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Reviews of The Close Hotel

4 out of 5
The Close Hotel
8 Long Street, Tetbury, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 197 out of 272 reviews" "
Rating 8 - Good. 58 out of 272 reviews" "
Rating 6 - Okay. 12 out of 272 reviews" "
Rating 4 - Poor. 5 out of 272 reviews" "
Rating 2 - Terrible. 0 out of 272 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

paul

Liked: Amenities, property conditions & facilities
The visiting snail in the bathroom was unexpected The breakfast of eggs Benedict was a great disappointment Weird pictures…….why No sign of management But otherwise ok
Stayed 1 night in Apr 2024
Response from Team Close. on Apr 21, 2024
Hi. Thank you for your feedback. I have forwarded your comments regarding breakfast to the kitchen for review and investigation. Regards

10/10 Excellent

John and Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the welcoming fire in reception and the helpful friendly staff Really stylish decor Breakfast really good with plenty of choice Would definitely recommend An excellent and convenient place to stay- hopefully we will be back
Stayed 4 nights in Feb 2024
Response from Team Close on Mar 12, 2024
Hi. Thank you for your wonderful feedback. We hope to welcome you again. Regards

4/10 Poor

Adrian

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Parking is challenging. Also hard to find unless you know what to look for. Have to drive some distance and then come in via a housing estate. Welcome was disappointing. You’re expected to check in online, which is fine and saves time, but the reception staff did minimum. Took card. Showed us where room was. Nothing else. No I do about bar or restaurant. No checking if we had reservations. They just didn’t makes feel particularly welcome. Not great in the hospitality business.
Stayed 1 night in Feb 2024
Response from Team Close on Feb 13, 2024
Dear Adrian. Thank you for taking the time to provide feedback on your recent stay. Our car park being at the rear of the hotel does cause confusion. Hence, we try to be pro-active by outlining that it is at the rear of the hotel and provide it's specific postcode in both our confirmation and pre-arrival emails. I'm extremely sorry to hear that your welcome at reception wasn't satisfactory. We clearly missed the mark here and I appreciate that this may have put a dampener on your overall stay. I have forwarded your very useful comments to our Management Team so we can investigate. Regards

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The room was quirky but lovely. All amenities were provided. Staff in the bar, reception and at breakfast were extremely professional
Stayed 3 nights in Jan 2024
Response from Team Close on Feb 6, 2024
Hi John. Thank you for your great feedback. We are so pleased that you enjoyed your stay and hope to welcome you back again. Regards

10/10 Excellent

Margot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly welcome, efficient and friendly service. All meals were excellent and the restaurant and bar extremely pleasant places to eat. We especially liked the small corner identified as the library - a nice touch.
Stayed 2 nights in Jan 2024
Response from Team Close on Jan 21, 2024
Hi Margot. Thank you for your wonderful feedback. We are so pleased that you enjoyed all aspects of your stay. We hope to welcome you again soon. Regards

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
The Close is an upmarket beautiful 16th century hotel, having staff who are all extremely friendly, helpful and courteous. We were upgraded on arrival to a superb larger room than we had booked. The food was very good, both evening meal and breakfast. We cant fault this hotel and look forward to staying there again in the future.
Stayed 1 night in Jan 2024
Response from Team Close on Jan 9, 2024
Hi Jean. Thank you for your wonderful feedback. We are so pleased that you enjoyed your stay. I will pass your comments onto the wider team as they will appreciate your kind words. We hope to welcome you again soon.

10/10 Excellent

Muthukrishnan

Response from Team Close on Feb 11, 2024
Hi. Thank you for your great review. We hope to welcome you again. Regards

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Close on Dec 17, 2023
Hi. Thank you for your great feedback. We are glad you enjoyed your stay and hope to welcome you again. Regards Team Close

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great conditions even though the building is hundreds years old. I thought parking is hard to find but Google maps gives the precise location. Otherwise it might be a bit difficult to find the parking lot behind the hotel
Stayed 1 night in Dec 2023
Response from Team Close on Dec 17, 2023
Hi. Thank you for your wonderful feedback. We are so pleased that you enjoyed your stay.

10/10 Excellent

FRANCES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Close on Dec 17, 2023
Hi. Thank you for your great feedback. We are glad you enjoyed your stay and hope to welcome you again. Regards Team Close

8/10 Good

Phillip

Stayed 2 nights in Nov 2023
Response from Team Close on Dec 31, 2023
Hi Phillip. Thank you for your feedback. We are so pleased that you enjoyed your stay. We hope to welcome you on a future occasion. Regards Team Close.

10/10 Excellent

Mary M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with excellent staff -Nigel, Charlotte and our wonderful waitress whose name escapes me - ugh! Fabulous location in a town full of lovely people!
Stayed 1 night in Nov 2023
Response from Team Close on Nov 6, 2023
Hi Mary. Thank you for your wonderful feedback. We hope to welcome you again soon.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable room, shaving light/mirror not working. Nice shower and bath.Good tea coffee and biscuits. Needs a teapot or mugs instead of tea cups. Excellent breakfast but cooked orders a bit sloe.Good value deal on Expedia.
Stayed 2 nights in Oct 2023
Response from Team Close on Oct 25, 2023
Hi Tim. Thank you for your great feedback. We are glad you enjoyed your stay and hope to welcome you again. Regards Team Close

10/10 Excellent

Alexandra

Stayed 1 night in Oct 2023
Response from Team Close on Oct 25, 2023
Hi. Thank you for your great feedback. We are glad you enjoyed your stay and hope to welcome you again. Regards Team Close

8/10 Good

Robert

Traveled with group
Liked: Cleanliness
Location Location Location
We stayed here with our friends on Saturday 21st as my husband and I are looking to potentially relocate around this area. The hotel situation amazing, the parking is a bit of an issue tho. The welcome and service throughout was perfunctory not necessarily overly friendly. We didn’t feel the love or passion from the seemingly stressed out staff. That said no-one was rude but neither did anyone really stand out. We dined in the restaurant in the evening and the food was exceptional, chateaubriand cooked to our exact preference - fillet steaks for our friends - all perfect. Breakfast was a great choice of options and very nice. On departure again all very perfunctory and cheerless and we weren’t even asked how our stay was. Bizarre
Stayed 1 night in Oct 2023
Response from Team Close on Oct 23, 2023
Hi. Thank you for your message. We are pleased that you enjoyed the food and your constructive feedback regarding other aspects of your stay and experience is very useful. Regards Team Close

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel
Stayed 1 night in Oct 2023
Response from . on Oct 22, 2023
Hi Thank you for your great feedback. We are very pleased that you enjoyed your stay. We hope to welcome you gain. Regards Team Close

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on Oct 22, 2023
Hi Thank you for your great feedback. We are very pleased that you enjoyed your stay. We hope to welcome you gain. Regards Team Close

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Lovely place and helpful staff. Great food and thoroughly enjoyable stay.
Stayed 3 nights in Oct 2023
Response from . on Oct 8, 2023
Hi. Thank you for your great review. We are so pleased that you enjoyed your stay. We hope to welcome you again. Regards Team Close

8/10 Good

Jackie

Stayed 1 night in Oct 2023
Response from . on Oct 8, 2023
Hi. Thank you for your review. We are so pleased that you enjoyed your stay. We hope to welcome you again. Regards Team Close

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly and the room was lovely. Nice decor and the en-suite bathroom was exceptionally clean. I would highly recommend this hotel.
Stayed 1 night in Oct 2023
Response from Jackie on Oct 7, 2023
Thank you very much for your kind words. We look forward to welcoming you back again in the future. Kind regards, Team Close

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is full of character and the bedrooms are beautifully decorated and big.We had a problem with our room so the Manager ,Jenny changed our room to a better one for the second night.I must say that she is amazing,very understanding and very hard working ,definitely an asset to the company.The staff are all excellent and very friendly.We would stay there again.
Stayed 2 nights in Sep 2023
Response from . on Oct 3, 2023
Hi Anne. Thank you for you message and wonderful feedback. We hope to see you again. Regards Team Close

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in delightful room, perfect & relaxing restorative stay. Staff went to great efforts to meet our needs. We will return!
Stayed 1 night in Sep 2023
Response from . on Oct 3, 2023
Thank you for you message and wonderful feedback. We hope to see you again. Regards Team Close

10/10 Excellent

Paul

Stayed 4 nights in Sep 2023
Response from . on Sep 27, 2023
Hi. Thank you for your great feedback. We are so pleased that you enjoyed your stay. We hope to see you again. Regards Team Close

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and food great too
Stayed 1 night in Sep 2023
Response from . on Sep 25, 2023
Thank you for your wonderful feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, helpful staff, great location and comfortable stay
Stayed 2 nights in Sep 2023
Response from . on Sep 25, 2023
Thank you for your wonderful feedback.

8/10 Good

Katherine

Stayed 1 night in Sep 2023
Response from . on Oct 8, 2023
Hi. Thank you for your review. We are so pleased that you enjoyed your stay. We hope to welcome you again. Regards Team Close

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel to stay in. Nothing to complain about other than the coffee at breakfast was the worst I have had anywhere in the world.
Stayed 1 night in Sep 2023
Response from . on Sep 20, 2023
Hi. Thank you for your useful feedback. Regards Team Close

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A historic hotel in the Cotswolds
A two night stay in an interesting and well-run hotel with many historical features. Food was excellent and the beautiful garden was ideal for a relaxing drink in the sunshine.
Stayed 2 nights in Sep 2023
Response from Team Close on Sep 10, 2023
Thank you for your great review. We are delighted you enjoyed your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Team Close on Sep 3, 2023
Thank you for your 5 out of 5

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff and service
Lovely hotel and area.
Stayed 1 night in Aug 2023
Response from . on Aug 21, 2023
Hi Jonathan. Thank you for your wonderful review. We are so pleased that you enjoyed your stay. We hope to welcome you again. Regards Team Close

4/10 Poor

Sean

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed here on a Sunday night in a 'standard room'. The room was too noisy with the windows open and too hot and stuffy with them closed. the plug in fan left in the room made little difference. The room was wedged into the eves and the head of the bed was the other side of the wall from a fire door that closed with a thud every time someone passed through it. The sink did not drain properly and the shower was stuck on a mode that restricted the water flow so that it was like standing under a low powered tap. I did raise these issue to be told ' well you were in a standard room ' and ' we cannot do anything because we are a listed building '. I barley slept and would have paid more for a quiet room if I had realised that the standard rooms were in fact sub standard. I suggested that the fie door might be modified so that it shuts gently, that a ceiling fan (or indeed a Dyson fan or equivalent ) would be better in the room, and of course that the bathroom issues be fixed. We were very much looking forward to staying here but were extremely disappointed. The hotel seem to be trying to carry off a London style professional aloofness, they cam across as disdainful. The food was really excellent, just do not book a ' standard room '.
Stayed 1 night in Aug 2023
Response from . on Aug 21, 2023
Dear Sean. Thank you for your email and constructive feedback. We are pleased that you enjoyed the food. However, we are disappointed and sorry that we fell short in a number of other important areas. A plumber was called immediately to rectify the sink and shower. The other required action points are being reviewed and actioned by our Management team. Regards.

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in central Tetbury - nice bar and great breakfast. Will definitely return.
Stayed 1 night in Aug 2023
Response from Team Close on Aug 17, 2023
Thank you for your great review. We are delighted you enjoyed your stay.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on Aug 13, 2023
Hi. Thank you for your feedback. We are so pleased that you enjoyed your stay. Regards Team Close

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Close on Aug 12, 2023
Thank you for your 10 out of 10.

8/10 Good

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Close on Aug 3, 2023
We are delighted you enjoyed your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Team Close on Aug 3, 2023
Thank you for your great review.

10/10 Excellent

george

Stayed 1 night in Jul 2023
Response from Team Close on Aug 3, 2023
Thank you for your 10 out of 10. We are delighted you enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay, we loved this hotel, the only very slight negative was that at the front of the hotel the traffic noise was quite loud
Stayed 1 night in Jun 2023
Response from Mark on Jul 3, 2023
Hi. Thank you for your wonderful review. We hope to welcome you again. Regards Team Close

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from M on Jul 3, 2023
Hi. Thank you for your wonderful review. We hope to welcome you again. Regards Team Close

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023
Response from M on Jul 3, 2023
Hi. Thank you for your wonderful review. We hope to welcome you again. Regards Team Close

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will be bacjk again
Fabulous hotel in the heart of Tetbury. Our room was amazing overlooking the beautiful gardens and just 10 minutes from Highgrove.
Stayed 1 night in Jun 2023
Response from Mark on Jun 28, 2023
Hi. Thank you for the wonderful feedback. We are so pleased that you enjoyed your stay. We hope to welcome you again. Regards Team Close

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, excellent food, ambience and service from the staff. Highly recommended.
Stayed 1 night in Jun 2023
Response from Team Clsoe on Jun 18, 2023
Thank you for your wonderful feedback. We are so pleased that you enjoyed your stay. Regards. Team Close

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Wonderful location. Large room beautifully furnished. Excellent breakfast. Lovely garden.
Stayed 1 night in Jun 2023
Response from Team Close on Jun 8, 2023
Thank you for your great feedback, we are so pleased you enjoyed your stay

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satnav led us astray so we had a bit of trouble finding the place but fortunately found a friendly local who directed us. It was pouring rain and their parking lot which is a bit of a challenge to find was full. We went in, and the extremely helpful young woman at the check in desk came out with us and moved her car so we could have her parking space! The building itself is quite interesting, the room was comfortable and the food was good. Unfortunately, they couldn't fix the weather.
Stayed 1 night in Mar 2023
Response from Team Close on Jun 2, 2023
Thank you for your review. We are delighted you enjoyed your stay.

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely hotel, Sunday lunch in the garden, what not to like
Stayed 1 night in May 2023
Response from Nikki on May 26, 2023
Thank you for your great review, we are delighted you enjoyed lunch in the garden.

10/10 Excellent

Myriam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Gorgeous hotel with a lovely garden. What a joy to have breakfast or drinks there when the sun is out! Our twin room was great, nice view of the garden, very quiet and with a stunning bathroom!
Stayed 2 nights in Apr 2023
Response from . on May 3, 2023
Hi Myriam. Thank you for your wonderful review. We hope to welcome you again soon. Regards Mark

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old property
Stayed 1 night in Apr 2023
Response from . on Apr 26, 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Team Close on May 11, 2023
Thank you for your 5 out of 5. We hope to welcome you to The Close again in the future.

6/10 Okay

Katrina

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Team Close on Apr 7, 2023
Thank you for your review

10/10 Excellent

Keith

Stayed 4 nights in Mar 2023
Response from Reception on Mar 30, 2023
Thank you very much for your review.Looking forward to see you again .Best wishesReception The Close Hotel