Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 28, 2015
Pros: Good location. Really comfortable bed, clean room. good selection for breakfast. Friendly and helpful staff
Cons: Night club and music bars
Location: Beach across walkway, Lido a couple of minutes walk. Lots of restaurant and bars close by.
Lovely relaxing week although lots of older people to start and then a mixture of ages. May, June and July low season now apparently so check info before you leave! Not much in the way of decent nightclubs or bars that play good music., but there is a great selection of restaurants and bars.
4 out of 5
Recommended
for Everyone
by A verified traveler from Urmond

Fijn hotel direct aan de boulevard.

Posted Jun 16, 2015
Pros: De ligging van het hotel. Gratis wifi en elke avond een dans en show programma.
Location: Hotel ligt aan een boulevard waar je ff lekker kunt uit waaien of een terrasje kunt nemen. Kort in de buurt ligt het loropark.
Fijn hotel.Goed ontbijt en diner buffet en netjes. Personeel is vriendelijk, mooie omgeving een goed ruime kamer. Alleen er mag wel eens kleine onderhoud gedaan worden in de kamers dit betreft de balkon deuren die we met moeite open kregen. Verder was het jammer dat ze geen parkeer gelegenheid hebben voor huur auto's maar ze hebben ons wel goed weg gewezen naar een parkeergarage. En ze hebben een handdoeken service aan het zwembad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vilnius

Grazioso albergo sulla riva del mare

Posted Jun 11, 2015
Pros: Albergo e tanto piacevole, sulla terrazza sul tetto per prendere il sole, così come una vista meravigliosa, ottimi artisti nel albergo alla sera.
Cons: tutti
Location: tutto eccellente
Comodo per vizitare altri posti e stare nel piu verde posto di izola. Cibo è incredibile, il personale è molto disponibile.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great customer service, good location.

Posted Jun 8, 2015
Very comfortable stay and lovely staff. I enjoyed walking around Puerta de La Cruz and the hotel is convenient for beach and exploring the area. The room lacked a kettle ant for a 4-star hotel i felt they should have had one, with complementary tea bags etc. I also felt the fridge should have been inclyded in the cost of my stay. Overall a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from carpi

Ottimo hotel di fronte alla spiaggia

Posted Jun 2, 2015
Abbiamo soggiornato a maggio 2015, clima mite e un posto molto vivace
4 out of 5
Recommended
for Everyone
by A verified traveler from Cisternino BR

Buon Hotel di fronte al mare

Posted Jun 2, 2015
Pros: La posizione
Cons: La pulizia camere e bagni
Location: La posizione è ottima; sul lungomare e di fronte ai laghi Martianez; tutte le vie della zona intorno all'Hotel sono piene di negozi e locali
Arrivati la sistemazione sperata non corrispondeva. Abbiamo pagato un supplemento per avere una camera vista mare come volevamo, perché nella prenotazione non era stata in alcun modo spiegato potesse essere con vista interna. Buon buffet ai pasti, Pulizia camera accettabile. Personale discreto funzionale.
5 out of 5
Recommended
for Everyone
by A verified traveler from France

Idéalement placé.

Posted May 13, 2015
Pros: son emplacement
Cons: Pas de parking
Location: Nous avons apprécié la promenade piétonne passant devant l’hôtel et allant jusqu'en centre ville. Le Lago Martianez juste en face.
Très bien reçu Personnel très sympa Chambre au calme avec vue sur piscine
4 out of 5
Recommended
for Everyone
by A verified traveler from Tarragona

Muy recomendable

Posted Apr 12, 2015
Excelente ubicación enfrente de la playa. El buffette desayuno es impresionante: abundante y diverso. La zona de piscinas y terraza también muy agradable igual que todo el personal. A mi me lo habían recomendado y yo ahora también lo revomiendo a todo aquel que vaya a Puerto de la Cruz a pasar unos días.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Great location, nice hotel.

Posted Apr 7, 2015
Pros: The location and extensive breakfast on offer!
Location: Very centrally located right across from the beach.
The H10 is superbly located on the waterfront so you can watch the surfers from your balcony. The staff were very helpful and welcomed us with a glass of bubbly upon our arrival. Rooms were clean and functional and left nothing to be desired. The bar had a happy hour every night which was nice for that pre-dinner drink. The breakfast was a highlight. They served everything from fresh pastries, caviar, cooked breakfast and sausages and sauerkraut. Fresh juices and prosecco were also included. The pools were not heated so were a bit chilly for a winter getaway but in the searing summer heat I'm sure they would be fine. All in all I would say that this is one of the best located hotels in Puerto de la Cruz and we would not hesitate to stay here again.
4 out of 5
Recommended
for Families
by Alda from Viseu

A relação qualidade preço,muito boa .

Posted Mar 31, 2015 on Hotels
O hotel encontra-se muito bem situado, staff simpatico. Excelente restaurante !