Waterslide

Reviews of Blue Sea Costa Jardin & Spa

4 out of 5
Blue Sea Costa Jardin & Spa
Guerrero, 14, Urbanización Durazno, Puerto de la Cruz, Santa Cruz de Tenerife

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 73 reviews" "
Rating 8 - Good. 28 out of 73 reviews" "
Rating 6 - Okay. 23 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 3 out of 73 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrendous, definitely not four star! Maybe one or two, the staff no polite, they don’t care about customers.
Stayed 7 nights in Mar 2024

8/10 Good

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and chilled
Stayed 21 nights in Feb 2024

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Behnam

Liked: Staff & service
Disliked: Property conditions & facilities
-
Stayed 7 nights in Dec 2023

6/10 Okay

Sreekanth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay is good. Staff are nice and friendly. However the food options were very limited with negligible vegetarian, international or local options. Food was recycled over multiple days. Leftovers from one night were recycled into a different dish the next day. Dissappointed with food in this hotel.

8/10 Good

Michael Lee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decor of room old furniture no usb ports just one single socket near bed, like the free bus to beach and shops Buffet food was always good. we choose all inclusive when we booked.
Stayed 5 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay 💕
Stayed 7 nights in Nov 2023

8/10 Good

CLEMENT

Liked: Cleanliness, staff & service
Would recommend. Hotel should install spy holes in hotel room door for safety and security
Stayed 10 nights in May 2023

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
retired couple
pleasant stay. Food generally good Parking a nightmare
Stayed 11 nights in Mar 2023
Response from Blue Sea Costa Jardin & Spa. on Apr 3, 2023
Good evening.Thank you very much for write you review to Blue Sea Costa Jardin & Spa. We work everyday to improve the sensations of our guests.About parking, we have a private parking that you can rent for 30 euros deposit that we give you back and the check out time, and 7 euros per day or 40 per a week.Again we appreciate your review and we wish to see you here again in the future. Thanks.

10/10 Excellent

Marie

Liked: Staff & service
Disliked: Cleanliness
Hotel, the pool with a lot of sunbeds and the gardens with all the flowers, palms and everything were really nice. Also the location is really nice, only park the car is sometimes pretty hard. What was definitely worse was the food, we were excepting much more from 4 star hotel in Europe, quality of the food was really poor. I don't mind the small selection, but I thin the quality is important. Even we had all inclusive, we went to eat several times outside to the city. We had the cheapest room, but I still at least excepted to change our towels. This never happened and we stayed there 5 nights! Only 2 sockets in the room and one of them worked only sometimes, another one in bathroom, so charge the phones, laptop and other things we needed to be able to work, was little bit challenging. It's little bit sad because this hotel has a great potential. But stuff was really nice. Fortunately we are really easy going persons so we enjoyed the stay here anyway, even without clean towels, but next time we will probably stay in another hotel.
Stayed 5 nights in Feb 2023

10/10 Excellent

Abu

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking 1

8/10 Good

Aleksandra

Traveled with group
Liked: Staff & service
Stayed 7 nights in Feb 2023

8/10 Good

Heather Frances

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the hotel overall. The pool area and terraces were lovely and the grounds were beautiful with all the plants and flowers. Shuttle bus into town was great and punctual, we used it a few times. Food was a let down, not enough choice. What was available wasn’t bad I would have just have liked more options. Also the animation staff were present but didn’t do much. Mini disco is advertised at 20:30 and at 20:40 I had to knock on the door to ask if there were actually doing it. This also happened with the kids club during the day which should have been 10:30-12:30 but finished earlier and earlier everyday and there were around 5-6 kids waiting there daily so they had no excuse not to open. They just didn’t want to, which was a shame cause the kids loved it!

4/10 Poor

Jekaterina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Hotel dated bathrooms bedrooms need make over. A fantastic pool and plenty of sumbeds. Some female Reception staff quite rude. Others very nice. Good buffet food always plenty of it. Sofas need cleaning upgrading in public area. But house keeping excellent rooms and public areaa very clean. A good location for a break. Shuttle bus through day to town. Taxis only 5 euro if not wanting to walk up hill on way back! All in all a very nice place!
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter getaway
The hotel was ok - lacked things that would have made our stay more comfortable: tea kettle, fridge & tea making facilities. The hotel is a distance from main area but we didn't mind the walk. But having tea making facilities like a kettle would have been nice rather than pay €1.50 every time we wanted tea. The hotel had 2 irons!!! And no ironing board. Everything you wanted required a deposit. Beach towels were shredded and lacked fresh laundry look. Housekeeping isn't very thorough. In the end, we didn't want them cleaning our room & just changed towels. The reception (except Sonia) lacked English & communication skills. The only good thing about the hotel was the pool and there were families which was nice. Don't except anything great as you will be disappointed. If you want basic facilities & no communication with any staff, you'll be fine. It's too bad as we think this hotel has A LOT of potential to be a great place.
Stayed 7 nights in Jan 2018

8/10 Good

Karl Gercens, Kennett Square, PA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you want to relax!
The hotel was perfectly convenient (if you have a car). It's about a 15 minute walk down the hill to the hopping part of town with restaurants, bars, clubs, etc....For families that just want to mostly enjoy the hotel with all its amenities then this is a GREAT place! My biggest concern are the mattresses. Mine was HARD..not firm, but hard. I had to get the extra blankets from the closet and make an extra pad under the sheets. I stay in more than 65 hotels each year and this hotel's mattress ranks in the top 5. Bring an extra pad unless you are used to VERY FIRM mattresses. Parking is a bit challenging around the tiny circular driveway, but the neighborhood is relatively available if you need to park the car. I would stay here again since the value is outstanding!

8/10 Good

Toni Joan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Habitación 119 le falta una reforma mas moderna. Mobiliario anticuado. Se ve cambiaron la cabezera de la cama y se ven los agujeros en la pared de la anterior... esto se arregla con un poco de masilla...falta cuidar detalles. Hay un taburete en el escritorio pero mejor no sentarse ya que sus patas se mueven todas...Eso no lo ven? Supongo que tendran habitaciones mas modernas pero esta no..
Stayed 7 nights in Mar 2024

4/10 Poor

Valerie

Liked: Cleanliness
Disliked: Property conditions & facilities
Notre chambre n 123, vu sur les évacuations de cuisson avec odeur et impossibilité de laisser ouvert sinon odeur horrible, coq qui chante à partir de 2h du mat et porte communicante avec la chambre d’à côté sans aucune isolation acoustique ou l’on a pu participer à la vie des voisins, demande de changement de chambre mais apparemment hôtel complet. On entend des bruits de machines qui fonctionnent une bonne partie de la nuit sûrement dans la cuisine située au dessous. Cependant personnel d’accueil très à l’écoute et au niveau du self, certaines serveuses ne sont pas serviables. Expérience très médiocre pour un 4 étoiles.
Stayed 7 nights in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

Juan García

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel muy normalito
Stayed 7 nights in Dec 2023

6/10 Okay

Seppo

Liked: Property conditions & facilities
Perus hotelli!
huone oli takapihalle,ja sinne ei paistanu aurinko koskaan,joten huone oli erittäin kylmä.Allasbaarin tarjoilu oli erittäin hidasta,pitkät jonot kokoajan,respakaan ei ollut kovin palvelutaan aurikoista.Ruoka oli ihan syötävää,ei mitään kovin erikoista.
Stayed 15 nights in Dec 2023

6/10 Okay

JOSE MARIA

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones limpias y agradables
Las habitaciones son mejores que las expectativas de las fotos, muy limpias y geniales para ir con niños. El spa chulísimo y la piscina también. Lo único a mejorar con las zonas comunes, que han quedado de otra época. Pero el personal del restaurante muy amable. Por el precio que ofrecen la media pensión está genial para visitar todo el norte con cena y habitaciones limpias y bonitas.
Stayed 3 nights in Nov 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

8/10 Good

Bianca Georgiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fantastico los trabajadores se buffet limpieza barra muy buena gente atentos y amables, solo el inconveniente fue que al preguntar por la noche la tarifa taxi al aeropuerto nos dijeron que era precio fijo y mas barato por un acuerdo, al pedir luego que se nos llame el taxi el taxista nos dijo que eso era mentira no habia convenio ninguno con ellos asi que el marcador nos iba cobrando excesivamente asta mas de lo que se ofrecian taxistas ajenos del hotel. Por lo demas todo bien
Stayed 10 nights in Oct 2023

8/10 Good

ALEJANDRO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy atento, las instalaciones en general muy limpias. Sin embargo, los snack del TI algo escasos aunque la comida muy buena. Lo mejor, la atención recibida
Stayed 3 nights in Jul 2023

10/10 Excellent

Giuseppina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bellissima struttura con personale gentilissimo e attento ad ogni esigenza.La posizione é ottimale per ogni spostamento. Ottima anche la cucina. Ci torneremo
Stayed 6 nights in May 2023

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
El Hotel está muy bien, pero la verdadera clave de este hotel es el personal, agradable, atento y siempre con una cara sonrisa tod@s...Jenifer, Ángel, Manuel son magnifico
Stayed 7 nights in May 2023

2/10 Terrible

Ilaria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura vecchia, non c'erano i comodini né prese elettriche sufficienti per caricare i cellulari. Pulizia scarsa. Nessuno parlava italiano.
Stayed 5 nights in Apr 2023

8/10 Good

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor el personal y la animación
Stayed 5 nights in Jan 2023

8/10 Good

Garabet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

8/10 Good

teresa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Me gusto el trato del personal, la piscina el hotel en general. Las comidas buenas pero poca variedad. La limpieza de la habitacion un 6.

4/10 Poor

Sanja

4/10 Poor

Sonia

Stayed 3 nights in Dec 2022

6/10 Okay

Maria Amparo Fernandez

Traveled with partner
Me gustó que el personal es atento, el chico socorrista muy pendiente de todo y muy majo No me gustó la comida, lo ruidosa que es, las habitaciones dan hacia el lado donde están el ruido de platos de comedor luego también tienen unos gallos fuera que cantan antes de las 7 de la mañana En la planta de abajo al salir de la piscina la gente entra y encharca el suelo tuve una caída y tuve que ir al hospital pero no se preocuparon lo suficiente por mí
Stayed 6 nights in Sep 2022

6/10 Okay

Eros

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
La struttura è una delle più vantaggiose della zona ma presenta dei punti critici, come la reception non all’altezza delle aspettative. All’arrivo in albergo non ci è stato spiegato quasi nessun servizio, abbiamo dovuto scoprire da soli l’autobus per l’albergo che porta in centro. Questo alla fine della vacanza quando avevamo già pagato varie volte i servizi pubblici. Inoltre non vengono nemmeno spiegati molto bene tutti i servizi accessori all’all inclusive: ad esempio la zona snack è nascosta e non ci è stata indicata dalla reception come a tenerla nascosta.
Stayed 6 nights in Sep 2022

6/10 Okay

Gema de la fe

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Regular
El buffet libre deja bastante que desear, la calidad no es uno de sus requisitos. Fruta malísima, bebidas decepcionante, la limpieza de la vajilla deja bastante que desear. La variedad de comida es aceptable si fuera un menú diario pero siendo buffet echo en falta más variedad. Todo incluido entre horas también con poca variedad en cuanto a la comida (perritis y hamburguesas con papas fritas). Limpieza de la habitación mala, hacer la cama y cambiar toallas es todo lo que hacen. En general y como opinión personal, no volvería a repetir hotel en caso de volver a la isla.
Stayed 7 nights in Aug 2022

6/10 Okay

MARC

Traveled with partner
Liked: Cleanliness, staff & service
Cet est établissement et plutôt bien mais beaucoup trop bruyant dommage
Stayed 6 nights in Aug 2022

8/10 Good

Reijo Paavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

8/10 Good

Víctor Raúl

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Tienen que mejorar la limpieza en habitaciones
Por lo general bien, pero un día dejaron de hacernos la habitación y el cambio de toallas y sabanas eran un tanto deficientes. Pero la verdad que el personal muy amable en todo momento.
Stayed 9 nights in Aug 2020

6/10 Okay

Verified traveler

Stayed 7 nights in Feb 2020

8/10 Good

Juho, Lahti

Traveled with partner
Liked: Amenities
Henkilökunta osittain töykeää. Huoneet eivät ole mitenkään erityisen siistissä kunnossa. Puhtaita kyllä mutta erittäin kuluneita. Allasalue hyvä. Allinclusive ruoat vastaaviin hotelleihin verrattuna huonot.
Stayed 8 nights in Jan 2020

8/10 Good

Any, Tenerife

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bastante bien, muchas actividades. Lo peor la comida
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que tiene actividades durante todo el día. Es cierto que eché de menos más enchufes en la habitación y alguna que otra actividad más para el adulto. Por lo demás, todo fantástico 😊.
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Schöne Poolanlage, aber zu wenig Liegestühle und Schirme. Hotelzimmereinrichtung sehr alt...Bad war sehr alt und fleckig...
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 7 nights in May 2019

8/10 Good

Miroslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Teneryfa wspaniała;)
bylo bardzo dobrze
Stayed 7 nights in May 2019

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019