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Reviews of Sol Sun Beach Apartamentos

Sol Sun Beach Apartamentos
Calle Londres, 3, Playa de Fanabe, Costa Adeje, Adeje, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 166 reviews" "
Rating 8 - Good. 61 out of 166 reviews" "
Rating 6 - Okay. 44 out of 166 reviews" "
Rating 4 - Poor. 14 out of 166 reviews" "
Rating 2 - Terrible. 6 out of 166 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at sol sun, wouldn’t hesitate to go back!!!
Stayed 8 nights in Dec 2023
Response from Yeray Díaz- Guest Experience Manager. on Jan 21, 2024
Dear Hayley, Thank you very much for choosing SOL Sun Beach as your home during your holidays at Tenerife. We are very delighted to read such a beautiful words about your experience with us. We would like to see you again soon. Best regards,

10/10 Excellent

Sashka

Liked: Cleanliness, room comfort
Nice hotel , very good service
Stayed 8 nights in Jun 2023
Response from Yeray Díaz- Guest Experience Manager. on Jun 24, 2023
Dear Sashka, Thank you for choosing SOL Sun Beach for your holiday at Tenerife and for the time spent to share your review.We are delighted to know that you enjoyed a pleasant stay with us, highlighting the very good service. We are looking forward to welcoming you soon.Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Yeray Díaz- Guest Experience Manager. on May 20, 2023
Dear guest, Thank you very much for your valuation as well as for taking yout time to share it through this site. We are looking forward to welcoming you again soon.

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property staff very polite & helpful. Pool area & sunbathing area fantastic with beautiful views. Breakfast & pool side good & drinks excellent , have nothing to complain about
Stayed 9 nights in Mar 2023
Response from Yeray Díaz- Guest Experience Manager. on Apr 1, 2023
Dear Lisa, Thank you for your preference in selecting SOL Sun Beach for your holiday to Tenerife, as well as for the time you have taken to share your experience through Expedia. It is a delight for our team to know that you have appreciated our facilities. In addition we genuinely appreciate your kind words about our staff’s assistance as well as for our breakfast buffet. We are looking forward welcoming you back for your next holiday.Kind regards,Yeray DíazGuest Experience Manager

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, room comfort
Dont expect the moon on a stick
Stayed here as other hotel cancelled ,so glad they did . If your after five star its not. But what it is , is a good hotel in the best !ocation right in the heart of the action .Right on the best beaches ,some fab resturants at your door .Not five star but not a bad place to stay if your not a fussy family .Pools great for little ones as it has walk in areas rather than steep sides in the shallow areas .well worth a try if you dont need five star amenities .Supermarket two mins from the room for a cheeky bottle of vino or to feed the kids after a hard day playing on the beach /pool if they dont want to go back out on an evening .Pool bar cheap . No kids entertainment but we had a grate time there .Breakfast isnt the best but you wont go hungry ,you can get plenty of plates as we did minimum three courses unless your fussy .Its on our radar for next new year
Stayed 6 nights in Dec 2022
Response from Yeray Díaz- Guest Experience Manager. on Jan 20, 2023
Dear Adam, Firstly thank you for choosing SOL Sun Beach and for sharing your feedback.We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our central location.We are looking forward to welcoming you again soon.Best regards,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, room comfort
Once again, fabulous!
Fantastic, have now stayed here 3 times and cannot fault the service or location! Thanks 😊
Stayed 7 nights in Nov 2022
Response from Yeray Díaz- Guest Experience Manager. on Nov 27, 2022
Dear James, We would like to begin by thanking you for choosing SOL Sun Beach for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our service and our location. We are looking forward to welcoming you again.Kind regards,Yeray DíazGuest Experience Manager

10/10 Excellent

JOSE

Stayed 3 nights in Jul 2022
Response from Yeray Díaz- Guest Experience Manager. on Jul 31, 2022
Estimado Jose, Muchas gracias por habernos elegido y por tan magnífica valoración. Nos alegra que haya tenido una experiencia de 10. Le esperamos pronto de nuevo en SOL Sun Beach.

8/10 Good

James

Stayed 10 nights in Mar 2022
Response from Yeray Díaz- Guest Experience Manager. on Apr 15, 2022
Dear James, Thank you for choosing our SOL Sun Beach for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards, Yeray Díaz Guest Experience Manager

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness, room comfort
It's OK, comfy but not good view and pretty old
It's an OK place, it's clean, every amenaties but check-in is the slowest I have experimented in my whole life. I was alone it took 45 min to get my keys... They do everything with paper, printing document one by one... 2021.. E signature, digital contact, computer exist.. Maybe time to throw away the typewriter.
Stayed 3 nights in Mar 2021
Response from Laura C- Gex on Apr 22, 2021
Dear Kevin, I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Sol Sun Beach for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests great memorable experiences. However, we regret if your experience at the check in time did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Sol Sun Beach. Best regards,

6/10 Okay

Ekaterina

Liked: Cleanliness
ok, but nothing more
Good location close to the beach. Nice pool area. Great balcony. But: the hotel is old - renovation needed. Reception is very slow. Breakfast is very basic with too many people and too few staff. But the biggest problem for me was the sound isolation - you can hear the neighbors very well. Was good for one night, but not for the proper vacation
Stayed 1 night in Feb 2020
Response from Laura C- Guest Experience on Feb 26, 2020
Dear Ekaterina, We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Sol Sun Beach for your holiday. We regret if your stay with us was not up to your expectations. I have already forwarded your comments to our area supervisors in order to detect any area of improvement in this aspect, since we believe that our guests’ opinion is the most important tool for our daily amelioration. Beside this, we appreciate your positive comments about our pools and we hope you enjoyed your stay with us. We hope to have the possibility to welcome you again. Kind regards,

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Perfect location right by the beach and bars! Staff very friendly! Rooms spotless! Only negative would be the breakfast which was poor however dinner was okay with a selection each night!
Stayed 4 nights in Oct 2019
Response from Laura C- Guest Experience on Nov 9, 2019
Dear Faye, Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike. Ideal location and rooms were very roomy.
Stayed 7 nights in Sep 2017
Response from Laura C- Guest Experience on Oct 12, 2019
Dear Guest, Thank you for choosing us and for your kind comments. We hope to welcome you again. Best regards.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
The property was very clean and beds very comfy. The only down side was the noise some nights that went on until 2.30 am with people shouting and screaming. There didn’t seem to be any security to deal with it. No pool towels were provided. We would not return.
Stayed 14 nights in Jun 2019
Response from Laura C- Guest Experience on Jul 24, 2019
Dear John, Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review. We are delighted to know you appreciate our facilities. In the same way, we apologize if you perceived noises in your room and do not doubt that our team will perform an additional review to solve this situation. We remind you that for future stays, you can always ask to our reception team so they can offer assistance and if necessary you can arrange a room change. Finally we would like to inform you that you can request pool towels at the reception for a extra charge. We hope to welcome you again. Regards.

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019
Response from Laura C- Guest Experience on Jul 24, 2019
Dear guest, Thank you for choosing us and for your positive review. Hope to welcome you soon. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooked breakfast was poor Very helpful receptionist
Stayed 7 nights in Jun 2019
Response from Laura C- Guest Experience on Jul 24, 2019
Dear guest, Thank you for choosing us. We really sorry if the buffet service was not up to your expectations and we really appreciate your kind comment about our staff.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem at check in wanting to see the credit card I had booked with. I tried to explain that I had to cancel it as it had been a victim of fraud. I offered to show her my account proving that but she wasn’t having any of it and said I had to pay again. I said I will contact Expedia she then said oh if you booked through Expedia it’s ok. I had already handed her the Expedia booking number so was a frustrating experience
Stayed 9 nights in May 2019
Response from Laura C- Guest Experience on Jun 7, 2019
Dear guest, We would like to thank you for choosing us and for share your review with us. Regarding your comments at the check in time, we really sorry for any inconvenient you may suffer. We assure you that we have enough and highly qualify staff with a profound aim of service, therefore we are sorry that you had a miss impression. Nevertheless, we have forwarded your comments to our Reception Manager, so we can improve our service. Beside this, we hope you enjoy nice stay with us. We hope to welcome you again at Sol Sun Beach. Best regards.

10/10 Excellent

Emily&Charles, Chester, England

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the stuff was lovely and very friendly. I travelled with my husband to Tenerife for my 30th birthday and had a nice champagne compliments from the hotel. The only thing what we didn't like was that the cleaning of the kitchen wasn't included in the service. Everything else was amazing and would definitely recommend the hotel. Perfect for both young couples and family with kids. Location wise was brilliant - near the beach, supermarkets and bars. Thank you, Sol Sun Beach Apartamentos.
Stayed 4 nights in May 2019
Response from Laura C- Guuest Experience on Jun 7, 2019
Dear Emily&Charles, I would like to begin by thanking you for choosing Sol Sun Beach for your holiday. There is nothing more rewarding than knowing that our dedication to the service and to create memorable stay is appreciated. We are delighted to read such positive comments. We are looking forward to welcoming you again. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Beautiful are girls in reception. Thank you to everyone .
Stayed 5 nights in Mar 2019
Response from Laura C- Guest Experience. on Apr 6, 2019
Dear guest, Thank you for choosing Sol Sun Beach for your holidays in Tenerife and for your kind compliments about our staff. We hope to welcome you again. Best regards.

10/10 Excellent

Russ, Leeds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near beach all bars and restaurants And great bars for Kareoki if that’s what your into . Pool area is brilliant really big loads of sun beds nice pool bar and a small kids play area , wasn’t much going on round pool kids games ect but I’m sure that’s because it’s out of season ,February I went temp was in the 70,s even in February . Could be noisy I suppose if you get a room near road But it’s only a side road to beach so not that busy . Can’t comment on food as was room only . But I would highly recommend this hotel to any age group old , young , family’s .very disabled freindly Ramps for weelchairs all over complex but it is on a steep hill so a bit of legwork involved me thinks . I’m not disabled but just saying from what I actually noticed .
Stayed 5 nights in Feb 2019
Response from Laura C- Guest Experience on Mar 9, 2019
Dear Russ on, I would like to begin by thanking you for choosing Sol Sun Beach for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, rooms as well our staff. We are looking forward to welcoming you again. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pristine, well laid out and close to the beach. Couldn't fault it. Oh and lovely pool as well with really comfortable sunbeds.
Stayed 6 nights in Feb 2019
Response from Laura C- Guest Experience on Mar 9, 2019
Dear guest, Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious for a studio. Beds were very comfortable. Apt was clean. Towels were big and clean. Pool area was great with comfortable sun loungers and a lovely pool. Only thing was that the pool was very cold and it would have been better if it was heated. I would come back to the sol sunbeach.
Stayed 5 nights in Jan 2019
Response from Laura C- Guest Experience on Jan 23, 2019
Dear Guest, Thank you for selecting Sol Sun Beach for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing and memorable stay. We are very glad to know that our rooms, as well as our facilities have meet your expectations since our guests’ satisfaction is our most important objective. In addition, we truly appreciate your kind comments about our gastronomic offer. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
the roof top pool and terrace were good the room we were given was not
Stayed 7 nights in Dec 2018
Response from Laura C.- Guest Experience on Dec 29, 2018
Dear guest, Firstly, thank you for choosing Sol Sun Beach and for sharing your feedback with Expedia. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We hope to have the possibility to welcome you again. Kind regards,

6/10 Okay

Verified traveler

Stayed 20 nights in Sep 2018

10/10 Excellent

Owen, cheshire uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“ I’ll be back”
Overall great. Nice spacious studio with everything we needed and with good view of sea. Everything nice and clean, bedding, towels etc. Staff friendly and helpful, maid every day. Not too busy and plenty of sun beds around lovely pool. Only downside was hotel next door was being refurbished so some building noise but didn’t spoil our hol. All positive for me Defo :- “I’ll be back”
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good position rooms good pool good
Really god holiday they need more staff on reception 1 not engough
Stayed 9 nights in May 2018

4/10 Poor

THOMAS

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away
The hotel/apartment was ok. As it was advertised as a 4 star accomodation, I would obviously think that it had air conditioning in the apartment, NO, just two ceiling fans which did'nt cool anything, just moved hot air around. We were told by local residents not to leave patio doors open at night as there had been breakings in the area, so to have some sleep as it was so hot, we had to barracade the patio door with the furniture to have some air, but at the slightest sound we woke up. The breakfast was a disgrace, the food was what you would expect from a works canteen, and the room was so bare, that the noise of people talking was ear splitting. We had room C4-13, do'nt try to have a rest in the afternoon, the boules area was right above our room, so you had thud, thud, thud most of the afternoon.
Stayed 6 nights in Nov 2017

8/10 Good

Dave, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location overlooking the pool area.
A nicely appointed room. Overlooking the pool area. Close to all facilities, beach and restaurants. A bit noisy at night, but soon went off around midnight. Apart from the neighbours in the next room being very noisy in the early hours of Saturday, everything was just as we were hoping.
Stayed 7 nights in Oct 2017

8/10 Good

pat, notts, uk

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel near beach
Very friendly helpful staff, clean rooms, excellent facilities, most rooms noisy till midnight. Overall would recommend if you like to be out late into evening
Stayed 11 nights in Sep 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good Great location Very relaxing - thoroughly enjoyed our stay
Stayed 1 night in May 2017

8/10 Good

Ruth, cardiff, CF23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Close to the beach and shops. It also has a lovely roof top pool and bar with loungers away from the pool if you want peace and quiet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Lawsey, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Everything very close by and lots of restaurants and bars. The apartment was cleaned regularly although the terrace was dirty and dusty and not cleaned when we were there, otherwise the staff were very helpful and pleasant and the pool area clean,

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great until 3 days before we left when a family with noisy kids was put in room above us they were up at 6.30 each morning running about like wild animals,families should be put on bottom floors

8/10 Good

Mark, Essex

Liked: Cleanliness
Disliked: Room comfort
Nice hotel close to beach.
The rooms have new bathrooms and kitchen units, bit the furniture is still a bit dated. Wasn't impressed with the room we were given as it was right door to the breakfast and dining room so it was quite noisy from 6am onwards with staff working. However the hotel is in the perfect location.

8/10 Good

leigh, M , SCOTLAND

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel , 2 min walk to the beach
Lovely hotel. 2 minute walk to the beach. A large quantity of bars and restaurants all within walking distance. Large swimming pool with a stunning view out to sea. Plenty of loungers. Pool was very cold, so didn't venture into it other than to test the water! Snack bar was slightly expensive, but had good variety. The rooms were spacious, no air conditioning, however the ceiling fans were more than adequate in keeping you cool during the night. The only 'criticism ' is the bathroom. The shower curtain is about the size of a large bath towel ! Struggled to keep the water out when showering and not flood the bathroom floor. Also, the bath is very slippy when going into it to shower. Actually gave myself a groin strain by slipping! Should really have some sort of bath mat in place. There is a hand rail on the wall but still need something to prevent slipping/sliding. Overall this was a great stay. Definitely recommend it, and would return.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit dated
Hi this is dated hotel Put down the bottom. Nice look a beach

6/10 Okay

Franco, London, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, rooms very noisy
The hotel is in an excellent location, very buzzy area surrounded by restaurants, supermarkets, shops and the beach is only a few minutes away by foot. Room condition is OK but no A/C, new bathroom and kitchen but some other elements need refurbishment. We got a room next to the road and it was very noisy in the morning, you could hear delivery trucks parking and unloading goods... not very good if your plan is to rest.

6/10 Okay

H, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
H Le
Good location, hotel clean and staff very friendly. Pool good and plenty of room around the pool. The only downside was no air conditioning in room.

6/10 Okay

SUSAN

Brilliant location
Although the apartment was a little tired it was adequate. Would benefit from air conditioning & kitchen update. Pool area good but upper terrace could do with a few more parasols. Overall, you get what you pay for! Location is the best part.

6/10 Okay

John, London

Liked: Staff & service
Be careful with your stuff !
Overall a pleasant experience including both ups and downs The Up's Room: Upon arrival we (my girlfriend and I)were greeted by hotel reception staff and checked in before being given our room key. Our room was located down a series of steps which made the location slightly awkward to get to with suitcases. We had a basic studio apartment which we had opted for. After inspection the room was pleasantly clean & the wifi was sufficient , however we didn't have a wardrobe and our room was adjacent to the street. Due to this, we decided to ask if we could change rooms to feel more comfortable. The reception staff kindly made this possible and we were in our new room over looking the garden area the next day by 12:00. Our new room had a better view with the garden in between us and apartments opposite . Our bathroom was more modern and there was the much needed wardrobe space and a shoe rack, which came in very handy considering my girlfriends hand luggage was filled with shoes!! Also the walk to reception was much easier. The Downs: We felt pretty safe in this hotel until a group of young boys in their mid 20s had stolen my bag with my phone and sunglasses in. A gate leading from the street to the pool had been left open on numerous occasions meaning that people off the street could walk in and use the pool and slip off . We reported this to reception and there was luckily CCTV footage of this. The staff at reception were pretty helpful and they noted the incident.

10/10 Excellent

Janine, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
May 2016
Had a lovely time here and will be back
Dear Janine, Thank you so much for your comments and also for your preference in Sol Sun Beach. We are happy to know that you have had a pleasant and wonderful stay with us and we will be so glad to receive you here soon. Best wishes from Tenerife!

6/10 Okay

anita, cumbria

Nice hotel close to beach and all amenties
Nice stay rooms cleaned daily had to up grade due to being allocated a room below ground level but all in all good would stay again

4/10 Poor

Kay, Ireland

Disliked: Staff & service, property conditions & facilities, room comfort
Costa Adeje
Costa Adeje is a lovely area, however the apartments are very old, poorly decorated and the reception staff were very unfriendly. The location is good, close to beach and restaurants. Breakfast was good in the accommodation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel close to beach.
Great pool area and sundeck,staff always helpfull,close to shops and restaurants.
Response from Guest Experience on Oct 3, 2016
Dear Sol Sun Beach's guest, Thank you for your comments given that they are so valuable for us. We are happy to hear that you have enjoyed the location of the complex just like the pool area and the staff. We will be waiting for you at your home! Kind regards from Tenerife.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The infrastructure of the hotel was very bad. The photos do not represent real state of the rooms. We were also given a room in front of the service entrance of another hotel, so it made our stay unbearable because of the noise made by the hotel personnel and trucks. The swimming pool was freezing, but it was supposed to be heated, especially in January.

4/10 Poor

laura, ayrshire

Disliked: Staff & service, property conditions & facilities, room comfort
dissapointing
rabbit warren of dark corridors, very complicated to find rooms, staff unhelpful in showing you where to go, wanted a sea view and had asked for this got dungeon room with side view of street car park, balcony with no privicy as everone in the street had a look at you if you were spending time on the dingy balcony. Hot stuffy rooms with no air conditioning a noisy fan that looked as if it was about to come of the ceiling at any time, an cut you to bits as you lay trying to sleep, if heat and noise would let you. Shower broke but was fixed very quickly and the handy-man directed us back to the room as we had got lost in the maze of corridors weird layout. Room was clean enough and plenty of room for sun bathing, as long as you don't pick the boules area as we were there as subjected to bums in our faces as they lent over to play boules (not a pretty site).

2/10 Terrible

catz1746, northern Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach and bars etc
Not be staying again..asked for pool view got ground floor onto Street. Got moved rooms back to ground floor again.room cockroaches even had a mouse. Ceiling fans useless couldn't sleep with heat..Bath so old full of big cracks ready to fall out. The place needs gutted out and modernised..only good thing was location.
On balcony
Bath ready to sink
Disgusting
Wall on balcony

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Ok clean hotel but needs air conditioning
This is a clean hotel in a very nice position in the middle of Fanabe beach Costa Adeje. Lots of restaurants and nice bars and good entertainment for all. No air conditioning is a big let down although you can HIRE fans. Hope this helps.

4/10 Poor

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every word is true
I stay in hotels every week and this hotel from service to cleanliness was very below standard It started with reception a man who told me I needed a Voucher I booked with Hotel.com who I always book with and never need a voucher. After 5nin he reliszied I did not need one but the told me my room was not ready and I had to come back at 1.30pm ok this happens but it was 3.30pm. After handing over my Spanish ID and driving license the man said he could not except the booking with out a passport, at this point a shift change over at reception this time a lady was dealing with me who was more than happy to except the ID. And up graded my room, then she asked me to pay, I asked to pay when I check out, but this hotel expects payment up front ok no problem but I ask to see the room first to which she answered if you buy a train ticket do I ask to see the train !! At this point I just had all I could take and now it was getting to late so I payed OMG the room was so dirty my feet were black from the floor cockroaches every where. I could go on but it's just so sad that this kind of thing happens.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
OK, but needs updating...
Hotel is ok but I would not recommended to anyone staying in the summer months as rooms do not come with air conditioning! You can rent a mobile unit for €60 + €20 deposit. Other things to note is there is nowhere near enough sun beds for the number of guests or umbrellas. Our room was in the depths of the hotel and took a good 10 mins to get to from reception which included a lift that seemed too dodgy to use. Overall, I would say there are many other hotels which are nicer than this one in the same resort.