristal, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

4/10 Poor

Kendall

Business traveler
Disliked: Cleanliness, property conditions & facilities
The price was affordable. On the other hand, my room was dirty (there were stains on the bed and towels) and the room reeked of cigarette smoke.
Stayed 2 nights in Apr 2023
Response from Sam on Apr 21, 2023
Dear Kendall, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Antonio

Stayed 1 night in Mar 2023
Response from Sam on Apr 17, 2023
Thank You for your Review!!!

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac unit in the room was making a horrible noise when it was turned on
Stayed 1 night in Mar 2023
Response from Sam on Mar 23, 2023
Thank you for your review!!!

10/10 Excellent

Mark, Clute

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for the price.
Stayed 1 night in Feb 2023
Response from Sam on Feb 27, 2023
Thank You for Your Review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
Very nice and quiet. But no running hot water in the shower and sink.
Stayed 1 night in Feb 2023
Response from Sam on Feb 21, 2023
Thank You for your Review!!!

6/10 Okay

Mandie

Traveled with family
Liked: Staff & service
Room was clean, ok to stay. Was no wow factor. Building had a smell of maybe smoke or musty. It didn’t carry over to room though.
Stayed 1 night in Feb 2023
Response from Sam on Feb 27, 2023
Thank You for Your Review!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
Clean comfortable and very affordable
Stayed 1 night in Jan 2023
Response from Sam on Jan 11, 2023
Thank You for your Review!!!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2023
Response from Sam on Jan 6, 2023
Thank You for your Review!!!

6/10 Okay

Ella, Brooklyn

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty floor and towels.
Stayed 1 night in Oct 2022
Response from Sam on Nov 2, 2022
Thank You for your review!!!

4/10 Poor

Linda

Business traveler
Disliked: Amenities
Pool wasn’t available. Breakfast only served on weekends
Stayed 3 nights in Sep 2022
Response from Sam on Sep 19, 2022
Thank you for your review!!!

8/10 Good

Blanca

Stayed 1 night in Aug 2022
Response from Sam on Apr 21, 2023
Thank You for your Review!!!

4/10 Poor

Destiny

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
room was dirty. bath tub had bugs in it. white towels were black. no complementary soaps - shampoo/ conditioner even hand soap
Stayed 1 night in Jul 2022
Response from Sam on Aug 1, 2022
Thank you for your review!!!

10/10 Excellent

Wanda

Stayed 2 nights in Jun 2022
Response from Sam on Apr 21, 2023
Thank You for your Review!!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint we had was that the swimming pool was not usable. I felt very safe there alone with my son.
Stayed 1 night in Jul 2022
Response from Sam on Jul 16, 2022
Thank You for your review!!!

2/10 Terrible

Amy, Cedar Rapids

Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up in the middle of the night, turned on the light, and saw a roach cross the floor. Later feet were itching, pulled back sheets to bites on my ankles. Small specks on the bed looked like dead bedbugs. Due to the conditions of the room, I ended up leaving at 1:30 AM. The front desk clerk would not provide a refund because I had been there since 7:00 PM. Not a good experience. I do not recommend this hotel.
Stayed 1 night in Jul 2022
Response from Sam on Jul 14, 2022
Dear Amy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

8/10 Good

BRUCE

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Pool was not useable
Stayed 3 nights in Jun 2022
Response from Sam on Jun 27, 2022
Thank you for your review!!!

8/10 Good

cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sam on Jun 23, 2022
Thank you for your review!!!

8/10 Good

Wanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies from housekeeping are excellent
Stayed 1 night in Jun 2022
Response from Sam on Jun 19, 2022
Thank you for your review!!!

4/10 Poor

Tufick

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely 1 star 2 star, cigarette smoke smell is in the walls, shower head terrible, water pressure in the shower was abysmal, rust stains in the tub
Stayed 1 night in Jun 2022
Response from Sam on Jun 15, 2022
Thank you for your review!!!

4/10 Poor

Khristien

Disliked: Cleanliness, property conditions & facilities
Had to clean out tub from dried roaches and dirty just to take shower and when went to use microwave it was multiple dead gnats and live roaches
Stayed 1 night in Jun 2022
Response from Sam on Apr 21, 2023
Thank You for your Review!!!

10/10 Excellent

Greg

Stayed 1 night in Jun 2022
Response from Sam on Jun 4, 2022
Thank you for your review!!!

6/10 Okay

Sheri

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2022
Response from Sam on Apr 21, 2023
Thank You for your Review!!!

4/10 Poor

Anthony

Stayed 1 night in May 2022
Response from Sam on Apr 21, 2023
Thank You for your Review!!!

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To old end summinpool tha water is a green no clean
Stayed 1 night in May 2022
Response from Sam on May 10, 2022
Thank you for your review!!!

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for
Needed a cheap hotel and didn't have high expectations. Entire hotel smelled like cigarette smoke. My room was non-smoking but you could tell tons of air freshener was sprayed to try to hide the smell. Bed wasn't made properly. The A/C worked great so that was a plus. Staff were friendly. Seemed like a safe environment. The room was surprisingly quiet and couldn't hear any road noise. I only stayed here because I was by myself and needed something cheap. I wouldn't bring my family here.
Stayed 2 nights in Apr 2022
Response from Sam on May 3, 2022
Thank you for your review!!!