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Reviews of Quality Inn & Suites Terrell

2.5 out of 5
Quality Inn & Suites Terrell
103 Mira Place, Terrell, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 258 out of 679 reviews" "
Rating 8 - Good. 254 out of 679 reviews" "
Rating 6 - Okay. 102 out of 679 reviews" "
Rating 4 - Poor. 42 out of 679 reviews" "
Rating 2 - Terrible. 23 out of 679 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Randall

Liked: Staff & service
The room was spacious with a huge bed. Things felt a bit outdated and run down, but overall a great experience
Stayed 1 night in Apr 2024
Response from Mack on Apr 18, 2024
Dear Randall;Thank you for compliments on bed and concerns. We look forward to provide superior accommodations on next stay with us.

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quite and clean with friendly staff
Stayed 2 nights in Apr 2024
Response from Mack on Apr 15, 2024
Dear Chris;Thank you for your compliments about cleanness and staff friendliness . We look forward to provide another great stay with us.

8/10 Good

Jennifer

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good, breakfast ok. Good hotel for one night
Stayed 1 night in Apr 2024
Response from Mack on Apr 9, 2024
Dear Jennifer;Thank you for your compliments and look forward to see you when ever travel brings to you.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and would likely stay again. It was very quiet, didn't hear anything outside. Hot tub was relaxing and the bed was comfortable. The clerk was great and welcoming.
Stayed 1 night in Apr 2024
Response from Mack on Apr 8, 2024
Dear Lucy;Thank you for your wonderful feedback and ratings. It’s pleasure to receive such a compliments and we look forward to provide another great stay on your next stay.

6/10 Okay

Marisa

Traveled with partner
Disliked: Amenities
I wouldn’t stay here again. Breakfast was minimal. Maintenance was needed with a leaky restroom
Stayed 1 night in Feb 2024
Response from Mack on Mar 18, 2024
Dear Marisa;Please accept our apologies for fail to meet your expectations regarding Breakfast and Maintenance issues in restroom. I hope you give us another opportunity for better accommodation on your next visit.

10/10 Excellent

Jeanan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 77yr old parental unit bypassed scheduled stay & I had to make last minute arrangements online. I called to see if I could get an accessible ground floor room last minute for parental unit. Jovon ( front desk) not only assured me not a problem , he took the time to understand their needs & again reassured me all would be well. He was so polite & genuine in his concern & assurance that I felt very confident my wayward parent would be Aok. Jovon even assured me that the next person on duty would see clear & concisely detailed notes. Definitely Texas charm at its best!!! Gotta know how to be professional & still get that genuine hospitality across!! Thank you Jovon & Quality Inn!
Stayed 1 night in Mar 2024
Response from Mack on Mar 10, 2024
Dear Jeanan;Thank you for your compliments about staff. I am glad to hear that and we look forward to see you in future.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Mack on Mar 24, 2024
Dear Kimberly;Thanks for great ratings and we look forward to see next time.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mack on Feb 22, 2024
Dear Jim;Thank you for ratings and look forward to provide another great stay with us.

8/10 Good

Kristina

Liked: Staff & service
The waffles tasted funny here.
Stayed 1 night in Jan 2024
Response from Mack on Feb 10, 2024
Dear Kristina;Thank you for your feedback and please accept our apologies regarding funny taste on waffles. We will be using your feedback for improvement and hope to see you again.

4/10 Poor

Jordan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty nothing looked like photos, the mini fridge was broken an the room door was hard to get into!
Stayed 1 night in Feb 2024
Response from Mack on Feb 10, 2024
Dear Jordan;Please accept our apologies regarding appliance outage and door issues. I have notified our maintenance men to look at and I hope you give us another opportunities to provide better accommodations on your next stay with us.

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mack on Feb 2, 2024
Dear Ashley;Thank you for ratings and looking forward to see you again.

8/10 Good

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Mack on Feb 2, 2024
Dear Prince;Thank you for ratings and looking forward to see you again.

8/10 Good

Elias

Stayed 1 night in Jan 2024
Response from Mack on Mar 24, 2024
Dear Elias;Thanks for ratings and see you soon.

6/10 Okay

Lalo

Stayed 2 nights in Dec 2023
Response from Mack on Feb 2, 2024
Dear Lalo;Thank you for ratings and looking forward to provide better accommodations on your next stay with us.

8/10 Good

Bazil, Wills Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mack on Jan 22, 2024
Dear Bazil;Thank you for ratings and look forward to see you again.

4/10 Poor

wendy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Mold, dirt, cobwebs
Stayed 1 night in Jan 2024
Response from Mack on Jan 22, 2024
Dear Wendy;We’re sorry to hear about your experience recently at our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback and hoping you give us another opportunities to provide superior accommodations on your next stay with us.

10/10 Excellent

Britney

Stayed 1 night in Jan 2024
Response from Mack on Feb 10, 2024
Dear Britney;Thank you for ratings and look forward to provide another great stay with us.

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe!
Window was unlocked. Saw a cockroach. Was smelly.
Stayed 1 night in Jan 2024
Response from Mack on Jan 22, 2024
Dear Jason;we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again.

10/10 Excellent

Ronnie G.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mack on Jan 22, 2024
Dear Ronnie G;Thank you for ratings and look forward to provide same pleasant stay on your next visit.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrell
Very clean and staff was friendly. Only problem was the noise from I-20 at night. If we stay there again we will ask for a room on the other side.
Stayed 4 nights in Jan 2024
Response from Mack on Jan 22, 2024
Dear Edith;We really do love getting compliments about staff and cleanness. We’re glad your experience was a good one and hope to see you again.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mack on Jan 22, 2024
Dear Stephanie;Thank you for ratings and look forward to provide another great stay on your next stay with us.

10/10 Excellent

Lakeasha

Stayed 1 night in Dec 2023
Response from Mack on Jan 22, 2024
Dear Lakeasha;Thank you for ratings and look forward to see you again.

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap price matches cheap hotel
I wouldn’t recommend staying here unless you are looking for a super cheap stay and a hotel that matches the price it felt like one step up from a motel.
Stayed 1 night in Dec 2023
Response from Mack on Jan 22, 2024
Dear Courtney;Please accept our apology for not meeting your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty and hoping you give us another opportunities' for better accommodations on your next stay.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Dec 2023
Response from Mack on Jan 22, 2024
Dear David;Thank you for ratings and look forward to see you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mack on Jan 22, 2024
Dear Ryan;Thank you for ratings and look forward to see you again.

10/10 Excellent

Jessy

Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
Dear Jessy;Thank you for ratings and looking forward to see you again.

10/10 Excellent

Pamela

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights and it was very pleasant. There was a bit of noise but it did calm down.
Stayed 2 nights in Dec 2023
Response from Mack on Feb 2, 2024
Thank you for ratings and looking forward to see you again.

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
Thank you for ratings and looking forward to see you again.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
Dear Tamara;Thank you for ratings and look forward to see you soon.

10/10 Excellent

brandon

Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
Dear Brandon;Thank you for ratings and we look forward to see you again.

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Staff was very friendly Rooms were clean and beds super comfortable! Quiet too! We had a pleasant stay for such an outdated hotel
Stayed 2 nights in Dec 2023
Response from Mack on Feb 2, 2024
Dear Dennis;Thank you for your compliments and feedback. We look forward to see you again.

8/10 Good

Eduardo

Stayed 6 nights in Nov 2023
Response from Mack on Feb 2, 2024
Dear Eduardo;Thank you for ratings and looking forward to see you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves
Made a reservation through Hotels.com in October for a 1 night stay for the beginning of December with friends. Plans were canceled so I called to cancel my reservation over a week before our stay. Was told I was free to cancel, but would not be receiving a refund. This is stealing in my book. They received money for a service they did not perform. Will never use Quality Inn and Suites again. Will never use Hotels.Com either. Literal theft of funds.
Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
I am sorry regarding your reservation issues. Please look at your reservation cancellation policy when you book through 3rd party, hotel don't have any direct control. I hope you give us another opportunities to provide better experience on your next stay with us.

10/10 Excellent

Miranda, North Pole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mack on Feb 2, 2024
Dear Miranda;Thank you for ratings and look forward to see you again.

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronda

Stayed 2 nights in Nov 2023
Response from Mack on Feb 2, 2024
Dear Ronda;Thank you for ratings and look forward to see you again.

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Property conditions & facilities
I was very disappointed with this hotel and am wondering why it has an 8.0 rating on the Expedia website? It is run down and badly I. Need of a total renovation. The Holiday Inn in Terrell has the same 8.0 rating so I was thinking that the Quality Inn would be comparable, it was not.
Stayed 1 night in Nov 2023
Response from Mack on Dec 1, 2023
Dear Elizabeth;Please accept our apology for fail to meet your expectations. We are in midscale property and offer different value than Holiday Inn. we will be using your feedback for improvement and hope that you give us another opportunities to serve you better.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Amenities, property conditions & facilities
Upon approach, lacks landscaping. But the rooms are very nice and fully updated- hidden GEM!!!
Stayed 1 night in Nov 2023
Response from Mack on Dec 1, 2023
Dear Jennifer;Thank you for taking time to write review about your stay with Quality Inn & Suites Terrell. It's please to receive such a compliments. we appreciate it and look forward to see you again.

10/10 Excellent

claudia

Stayed 3 nights in Nov 2023
Response from Mack on Feb 2, 2024
Dear Claudia;Thank you for ratings and look forward to see you again.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mack on Nov 24, 2023
Dear Greg;Thank you for ratings and business. We appreciate it and look forward to see you again.

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mack on Nov 22, 2023
Dear Wendy;Thank you for ratings and we will use it for improvement. We hope to see you again.

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2023
Response from Mack on Nov 22, 2023
Thank you for your feedback. We appreciate it and will use it for improvement. We hope to see you again.

6/10 Okay

Robert

Disliked: Property conditions & facilities
Breakfast was horrible they had frozen egg patties
Stayed 1 night in Nov 2023
Response from Mack on Nov 16, 2023
Dear Robert;Thank you for your feedback and please accept our apologies for not exceeding your expectations on breakfast. We will be using your feedback for improvement and hope to see you again.

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mack on Nov 16, 2023
Dear Jerry;Thank you for ratings and look forward to see you again.

10/10 Excellent

Terry, Carrollton

Business traveler
Liked: Staff & service, property conditions & facilities
Great staff and clean room
Stayed 3 nights in Nov 2023
Response from Mack on Nov 16, 2023
Dear Terry;Thank you for ratings and compliments about staff & Cleanness of room. We appreciate it and look forward to see you again.

10/10 Excellent

amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mack on Oct 23, 2023
Dear Amy;Thank you for your business and ratings. We look forward to see you again.

6/10 Okay

Todd

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a little TLC
This place is a little run down and in need of TLC. It's not horrible, but it's not great either. The rooms are dated and in need of facelift. The beds aren't terribly comfortable and have sheets that easily come off the bed. The breakfast was sparce. Oh, and if you're going to bring your dog to a hotel, make sure it doesn't bark all night!
Stayed 2 nights in Oct 2023
Response from Mack on Oct 23, 2023
Dear Todd;Thank you for taking the time to write review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. we hope to see you again soon!

10/10 Excellent

Gerald

Stayed 1 night in Oct 2023
Response from Mack on Oct 23, 2023
Dear Gerald;Thank you for ratings and we look forward to provide another great stay with us.

10/10 Excellent

Verified traveler

Great stay
The room was clean and comfortable and everything worked. We were very pleased.
Stayed 1 night in Oct 2023
Response from Mack on Oct 6, 2023
We would like to thank you for taking the time to complete review regarding your stay at Quality Inn & Suites Terrell. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. We appreciate your compliments and thank you so much for your business. We look forward to seeing you in the future.