Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
77% of guests recommend
3.3 Room cleanliness
3.1 Service & staff
2.9 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom A

Très decevant

Posted Apr 10, 2015
Pros: L emplacement
Location: Très bien situe
Hotel en travaux, beaucoup de bruit a 8 h du matin.... Il faut prévenir les clients de se désagrément, c est la moindre des choses !
3 out of 5
Recommended
for Families
by kim

This traveler left a rating score only Posted Jan 6, 2015 on Hotels.com
3 out of 5
Recommended
for Families
by A verified travelerfrom zaragoza

El hotel esta muy bien situado.

Posted Nov 28, 2014
Pros: Es aceptable sin demasiadas comodidades.
Cons: La decoración es antigua.
Location: está a un paso del centro de treruel.
Recorrimos todos los monumentos de Teruel. Estubimos en familia comiendo y tapeando por el centro. Nos lo pasamos muy bien.
Comment from Hotel Management
Jan 20, 2015 by Elisabet, Hotel Management
Nos alegra saber que nuestra ciudad de Teruel les gustó, esperamos poder volver a alojarle en nuestro hotel en un futuro. Elisbet Robles. Dpto. de atención al cliente
2 out of 5
by A verified traveler

Colchones de piedra

Posted Nov 25, 2014
Pros: Na da en absoluto
Cons: Tiene mucho a mejorar , empezando por el personal de recepción
Los muelles se clavan en la espalda, personal de recepción descortés, antipático
Comment from Hotel Management
Jan 20, 2015 by Elisabet, Hotel Management
Agradecemos mucho sus comentarios, nos ayudan a mejorar. Le pedimos disculpas por no haber cumplido con sus expectativas. Nuestro equipo al completo está totalmente comprometido con ofrecer una experiencia perfecta a nuestros huéspedes durante sus vacaciones. Pasaremos nota al departamento correspondiente su queja. Saludos, Elisabet Robles. Dpto. de atención al cliente
3 out of 5
by A verified travelerfrom Boston, MA

Great location in Teruel but the Hotel is 'tired'.

Posted Nov 7, 2014
Pros: location
Cons: see above
Location: Cathedral, Museum of the Region of Tereul, the Mudejar towers, the Plaza Torico, Old Town. Easy walk.
The Reina Christina was a disappointment after staying in numerous charming small hotels (not expensive) around Aragon. The hotel has a somewhat tired feel and is apparently being renovated to be upgraded to a four star. The elevator required lugging a suitcase up six big steps to access, then, since our room was on the fourth floor, lugging the suitcase up two more flights of stairs since the elevator stopped at floor 3. The room was tiny, the bed was a double bed. There was barely room for two people and a bag. During our stay the internet was 'broken' with no information on when it might be fixed. The hotel does have a bar area and a restaurant that looked acceptable but there is excellent food within a short walk. The location is great-- easy walk to the Cathedral and other major sites in the old town. There is free parking down the hill near the train station, accessed by an elevator just outside the hotel.
Comment from Hotel Management
Jan 20, 2015 by Elisabet, Hotel Management
Thank you very much for your comments, help us improve. As you already indicated, we are in the process of renewal and extension of the hotel, so the lift only goes up to the 3rd floor, but it will be solved soon, we apologize for the inconvenience. We inform you that we have parking at the hotel of payment for our customers. We will pass your complaint to the different departments so take note. Best regards. Elisabet Robles. Department of customer service
Comment from Hotel Management
Jan 20, 2015 by Elisabet, Hotel Management
Thank you very much for your comments, help us improve. As you already indicated, we are in the process of renewal and extension of the hotel, so the lift only goes up to the 3rd floor, but it will be solved soon, we apologize for the inconvenience. We inform you that we have parking at the hotel of payment for our customers. We will pass your complaint to the different departments so take note. Best regards, Elisabet Robles. Department of customer service
3 out of 5
Recommended
for Everyone
by A verified traveler

Good central location, but parking difficult

Posted Oct 7, 2014
Pros: Location in Teruel.
Cons: Parking facilities - even if it is only to tell you whether there will/will not be parking available in their own car park & directions to alternative
Location: Teruel is certainly well worth a visit, even if just for a day - plenty to see and got character.
Good central location for seeing Teruel and quite easy to find from main road. Unfortunately, no parking available in their small car park and nowhere close to stop outside hotel to get directions for alternative parking. Reception area small. Room adequate for a night or two. Good sized dining room and buffet breakfast good.
Comment from Hotel Management
Jan 20, 2015 by Elisabet, Hotel Management
We very much appreciate their comments. We apologize for any inconvenience caused as the parking, we'd like to have more seats available, but since we are in the old part of the city it is impossible. We hope to be able to accommodate you in our hotel in the future. Elisabet Robles. Department of customer service
2 out of 5
Recommended
for Overnight Stay Before Destination
by sergefrom charente

christina aurait besoin d un relooking!

Posted Sep 21, 2014 on Hotels.com
Tres mal insonorise avec chambre donnant sur rue très fréquentée en pleine ville. Tres mauvaise nuit. Seuls avantages : garage fermé pour la moto mais payant 5.50 et proximité du centre ville.
Comment from Hotel Management
Mar 21, 2015 by Elisabet, Hotel Management
Nous apprécions grandement leurs commentaires. Veuillez nous excuser pour le bruit, aujourd'hui, nous avons toutes les chambres insonorisées. Pour l'occasion prochaine svp faites-nous savoir à l'avance pour être en mesure de vous offrir un espace intérieur plus silencieux. Salutations, Elisabet Robles. Département de service à la clientèle
4 out of 5
Recommended
for Business Travelers
by Ramon Muñozfrom Tarragona

valoracion buena

Posted Aug 17, 2014 on Hotels.com
Lo pasamos bien pero las habitaciones un poco chicas pero en general muy bien y el personal muy atentos chapo.
2 out of 5
by A verified travelerfrom angouleme

décevant

Posted Jul 18, 2014
Pros: rien
Cons: accueil, décoration, propreté sanitaires
Location: proche centre ville
nous avions loué 3 chambres, l'accueil du réceptionniste n'est pas agréable. les chambres sont petites mais aussi l'une des trois était limite propre, et une deuxième avait des parties de murs sans papier peint, des raccords affreux il a fallu négocier le prix du petit déjeuner, différent de celui affiché en chambre
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Den Haag

Goed hotel, makkelijk bereikbaar, bij oude centrum

Posted Jul 11, 2014
Pros: zie voorgaande.
Cons: ontvangst door een wat humeurige receptionist was minder; personeel de volgende ochtend duidelijk vriendelijker.
Location: zie voorgaande
Voor een korte overnachting een prima hotel dat makkelijk bereikbaar is van de weg af en op loopafstand van het oude centrum ligt. Kamers aan de straatzijde zijn nogal rumoerig vanwege het doorgaande verkeer. Ontbijtbuffet zeer compleet en goede service.