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Reviews of AluaSoul Orotava Valley - Adults only

4 out of 5
AluaSoul Orotava Valley - Adults only
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 43 out of 101 reviews" "
Rating 6 - Okay. 22 out of 101 reviews" "
Rating 4 - Poor. 9 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Gordon Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó la tranquilidad pero la comida no era muy buena y casi siempre salio frio. Las bebidas de todo incluido están limitadas a unas marcas desconocidas y en general la calidad y servicio ha bajado muchísimo desde mi última visita hace solo unos 6 meses
Stayed 3 nights in Nov 2023

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay
The room was amazing, the staff were helpful and very nice and the hotel was great! One elevator didnt work which was an inconvenience but not too bad for us, and the breakfast was always the same. These are the only downsides, but i would definitely come back.
Stayed 5 nights in Sep 2023
Response from Front Desk Manager on Oct 27, 2023
Good afternoon,Thank you for your comments, we will try to improve in these aspects. And we are glad that you had a pleasant stay.Until next time.Thank you.

10/10 Excellent

Gordon Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente fin de semana larga
Una escapada de fin de semana larga relajante. Todo nos gustó mucho, especialmente el trato de todos los trabajadores. Volveremos
Stayed 3 nights in Jun 2023
Response from Front Desk Manager on Jul 19, 2023
Buenos días,Gracias.Hasta pronto.

10/10 Excellent

Sven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Would stay there again.
Stayed 8 nights in Apr 2023

10/10 Excellent

Mary Grace

Stayed 7 nights in Apr 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Rikard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Steven

Decent hotel and breakfast. Rooms dated
Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.
Stayed 1 night in Mar 2019
Response from Community Manager on Apr 9, 2019
Dear guest. We appreciate your feedback, and will take it in consideration for future improvements. Thanks for your visit.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.
Stayed 6 nights in Feb 2019
Response from Community Manager on Mar 5, 2019
Dear guest. WE regret that some aspects of our service and installations were not as you expected. However, we hope you enjoyed your stay in our resort, and would be happy to welcome you back. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, great view and great breakfast
Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.
Stayed 2 nights in Feb 2019
Response from Community Manager on Feb 19, 2019
Dear guest. We appreciate your feedback, and are happy to read that you had a nice time in our hotel. Thanks for your visit, and we hope to see you soon again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
Problems checking in
Stayed 7 nights in Dec 2018
Response from Community Manager on Jan 2, 2019
Dear guest. We hope the problem at your check-in could be solved at your satisfaction, and that you could enjoy your stay with us. Thanks for your visit, and have a nice 2019.

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Nice enough hotel. Up a hill, so kept fit! Bar staff lovely.
Stayed 3 nights in Nov 2018
Response from Community Manager on Nov 20, 2018
Dear guest. Thanks for your opinion, We are glad you had a nice time in our hotel, and would be happy to welcome you soon again.

6/10 Okay

Anastasiya

Liked: Cleanliness, room comfort
Has a potential but would NOT recommend
The hotel has a potential and it is not a biggy that it is outdated, the room was big with a balcony overlooking mountains, people who work there are super nice BUT I would not recommend anybody to stay there, here is why: 1) you have to pay for Wi-Fi in cash per hour/day and per device 2) in order to get a towel for the pool you need to go all the way to the front desk and leave a 20 euro cash deposit 3) breakfast is horrible, even though there is a variety of stuff there most of is just tasteless mush. The only thing I could it was a croissant and banana, but when I tried to take it with me because we were leaving for a hike an older German dude (guest of the hotel) stopped me in the middle of a restaurant and told me I can't take food out. 4) the hotel is full of older German people in their 70s Like I said, it has a potential but it is not being realized because of a way everything is set up.
Stayed 1 night in Nov 2017
Dear guest. We regret that you had these inconveniences during youir stay, and will surely take in to consideration all your comments. Referring the issue taking the food our of the restaurant, due to the rules of health autorities, nad of our proper sanitary control, it is not allowed to take food out of the restaurants. Thanks for sharing your experience, and best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very satisfied! Good breakfast, very large room, 10 minutes walking from the beach

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved hotel and views walking distance to beach
My room was lovely spacious and comfortable i cannot complain it was like going from home to home i had everything i needed for my comforts.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Loro parque
The staff were super helpful the room was emnous and clean. The location was good for me as my main interest to going to Tenerife was to see Loro parque which was very close. The only thing that I'd say why I wouldn't give it 10/10 is the food was a bit of a let down. It was edible but not tasty.

8/10 Good

nikki, B-D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to stay
We had been here before, We like adult ONLY hotels, staff are great and don't pester you to clean the room, looking forward to going back again

6/10 Okay

alfred brian, Palm Mar, South Tenerife

Liked: Cleanliness
Disappointed
Diamante Suites rooms are in need of a facelift. Dark furniture, poorly sprung beds and poor outlook to the sea. The food was lukewarm served with cold plates. We bought a drink in the bar and took them down to the restaurant to enjoy with our meal but we were refused entry. They said this is not permitted????? We selected this hotel to check it out for a visit with our daughter in Sept. Will not return!!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location good price bad wifi
They wifi in the room just did not work. The wifi in the lobby was slow

10/10 Excellent

richard, Bournemouth.u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended
We spent a short break here and was very happy with everything about it, we would certainly come again.The suites were very clean and comfortable, and the hotel staff were very friendly.

2/10 Terrible

elena, New- York, Moscow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terribe hotel!
Rooms are terrible! Walls and curtains have Cold blue color, Not cozy at all! ! We got firKin frozen! Food is average for 4 starts hotel! NO hot water for tea by request! We traveled in Canarian Island for a month- it was worst 4 starts hotel! Only lobby looks decent. Hotel Escuela Santa Brígida and Hotel Roca Negra are amazing 4 starts in all ways places compare to this "Diamond hotel"!

8/10 Good

Joshua

Liked: Staff & service, room comfort
Good value for the price
Great pool, nice breakfast but our room had some water damage (which was fixed after we mentioned it twice). Top view to the ocean.
Stayed 3 nights in Dec 2023

8/10 Good

Manfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solides Hotel mit gutem Meerblick oder Sicht auf den Tejde
Stayed 7 nights in Dec 2023

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti ja tilava huone
Huone on siisti ja moderni. Äänieristys on huono, viereisen huoneen keskustelukin kuuluu naapuriin. Aamuisin raskaan liikenteen melu herättää ainakin vuoren puoleisissa huoneissa. Iltaisin ja öisin on hiljaista. Hotelli on aika ylhäällä vuoren rinteellä. Erittäin hyvä aamiainen. Hyvä valinta
Stayed 7 nights in Nov 2023

8/10 Good

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 7 nights in Nov 2023
Response from Front Desk Manager on Nov 13, 2023
Guten Morgen,Danke für deinen Kommentar.Grüße

6/10 Okay

Maytuka-Isabel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wir hatten Ameisen im Zimmer es wurde leider nur einmal Insektenspray ausgesprüht. Und an den darauf folgenden Tagen wurden die Tierchen einfach ignoriert auch nach bescheid geben mussten wir uns selber drum kümmern. Auf ein Bügeleisen habe ich drei Tage gewartet. Das Essen im Hotel kann ich nicht empfehlen. Bis auf eine Suppe hat alles nicht so gut geschmeckt und warm/kalt halten der Speisen fällt Ihnen anscheinend sehr schwer. Außerdem erst mal gezwungen, ein Bändchen am Arm zu tragen für den ganzen Aufenthalt um zu zeigen, ob man Halbpension oder Vollpension gebucht hat. Das muss eine andere Möglichkeit geben, das zu zeigen. Unser Bändchen war aus Stoff heißt also nach Hände waschen/ Duschen / schwimmen war das Ding immer nass.
Stayed 7 nights in Oct 2023
Response from Front Desk Manager on Oct 27, 2023
Guten Tag,Es tut uns leid, dass Ihr Aufenthalt im Hotel nicht ganz angenehm war.Wir arbeiten daran, uns in allen Aspekten zu verbessern.Wir verwenden Armbänder bei Kunden, um sie zu identifizieren und den bestmöglichen Service zu bieten.Vielen Dank für Ihre Kommentare. Diese werden zur Verbesserung unserer Dienstleistungen verwendet. Vielen Dank auch für Ihre Worte.Grüße.

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 10 nights in Sep 2023
Response from Front Desk Manager on Oct 27, 2023
Good afternoon,Thanks for your comments.We hope you had a happy vacation.Thank you.

8/10 Good

Lucie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel rénové Petit déjeuner décevant Buffet répétitif Le restaurant n’a pas de terrasse ce qui est dommage Les animations de l’hôtel laissent à désirer
Stayed 7 nights in Jul 2023
Response from Front Desk Manager on Aug 13, 2023
Bonjour,Nous sommes désolés de ne pas avoir répondu à vos attentes, nous en prenons note pour nous améliorer.Merci de nous avoir choisi.Salutations.

10/10 Excellent

Antonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel mit freundlichem Personal.
Stayed 7 nights in Jul 2023
Response from Front Desk Manager on Aug 13, 2023
Guten Morgen,Danke für deinen Kommentar.Bis bald.

8/10 Good

Mª DEL CARMEN

Stayed 1 night in Jul 2023
Response from Front Desk Manager on Jul 19, 2023
Buenos días,Gracias por su estacia y su valoración.Saludos.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bastante contento con la estancia.
Stayed 1 night in May 2023

4/10 Poor

Didier

Liked: Cleanliness, amenities, property conditions & facilities
* Noisy room in the evening until 11pm : no way to rest, no way to read, awfully noisy * Cleaning not always well done (cups, coffee pads, herbal tea...) * Breakfast : coffee with old machines is disgusting, with new machines (2), long queues * Several times had to ask for butter * No vegetarian food and sometimes even veggie food (pasta with cheese) contain ham
Stayed 7 nights in Mar 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Noemi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel correcto, tuve problemas con la reserva, pero luego todo ok.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Mikael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
proche Loro parque et plage mais sur les hauteurs
Piscine agréable. grande chambre avec salon et balcon
Stayed 7 nights in Oct 2019
Response from Community Manager on Nov 21, 2019
Chers invités. Merci pour vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel. Meilleures salutations.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon en générale , chambre spacieuse et propre
Stayed 7 nights in Oct 2019
Response from Community Manager on Oct 30, 2019
Cher invité. Merci d'avoir réservé notre hôtel. Nous espérons que vous passerez un agréable séjour. Meilleures salutations.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hôtel décevant pour un 4 étoiles
Publicité mensongère, nous attendions un miniclub vanté par vos soins qui n'existe pas. Hôtel relativement loin de la plage: 800m Hôtel de ville sans aucun extérieur. Snacks all inclusive peu étendu et qui ferme parfois 1h avant à la piscine. Points positifs : repas de bonne qualité et aire de jeux intérieure
Stayed 6 nights in Oct 2019
Response from Community Manager on Oct 30, 2019
Chers invités. Nous nous excusons pour ce désagrément. Notre mini-club est fréquenté de manière saisonnière, en fonction des enfants que nous avons à ce moment-là. Cependant, nous espérons que vous avez passé un bon moment. Meilleures salutations.

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2019

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from recepción hotel diamante on Oct 16, 2019
Querida Beatriz: Agradecemos de antemano que le haya gustado la estancia con nosotros y esperamos seguir contando con usted. Muchas gracias por su comentario.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Está bien si vas con niños, la comida está bien,el desayuno es un poco repetitivo, la habitación es amplia pero el siga cama que ponen a los niños muy incómodo.
Stayed 7 nights in Sep 2019
Response from Community Manager on Sep 19, 2019
Estimado cliente. Gracias por hacernos llegar su crítica. Esperamos que haya disfrutado de su estancia. Tomaremos nota de sus observaciones.

8/10 Good

Sergio

Liked: Room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Juan Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es la segunda vez que nos alojamos aqui, en familia, con dos niños. El hotel es muy cómodo y en general el personal muy amable. La situación es muy buena, al lado de Playa Jardin y Punta Brava, andando al LoroParque y al Puerto de la Cruz. La cuesta de subida es lo que peor se lleva sobre todo si vuelves cansado :-). Es cierto que los horarios estan pensados para extranjeros pero no es problema para nosotros. La comida bastante variada y buena calidad. En general un hotel muy recomendable en el que descansar unos dias o tener un punto para recorrer la isla.
Stayed 14 nights in Aug 2019
Response from Community Manager on Aug 23, 2019
Estimado cliente. Gracias por su amable valoración. Nos alegra que usted, y su familia, hayan tenido una grata estancia, y esperamos verles de nuevo en otra pronta ocasión. Gracias por su confianza, y hasta pronto.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yo lo he visto un poco escaso en el tema del todo incluido,sobretodo en los horarios de la zona de la piscina cerraban a las 18.00 y snacks en el restaurante de arriba no habia y de 13.00 a16.00 en la piscina no disponia de snacks tampoco.
Stayed 8 nights in Aug 2019
Response from Community Manager on Aug 14, 2019
Estimado cliente. Gracias por hacernos llegar su opinión. Lamentamos su decepción con los aspectos que nos detalla. En todo caso, los tendremos en cuenta a la hora de analizar futuras mejoras en nuestros servicios. Gracias por su visita.

8/10 Good

Sritharan

Liked: Cleanliness, staff & service, room comfort
veldig bra for Family hotel og rent og fint god service,vi er fornøyd og glad.
Stayed 7 nights in Jul 2019
Response from Community Manager on Aug 7, 2019
Kjære gjester. Takk for at du deler din mening. Vi er glade for at du hadde et hyggelig opphold på hotellet vårt, og vil gjerne ønske deg velkommen snart tilbake. Med vennlig hilsen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 7 nights in Jul 2019