Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom France

Idéalement placé.

Posted May 13, 2015
Pros: son emplacement
Cons: Pas de parking
Location: Nous avons apprécié la promenade piétonne passant devant l’hôtel et allant jusqu'en centre ville. Le Lago Martianez juste en face.
Très bien reçu Personnel très sympa Chambre au calme avec vue sur piscine
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tarragona

Muy recomendable

Posted Apr 12, 2015
Excelente ubicación enfrente de la playa. El buffette desayuno es impresionante: abundante y diverso. La zona de piscinas y terraza también muy agradable igual que todo el personal. A mi me lo habían recomendado y yo ahora también lo revomiendo a todo aquel que vaya a Puerto de la Cruz a pasar unos días.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

Great location, nice hotel.

Posted Apr 7, 2015
Pros: The location and extensive breakfast on offer!
Location: Very centrally located right across from the beach.
The H10 is superbly located on the waterfront so you can watch the surfers from your balcony. The staff were very helpful and welcomed us with a glass of bubbly upon our arrival. Rooms were clean and functional and left nothing to be desired. The bar had a happy hour every night which was nice for that pre-dinner drink. The breakfast was a highlight. They served everything from fresh pastries, caviar, cooked breakfast and sausages and sauerkraut. Fresh juices and prosecco were also included. The pools were not heated so were a bit chilly for a winter getaway but in the searing summer heat I'm sure they would be fine. All in all I would say that this is one of the best located hotels in Puerto de la Cruz and we would not hesitate to stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sanremo

in buona posizione sul lungomare

Posted Mar 24, 2015
Pros: comida
Location: vicino alle piscine Martianez e alla strada principale della città
buona comida servizi buoni.Gradevole il soggiorno in piscina e l 'animazione
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel... Awesome view Just opposite to beach

Posted Mar 12, 2015
Awesome stay Good rooms Friendly & helpful staff
5 out of 5
Recommended
for Couples
by A verified travelerfrom leicester, uk

All good!

Posted Feb 27, 2015
Pros: Everything we expected .
Cons: As vegetarians we had lots of fresh salads, veg, fruit, we would have liked some main course dishes.....but this is not really a criticism.
Location: Near shops, beach, lots of trips, bus station in town. Trip to Mt Tilde great!
A lovely location for the beach, sound of crashing waves at night. A comfortable bed, clean and well maintained room. All areas of hotel welcoming and well presented. The gardens were a pleasent place to relax, butterflies and birds to watch as you soak up some sun. As most guests are older it is quiet, I would say our children may have found it too quiet, but it suited us just fine!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ayrshire scotland

Good atmosphhere and welcome Great location

Posted Feb 18, 2015
Pros: All round very comfortable
Cons: Ice machine in one of the floors would be nice had use of fridge but not vverycold
Location: Plenty of shops and easy to get to parrot park
Enjoyed our break great choice at breakfast Relaxing atmosphere
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful views of a rocky and viloent coast

Posted Jan 26, 2015
Cons: Nothing
Super breakfast and dinner buffets. Great views from the glass walls of the restaurant. We could not have wished for better.
3 out of 5
by A verified travelerfrom madrid

es un hotel muy bien ubicado

Posted Jan 7, 2015
Pros: el personal muy amable aunque uno mas profesional que otro,la ubicación no puede ser mejor
Cons: las instalaciones muy viejas,no se da mucha atención a la limpieza
Location: lo mejor de este hotel es la ubicacion ,me imagino que por eso esta entre los mas caros de la zona,porque lo que es el hotel en si no merece el precio
hemos estado en este hotel de viaje de novios pero en la fecha de las fiestas navideñas parecía una residencia de ancianos,las actividades,la música bastante aburidas ,hemos tenido varios incidentes desagradables que en nuestra opinión no pueden ser permitidos en un hotel de 4 estrellas ,
2 out of 5
by A verified travelerfrom Reading

A three star hotel for over 65s

Posted Jan 4, 2015
Pros: Restaurant staff. Location.
Cons: Reception staff, wifi in rooms, provide an iron, safes are free to use, update the rooms!
If I had known that the vast majority of people staying here were over 65 I would've booked elsewhere, coming from a 30-something couple. The hotel is in a great position being right on the sea front next to lago martinez, and the staff in the restaurant are great, those behind the reception less so (they asked for a printout of the Expedia confirmation which we didn't know we needed, so be warned). My main gripes are the hotel parades itself as 4 star but it's definitely only 3 star. Wifi is only available in reception, foyer, near the pool and patchy in the restaurant - not a sign of a great hotel especially when you want to research and find things to do, places to eat etc. There are no irons in this hotel, either in the room or from reception. You have to pay to use the safe in the room, no just a deposit but it is costs to store your valuables safely - why?? There is a minibar/fridge but you have to pay again. The hotel tried to charge us for 7 nights of dining in their restaurant when we only ate there once. The hotel rooms (we stayed on ground floor) are tired and dated. Also there is no parking, but if you have a car then use the Pyramidies blue level car park for €30 for one week. So overall, I cannot recommend this hotel at all.