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out of 4 reviews
“Problems with the AC, room selection and parking”
We chose the hotel because of the spa, but they ask for extra fee to use it. This was not obvious from the information we read at the time of the registration. The rooms are OK, except for the air conditioning, which we were not able to control. It was too warm inside, and we had to open the balcony door during the night, which resulted in hearing the street noise. The staff at the desk were helpful most of the time, except for the room allocation. We asked for a high floor, from which we can see the mountain. We did get a room at the 10th floor, which is high, but insufficient to see the mountain, because another building was blocking the view. I asked to change to the 12th floor, but they responded that this was impossible, as this floor was fully occupied. This is unacceptable, as the request was two months ahead. The breakfast is very good. Sometimes it was too crowded, but the staff there was efficient. The bar was nice, as well as the night performance. We did not use the pool. We rented a car, but we could not use the parking, as it was full. There is no parking space available nearby. We had to park at the forbidden area at the front door. Fortunately, we did not receive a ticket. It seems that the hotel management regards this as legitimate.
“The small details.”
The hotel is fine and very well located. But... we found some "details" that made our stay less pleasing: no minibar in the room, they don't ask for a credit card when checking and you have to make a cash deposit if you want to use the pool or charge a drink at the bar. I think these details could resolve easely. More difficult would be the lack of place at the garage. When it is full you have to look for a place in a very complicated traffic city and probably you don't get it and have to leave the car in the road. Beside that, I would recommend the hotel if you want or have to go to Puerto de la Cruz.
The hotel is located at a very good location, very close to the sea shore and to turists shops. The hotel club was quite boring and we chose to go elsewhere instead. Although the hotel does not offer parking, it was quite easy for us to find vacant parking spots ar near by locations. Hotel Breakfest was very good, fresh and refreshing. The Hoetl staff did know English, yet we had to give up with some "more difficult" questions.
“More like a 2.5 star hotel”
On Expedia this hotel was listed as a 4 star.....In the US, this hotel would be more like a 2.5 star. Very disappointing compared to what I was expecting. The staff was very friendly and refunded my money for the nights I did not want to continue staying, so that was a bonus. A better fit for college students or someone on a tight budget.