This place is classy and comfortable. Well situated just two or three blocks from Union Square. Near shopping dining, cable car, trolly car and busses that will whisk you to Fisherman's Wharf and all tourist destinations.
Glenn from Montreal
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco, 2 blocks …More
The lobby was clean & nicely decorated. The staff at the desk took care of us right away. Our gear was stored tho it was hours before check-in time. Everyone showed us great courtesy & made us feel secure. The location could not have been better, for dining, dancing & gallery hopping. The day & evening concierges were so helpful, it really made our trip memorable. We will most certainly visit here again.
Ginny from Fresno, Ca.
This San Francisco boutique hotel, built in 1914, is within 2 blocks of Union Square and a cable car stop, and within a block …More
This was by far the nicest of the three hotels I stayed in during our visit to San Francisco this year, and that is saying something (because the other two were also great!). The staff were very welcoming on arrival, and asked us about our trip so far, offering tourist advise and a couple of discount schemes for tour buses etc. should we wish to take them up. They offered to take our bags up to our room for us (but we were too British for that) and there is free tea and coffee not only in the rooms, but the foyer too.
In the room, we had a 50" TV with great cable reception, and a pod-coffee machine, which was fully restocked each day. The bathroom was fully stocked with toiletries, and though the room was facing the very busy Geary St. it had double, double glazing windows which cut out all the noise! The only down side was there is no air-con, just a roof fan, so you had to leave the windows open as much as possible (during summer) to keep the temperature down, and then close them at night to keep the noise out. A minor concern though in downtown San Francisco.
They also offer (of course) a bag drop service at check out, and had no trouble storing our 4 massive cases in the closet.
Simon from Bristol, UK
Built in 1913, this handsomely updated boutique hotel is in the midst of San Francisco's Union Square district, 2 blocks from …More
The hotel itself is situated 1 minutes walk to Market Street where most of the shopping is located the convenience itself is a plus. The staff is really fantastic they give guest the feel of home especially for a first time guest of the city their service in my opinion surpass the 5 stars hotel.
As to safety the area in general there are a lot of homeless people asking for money and cigarette you just have to be polite and reject them no need to be mean or aggressive towards them mind you there is also 5 star hotel in the same area but the hotel staff really do their part by not letting non guest to enter the hotel which includes the use of their toilets. I would strongly advice family visitors do not let their children roam about in the nights.
If you need a cab let the front desk know so that they get their regular/trusted cab drivers to service you but as most of the things are nearby the only time you may need the cab is to the airport.
Desmond from Singapore
In the Union Square area of downtown, this boutique hotel is a block from a cable car line and 4 blocks from Moscone Center.More
The Mark Twain Hotel never pretends to be other than it is. It is a hotel built long before Big Macs and Starbucks. The windows open (no air conditioning) and you get a nice breeze. Newly updated (paint, carpet, etc.) the rooms are scrupulously clean! If you want a little more space, choose one of the larger rooms. Yes, there is street noise in some of the rooms, but you are in a city, after all.
The staff was helpful and breakfast items were plentiful (I grabbed a coffee, banana, and yogurt). Food in the immediate neighborhood was good. There is a cafe next door that had a line down the street during the breakfast rush (got breakfast later, around 11:30, and it was quick, and excellent.
There is a taxi stand across the street, and transit is close. I didn't rent a car as it is expensive to house them, and you don't really need one in the city (parking in S.F. can be a challenge.)
Traveller from Seattle
The updated 1928 San Francisco hotel is 3 blocks from Union Square shopping, a cable car line, and a BART station. Moscone …More