Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
96% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Texas

For the bang of your buck!

Posted Mar 16, 2015
Pros: The cleaning staff were so accommodating!
Cons: Pool needs some major attention---don't know what chemicals are used but they definitely had a negative effect on my kiddo's hair.
Location: Location is adjacent to several restaurants--also the local mall.
Just looking for a quick two nighter so my middle schooler could swim during spring break. For the price, it worked out pretty well! Breakfast is included. Nice to have a microwave and a fridge in the room!
Comment from Hotel Management
Mar 19, 2015 by MJ , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible (specially Pool as you indicated) to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, M J Singh General Manager
4 out of 5
Recommended
for Families
by Carolynfrom Austin Tx

Great new hotel

Posted Jan 22, 2015 on Hotels.com
Really nice room and hotel. It's new. There was even a free full breakfast with eggs, biscuits and sausage, cereal, rolls, etc.
3 out of 5
Recommended
for Couples
by carlenafrom Texas

Average

Posted Jan 19, 2015 on Hotels.com
Hotel needs maintenance. It is quickly running down. Doors need to be painted and cleanliness could be more detailed. Overall it was fine but wont be for long. Breakfast was very good, however.
4 out of 5
Recommended
for Couples
by Patricia Mfrom Arkansas

Very nice stay

Posted Jan 12, 2015 on Hotels.com
Overnight while traveling. Very nice lobby, great service. The heat-AC did not work in our room, so they had to move us next door. All was well after the move.
Comment from Hotel Management
Apr 25, 2015 by Singh, Hotel Management
Dear Patricia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager Comfort Suites, Texarkana, TX 2094999579
4 out of 5
Recommended
for Business Travelers
by Davidfrom OKC

Good but no Wifi

Posted Dec 8, 2014 on Hotels.com
Everything was great except for the wifi not working and Unfortunately that is a great need when I conduct my business.
4 out of 5
Recommended
for Families
by charliefrom Rogers, Ar

nice facility at the right price!

Posted Dec 2, 2014 on Hotels.com
We are repeat customers because we are never disappointed.
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Hotel is clean and convenient to shopping and other activities in Texarkana.
Comment from Hotel Management
Nov 25, 2014 by Singh, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, M J Singh General Manager Comfort Suites, Texarkana, TX
3 out of 5
Recommended
for Business Travelers
by Russellfrom DFW

Marvelous value with a few caveats.

Posted Nov 18, 2014 on Hotels.com
The property is relatively new and very clean. The room was large and comfortable...however little items like the refrigerator did not work and management was willing to move me to another room but was already settled before I discovered the problem. The breakfast was above average and free. The most annoying problem was the room key would only work once...then you had to go to the desk and get it reassigned before you could get back into your room. Happened several times.
Comment from Hotel Management
Jan 24, 2015 by Singh, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, M J Singh General Manager Comfort Suites, Texarkana, TX
2 out of 5
Recommended
for Families
by Donfrom indiapolis

way below average

Posted Nov 16, 2014 on Hotels.com
The sign said no smoking, but we could smell smoke in the room and in the hall. the door at the end of the hall said it was locked 24 hrs but the lock was broken aND the door was standing open. the pool was filthy and smelled bad. other than that it was below average.
Comment from Hotel Management
Jan 24, 2015 by Singh, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, M J Singh General Manager Comfort Suites, Texarkana, TX