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Room type

Double Room, City View

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Rambla, Deluxe Room

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Deluxe Room, Garden Area

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Junior Suite

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Basic Double Room Single Use

Max Occupancy: 1 guest

Double Room Single Use, City View

Max Occupancy: 1 guest

Rambla Deluxe Room Single Use

Max Occupancy: 1 guest

Basic Double Room

Max Occupancy: 3 guests (up to 2 children, 1 infant)

 

VIP Room Upgrades & More

Retreat on Tenerife

This hotel is in a residential area, a 5-minute walk from the center of Santa Cruz, Tenerife’s capital, and 6 kilometers from the main harbor.

Pool under the trees

This 5-story, colonial-style hotel features extensive sub-tropical gardens, an outdoor pool and bar, casino, and small business center.

Space for relaxing

The high-ceilinged, air-conditioned guestrooms offer antique-style decor with marble flooring, fireplaces, bidets, and bathroom telephones. In-room massage is available.

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Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, heated pool, and a sauna. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and several elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • Free WiFi
  • Number of restaurants - 2
  • Full-service spa
  • Turkish bath/Hammam
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Spa tub
  • Coffee shop or café
  • Sauna
  • Beach/pool umbrellas
  • 24-hour business center
  • Breakfast available (surcharge)
  • Self parking (surcharge)
  • Airport transportation (surcharge)
  • Spa treatment room(s)
  • Conference space
  • Number of meeting rooms - 10
  • Meeting rooms
  • Babysitting or childcare (surcharge)
  • Laundry facilities
  • 24-hour front desk
  • Tours/ticket assistance
  • Multilingual staff
  • Wedding services
  • Garden
  • Gift shops or newsstand
  • Elevator/lift
  • Shopping on site
  • Luggage storage
  • Number of buildings/towers - 1
  • Number of floors - 4
  • Total number of rooms - 261
  • Year Built 1950
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Family Friendly Amenities

  • Free Wi-Fi
  • Outdoor pool
  • Cribs/infant beds (complimentary)
  • Rollaway/extra beds available
  • Babysitting or childcare (surcharge)
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • Free WiFi
  • Balcony
  • Minibar
  • Room service (24 hours)
  • Television
  • Hypo-allergenic bedding available
  • Free cribs/infant beds
  • Rollaway/extra beds available
  • Daily housekeeping
  • Hair dryer
  • In-room safe
  • Bathrobes
  • Free toiletries
  • Bidet
  • Phone
  • Iron/ironing board (on request)
  • Desk
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Air conditioning
  • Climate control
  • Private bathroom
  • Connecting/adjoining rooms available
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Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on regional cuisine at the Restaurant Los Menceyes. The hotel also offers 24-hour room service.

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Nearby Things to Do

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping. An outdoor swimming pool is available onsite.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: EUR 15 per person (approximately)
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30 per night
  • Facilities fee: EUR 15 per person, per day
- Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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