Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Relaxing holiday with girlfriend

Posted Jul 2, 2015
When arriving at BIG SUR the exterior did not impress us, but we were soon wrong. Its classy, clean, staff are brilliant! Food is lovely & bar is fun too. Adults only hotel making it ideal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Hôtel confortable, bien situé que ce soit pour passer ses vacances sur place ou seulement dans l’attente d’un départ via le port ou l’aéroport.
5 out of 5
Recommended
for Everyone
by A verified traveler from benfleet england

14 nights in Tenerife early June

Posted Jun 18, 2015
Pros: the décor, the cleanness, food welcome and care given by all members of staff was excellent, the access from the hotel direct to the promenade to
Cons: very steep slope down to hotel front entrance with no "coach" access. could do with a call button to reception to get assistance for us oldies.
Location: do as little or as much as you like, plenty of outlets for sea fishing water parks dolphin/whale watching island tours
good welcome, really enjoyed our stay, good location good access to the promenade which was directly accessed via a doorway from the pool area. easy walking good area for those with medium / high degrees of mobility issues. with lots of eateries shops etc. easily accessible. enjoyed the area, a wide range of visitors families young and old alike, no signs of rowdy or drunken behaviour. a very "civilised" area. one medium and one large sandy beach area within easy walking distance. plenty of public seating available along the way and no shortage of places to take a bit of shade it and a cold drink. water sun uv and other weather details displayed on electronic board for guidance. beware the uv ray with clear unpolluted skies and temperatures reaching 38 to 40c in the sun, you can easily get burnt because the gentle breeze can mislead you as to how quickly you can burn. saw a number of people who put lobsters to shame, must have been very painful.so all in all if you want to spend most of your time in the hotel it has everything, or if you are like us and want to get out and about most days that's easily doable as well. this adults only hotel was a plus for us.
4 out of 5
Recommended
for Everyone
by A verified traveler from kirkintilloch scotland

Nice hotel close to beach

Posted Jun 5, 2015
Pros: very friendly and efficient staff nothing was to much for them
Cons: restaurant. not enough chefs on the cook while you are waiting counter( i.e. fish chicken pork evening and fried bacon eggs pancakes)
Location: walk along promenade to las americas, watch ships coming in and out of harbour, plenty of sports events and children's amusement park shops market,
Overall the hotel was very good one drawback was the lack of help in getting your luggage down/up the very steep driveway especially if you are disabled as we were.
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Good hotel,close to beach and bars.

Posted Jun 2, 2015
Pros: close to the beach and bars and restaurants.
Location: close to other resort like playa de America.
Good hotel,close to beach,staff was lovely. Food was good,lots of choice. Only downside is that everything at the hotel closes at 11pm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gut!

Posted Jun 1, 2015
Pros: Freundlichkeit
Wir waren unterwegs nach La Gomera und sind deshalb nur eine Nacht geblieben. Für diesen Zweck war das Hotel hervorragend. Freundliches Personal und super sauber.
4 out of 5
Recommended
for Everyone
by A verified traveler from biarritz

oui, très bien, proche de la plage, de la promena

Posted May 27, 2015
Cons: quelqu'un qui parle français, au moins 2 chaines TV en Français, les autres pays sont bien représentés, c'est anormal
Location: le quartier est très agréable, bcp de restaurants sympa, la promenade faite en scoot très chouette, c'est très beau..
comme je le dis, très bien, proche de la plage, de la promenade, tout est chouette le soleil et les températures étant de la partie, ce qui est très important
4 out of 5
Recommended
for Everyone
by A verified traveler from bristol

Good friendly hotel

Posted May 14, 2015
Pros: adults only - trendy decor
Cons: Having to pay to use the safe
Location: Good quiet location - bars and restaurants close by
Good price for stay - great adults only hotel - clean tidy and spacious
5 out of 5
Recommended
for Everyone
by A verified traveler from Nuneaton

1st week of may

Posted May 10, 2015
The only moans I have. At dinner you have to wear long trousers. But the women can wear shorts . Chovanist I think.whats wrong with dress shorts for aman. They say they have free WIFI. But it's to slow keeps dropping out
4 out of 5
Recommended
for Couples
by A verified traveler

Good quiet location.

Posted May 3, 2015
Pros: Good sea view, clean rooms.
Cons: Non smoking bar area. Better selection prepared fruit better selection cheese and biscuits at evening meal. Serve pint beer in a glass not plastic one
Location: Nice level walk to the resort centre. Easy access to the port to catch the ferry to la Gomera. Plenty of bars with cheaper beers and drinks.
Nice hotel. As a non smoker I didn't like the fact that you were allowed to smoke in the covered bar area. Also it would have been nice if there was a better selection of prepared fruit with the evening meal similar to what was on offer at breakfast, more grapes and a better selection of cheese and biscuits.