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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1 West Honey Creek Drive, Terre Haute, IN

Reviews

4.6
Rating 10 - Excellent. 19 out of 245 reviews" "
Rating 8 - Good. 37 out of 245 reviews" "
Rating 6 - Okay. 33 out of 245 reviews" "
Rating 4 - Poor. 58 out of 245 reviews" "
Rating 2 - Terrible. 98 out of 245 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford

Stayed 2 nights in Oct 2022
Response from b on Nov 2, 2022
Thanks,

6/10 Okay

Terry

Traveled with group
ok place but not high quality
Stayed 1 night in Sep 2022

6/10 Okay

Charles

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never again
Didn't have hot water for a shower. Didn't know I had to have $25 cash on hand for a deposit. I had to walk a quarter of a mile to the station to use ATM.. The hotel was very old and run down. The staff was friendly.
Stayed 1 night in Jun 2022
Response from GM on Jul 14, 2022
I apologize that your stay did not meet your expectations. We will check the hot water system-it usually works very well. The $25 deposit is noted in our listing- I'm sorry you didn't see it prior. We have had storm damage and are working hard to improve and repair but it takes time. I hope you will consider us in the future.

10/10 Excellent

Jewel

Stayed 2 nights in Jun 2022
Response from GM on Jun 14, 2022
Thanks Jewel for the great review - We're glad you enjoyed your stay and hope to see you again soon. Travel Safe.

4/10 Poor

Annette L.

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The owners/operators are really trying hard to turn this property around, not doubt about it. They were friendly and tried their best. However, it's an old, dated property. Most of the light bulbs were out which turned it into a really dark, spooky place. The room itself felt and smelled slightly musky. There is no elevator - if you are disabled and/or have a hard time walking and climbing stairs, ask for a room on the ground floor. Which was not available for us. The dryer was out of order.
Stayed 1 night in May 2022
Response from GM on Jun 14, 2022
Hi Annette - we're sorry your stay didn't meet your expectations. We recently had a storm damage and it is taking longer than expected to get everything corrected. We are working to get everything fixed and hope you will consider us again. Travel Safe.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The exterior of the building upstairs was very dark. Walking up and down the stairs in the middle corridors was dangerous.
Stayed 1 night in May 2022
Response from GM on Jun 14, 2022
Chris - we're sorry your stay wasn't as good as it should be. We are trying to repair storm damage and it's taking longer than expected. We are working to fix the problems and hope you will consider us in the future. Travel safe

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
“Non smoking room” booked. Smelled like cigarettes. Pretty bad.
Stayed 1 night in May 2022
Response from GM on Jun 14, 2022
I apologize for the smoke smell in the room. We'll make sure to get the room properly cleaned so the smell is not present. Travel safe.

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Elizebeth

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
It was a motel, didn't pay a whole lot didn't expect the whole lot. It was clean on the inside, and the staff was coherent. Better than a lot of other places
Stayed 1 night in Mar 2022
Response from GM on Mar 23, 2022
Thanks very much for your review. We hope that you stay with us again.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an older hotel but was clean and quite.
Stayed 1 night in Feb 2022
Response from GM on Mar 23, 2022
Thanks very much for your review. We appreciate it and look for to having you as a guest again in the future

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
I am sorry for such a negative response, but the check in was friendly, but the room smelled as though someone had been smoking cigarettes for a couple years. It was so dirty looking that I was afraid to sleep under the covers. This was the worst plac e I have ever slept, and I served in Iraq.
Stayed 1 night in Feb 2022
Response from GM on Mar 23, 2022
We're sorry that you were not happy with your stay. We will make sure that this room is fixed and the cigarette smell dealt with. Thank you for your review

4/10 Poor

Benjamin

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at several Econo Lodge properties and feel my expectations are right sized going in. Upon arrival at the hotel, even with my reservation, it felt like I was an imposition to the person at the front. When I tried to find my room on the backside, I found that half the upstairs has been deemed unsafe, but was then unsure out to feel about the room I was given only yards away on the second floor of the other side. The room was poorly cleaned, especially the toilet, and it made for an uncomfortable stay. Had I not just driven 14 hours, and in need of sleep, I may have asked for another room, but my confidence any others would be significantly different made me just grin and bear it.
Stayed 1 night in Jan 2022

2/10 Terrible

Glenn, Indianapolis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to be shut down and demolished.
Stayed 1 night in Nov 2021

8/10 Good

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Liked It and Now I Have a Great Place to Chill..
My stay was for a week. It was excellent. My cousin visited me an she stated she had not known about the Hotel. She liked the place an said she will book room when she visits Terre Haute.
Stayed 7 nights in Sep 2021

2/10 Terrible

Curtis

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Never again
Stayed 2 nights in Oct 2021

4/10 Poor

John

Stayed 1 night in Oct 2021

2/10 Terrible

Ben Mao

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should definitely drop the property from Expedia list. It damages Expedia brand name.
Stayed 1 night in Sep 2021
Response from GM on Sep 30, 2021
Mr. Mao We regret that you did not enjoy your stay. You said nothing to the desk staff when you checked out and after this review the rooms you had were inspected and we are not sure why you were dissatisfied. Specific feedback is appreciated so we can address the problem. Travel safe.

2/10 Terrible

Clint

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Do not stay here the window didn’t lock the door didn’t lock they were partying outside of our room all night long there was no place to hang any clothing the room was filthy there was no phones there was no Internet the TV was broke.
Stayed 1 night in Sep 2021

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM on Aug 31, 2021
I am sorry that you did not enjoy your stay. As you did not give any specific problem we are unable to address the issue. Thank you and travel safe

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in decay, including cracks in exterior walls, plywood covering one of the windows.
Stayed 1 night in Aug 2021
Response from GM on Aug 31, 2021
I am sorry that you did not care for the property. It is not in decay but we are preparing to do exterior improvements. When a window gets broken it takes some time to get a replacement but we have to cover it with something.

4/10 Poor

Dominique

Stayed 2 nights in Jul 2021
Response from GM on Sep 3, 2021
Thank you for your review - sorry that your stay did not warrant a higher rating. Travel safe.

10/10 Excellent

Angela

Stayed 3 nights in Jul 2021

4/10 Poor

Russell

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from GM on Sep 3, 2021
Thank you for your review - sorry that your stay did not merit a higher rating. Travel safe

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was an OLD Motel 6 that should have been torn down. The property was dirty, wifi was poor, and the overall stay was not worth the money. I would NOT recommend this motel to anyone.
Stayed 1 night in Jul 2021
Response from GM on Sep 3, 2021
I'm sorry you did not enjoy your stay. We try to make sure that each guest has a good stay. We strive to maintain high standards for our guests. We are upgrading our Wifi to a fiber system which should improve connections. Thank you for your reply. Travel safe

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Avoid
Bathroom shower sprayed all over the bathroom, walls and tub had disgusting brown stains, water temperature and pressure were difficult to regulate , floor was dirty, hallway to room stunk and had overflowing garbage can and they demanded a $25 damage deposit on check in that was not mentioned on the web site.
Stayed 1 night in Jun 2021

10/10 Excellent

Bart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel for cheap
Quality hotel for a low price
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

stephen

Disliked: Cleanliness
Parking was convenient and check in was efficient. They have a policy not mentioned that they charge $25 that you get refunded after the room is checked. The problem is, the room is checked after you leave. For the first 3 hours, the room next to us had a fighting husband and wife and we could hear all the hollering. Most of the rooms had people coming and going at all times. Hard to shut the noise out with a 3/4 inch gap around the door. Nice area to walk dogs and bags are provided on a post. The biggest problem was cleanliness. I provided a picture of what greeted us between the toilet and the tub. I felt like we shouldn't leave a tip for the maid since apparently they don't do their job but if I didn't provide one, they may tell the owner our room was trashed and we would have less of a chance to get our deposit back than we would anyway.
Stayed 1 night in May 2021

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2021

2/10 Terrible

Phanindra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a Major Upgrade
I stayed at multiple Econolodge hotels before. They usually meet minimum comfort at a very affordable rate. This hotel is a complete let down from the ambiance to the service. I would never recommend anyone to stay at this place. Go for a better one even if it costs 15-20$ more. The room was very rusty which they say is the latest modified (don’t know how bad the non-modified rooms will be). Sheets were bad, heater was bad, no phone, the faucet worked only for boiling hot water and not warm or cold - so had trouble washing face or brushing teeth. Unless you have the last option left, I wouldn’t choose this again.
Stayed 3 nights in Feb 2021
Response from B on Feb 11, 2021
we apologize for inconvenience and will try to do our best in future.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Very run down. Huge gap at door jamb allowed cold wind in all night. Left over used bar of bath soap left on tub. Disgusting.
Stayed 1 night in Feb 2021
Response from B on Feb 7, 2021
We apologize for the inconvenience cause to you during your recent stay. We ensure you that the issue will taken care of immediately. Thanks.

4/10 Poor

Brittany

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from GM on Jan 19, 2021
Sorry you didn't fully enjoy your stay. We regret not meeting your expectations. Travel safe

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Towels and sheets were clean and fresh smelling. We needed to request full size towels as there were only smaller towels in the bathroom. Breakfast was an apple, breakfast bar, and bottle of water in a plastic bag. Covid-19 is still an issue and we were thankful for something to take on the road in the morning.
Stayed 1 night in Jan 2021
Response from GM on Jan 19, 2021
We're very glad you enjoyed your stay. Sorry about missing the towels. We look forward to having more breakfast choices when Covid is more under control. Thanks again - hope to have you stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020
Response from B on Nov 24, 2020
Thank you very much for staying with us.

8/10 Good

David

Stayed 1 night in Sep 2020
Response from GM on Oct 23, 2020
David - We're very glad that you enjoyed your stay. Thank you for the good review and we hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness
The doorway on the bathroom is in bad shape and the first room smelled like cigarette smoke but otherwise a nice low priced room.
Stayed 1 night in Oct 2019

2/10 Terrible

LorettaRichey, Marion Indiana

Disliked: Cleanliness, amenities, property conditions & facilities
The outside look of the building! The room was not what i expected....there was no carpet the floors wrte dirty the bathroom was outdated the comforter on the bed was stained! And in the fridge was a frozen Budweiser beer!
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price.
We 1st were assigned a non smoking room that was definately not smoke free. The hotel clerk assigned us a handicaped room instead since, as he said, it would certainly be smoke free. The room was small, very plain and dirty. Not worth the price.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room had bed bugs everywhere. The second room although listed as non smoking, smelled horribly of cigarette smoke.
Stayed 1 night in Oct 2019

2/10 Terrible

Judy, Cleveland OH

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hair dryer. The towels were way too thin. The bars of soap were slivers. The television did not get the three major networks.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
This place is close to the mall. There are lots of restaurants in the area. The TV was good. The wi fi was terrible, worst of the 3 hotels we were at! Bed is good. Lots of parking. We heard a dog next door every morning. The walls are not thick.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and fridge had cockroaches. Upon arrival the room rate was $75 a night yet I paid $109 and couldn’t be refunded. Very disappointed.
Stayed 2 nights in Oct 2019