Rooftop terrace

Reviews of NH Tenerife

3 out of 5
NH Tenerife
Calle Candelaria corner, Calle Doctor Allart, Santa Cruz de Tenerife, Tenerife

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 326 reviews" "
Rating 8 - Good. 143 out of 326 reviews" "
Rating 6 - Okay. 24 out of 326 reviews" "
Rating 4 - Poor. 4 out of 326 reviews" "
Rating 2 - Terrible. 3 out of 326 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claud, Ile Bizard

Stayed 3 nights in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean hotel
The hotel was very clean and staff were very friendly. Just starting to get a bit tired.
Stayed 4 nights in Jan 2024
Response from Director NH Tenerife on Jan 10, 2024
Dear Raymond, Thank you so much for staying with us and for your kind review and recommendations in Hoteles.com. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Thank you also for positive comments of our cleanliness and staff. We kindly remain at your service in this your Home. Hope to see you soon. Kind regards,

8/10 Good

Glenda

Stayed 5 nights in Jan 2024
Response from Director NH Tenerife on Jan 12, 2024
Dear Glenda, Thank you so much for staying with us and for your kind review in Expedia.com. We kindly remain at your service in this your Home. Hope to see you soon. Kind regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City trip to capital.
Very comfortable city hotel before boarding our cruise ship. Staff very friendly and spoke perfect English. Right in the centre of the old town near the plaza de espana perfect. Very christmassy here.
Stayed 1 night in Dec 2023
Response from NH Tenerife on Dec 31, 2023
Dear Mary, Thank you so much for staying with us and for your kind review and recommendations. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. Thank you also for positive comments of our location and staff. We kindly remain at your service in this your Home. Hope to see you soon. Kind regards and Happy Christmas!

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location for this part of Tenerife
Stayed 2 nights in Oct 2023
Response from Director NH Tenerife on Nov 27, 2023
Dear Karen, Thank you for staying with us and for your kind review and recommendations. I'm happy to see that you had an overall nice experience at NH Tenerife. Reading your comments is so gratifying and is definitely a great reward for all our staff who make a great effort day after day to please our guests in all possible manners. We kindly remain at your service in this your Home. Hope to see you soon. Best regards,

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities
Csntral good value
Perfect central location, could not find the car park on first arrival so parked in a multi park 5 mins away at €10 for 24hrs. Nice room and no issues apart from the bathroom wall and bedroom wall was a frosted window, if any of us went to the bathroom at night and turned the toilet light on it lit up the whole bedroom which was not convient for those asleep in bed.
Stayed 2 nights in Sep 2023
Response from NH Tenerife on Sep 29, 2023
Dear Louise, Thank you for your kind review and recommendations. We are happy to see that you had a nice experience at NH Tenerife. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Hope to see you soon. Best regards, NH Tenerife

10/10 Excellent

willmer

Stayed 1 night in Aug 2023
Response from NH Tenerife on Sep 29, 2023
Dear Willmer, Thank you for your kind evaluation.We kindly remain at your service in this your Home. Hope to see you soon. Best regards, NH Tenerife

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Juan Pablo on Aug 10, 2023
Dear Eugene,First of all, I would like to thank you for the trust you have placed in our NH Hotel Group Chain, as well as for the time you have dedicated to rate our hotel on Expedia.We thank you for your evaluations, which I will transfer to the staff of the different departments, since they help us to grow and improve our services for the client.We remain at your disposal for whatever you need, hoping to see you with us again.Receive our most sincere greetingsSincerelyJuan Pablo

10/10 Excellent

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed, friendly and helpful staff. Nice size room. The only downside was the air conditioning shut down after half an hour and you had to restart it. Room got hot while sleeping. Great location.
Stayed 1 night in Apr 2023
Response from NH Tenerife on Apr 24, 2023
Dear mr Lloyd,First of all, we would like to thank you for your good review. We have noticed our chief maintenance to check it the air condititioning in room where you slept.We are very sorry about inconveniences Best regards

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location ! Parking can be a little complicated tho. However the vibe of the hotel is incredible. Amazing bar and food. Would stay again!
Stayed 7 nights in Mar 2023
Response from Juan Pablo on Apr 8, 2023
Dear Veronika,First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling reviews, about your stay with us.We are glad to know that you enjoyed your stay with us. The satisfaction of our guests is the most important for us.We remain at your disposal and hope to see you back again in our hotel.Kind regardsJuan Pablo

10/10 Excellent

Arturo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is really good recommended 💯
Stayed 1 night in Feb 2023
Response from NH Tenerife on Mar 20, 2023
Dear Arturo,Thank you so much for your good comments.We hope see you next timeBest regards

10/10 Excellent

Arturo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is great location staff and rooms super I will recommend 100💯
Stayed 1 night in Feb 2023
Response from NH Tenerife on Mar 20, 2023
Good morning Arturo,Thank you for your good comments, we hope see you next timeBest regards

10/10 Excellent

Ronda

Stayed 1 night in Jan 2023
Response from NH Tenerife on Mar 20, 2023
good morning Ronda,Thank you for your good score.We hope see you againBest regards

8/10 Good

Sammy

Liked: Cleanliness, property conditions & facilities

8/10 Good

Aaron

Stayed 1 night in Dec 2022
Response from NH Tenerife on Dec 7, 2022
Dear Mr. Aaron,First of all, thank you for the time spent evaluating your stay at our NH Tenerife hotel.We will transfer your comments to the staff of the different departments, since comments like yours are what drive us to continue improving day by day. We hope to have you with us again in the future.Receive a cordial greetings,The NH Tenerife team.

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Location very central to the town and on site parking (albeit you had to pay) was very useful. Stayed for 2 nights with my husband and son and would definitely return
Stayed 2 nights in Apr 2022
Response from NH Tenerife on May 1, 2022
Dear Customer, Thank you for your good comments. we transfer your comments to our departments. We hope see you soon. Best regards

8/10 Good

Andrii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from NH TENERIFE on Feb 10, 2022
Estimado Cliente, Muchas gracias por su buena puntuación. Se la trasladaremos a los departamentos del hotel para seguir esforzándonos en dar nuestro mejor servicio a nuestros clientes. Reciba un cordial saludo.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Tenerife
We had a nice couple's stay at NH Tenerife. The room was clean, and we found the service great. The location seemed to be in the main tourist part of Santa Cruz, which was nice for us. Every nearby restaurant was great and didn't feel particularly "touristy" (in a good way), though that obviously could've had something to do with the timing of our visit during peak Omicron. Our room was on the top floor, which meant we were directly under the rooftop bar — it wasn't too loud, though. We rented a car for our trip and found a huge paid parking garage just on the other side of the main plaza, a short walk away. The hotel, and area, had everything we needed! Would recommend.
Stayed 4 nights in Dec 2021
Response from NH TENERIFE on Jan 31, 2022
Dear Customer, Thank you very much for your kind comment and we are glad that his stay had everything he needed. These words make us continue to strive to provide the best service to our customers. Receive a cordial greeting

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right!
A fine business hotel: well positioned and all done well.
Stayed 1 night in Dec 2021
Response from Dear guest on Dec 27, 2021
Dear William, First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling Expedia reviews, about your stay with us. Thank you for rating our hotel, I will transfer to the staff of our different departments. This is what helps us to growing up and getting our services better for our guests. We hope to see you back in our hotel. Thank you very much for choosing us. Kind regards Juan Pablo

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Dear guest on Dec 27, 2021
Dear Mr. Tariq, First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling Expedia reviews, about your stay with us. Thank you for rating our hotel, I will transfer to the staff of our different departments. This is what helps us to growing up and getting our services better for our guests. We hope to see you back in our hotel. Thank you very much for choosing us. Kind regards Juan Pablo

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2021
Response from Dear guest on Aug 18, 2021
Dear guest, First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling reviews in Expedia website, about your stay with us. Thank you for your ratings, I will transfer to the staff of our different departments. This is what helps us to growing up and getting our services better for our guests. We hope to see you back in our hotel. Thank you very much for choosing us. Kind regards Juan Pablo

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Dear Martin on Oct 23, 2020
Dear Martin, First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling reviews, about your stay with us. This way will help to work harder and keep going with our philosophy. We hope to see you soon at our hotel. Regards, Juan Pablo

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable.
Great staff,great location,adapted well to new covid 19 conditions .
Stayed 2 nights in Aug 2020
Response from Dear Kevin on Oct 23, 2020
Dear Kevin, First of all, let me thank you, the trust you placed in our NH Hotel Group Company, and the time you spent filling Hoteles.com reviews, about your stay with us. Thank you for the comments you wrote, I will transfer to the staff of our different departments. This is what helps to growing up and getting our services better for your guests. This way will help to work harder and keep going with our philosophy. We hope to see you soon at our hotel. Regards Juan Pablo

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location for February Carnivals
Amazing location for the Santa Cruz carnivals, right in the middle of the action.
Stayed 2 nights in Feb 2020

8/10 Good

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city hotel central to all
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay in Santa Cruz the hotel was in a perfect location. The staff was great.
Stayed 2 nights in Jan 2020

10/10 Excellent

CA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel of a hotel
Great hospitality, lovely staff, immaculate rooms, fabulous facilities, centrally located but quiet. Highly recommended.
Stayed 10 nights in Dec 2019

6/10 Okay

Lesley

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good for short break and eating out.
Good location for eating out. Breakfast was nice, proper coffee. Using a lift to park the car was a bit steange but ok. Bathroom sink and toilet in room 204 were cracked.
Stayed 2 nights in Aug 2019
Response from Alejandro Caride on Aug 27, 2019
Dear Lesley, Thank you for having chosen the NH Tenerife to come to Santa Cruz! We are really glad you enjoyed your stay this time. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location. We take note of your comments about the Bathroom issues. Should you need more information for your next stay, do not hesitate in sending us an email. We would be glad to welcome you again! Sincerely,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
+ Very central, situated in the city center - very small bed - noisy air conditioning
Stayed 3 nights in Jun 2019
Response from Alejandro Caride on Jun 27, 2019
Dear guest, Thank you for staying with us and for your nice review and recommendations. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location. We regret your incident with the air conditioning. Thanks once more for the opportunity you gave us. We kindly remain at your service in this your Home. Cordially,

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Alejandro Caride on Jun 12, 2019
Estimado Dinesh, Muchas gracias por su reciente visita y por tomarse el tiempo en dejar su excelente valoración sobre nuestro Hotel. Confiamos en verle de nuevo en el NH Tenerife. Reciba un afectuoso saludo, Alejandro Caride Noguera Director General NH Tenerife

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Alejandro Caride on May 14, 2019
Estimado Alfredo, Muchas gracias por su reciente visita y por tomarse el tiempo en dejar su excelente valoración sobre nuestro Hotel. Confiamos en verle de nuevo en el NH Tenerife. Reciba un cordial saludo, Alejandro Caride Noguera Director General NH Tenerife

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very central and close to the cruise shp, supermarket and restaurants. Located next to the square and tram service.
Stayed 3 nights in Mar 2019
Response from Alejandro Caride on May 14, 2019
Dear Guest, Thank you for having chosen the NH Tenerife to come to Santa Cruz! We are really glad you enjoyed your stay this time. I'm happy to read that you had a nice global experience at NH Tenerife and you enjoy the hotel location. Should you need more information for your next stay, do not hesitate to contact us again. We would be glad to welcome you again! Sincerely, Alejandro Caride Noguera General Manager NH Tenerife

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Alejandro Caride on May 16, 2019
Estimado cliente, Muchas gracias por su reciente visita y por tomarse el tiempo en dejar su excelente valoración sobre nuestro Hotel. Confiamos en verle de nuevo en el NH Tenerife. Reciba un cordial saludo, Alejandro Caride Noguera Director General NH Tenerife

8/10 Good

Matt, Oxford, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a large hotel but did not feel cramped, comfortable with good decor.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend! Awesome location!
Wow! Awesome location! In the middle of all Carnaval action and activities. The front desk staff were exceptional, so helpful and friendly. There was security in the lobby during our stay which was really nice. We walked from the main bus station, where both airport (north & south) buses drop you off. It rained on our last day, so we caught a taxi at the stand around the corner.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The bathroom is a mess.
Stayed 4 nights in Dec 2018

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

REGINEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Modern hotel great location for shopping and restaurants.
Stayed 2 nights in Aug 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alejandro Caride on Jun 29, 2018
Estimado Christopher, Muchas gracias por su reciente visita y excelente valoración de la misma. Esperamos recibirlo de nuevo en el NH Tenerife. Reciba un cordial saludo, Alejandro Caride Noguera Director General NH Tenerife

6/10 Okay

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Alejandro Caride on Jun 29, 2018
Estimada Anita, Muchas gracias por su reciente visita y por tomarse el tiempo en valorar la misma. Esperamos recibirla de nuevo en el NH Tenerife. Reciba un cordial saludo, Alejandro Caride Noguera Director General NH Tenerife

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel was located close to the oldest chirch from which Holy Week processions started and ended. Also very cliose to Plaza de España where we picked up a hop on hop off bus and toured throughout The city.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Ok, but
stuffy and musty with a thick scent of cleaning product

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect home for carnival
Stayed here for the carnival 2018. One street away from the carnival action, but incredibly central. Of course it was a little noisy at night, but that didn't stop us sleeping, & was worth it to be right in the centre of the action. They had a very sensible door policy during carnival that made us feel safe. NH Hotels are excellent quality for a 3 Star, & this did not disappoint. Great stay - & apologies for leaving so much glitter behind us!
Stayed 3 nights in Feb 2018

10/10 Excellent

Tanya , Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything
Very polite staff breakfast was great we had everything what we needed for our stay
Stayed 3 nights in Feb 2018

10/10 Excellent

Yeyo, Miami, FL , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
The hotel is in a great location. The staffs are very nice. We recommend it.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just off Plaza España so the location was ideal for us at Carnival weekend!
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good central hotel
The beds were on wheels and moved around a lot, also they were very noisy. The staff were very good and allowed us a very early check inñ
Stayed 1 night in Feb 2018