Outdoor pool, sun loungers
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Reviews of Holiday Inn Express Salado-Belton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Salado-Belton, an IHG Hotel
1991 N Stagecoach Rd, Salado, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 701 reviews" "
Rating 8 - Good. 180 out of 701 reviews" "
Rating 6 - Okay. 63 out of 701 reviews" "
Rating 4 - Poor. 14 out of 701 reviews" "
Rating 2 - Terrible. 13 out of 701 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Carpet is old. For the price I expected more of an upgrade. Also restroom smelled a lot like sewer.
Stayed 1 night in Mar 2024
Response from Missy M. on Apr 4, 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. In 2024 we will be updating the property with brand new features to create memorable experiences for our travelers and hope to have you back in the future to share the experience with us. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Have an amazing week!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Missy M. on Apr 4, 2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

barbara

Liked: Property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Missy M. on Apr 4, 2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Charles

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 4 nights in Feb 2024
Response from Melissa M. on Mar 5, 2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!Guest Service Representativefrontdesk@hiesalado.com(254)-947-4004

10/10 Excellent

Folashade

Stayed 1 night in Feb 2024
Response from Missy M. on Apr 4, 2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Ana

Traveled with partner
Nice, clean and quiet with comfy bed! Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia, Manchaca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was wonderful, helpful and knowledgeable about the area. Stayed her many years ago and felt just as comfortable now as then.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nicolas

Stayed 1 night in Dec 2023

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
State competition
The hotel staff was friendly and efficient. The rooms were a good size and comfortable enough. The hallways were really wide and well lit. Breakfast was great because they had bacon!!!! The rooms had over head lights which you don’t usually get in hotels. Now for the not so great items, lights were yellow which caused the rooms to be dark. The carpets were old and stained as was the furniture. I’m used to hotels providing 4 sets of bathroom towels even when there’s just two of us on the room but we only had three so when the water ran all over the floor because the shower output was stronger than what the shower curtain could hold we weren’t left with enough towels and it was too late to ask for more.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Area is great. Town is super friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff, always helpful.
Stayed 4 nights in Nov 2023

8/10 Good

George

It fit the bill for the day I stay there. Thanks.
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Traveled with family and small children
Disliked: Staff & service, amenities
Location was easy on and off I35.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jerry Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

hugh

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
had hard rain storm and windy .. window leaked rainwater inside room and drip onto a/c unit making noise.. was unable to sleep ... then there was no hot water to shower with.. when advised the lady at the desk she didn't seem to have any concern, would have "someone " look into it.. have stayed here several times in the past but unsure if should try again..
Stayed 2 nights in Oct 2023

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean, no problems
Stayed 1 night in Oct 2023

10/10 Excellent

Cherie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

DAVID

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new place for me to remember when I come back.
Both staff members greeted me when I would come and go. The place is nice and big looks to be very new. Breakfast had lots of food. Rooms are very nice. I stayed on the east side of the hotel and could hear the traffic on I-35 so not sure how much louder the west side of the hotel could be. But it is off I-35 a little bit and easy to get to. So it was worth it.
Stayed 1 night in Oct 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stay for family wedding. Clean, convenient, quiet. Easy access
Stayed 1 night in Oct 2023

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alysia-Director of Sales & Marketing on Oct 2, 2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! Have an amazing week!

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet & staff were very responsive. Room had issues with the bed as well as air conditioner
Stayed 1 night in Sep 2023

10/10 Excellent

Lana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on Aug 29, 2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences!

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The staff was very friendly and helpful. Our room was clean and comfortable. We enjoyed the pool. At first it seemed small, but it was very accommodating for the groups that were there at the time and we didnt feel crowded. We enjoyed the time we were there.
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on Aug 29, 2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We are excited to know you loved our pool! Come back and visit us again in Salado, TX!

10/10 Excellent

PATRICIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Desk Staff, Comfortable Beds, Clean Rooms, Highly Recommond staying here.
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on Aug 29, 2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. I’ll pass those thoughtful words along to our staff, I’m sure it’ll be very empowering to them! Have a great week!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again!!
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on Aug 29, 2023
Thank you for the amazing review and recommendation!! We hope you have you back very soon here in Salado, TX!

10/10 Excellent

Cassy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful. Breakfast was excellent!
Stayed 2 nights in Jul 2023

10/10 Excellent

Regina

Stayed 2 nights in Jul 2023

10/10 Excellent

Bethany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice. Clean rooms and hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

LAURA, Baytown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The girl's at the front desk were awesome!! The room was nice and clean. Just wished for a heavier blanket on the bed.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The hotel needs updating!! The plumbing needs addressing as well as the sour carpet in the elevators. The rooms need spraying and overhauled. The bed was very comfortable but the air conditioning had a mind of it's own. We will not be back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Barbara

Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Stayed 4 nights in Jun 2023

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not very good but everything else was great.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary S

Traveled with partner
Liked: Cleanliness
The bed was so comfortable and the room was clean...but the vending machine was out of order
Stayed 1 night in Jun 2023

10/10 Excellent

Sheryll A

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and everyone was very courteous and nice
Stayed 3 nights in May 2023

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve in town
Went to Salado on business. Very nice Holiday Inn Express. More room than normal. Staff very friendly
Stayed 1 night in May 2023

6/10 Okay

Ben

Stayed 1 night in May 2023

10/10 Excellent

Lawrence

Liked: Staff & service, amenities, property conditions & facilities
A clean well managed Holiday Inn Hotel. I enjoyed my stay & will return.
Stayed 4 nights in May 2023