Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel great staff great holiday!!!!

Posted Aug 31, 2014
Just back from a week at this lovely hotel with my two daughters. I had such a comfortable carefree stay, the staff were so welcoming especially the entertainment staff who gave such a personal friendly touch to our holiday. The room that we stayed in had just been refurbished to a high standard and the whole hotel was spotlessly clean! There was a good range of food which is fantastic when you have a 5 and a 12 year old! Would highly recommend!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Generally very good but disapointing room

Posted Aug 22, 2014
Pros: Very good staff and food and great location. Close to local ammenties, Siam Park are Harbour are only a 10 minute walk.
Location: Only a 10 minute walk from Siam water park which the kids loved. Large choice of local restaurants. Very close to harbour if you like water sports
Very pleased with this hotel overall. Good points:- Good food with plenty of choice Great Location Friendly staff Areas for improvement:- No sunbeds available after 0930hrs (all reserved) and if you wanted a shaded area for kids forget it. Room poor for a 4 star hotel; small with no bath tub and we had paid for upgraded room with full sea view. Shower in room always flooded the floor and required large amounts of mopping. Room cleaning was inadequate. Our room always had sand and dirt on the floor (even when we hadnt been to the beach). Had to wipe feet before getting into bed as the bed linen was not changed all week. Had to continuously brush sand out of the kids beds even though they only went to the beach twice. We didnt spend much time at the hotel as we prefer to be out and about. If you like a holiday spent relaxing around the pool then this might not be the best accomodation. If you want a central base with good food and friendy staff then I would strongly recommend. I would return to this hotel but i would certainly not stay in a standard room.
3 out of 5
Recommended
for Everyone
by A verified traveler from england

nice hotel good food nice location

Posted Aug 17, 2014
Pros: food excellent, nice clean hotel, nice location, staff excellent
Cons: entertainment reception staff
Location: 10 minutes from Siam Water Park 2 minutes from beach and shops
shame that having paid extra for a sea view, we only actually got a side view of the sea, we were told it was an upgraded room but went with four other couples, who had not paid for sea view, and they ALL had a better view than us, a little disappointing and apart from having a shower not a bath the rooms were the same. Probably would look for a different hotel in future. Entertainment was not really that good Reception staff should deal with one enquiry at a time and not half a dozen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel rooms dated

Posted Aug 16, 2014
Pros: Restaurant and staff
Cons: Rooms on flors one to five are not four star rooms by any stretch - old shower curtains and enamel missing in the bath? Courtesy rooms are filthy
Overall a very nice hotel, food excellent with plenty of choice. Restaurant very nice, lots of tables and no waiting, food fresh and cooked in front of you. The rooms however are not 4 star ours had a shower curtain, enamel missing in the bath and was generally tired, wardrobe doors old and not very solid on their runners. Maid service very good though - this was our second stay at the hotel would recommend staying on floors six and above as the rooms have been renovated but do not expect a four star standard room on floors one to five.
5 out of 5
Recommended
for Families
by A verified traveler from Skipton

Excellent hotel, clean and friendly.

Posted Aug 8, 2014
Pros: Decent location, room size and cleanliness, food in the restaurant and quiet during the night
Cons: Very small quibble but one that would take a lot to fix - not enough lifts. Perhaps get those on the first couple of floors to use the stairs.
Location: Short walk to the, dark lava sand, beaches. Scenery not brilliant though bus routes available for Los Gigantes, Mount Tiede (expensive),
Family of five stayed in two rooms last week. Friendly staff on arrival and smooth check-in. Rooms very clean and recently refurbished. Comfortable beds and cotton sheets. Rooms cleaned daily Wide choice of food in the restaurant to suit all tastes. Had to pay for drinks at dinner, though £70 bill for five of us after ten days, including some ice creams, very reasonable.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

such a good stay

Posted Aug 5, 2014
Myself and 2 friends thoroughly enjoyed our stay here; the room was comfortable and clean, the food was so good and the staff were generally very helpful and attentive. Ideally located, close to the beach, nightlife and has 2 nice pools
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex, england

Fantastic location, close to all amenities.

Posted Jul 23, 2014
4 out of 5
Recommended
for Families
by A verified traveler

good location

Posted Jul 11, 2014
buffet style dinner reasonable quality and daily variations
2 out of 5
by greg from solihull

Hotel food

Posted Jun 30, 2014
Pros: good hotel
Cons: the food
Location: great spot lots to do
Very disappointed with the standard of the food and the service in the food hall, not good enough for a four star hotel. Speaking to people who have been returning to this hotel year after year, they told us how the how disappointed with the food they had been and how the quality had dropped.
4 out of 5
Recommended
for Everyone
by natalie from croydon, London.U.K

You won't regret it

Posted Jun 18, 2014
.I stayed 4th June for 7 days, and the hotel and location will definitely want to make you stay longer. It's so nice. It's says four star but the rooms look like 3 star. But it's all very clean and they are renovating,but it doesn't interfere with hol. I had balcony room on 1st floor. All inclusive food was lovely, and as a lone traveller there was lots to do. Best to book excursions with the hotel, and try out Morris steak house opposite, it's absolutely brilliant. I will definitely return. Careful of floor four during June I heard guest say that you heard the drilling.