Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by sarham from suffolk

glamorous webpage not matching real thing

Posted Feb 19, 2014
Pros: it has a quiet side and is close to the beach front. shower has good pressure
Cons: cleaner throughout, hotter food with more control over service instructions in rooms on how to use ac/heater. English speakers and friendly staff
Location: roadside rooms were not great as very noisy, near beach other side were better. Opposite friendly store for basics and near some restaurants.
room cleaned sporadically and edges missed, tired d├ęcor. mouldy edges in bathroom with cracked vanity sink. staff glum at best and least helpful. no explanations given on how to proceed it was all guess work. lukewarm food served in chaotic disorder refilling dishes and machines slow and often not done. tables reserved in dining room but left empty while people wandered looking for a place to sit. This seemed more to us a 3 star hotel which possibly pays a premium to have a 4 star status. Cold pool by reserved sunbeds, reception staff that speak poor English and do not deliver urgent faxes ( coach pick up times issued to hotel but left in desk). no info on how to operate room ac/heater. slow and old lifts that were disquieting to use
5 out of 5
for Everyone
by Maluks from London

Lovely, lively place

Posted Jan 16, 2012
Pros: The views from the hotel rooms were spectacular. The meals rich and varied.
Location: Right at the Puerto de la Cruz coast, less than 20 paces from the sea
My room was very clean and the staff wonderful and helpful. Although I spoke no Spanish, every effort was made to understand my requests and satisfy them. I felt very much at home even with the other guests who appear to be regulars.