Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified travelerfrom Toronto, ON
A cheap hotel in a nice package...Posted Sep 10, 2014
Pros: Close to the airport. Good free breakfast. Computer with Internet access and free access to printer.
Cons: The beds need to be better quality, pillows should be better for the price point, the staff should be better trained, broken appliances should be fix.
Location: Airport, that's about it. Nothing else in the area.
We booked this hotel based on the user ratings on this site. When we arrived we found the staff to be pleasant but unhelpful. The hotel and room were very nice looking and clean but almost immediately we started to notice problems. First, we noticed that the bed, unlike the reviews mentioned, was hard as a rock and very uncomfortable. I sell beds at a furniture store so I can tell you that this was comparable to our cheapest beds we sell. The coil count was extremely low and ridiculously firm. The pillows were not down, feather down, or even simulated down, but instead were just cheap, lumpy, polyfilled pillows. We tried to use the phone to call housekeeping to ask for an extra pillow but the phone was broken. The front desk staff acted as if asking for an extra pillow was a crazy thing to ask and piddled around on her computer as if searching for something and then said, "I guess I can give you an extra one." The bathroom shower did not have a liner so water from the shower flooded the bathroom. The water from the tap was disgusting and undrinkable. The microwave was a weird off brand and the controls were very complex and different than any microwave I've ever seen and the coffee maker was broken. In short, I have no idea what was supposed to be "plus" about this hotel unless it just means they slapped a new paint job on the walls. If this is the "better" Best Western then I won't be staying at one ever again.
for Business Travelersby Beckyfrom Austin
Posted Aug 24, 2014 on Hotels.com
The staff were very friendly when I arrived. The place was bright and very comfortable. I will definitely stay here again.
for Familiesby Raymond Gloverfrom Midland tx
Posted Aug 12, 2014 on Hotels.com
Yes I would stay there again.
for Business Travelersby A verified traveler
Posted Aug 4, 2014 on Hotels.com
Recommendedby A verified traveler
Posted Jul 22, 2014 on Hotels.com
Recommendedby A verified traveler
Temple,TXPosted Jul 22, 2014 on Hotels.com
Great overall experience! Nice place to stay.
for Personal Eventby Anna Mayesfrom Oklahoma
Posted Jul 12, 2014 on Hotels.com
Everything was GREAT. Needs a freezer compartment in mini freg. To re - freeze ice packs for medical needs.
Recommendedby Joe Pfrom Temple
Good hotel choicePosted Jul 12, 2014 on Hotels.com
I wish I'd had know about the discount breakfast and saved a few bucks. All else was good.
for Familiesby Amyfrom Texas
Very Nice!!!Posted Jun 26, 2014 on Hotels.com
We stayed for one night and didn't have the opportunity it take advantage of all the amenities but my experience was great. Very nice, clean and classy. I would definitely stay there again!
for Overnight Stay Before Destinationby A verified traveler
Loved it!Posted Jun 14, 2014 on Hotels.com
The place was on par for a Hilton-The name reflected how nice and clean the Hotel was.The Staff were VERY Friendly I'll definitely stay there again.